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BEST WESTERN Northgate Inn

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337 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Reviewed April 9, 2015 via mobile

We were moving out of town so spent the night here to catch the ferry early in the morning. I had a gift card that I was using to pay for the room. When I had called to make the reservation I was told that I didn't need a credit card as I don't Luke to use mine. When I...

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Helpful?
1Thank leslie m
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to welcome leslie m to TripAdvisor and thank them for their review. We're always disappointed when we fall short and no guest should ever feel like we're not delivering superior customer care. That being said most hotels require a credit card at check in and we are one of few hotels left in the city that still accepts...

Surrey
Reviewed April 8, 2015

I frequent this hotel for business and the staff know me by name and always try to accommodate me for a room on the "quiet side". Clean, comfortable, friendly and professional staff. Just make sure you ask to be on the "quite side" if available.

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Helpful?
Thank Kenneth T
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We would like to thank Kenneth T for their review and for being a regular guest of ours. We have a lot of regular guests who enjoy our facilities and staff and come back time and time again.

Bremerton, United States
Reviewed March 25, 2015

Just a perfect place to stay. The rooms fill up fast so make your Reservation a week in advance. If the staff are busy and can't answer the phone, then keep calling if you want that room. Remember if you have any problems please let Debbie know about it and she will take care of it.

Review collected in partnership with Best Western
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1Thank Earl L
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We would like to thank Earl L for their review and for being a regular guest of ours. Our guest gives some great advice about booking early as we can get very busy. A lot of our guests are here for corporate travel and we tend to be busiest Monday to Thursday nights. We have a great team at the...

Coquitlam, Canada
Reviewed March 23, 2015

This hotel is very clean, comfortable and quiet. Great self serve breakfast. It is surrounded by amenities. There is very easy access to highway North and South. This is the hotel my wife likes when we are in the area.

Review collected in partnership with Best Western
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Thank Ed R
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to thank Ed R for their review and welcome them to the TripAdvisor community. It's always great to see a first time contributor. Our guest provides a great description of our features and there's not much else for me to add.

Langley City, Canada
Reviewed March 9, 2015

We stayed 6 days whilst attending a sporting event. The room was well equipped, everything worked, it was kept clean, we got extra towels or coffee as we requested. Checking in/out was simple. Fitness and hot tub area was very clean and easy to use. Breakfast was continental +, with boiled eggs and waffles available in addition to the usual...

Review collected in partnership with Best Western
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Helpful?
2Thank Jeff C
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to thank Jeff C for their review and for their endorsement of our product and facilities. A lot of the key points that make us great are brought up in this review.

Vancouver, Canada
Reviewed March 4, 2015

Stayed one night on air mile points. Good location.. clean. Friendly helpful staff. I wish I would have known there was a quiet wing (found out after calling them back a week later about a $50 hold on my credit card). No idea why they have rooms with balconeys on the noisy wing. That wing basically sits right on a...

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2Thank travles2015
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We would like to thank travles2015 for their review, and congratulations to them to on their first review in the TripAdvisor community. We're really sorry that we did not meet this guests' expectations. We're always disappointed when we don't meet our guests needs. Our hotel is located in a suburban commercial area and we are on the busy island highway....

Reviewed February 22, 2015

The room was spacious, well equipped, well maintained and immaculately clean except for an inexplicable water stain on the bathroom floor. Otherwise I would have rated it "excellent". Staff were friendly and helpful. Northgate is a suburban location with many nearby shops and restaurants, and a short drive to city centre. Continental breakfast was above average. I would stay here...

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Helpful?
2Thank Arthur P
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to thank Arthur P for their review and for the great feedback about their stay. We have a dedicated housekeeping team that takes pride in providing our guests with clean and comfortable rooms. We clearly missed something in this case and that's not our normal standard. From reading this review it sounds like a minor issue but to...

Inuvik, Canada
Reviewed February 16, 2015 via mobile

Decent hotel. Helpful staff. Great location for shopping and other amenities. Rooms are average size, with comfy beds. The Continental breakfast has the usual fare served in a bigger open room rather than a cramped corner.

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1Thank Northern_Resident
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We would like to thank Northern_Resident for their review and for highlighting several great aspects of our hotel. Our breakfast room is spacious with seating for more than 50.

Victoria, Canada
Reviewed February 10, 2015

For a basic hotel at an extremely basic price you get so much more than what you pay for. The staff was extremely friendly and helpful. There were many little things provided which were most impressive. A great breakfast selection, plus, fruit, muffins, coffee and tea in the lobby, all for free. The rooms were somewhat basic, but extremely clean....

Review collected in partnership with Best Western
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Helpful?
1Thank Rob S
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to welcome Rob S to TripAdvisor and thank them for their review. We're glad we exceeded our guests' expectations and we're glad that they've highlighted our many great features.

Vancouver, Canada
Reviewed February 5, 2015

My husband wanted to do some shopping at Cabelas location in Nanaimo. We had our daughter and granddaughter with us. We are glad we chose best western northgate as it was an ideal location. I booked directly with Andrea at the front desk who was helpful and immediately matched the on line price I had found. We chose a suite...

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Thank summersunVanouver
GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review

We'd like to thank summersunVanouver for their review and for choosing to stay with us. We're glad they enjoyed their stay and look forward to being their hosts again in future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Northgate Inn

Address: 6450 Metral Dr, Nanaimo, British Columbia V9T 2L8, Canada
Location: Canada > British Columbia > Vancouver Island > Nanaimo
Price Range: $104 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Northgate Inn 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Northgate Hotel Nanaimo
Best Western Nanaimo
Nanaimo Best Western
Hotel Style:
#4 Family Hotel in Nanaimo
#6 Business Hotel in Nanaimo
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Northgate Inn staff and other travelers.
2 questions
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Port Hardy, Canada
Kailua-Kona, Hawaii
over a year ago

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Questions? Get answers from BEST WESTERN Northgate Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was facing a side parking lot and was the quieter side”
 of 5 bubbles MarieJ193, Oct 18, 2016 | Read review
“Rooms away from the hwy are quieter.”
 of 5 bubbles Snowie49, Oct 17, 2016 | Read review
“Select a room facing away from the highway if available”
 of 5 bubbles liz169, Oct 9, 2016 | Read review
“Excellent clean hotel”
 of 5 bubbles fussyguy25, Oct 6, 2016 | Read review
“1st floor larger rooms are quiet, but do not have the best view.”
 of 5 bubbles victoriag771, Sep 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question