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Inn at the Quay

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417 Reviews from our TripAdvisor Community

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Showing 413: English reviews
West Kelowna, Canada
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

I checked in Near 10pm hoping to get a full night sleep for the price of over 300 for a single bed room, 130 330 530 730 maybe more often was the load sound of a train blaring out to no one awake down below then 745 was the start of pile-driving and shaking the entire building at each instant....... More 

Helpful?
Thank kevin0i812
Victoria, Canada
Level Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel built on stilts out over waterfront boardwalk. My room had a fantastic view southwest down the Fraser River. Busy waterfront - lots to watch. Small but very private balcony. Room fixtures and fittings tasteful and top-class. Lovely big bathroom. Could have stayed there longer. Hotels restaurant good, others close by. Downside: major construction project right next door - pile-driving... More 

Helpful?
Thank HIstorybuff42
Kathy M, General Manager at Inn at the Quay, responded to this review

thank you for your kind posting History Buff 42! More 

Edmonton, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very clean. It had an amazing review of the Fraser River with a balcony including chairs and a table where my husband and I were able to enjoy a glass of wine and look over the river and boardwalk lights at night. Room had glasses and wine glasses which was nice, we were able to go across... More 

Helpful?
Thank 1114_A-J
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you for your posting! More 

Phoenix, Arizona
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed 1 week ago

The morning of my flight I became so ill that I could not board the plane. I called to cancel my reservation. I think it is fair for a hotel to charge for one night if the hotel is booked. But this hotel was not booked (I checked) and they refused to give me a refund. I had Expedia call... More 

Helpful?
Thank diverlisa197
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Lisa, I understand Michele our Assistant Manager has spoken to Expedia several times regarding this cancellation. The first two calls Expedia reported you had a change of plans, the third call reported it was a family situation with no details. This booking was also a 21 day advance purchase, with conditions of no cancellation and at a reduced room... More 

Vancouver, Canada
Level Contributor
195 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice and comfortable. The staff member at check in was polite and offered up some local tips of what to do and see and where to dine. Our room was nice and spacious. Our room had a balcony overlooking the river. The bed was comfortable and provided a good nights rest. There is construction going on next... More 

Helpful?
Thank onip1969
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you for your posting and we look forward to welcoming you back to the Inn at the Quay in the future. More 

Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The location is a bit hard to find even with Google map as its kind of hidden by the construction. It is maybe easy for sky train travellers as it can be spotted directly from the sky train station platform. I suggest to use the Resturant next to the hotel "the boathouse" to google map to reach the hotel by... More 

Helpful?
Thank YYCPVG
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear YYCPVG, Thank you for your informative posting and multiple suggestions of things to do and see in our area. I appreciate your sense of humour regarding the "purple colour". We look forward to welcoming you back again in the near future! Kathy MacKerricher General Manager More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The rooms are newly updated and very clean and comfortable. A view of the waterfront is afforded on both sides of the hotel since it juts out over the water. However, not all rooms have balconies. Mine did not, but I still had a very nice view from a large picture window. There is a mall of restaurants conveniently located... More 

Helpful?
Thank Deb L
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you Deb for your posting and it would be our pleasure to welcome you back again soon! More 

Sechelt, Canada
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had the pleasure of staying here as we were meeting friends from out of town who had booked into the Inn at the Quay. Coming from rural BC we always stayed downtown to enjoy the restaurants etc. but after spending an evening at the Quay we were pleasantly surprised how great a location it was. The hotel sits perched... More 

Helpful?
Thank Dean H
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Dean, thank you for your kind posting and we look forward to welcoming you back soon! Kathy MacKerricher General Manager More 

Edmonton AB Canada
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We decided to stay in New West because hotel pricing in downtown Vancouver has gotten so expensive. We chose the Inn because we were interested in being on the River and close to the market for shopping. It was a busy place for Friday night, many restaurant choices with lots of activity on the outdoor patios since it was such... More 

Helpful?
Thank SeandaAndTheKids
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Sean and Family, Thank you for your posting - we look forward to welcoming you back soon! More 

Victoria, Canada
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a lovely hotel in a great location. It is also quite an expensive hotel. The sad part is that the noise is really pretty overwhelming from nearby construction involving pile-driving from quite an early time in the morning into late afternoon. It was sufficiently obnoxious that I do wonder why the hotel was not giving us a price... More 

Helpful?
Thank HowardFreeland
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Howard, Please let me know when you book again with us - I'd be happy to personally assign you a balcony room and ensure you have plenty of coffee. Our Housekeeping staff happily gives more when asked. My email is kmackerricher@innatthequay.com and I look forward to hearing from you. Kathy MacKerricher General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Inn at the Quay

Address: 900 Quayside Dr, New Westminster, British Columbia V3M 6G1, Canada
Location: Canada > British Columbia > New Westminster
Price Range: $106 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Inn at the Quay 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Inn At The Quay Hotel New Westminster
Hotel At Westminster Quay
At Westminster Quay New
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