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Exuding sleek sophistication and full of Zen-like energy, Shangri-La Hotel, Vancouver is your urban sanctuary nestled between the mountains and the sea with a Forbes Five-Star Rating. Occupying 15 floors of the tallest building in downtown Vancouver, the hotel sits at the heart of the city’s most popular areas. Venture to nearby Robson Street for luxury shopping, take in the stunning nature Vancouver is known for at Stanley Park or revel in the nightlife on Granville Street – all within walking distance. Relax with a unique blend of treatments inspired by the natural beauty of Vancouver and British Columbia’s indigenous well-being traditions at Chi, The Spa or delight in a healthy smoothie at Ginger Juice Bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Shangri-La Vancouver has earned accolades for its immaculate cleanliness and sustainable practices. Nestled in a prime location, guests rave about its convenience to attractions and dining options. While some find the decor a touch dated, the comfort and soundproofing of the rooms with their impressive views frequently receive praise.
The hotel's atmosphere is described as comforting, mirrored by a serene lobby and spacious accommodations. Service at the Shangri-La is often lauded for its staff's friendliness and professionalism. Although some guests consider certain aspects pricey, the overall value and amenities are well-regarded.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Great location that allows many sights to be reached on foot. Worth mentioning definitely the very good and dedicated service that the guest encounters everywhere. The rooms are very well equipped - the room with balcony gives you not only a great view but also the opportunity to enjoy this outside (not in winter but certainly in summer). The bathroom is also very well equipped - the showers are not at ground level but nevertheless of sufficient size. Very nice that you said goodbye to the small plastic bottles and act sustainably here; not understandable that shampoo etc. should cost between 60 and 120 dollars if necessary; that is then a little much. Breakfast is only available a la card and that also quite “sporty” prices. The quality is impeccable, but the selection is by no means comparable to the hotels of the group in Asia - here, for a house of this category, more choice and a buffet with fresh offers are lacking. Overall a tidy house with good rooms but culinary not connectible to the houses of the group in Asia.
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Date of stay: January 2025
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As big fans of the Shangri La brand, we were excited to try the Vancouver location. The design and amazing customer service from literally everyone was right on point. The rooms were pleasant, reasonably sized, and had plenty of space in the bathroom for our toiletries, which doesn't always happen, even in upscale hotels. The rates were quite good, especially given the breakfast in bed that was provided each morning, with a wide variety, and always tasty. Our car was ready quickly when called for, and the concierge was extremely helpful with suggestions and directions. The location was fantastic - we were able to walk to a large portion of what we did during our week stay.
Really only two nitpick things to improve upon:
1) While the closet was sufficiently sized, the rooms had no drawer space. We stayed for a week, so it would have been nice to have room to unpack our things. The two drawers there were already had spare bedding, which we moved around so we could get a little something unpacked. 2) The water temperature varied. Getting chilly or toasty hot water mid-shower was annoying.
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Date of stay: March 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded Apr 10, 2023
Dear Boskk69, Thank you for a lovely feedback. We are glad to hear that you enjoyed your recent stay with us including our spacious rooms, amenities and in-room dining breakfast. We will certainly take your feedback in consideration to ensure that we provide better experience for our guests. We hope to welcome you back at the Shangri-La Vancouver soon. Kind regards, Kate Martin
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Stayed at the SLV for 3 nights. The lobby and entrances are unassuming, but elegant and the service is welcoming (of note, if you order an uber, it will pick you up in the lower level lobby). The public spaces are cozy, but elegant and the room (1br suite) was large with great views. The bed was very comfortable and the bathroom was expansive and the tub was excellent. The toiletries were great and the ability to control the shades with a switch was a really nice touch. The service is uniformly excellent. The late night menu is wanting and we ordered a very expensive grilled cheese that came with Pringles. The manager on duty apologized to my wife about the quality of the late night menu and more than made up for it. So while the late night menu was not great, the service recovery was awesome. The furniture in the room is showing a bit of wear and tear. Location is great, close to the water and stores. Overall a very nice stay and I think worth the value.
