We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Inn at Penticton

Traveler (78)
Room & Suite (56)
Pool & Beach (21)
Certificate of Excellence

About

#3 of 43 hotels in Penticton
Location
Cleanliness
Service
Value
Certificate of Excellence
For 43 years, the Best Western Inn at Penticton remains a motel style resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with an outdoor pool & sundeck, and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We include our full breakfast each morning 6:30am-10am for registered guests each morning. We are dog friendly! Please contact us directly for information. We also offer free parking,free WI-FI, and much more! Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. *2 floors, No elevator *Rm.location not guaranteed
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Hot tub
Free breakfast
Bowling offsite
Canoeing offsite
Kids stay free
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Vending machine
Squash offsite
Tennis court offsite
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Fax / photocopying
BBQ facilities
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Show more
Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Kitchenette
Flatscreen TV
Private balcony
Microwave
Refrigerator
Show more
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT
Hotel deals
837Reviews
8Q+A
100Room tips
Traveler rating
  • 361
  • 280
  • 117
  • 53
  • 26
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
We didn't stay at this resort as we found somewhere that was a better fit for us but your front Desk agent Macayley went above and beyond to try and help us find the perfect fit while juggling an almost completely sold out hotel.. She is seriously a great asset to your company and we truly appreciated her customer service.
Read more
Response from Kelly P, General Manager at Best Western Inn at Penticton
Responded yesterday
Thank you for taking the time to leave a review of your stay with us here in Penticton! Our entire team appreciates your feedback and kind words! We hope to see you again here in the South Okanagan and thank you for choosing Best Western for your accommodation needs!
Read more
Hotel's Favorite
The property appears to have been substantially renovated over time, and continues to be extremely well maintained. We were in a suite with 2 bedrooms and 2 bathrooms, actually a combination of 2 separate rooms turned into a suite. The rooms are not fancy, but they are very clean and very comfortable. The beds are particularly VERY comfortable, each with 4 pillows. The suite was very well air conditioned, which was particularly important to us, as the temperature hit 32 C. (about 90 F). There were NO issues with adjusting it to a comfortable temperature. The WiFi signal was absolutely excellent, with NO signal dropping anywhere on the property (in the room, on the patio, at the pool, in the Breakfast Room). The included breakfast was a bit above average, with the main exception being the scrambled eggs and omelettes, which appear to be the standard motel variety of either pre-packaged or per-prepared variety, although quite edible. The sausages , bacon and ham were excellent. They might have offered a fruit salad instead of just separate apples and bananas, but there were adequate choices of cereals, muffins, bagels and toast. There are two well-maintained swimming pools, one indoor and one outdoor. We only used the outdoor pool due to the high temperature, but as the temperature began to fall, it was nice to have the indoor pool available. Outside our back door was a lovely patio adjacent to the pool. The property is extremely well treed, providing more than adequate shade. There were numerous patio tables and chairs, accommodating very well our visiting 6 friends. We can honestly recommend this motel for those seeking a comfortable and very reasonably appointed accommodations.
Read more
Response from Kelly P, General Manager at Best Western Inn at Penticton
Responded 4 weeks ago
Thank you for taking the time to leave a review of your stay with us here in Penticton! Our entire team appreciates your feedback and kind words! We are all happy to see you enjoyed many aspects of our property! We hope to see you again here in the South Okanagan and thank you for choosing Best Western for your accommodation needs!
Read more
+1
As frequent guests of the Best Western chain, we learned that each property is independently owned and operated with almost no control by the corporation. As such many things promoted by the corporation are simply not available at many of the properties. We used points to book a non-smoking 2 queen bedroom and asked for the “scent free” option we had heard was available at the BW properties. We also asked for a room without pets due to allergies. When we got to the hotel, we were a bit early so we apologized and asked if the room might be available. The girl that was at the counter indicated the room was ready but did not acknowledge our Reward Program status or offer the standard points or gift option. When asked she indicated that all of their rooms had been occupied by pets but that they used a “special machine” to clean them when the pets left. She also indicated a special gift would be in the room due to our Diamond status and asked if we would like to participate in their “green program”. As this was the first BW property that we had encountered to offer this, we opted for the 500 points instead of daily room service. We asked if we could apply the Travel cards we had been sent as part of the BW Rush Promotion so we could watch a movie and the girl indicated she had no idea how to do that but we could return at another time so someone else could do it for