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1128 West Georgia Street, Vancouver, British Columbia V6E 0A8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people are viewing this hotel
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Vancouver
Updated 07/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 88 hotels in Vancouver
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Hotel, Vancouver is your urban sanctuary nestled between the mountains and the sea with a Forbes Five-Star Rating. Occupying 15 floors of the tallest building in downtown Vancouver, the hotel sits at the heart of the city’s most popular areas. Venture to nearby Robson Street for luxury shopping, take in the stunning nature Vancouver is known for at Stanley Park or revel in the nightlife on Granville Street – all within walking distance. Relax with a unique blend of treatments inspired by the natural beauty of Vancouver and British Columbia’s indigenous well-being traditions at Chi, The Spa or delight in a healthy smoothie at Ginger Juice Bar.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Hot tub
Outdoor pool
Heated pool
Yoga room
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Wine / champagne
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
Chinese
Hotel links
Special Offer:Experience More with Free Breakfast, Parking & Room Upgrade

Location

Full view
100Great for walkers
Grade: 100 out of 100
265Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
2158Reviews26Q+A100Room tips
Traveler rating
  • 1,762
  • 268
  • 79
  • 39
  • 10
Time of year
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Popular mentions
Nicole K wrote a review Sep 15
15 contributions7 helpful votes
We stayed here as a couple in a beautiful one bedroom suite. Hotel smells amazing when you walk in. The room was very well appointed, quiet and clean and we loved the huge balcony with room darkening/remote blinds as I am a fussy sleeper and like total darkness. Bathroom was lovely as were the toiletries. Staff here were amazingly attentive always greeting and asking if everything is good. Room service was quick and food and drinks were great. We enjoyed the pool and hot tub as well. Location is great and very close to good restaurants so you can just walk there. We shall return!
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 6 days ago
Dear nicolekV7737NS, We greatly appreciate the time and effort taken to share this kind feedback. It is our goal to provide personalized hospitality from the moment you step into our hotel to ensure you feel comfortable. We hope we have an opportunity to welcoming you back to Shangri-La Vancouver again soon. Kind regards, Kate Martin, Resident Manager
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saikou wrote a review Oct 2020
Tokyo125 contributions120 helpful votes
Hotel's Favorite
Stayed for a couple nights with my wife and we both loved it. If you like clean and modern styling, this is the place. Slept very well - good soundproofing and very comfortable large bed. Spacious room.
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Date of stay: November 2019
2 Helpful votes
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Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded Nov 3, 2020
Dear saikou, Thank you for taking time in sharing your stay with us. We hope to be able to welcome you and your wife back soon. Kind regards, Kate Martin, Resident Manager
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Robert M wrote a review Sep 15
Auburn, Washington409 contributions63 helpful votes
Context: Stayed 4 nights, booked using Amex FHR program. Got upgraded initially to a Deluxe Room. Ended up extending 1 more night using Amex FHR booking. Check in: Great - Vincent is very comprehensive. We upgraded to a suite with a reasonable upcharge of $20CAD per night. We appreciate the ease of upgrades very much. Initial impression of the room: Not very good. The first room we were given, the commode/toilet room smelled quite badly. Think of wet gym towel smell - it was not Clorox/chem smells, bc during pandemic we have a habit of wiping things w Clorox wipes. Vincent switched us to a different suite, but this one was even worse with empty water bottles and wet towels still in the room. Vincent ended up upgrading us to a 1 bedroom suite, Cleanliness: The room cleanliness is 7 out of 10 so to speak. The room is ok, but the overall building state need a lot of TLC. Carpet on the hallway, and elevator state (buttons, platform floor) need more TLC. Lobby and gyms are clean and up to Shangrila's standard, but we were a bit surprised with the hallway and elevator condition. Staff: Staff is awesome. From concierge, to front desk staff, housekeeping, and gym staff - we have no complaints. Dining: This is where we are massively disappointed. We missed MARKET very much. Miantiao menu might be innovative, but for b-fast it's limited. No oatmeal, no custom omelette options, and running out of smoothies on a regular basis. Staff is also disappointing. Day 1 - very upsetting, was sat down on a table, and the server just came by to take orders for 2 other groups sat latter. No one bother to ask for coffee or any other beverages. Day 2 - my wife's cup had no saucer. Day 3 - we came a bit later in the morning, busy times, we were asked to wait until table was cleared. We wanted to walk around and see the other part of the restaurant and the host immediately cut us off. We saw a different group that waited while we sat, and they wandered off to the area that we wandered off, and no one paid any attention to them. Why were we treated differently, we don't know. Portion is also inconsistent. We had All American b-fast options and every time we got different serving sizes. The food was ok, but definitely a step or two below MARKET. My understanding is the staff is all the same from the MARKET but the execution/operations is so far below par. Room: Room is good overall, but Shangrila need to add more power outlet in the room. In a common Westin/Marriott/Hilton - there are outlets on left and right of bed, with additional USB ports for devices. In Shangri-la we have none. There are USB ports on the desk - and that's it. Bathroom is generously sized. No complaints here. Bed: A bit too soft for our taste. A firmer mattress I think will do wonders. Other amenities: Wifi strength in the room is good, but not so much in the balcony - maybe that's by design. Overall: Overall stay was good but not great. We stayed at Vancouver Shangrila for the first time in Dec 2018 (booked using Amex FHR). It was by far, one of the best hotel stay we ever had. Room was great, dining was awesome at MARKET, and staff is fantastic. We had high expectations of this stay, and it was not met - w/ the hiccup in the room, condition of the property, and dining services at Miantiao. We initially considered JW Marriott at Parq Vancouver, and Fairmont Pacific Rim but settled on Shangrila due to our past experience. We have Platinum Status w Marriott so on our next trip to Vancouver (which can be as early as this weekend), we would try the JW or even the Westin - bc w the status that we have, we are usually treated extremely well. We were treated way better in 2018 when we stayed at Shangrila for the first time, but this time, the dining services really let us down. We do appreciate the double upgrade to a bedroom suite and the hotel agreed to let us keep the room when we extended. But overall, it is just not the shiny castle on the hill as it was before so to speak.