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Date of stay: September 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded Sep 21, 2023
Dear Cubsfan73, Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you find our public space cozy and elegant, enjoyed the great view and comfortable bed of our One Bedroom Suite as well as our amenities and touch control shades. We are sorry to hear that you did not enjoy our late night menu but sincerely hope that you still had a lovely overall stay. We look forward welcoming you back in the future. Kind regards, Kate Martin
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Stayed in a king executive suite at this Shangri La for a few nights recently. It is an impressive hotel and staff are all helpful and efficient. The building is very iconic, it is in a great location in downtown, and the communal areas are modern and graceful. The hotel seems very clean and well maintained. The room itself was spacious enough and had a large marble bathroom with all amenities you could wish for plus a fresh flower on the counter which I liked.
The new Carlino restaurant and bar is hit and miss. I ordered a cocktail which was poor. The atmosphere on a weekday evening was lacking (and certainly nothing like the buzz of equivalent hotels like the Fairmont Pacific Rim which had a much younger and more fashionable crowd). Dinner at Carlino was fine but not remarkable. Breakfast which was included in the room rate was dull and too restrictive - it reminded me of an airline meal and you have little choice over the menu how it is served and how much etc.
The gym is nice and the small outdoor pool and hot tub but if there are people in there it’s a bit uncomfortable so you have to wait and hope for a quiet time. The spa changing rooms are a let down and the sauna smells bad.
It is unfortunate they removed the lobby bar and replaced it with a Rolex boutique. Because the reception is in the basement and the concierge and street entrance is one level up, there is no social heart of the hotel and it lacks some warmth. The hotel itself is great but it is not a ‘destination’ which I feels is a missed opportunity. Having said this it is the best Shangri La I have stayed in (and much exceeds Shangri La at the Shard in London). I would recommend and will return.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip:Ask for a high floor for the views but the guest rooms are only between 6 and 15 of this skyscraper.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded May 17, 2022
Dear HadleyFife, Thank you for taking the time to share this feedback, though we are disheartened to hear that we fell short of your expectations during your recent stay with us. We aim to not only meet but exceed all our guests' expectations. Your experience at the hotel is definitely not reflective of the feedback we normally receive, and we have addressed this feedback with our team to ensure that your future experiences with Shangri-La are truly reflective of the personalized hospitality that we are known for around the world. We hope we have an opportunity to welcome you back to Shangri-La Vancouver and sincerely hope that you will give us another try. Kind regards, Kate Martin, Resident Manager
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Our room wasn’t ready at 3 PM, but the staff more than made up for it by upgrading us and waiving the valet parking fee. The front desk manager even followed up via text to see if we needed anything else, which was a nice touch. We asked for extra towels and plates, and the service staff delivered them in under 20 minutes, super quick!
Every single staff member we interacted with was so friendly, always smiling and chatting with us. It really felt like they genuinely cared about making our stay enjoyable. Overall, it was an absolutely wonderful experience, and I wouldn’t hesitate to stay here again.
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Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hotel Vancouver, General Manager at Shangri-La Vancouver
Responded Jan 7, 2025
Dear Road28444399359, Thank you so much for taking the time to share your wonderful review on TripAdvisor! While we regret that your room wasn’t ready at 3 PM, we are delighted to hear that our team was able to turn things around with an upgrade and complimentary valet parking. It’s fantastic to know that our front desk manager’s follow-up added a personal touch to your stay and that our service team exceeded your expectations. Your kind words about our staff’s friendliness and genuine care mean the world to us. Providing exceptional hospitality is always our top priority, and it’s incredibly rewarding to hear that you felt so well taken care of. We can’t wait to welcome you back for another wonderful stay! Kind regards, Kate Martin Hotel Manager
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I stayed here for a night and it was just ok. Rooms were decently furnished and nice, but on the expensive side. Location is just OK with being in a mostly business district area tho I did not have much time this trip to explore all around. There are 2 lobbies so I'd recommend if you need a ride share to just go to the street and call. I made the mistake of calling from the formal lobby/reception area which is underground and got missed by a couple drivers before I sprinted to the street so I didn't miss my flight. The Valet and people working there are nice, but I would not listen to them that the rideshares know to come down to that level. The restaurant is decent if you're in the mood for Italian. The menu was a bit small so there aren't a lot of options for dinner. Breakfast also had limited options, but food was good. My one gripe with the breakfast was that it seems like the fancier a place wants to be the more unusable their coffee cups become. Their cups were these massive saucers with the tiniest handle to hold. Nice for a social media post, but not so nice on the functional side. And you just get one cup and nobody ever came by to offer a refill so drink it fast if you like it hot. There was some confusion (on their end) with a credit on my account that still hasn't been adjusted and the customer service after the fact has been not what I would expect from a higher end property.
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Date of stay: February 2025
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hotel Vancouver, General Manager at Shangri-La Vancouver
Responded 1 week ago
Dear Brian1111, Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear you found our rooms nicely furnished and our staff welcoming. However, we regret that certain aspects of your stay did not fully meet your expectations. We understand your concerns regarding the ride-share pickup location and appreciate you sharing this tip for future guests. We will review our communication to help prevent similar inconveniences. Additionally, your feedback on the restaurant menu, breakfast service, and coffee cup design is valuable, and we will share it with Carlino management for consideration. We will be reaching out to you directly about the food and beverage credit. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Kate Martin Hotel Manager
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I don't think I can recall a luxury hotel stay that was as comfortable and luxurious as our time at the Shangri-La Vancouver. The hotel is almost understated when you consider that the larger-than-life Paradox Hotel is just across the street with, and the Shang's driveway is almost hidden, but understatements cease there.
The Shangri-La is, in a word, elegant, in every way imaginable. Another word I would use is exceptional. From the moment we arrived, on a very rainy day, every single member of the staff was prepared, willing, and cheerful in making our stay as comfortable as humanly possible. The hotel has 15 floors, an excellent spa and wellness level, a Michelin recommended restaurant (Carlino), and 119 beautifully appointed rooms and, somehow, impossibly, the staff made us feel like we were the only guests there.
Even if none of the above amenities were on premises, the Shangri-La Vancouver is second to none in hospitality and what's remarkable is that it doesn't take any over-the-top gestures of lavishness to accomplish this. All it took was simple and attentive service with a commitment from each member of the staff to be helpful in fulfilling what are really just basic human needs that anyone would hope to have undertaken in any hospitality property. Whether it was front desk, concierge, room staff, spa and wellness, bellhop, host - everyone in this hotel just knew how to make the experience dignified elegant, and yet humble - If it's raining outside, there's an umbrella and, when you return, some nice ginger and honey tea. Do you need a good night's sleep? Here's a selection of pillows of varying firmness to help with that. Are you hungry after a long day's travel before dinner? There's fresh fruit and a note from the hotel manager to welcome you in your room and the hotel concierge is already texting you with places to eat nearby, ready to make reservations. Are you thirsty? Here's water.
None of the above seem like anything particularly over the top or astounding, and one would think any hotel should have staff as attentive to such simple hospitality, but what makes this hotel a 5-star luxury experience is that everyone at the Shangri-La cares and appears to love what they do because it seems that the golden rule is in the design and very DNA of everything and everyone having to do with this hotel.
We will never forget our stay and we will be back.
