Pan Pacific Vancouver
Suite 300-999, Canada Place, Vancouver, British Columbia V6C 3B5 Canada
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About
#55 of 81 hotels in Vancouver
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.0
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Babysitting
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Family Resort
Languages Spoken
English, French, Russian, Spanish and 19 more
Location
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
Suite 300-999, Canada Place, Vancouver, British Columbia V6C 3B5 Canada
E-mail hotel
Getting there
WaterfrontVancouver Sky Train4 min
BurrardVancouver Sky Train7 min
Rental CarsSee rental cars from $29/day
5307Reviews70Q+A100Room tips
Reviews
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Most Recent
Miss lead from the time we made the reservation for the time that we arrived at the front desk wheelchair was not provided as promised telephone didn’t work. TV didn’t work the following day. The concierge brought up a wheelchair for a four-year-old child I’m 6 foot eight and weigh 350 pounds I would never recommend pan Pacific to anyone let alone someone who’s handicap.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Until pan Pacific gets back to me so I can talk to a live body. I would never recommend...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Location, location, location! This hotel is at the port. There are several restaurants close by. Everyone was really friendly and helpful. We have stayed here several times, and never had anything, but an exceptional stay. The breakfast buffet offers a great selection of good food.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It was a four night stay. Great location above the cruise terminal so it was fun to watch the cruise ships come and go. Excellent view from our room. We had upgraded to the Pan Pacific Club. Breakfast in the Club lounge was very good and there were some hors d’oeuvres in the evening that were OK, but for the price, the upgrade was not worth it. The staff in the lounge were friendly and excellent. The bed was very comfortable. All in all, though a very pleasant stay, for the price we will look elsewhere when we next visit Vancouver.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband and I stayed at the Pan Pacific before our cruise celebrating our 30th wedding anniversary. The hotel itself is stunning and is a matter of walking down a corridor to enter the cruise terminal! Having our luggage picked up at our room and transferred onto our ship can’t be beat! We also love the location of the hotel. We easily took the SkyTrain from Vancouver airport to and from the Pan. We were able to walk to and explore Granville Island on Saturday and walk to and explore Stanley Park on Sunday. It’s a bit pricey for our budget, but a worthwhile splurge!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring a swim suit - the view from the rooftop pool is stunning!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel had many elevators not going to guest rooms--keep looking you'll find them . Breakfast bar was exceptional with many flavors to delight. Staff was friendly and helpful. Why did they offer me a window with a view when it was clearly blocked out. Thanks PP
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent location for those taking a cruise out of Vancouver. Luggage is transported directly onto the cruise ship by the hotel which is an added bonus. The hotel itself is clean and comfortable. On the day of check in, their computer system was having issues. As a thank you for our patience during this time, we were given an upgrade to a deluxe double room suite which had views across Canada Place and the cruise ships coming into port. The room was extremely spacious and had everything we required - complimentary water, in-room safe, numerous power outlets & usb outlets, huge windows for views and light, clean and modern bathroom, bathrobes and a separate sitting area. Will definitely stay here again when in Vancouver.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
APPALLING Check- In and Service. Well below Par for 5 star Hotel. Advised check in 2nd Level - Steep Escalators to drag luggage up. Staff Didn’t advise on arrival that there were lifts around corner to get to the 2nd level. ! which would have made it a lot easier . Error #1 OF 4. Staff unhelpful . Checked in after midnight exhausted after long flights from Australia. Staff member more interested in going home than assisting us at check-in. Took our card and did not advise total dollars he deducted or that $100CAD would be deducted twice for “incidentals” until after the fact and only when asked. Did not provide a receipt either. After check in told us to go to 2nd lift which we literally did. Had a sign THIS WAS NOT IN USE. So we took 1st lift instead then realised it didn’t go to level we were staying at. Got out of lift and walked around a corner and found another lot of lifts. Would have been handy if staff member explained we needed the lifts around the corner! Told staff member at checkin that all we wanted was a cup of tea and to go to bed. Asked if club lounge was open for a cup of tea. Was told yes and that all we needed was under the tv. Dropped our luggage at our room, went up to club lounge , door was locked. Decided we would and could make tea in room, went to room and there was only 1 English breakfast teabag, 1 Green teabag and 1 camomile teabag. Tried to call room service for assistance - no answer. Had to go back to check in desk for English breakfast teabag so could both have a cup of tea. How hard should this simple request be in a 5 Star hotel ? If this is what you would expect from a 5 Star Hotel by all means stay here. For almost $1000 AUD this is not what we expected. Club Room was lovely with great views, adequate range of nibbles, fresh fruit and delicious pastries ( Danishes) . Both coffee machines were broken that allowed you to make macchiato, cappuccino kind coffees and others. These were not replaced in