Having stayed at The Shangri La Vancouver multiple times I must say each stay is more and more enjoyable. Had the pleasure of meeting The Resident GM Kate again and was great to touch base with her. The room quality and overall product that you are paying for is excellent. Breakfast at Carlino every morning is a treat. Quality of food served is excellent. Every staff member I encountered during my Stay was professional and sincere. You really are treated extremely well and like a valued guest when you stay at The Shangri La Vancouver. Thanks to all I encountered during my stay, you all work as a great team and it shows.

Our first get away since COVID and we chose to stay at The Shangri-La Vancouver. The travel from the US was quick and we arrived to a very easy check in. The hotel felt very safe and secure, with health precautions in all public spaces. They asked that you wear masks in all public areas, and only three people to an elevator. Room service requests for mini bar or housekeeping was via a simple chat menu, easier than phoning down. We enjoyed an upgrade to a junior suite and had a very comfortable space. The only criticism was the live music during weekend breakfast. It was quite loud if you were just expecting breakfast and not boozy brunch. The food was great at both breakfast - fabulous congee- and dinner. We had a wonderfully relaxing stay and we will look at coming back.

Stayed in a king executive suite at this Shangri La for a few nights recently. It is an impressive hotel and staff are all helpful and efficient. The building is very iconic, it is in a great location in downtown, and the communal areas are modern and graceful. The hotel seems very clean and well maintained. The room itself was spacious enough and had a large marble bathroom with all amenities you could wish for plus a fresh flower on the counter which I liked. The new Carlino restaurant and bar is hit and miss. I ordered a cocktail which was poor. The atmosphere on a weekday evening was lacking (and certainly nothing like the buzz of equivalent hotels like the Fairmont Pacific Rim which had a much younger and more fashionable crowd). Dinner at Carlino was fine but not remarkable. Breakfast which was included in the room rate was dull and too restrictive - it reminded me of an airline meal and you have little choice over the menu how it is served and how much etc. The gym is nice and the small outdoor pool and hot tub but if there are people in there it’s a bit uncomfortable so you have to wait and hope for a quiet time. The spa changing rooms are a let down and the sauna smells bad. It is unfortunate they removed the lobby bar and replaced it with a Rolex boutique. Because the reception is in the basement and the concierge and street entrance is one level up, there is no social heart of the hotel and it lacks some warmth. The hotel itself is great but it is not a ‘destination’ which I feels is a missed opportunity. Having said this it is the best Shangri La I have stayed in (and much exceeds Shangri La at the Shard in London). I would recommend and will return.