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Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hotel Vancouver, General Manager at Shangri-La Vancouver
Responded 2 weeks ago
Dear BadNusEats, Thank you so much for your thoughtful and beautifully written review! It truly warms our hearts to hear that your stay at Shangri-La Vancouver was not only luxurious but also deeply comfortable and memorable. We take great pride in creating an experience that is both refined and welcoming, ensuring that every guest feels valued and cared for. Your words perfectly capture the essence of what we strive for—elegance without excess, hospitality with heart, and service that anticipates even the simplest of needs. From the warm greeting on a rainy day to the small yet meaningful touches like ginger tea, our team is genuinely dedicated to making each guest’s stay exceptional. It is especially gratifying to hear that our staff’s attentiveness and genuine care stood out to you. We believe that true luxury lies in thoughtful details and sincere hospitality, and we are thrilled that this resonated with you throughout your stay. Thank you again for your kind words and for taking the time to share your experience. We would be absolutely delighted to welcome you back for another stay in the future! Kind regards, Kate Martin Hotel Manager
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Excellent location and very beautiful room. The staff were also very polite and kind. The layout of the hotel was a bit awkward and felt narrow and cramped. The pool was very small and pretty much amounted to a wading pool or kiddie pool. We stayed in a suite and the door separating the seating area and bedroom had great soundproofing! Our kids could sleep in the bedroom and not hear any noise from the seating area. Bathroom was large but the toilet area had a musty or mildew smell that would not go away, might need better ventilation.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hotel Vancouver, General Manager at Shangri-La Vancouver
Responded Nov 25, 2024
Dear Travel68549882756, Thank you for sharing your feedback from you recent stay at the Shangri-La Vancouver! We are delighted to hear that you enjoyed our beautiful guest rooms, downtown location and polite service from our team. We apologize if you felt that our pool was smaller than expected and that you preferred a better ventilation in your bathroom. We sincerely hope that you still enjoyed your stay and look forward welcoming you back soon. Kind regards, Kate Martin Hotel Manager
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Our first get away since COVID and we chose to stay at The Shangri-La Vancouver. The travel from the US was quick and we arrived to a very easy check in. The hotel felt very safe and secure, with health precautions in all public spaces. They asked that you wear masks in all public areas, and only three people to an elevator. Room service requests for mini bar or housekeeping was via a simple chat menu, easier than phoning down. We enjoyed an upgrade to a junior suite and had a very comfortable space. The only criticism was the live music during weekend breakfast. It was quite loud if you were just expecting breakfast and not boozy brunch. The food was great at both breakfast - fabulous congee- and dinner. We had a wonderfully relaxing stay and we will look at coming back.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip:Maybe think about breakfast somewhere else on the weekend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded Sep 13, 2021
Dear Wanderer65038031587, Thank you for your feedback. I am very pleased to hear you enjoyed our specious guestroom, breakfast at Miantiao Restaurant, and new QR codes for mini bar and housekeeping requests. It will be an honor to welcome you to Shangri-La Vancouver back soon. Kind regards, Kate Martin, Resident Manager
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On my 3rd Night in the one bedroom suite. Hotel exceeded even my high expectation I had of this brand. Service was impeccable from literally when I first entered the building and throughout my stay. Rooms were clean, comfortable, and provided a nice relaxing environment. Loved the extra touches such as the welcome gifts. The only con for the first 2 night was I wish my stay was longer!
Perhaps I had been spoiled at the beginning, but on the 3rd night I found the turndown service was lacking. In the first 2 nights, there would be water/candy waiting, dirty cups removed, coffee/tea/supplies replenished if needed. There were none of that on the 3rd night and only thing done were slippers placed on the side of the bed and bed folded. Had mentioned this to the employee that responded to another service request and he was very professional and was ready to rectify the situation. While I said it was ok and didnt need anything further, the willingness to help was very much appreciated.
Overall wonderful hotel. With the exception of the above, I could not find a con even if I tried! Everyone was friendly and made me feel welcomed. Shangri la will be one of my go to hotels in the future!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kate Martin, General Manager at Shangri-La Vancouver
Responded Mar 23, 2023
Dear Chrisko8, What an amazing review! Thank you so much for taking the time to share your positive feedback about your experience at Shangri-La Vancouver. I am glad to hear that you experienced the best our team has to offer. Be assured that I will share your very kind review with the entire team. We look forward to welcoming you back very soon. Kind regards, Kate Martin
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Good morning,
The Shangri-La Hotel is a dog-friendly hotel. However, our restaurant, Market by Jean-Georges is not, except for service dogs. We hope to have an opportunity to welcoming you soon!
Kind regards
Los Angeles, California93 contributions11 helpful votes
I am not sure about the NYE fireworks. When we visited, they has a firework competition. From our room balcony (room was facing towards Gastown on the 15th floor), we could see some of the larger ones. I am not sure what direction/location they have them.
I would suggest contacting the hotel directly to inquire.
Hope this helps you.
There are more places to choose from in the Vancouver area.
PRICE RANGE
$292 - $489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel vancouver
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Shangri-La Vancouver
Which popular attractions are close to Shangri-La Vancouver?
Nearby attractions include Bill Reid Gallery Of Northwest Coast Art (0.2 miles), Christ Church Cathedral (0.2 miles), and Harbour Green Park (0.3 miles).