our 4 night stay. That in itself is poor. You can get percolated coffee if that’s what you like and/or are used to. We don’t like this coffee at all. Breakfast in club room - ok but definitely NOT 5 star worthy. Think 4 warm dishes daily - first three same daily - 1. labelled as pancakes and 2. Potato something or other ( sorry can’t remember) , and 3. bacon. Never had either of the first two . . First one labelled pancakes looked like wedges of waffles to me, but didn’t see maple syrup or anything to top them with. potatoes - Possibly delicious but small dark cubes and unappetising to look at. Bacon self explanatory and 4th was eggs alternating daily . Scrambled or Benedict. Scrambled is awful and tastes like artificial egg. I dislike waste but neither my husband or I could eat it . Benedict is fine if you remove the water logged and mushy muffin. there are cereals , juices , and other things to eat . This place has great location for cruise and views but otherwise I would look elsewhere. It is OUTRAGEOUSLY OVERPRICED for what you get and WELL BELOW PAR for a 5 star. …
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hotel is beautiful! We got (paid for) water view and it did not disappoint! Planes, boats, ships was just great watching from our room. My only issue was breakfast, I would not order buffet, it was cold. Eggs, bacon, sausage, order off menu (maybe that will be warmer)
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Expensive but the ease was well worth it.. the hotel is beautiful, the ease getting to ship was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ryan Wan, Guest Services / Front Office at Pan Pacific Vancouver
Responded 6 days ago
Dear Donna, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel to be beautiful and enjoyed the mesmerizing water view from your room. It's always wonderful to know that our guests appreciate the unique sights that our location offers. We sincerely apologize for any disappointment you experienced with our breakfast buffet. Providing a delicious and satisfying breakfast experience is important to us, and we appreciate your feedback. We'll certainly look into the temperature issue you mentioned and make the necessary improvements to ensure that the buffet items are served at the ideal temperature. We also offer an à la carte menu for breakfast, and we hope that you will consider trying it during your next visit. This option may indeed provide you with a warmer and more tailored breakfast experience. Once again, we appreciate your review, and your comments will help us enhance the overall guest experience. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Thank you for choosing our hotel. Warm regards, Ryan Wan, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were all excellent. Check in & out was easy & quick. Concierge staff very accomodating & professional - even when it was chaotic out front due to cruise people coming & going. Which was actually entertains as buskers were performing etc. Spotlessly clean. Free water daily & cleaning staff were very accomodating Re time if service to fit in families comings & goings. Beds were lovely. Only gripe was sleeping pillows flat & noisy AC we just turned it off at night. Would highly recommend this Hotel.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great location for leaving for our Alaska cruise Luggage was handled great and no worries on the morning of our cruise I have high expectations when staying in a 5 star hotel and they met all my expectations if you are planning on cruising out of Vancouver then this is where you want to stay
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ryan Wan, Guest Services / Front Office at Pan Pacific Vancouver
Responded 1 week ago
Dear Oglennr, Thank you so much for taking the time to share your feedback about your pre-cruise stay at our hotel. We truly appreciate your kind words and are delighted to hear that we met your high expectations. It's wonderful to know that you found our location convenient for your Alaska cruise departure and that our luggage handling added to the ease of your morning before setting sail. Providing a seamless experience for our guests is always our top priority. We are honored that you consider us a 5-star hotel, and we are committed to maintaining and even exceeding this standard. Your recommendation to future cruisers leaving from Vancouver means a lot to us. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another exceptional experience. Safe travels and best regards, Ryan Wan, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$254 - $555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific vancouver hotel vancouver, vancouver pan pacific
LOCATION
CanadaBritish ColumbiaVancouverCentral / Downtown
NUMBER OF ROOMS
503
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Claim Your ListingPAN PACIFIC VANCOUVER - Updated 2023 Prices & Resort Reviews (British Columbia)
Frequently Asked Questions about Pan Pacific Vancouver
Which popular attractions are close to Pan Pacific Vancouver?
Nearby attractions include Vancouver Mysteries (0.3 miles), Marine Building (0.1 miles), and Steamworks Brewing Company (0.3 miles).
What are some of the property amenities at Pan Pacific Vancouver?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pan Pacific Vancouver?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific Vancouver?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Pan Pacific Vancouver?
Conveniently located restaurants include Hydra Estiatorio Mediterranean, Alouette Bistro, and Five Sails Restaurant.
Are there opportunities to exercise at Pan Pacific Vancouver?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Pan Pacific Vancouver located near the city center?
Yes, it is 0.5 miles away from the center of Vancouver.
Are any cleaning services offered at Pan Pacific Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pan Pacific Vancouver?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pan Pacific Vancouver offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.