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Date of stay: September 2021
Value
Location
Service
Room Tip: ask for higher floor room w balcony
See more room tips
1 Helpful vote
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Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 6 days ago
Dear Robert M, Thank you for taking the time to share this feedback, though we are disheartened to hear that we fell short of your expectations during your recent stay with us. We aim to not only meet but exceed all our guests' expectations Your experience at the hotel is definitely not reflective of the feedback we normally receive, and we have addressed this feedback with our team to ensure that your future experiences with Shangri-La are truly reflective of the personalized hospitality that we are known for around the world. We hope we have an opportunity to welcome you back to Shangri-La Vancouver and sincerely hope that you will give us another try. Kind regards, Kate Martin Resident Manager
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Kewl_Traveller wrote a review Sep 15
Cambridge, Canada96 contributions38 helpful votes
It was an amazing experience right from the start and made us feel extra special - thank you to the complete team… We were double upgraded to a suite and it was awesome. The room was clean and the view was also great. All room amenities were top of the line and we enjoyed every moment we were a guest at this amazing property. For sure we shall be recommending to our friends and family and will return at this property on our next visit
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 6 days ago
Dear Kewl_Traveller, Thank you very much for the time and effort you took to share this kind feedback. Personalized hospitality is our number one priority, and I am glad to hear that you experienced the best our team has to offer. Be assured that I will share your very kind review with the entire team. We look forward to welcoming you back very soon. Kind regards, Kate Martin, Resident Manager
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kalie wrote a review Sep 12
Seattle, Washington1 contribution
+1
Our first get away since COVID and we chose to stay at The Shangri-La Vancouver. The travel from the US was quick and we arrived to a very easy check in. The hotel felt very safe and secure, with health precautions in all public spaces. They asked that you wear masks in all public areas, and only three people to an elevator. Room service requests for mini bar or housekeeping was via a simple chat menu, easier than phoning down. We enjoyed an upgrade to a junior suite and had a very comfortable space. The only criticism was the live music during weekend breakfast. It was quite loud if you were just expecting breakfast and not boozy brunch. The food was great at both breakfast - fabulous congee- and dinner. We had a wonderfully relaxing stay and we will look at coming back.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Maybe think about breakfast somewhere else on the weekend
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Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded 1 week ago
Dear Wanderer65038031587, Thank you for your feedback. I am very pleased to hear you enjoyed our specious guestroom, breakfast at Miantiao Restaurant, and new QR codes for mini bar and housekeeping requests. It will be an honor to welcome you to Shangri-La Vancouver back soon. Kind regards, Kate Martin, Resident Manager
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PRICE RANGE
$235 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel vancouver
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
119
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Frequently Asked Questions about Shangri-La Vancouver
Which popular attractions are close to Shangri-La Vancouver?
Nearby attractions include Bill Reid Gallery (0.2 miles), Vancouver Downtown (0.2 miles), and Robson Street (0.09 miles).
What are some of the property amenities at Shangri-La Vancouver?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Vancouver?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Vancouver?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Shangri-La Vancouver?
Conveniently located restaurants include Black + Blue, Bacchus Restaurant & Lounge, and Italian Kitchen.
Are there opportunities to exercise at Shangri-La Vancouver?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Vancouver have an airport shuttle?
Yes, Shangri-La Vancouver offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shangri-La Vancouver located near the city center?
Yes, it is 0.5 miles away from the center of Vancouver.
Are any cleaning services offered at Shangri-La Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Vancouver offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.