us. She then told us she could not tell us what time that might be. We arrived at our room in a less than happy mood and were surprised to find two full size beds instead of queen sized beds (6 inches narrower and 5 inches shorter). The door to the parking lot did not close properly and had a very large gap and the dead bolt would not work either. We settled in and then went out for a meal and stopped at the front desk upon our return to see if the next worker could apply the Travel cards. She told us that she could not and we could not use them to buy the chips we planned to eat with the movie either as we had already provided a credit card for incidentals. We let her know we were less than happy since the $40 in Travel Cards had an expiration which meant that they were now useless. We were also told that, according to the system, BW booked us a room with two full sized beds, the hotel had upgraded us to a room with a view, and rooms with queen sized beds were not available. This was more than humorous since there was no way to look out the window and all one could see from the balcony was a Maple tree whose branches obscured everything else. We left the property and went out to but some snacks and settled into watch a free movie instead. The next morning we awoke and went down to one of the best breakfasts we have ever had at a BW property. We were immediately greeted at the dining room door and asked for our room number and then pointed to the food. They had fantastic thick cuts of ham and bacon cooked to perfection. They also had scrambled eggs and hash browns and we also had some fresh blueberries. One thing that was especially troubling was the fact that, when we went to use the Jacuzzi, there was no way to turn on the jets. We decided to simply soak in the hot water instead but when we entered the water, both of us experienced a burning sensation so bad that we left within a minute. We returned to our room to shower off whatever was in the water. I acknowledge that I probably should have called down to report the problem however the apathetic nature of our previous encounters left us a bit gun shy. Later that day we did stop in at the front desk again and spoke with Jamie, the front desk manager who apologized for the previous interactions and explained that the PPV movies are not billed through the hotel but rather directly though the TV. She added that the previous information had been incorrect and that the cards should have been “as good as cash” but did nothing to remedy the problem of their imminent expiration date and unavailability to use them now that our stay was over. We loved the fact that we did not encounter anyone smoking on the property. If you are a pet lover you will love the property too but if you have pet allergies you too will be dismayed that they indicate they cannot reserve any of their rooms as pet free. It seems strange that any hotel cannot do anything to help those with allergies but will bend over backwards to allow pets on site instead. Our last comment is that, if not for Jamie, we would have rated the place a 1 or a 2 but her pleasant demeanor combined with the fantastic breakfasts bumped up their rating. If the previous two front desk staff had been better, the rating would be higher too. There were countless things that could have gone better however, we had an enjoyable stay.
Read more
Response from Kelly P, General Manager at Best Western Inn at Penticton
Responded 4 days ago
Thank you for taking the time to leave a review of your stay with us here in Penticton! Our entire team appreciates your feedback and kind words! We hope to see you again here in the South Okanagan and thank you for choosing Best Western for your accommodation needs!
Read more
This franchise makes a guest stay similar to checking in at a minimum security prison. They want it to be very clear that you are on the hook for everything during your stay and they guarantee nothing, not a ground floor room or a decent night's rest. Okaaaaay. I stay here ONLY to collect my BW points, otherwise, why put up with surly staff and an unwelcome atmosphere? Value for $ is average, location is fine, beds are nothing to write home about and decor is dated. Best thing on the property is a guest laundry, so you get the idea that the bar is not high.
Read more
Review collected in partnership with Best Western
Response from Kelly P, General Manager at Best Western Inn at Penticton
Responded 1 week ago
Our entire team appreciates your feedback and kind words! We are all happy to see you enjoyed many aspects of our property! We hope to see you again here in the South Okanagan and thank you for choosing Best Western for your accommodation needs!
Read more
As always it was a first class stay. It is a beautiful setting and a short walk to Skaha lake. The outdoor buffet on Friday night was fabulous. Our host Scott and his family once again spoiled us with their generosity and kindness. We look forward to this trip every year. Thank you. .
Read more
Review collected in partnership with this hotel
Response from Kelly P, General Manager at Best Western Inn at Penticton
Responded 1 week ago
Our entire team appreciates your feedback and kind words! We are all happy to see you enjoyed many aspects of our property! We hope to see you again here in the South Okanagan and thank you for choosing Best Western for your accommodation needs!
Read more
Previous
PRICE RANGE
$130 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus inn at penticton hotel penticton, best western hotel penticton, penticton best western, best western penticton
LOCATION
CanadaBritish ColumbiaOkanagan ValleyPenticton
NUMBER OF ROOMS
64
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing