500 Cook Rd (On the Lake), Kelowna, British Columbia V1W 3G9 Canada
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
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Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 36 hotels in Kelowna
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
Eldorado Resort is located Kelowna, British Columbia in the Okanagan Valley – Canada’s award-winning wine region. Eldorado Resort is Kelowna’s #1 luxury waterfront property and marina. This lakeside resort offers the legacy and charm of Hotel Eldorado featuring 53 rooms and the Mediterranean ambiance of the adjacent Manteo featuring 102 rooms, both connected by a picturesque lakefront boardwalk. Eldorado Resort marries Europe’s glamourous past with the magical and memorable hospitality of today - from elegant Lakeside Dining, to the award-winning Eldorado Lounge and Whisky Room, to magnificent sun-drenched Boardwalk Dining and Maestro's Mediterranean Restaurant with mesmerizing unparalleled panoramic Okanagan Lake and mountain views. Eldorado Resort is your perfect destination getaway – Where Every Minute Is An Experience.
Hotel Eldorado has been part of BC's destination hotel resort experience since 1926. From the beginning, it has always been a story of spectacular hospitality, social events and a welcome that knows no borders. It was then what it is today; a singularly unique social and vacation experience set in one of Canada's most spectacular destinations, the Okanagan Valley.
300 kilometres from the Lower Mainland in the BC Interior and an easy flight from all major airports. For those who have travelled from other countries, you will recognize that this place is one of the most scenic in the world. The Hotel Eldorado is as storied as our town and all those who have graced our doors since 1926. It is a hidden gem and we look forward to welcoming you to The El.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids pool
Parking
Paid internet
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Boating
Hiking
Tennis court
Water sport equipment rentals
Fishing
Patio
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Manicure
Pedicure
Rooftop terrace
24-hour security
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Lake View
Languages Spoken
English, French, Russian, Hindi and 1 more
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
16Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
500 Cook Rd (On the Lake), Kelowna, British Columbia V1W 3G9 Canada
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746Reviews10Q+A100Room tips
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We had an awesome stay albeit very short only 1 night. Nevertheless the stay was excellent. Thank you very much to Riley for helping us take our stuff to the room! Food is also excellent great breakfast and dinner. Thank you! Will absolutely stay here again.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 6 days ago
Thank you for choosing the Eldorado Hotel and taking the time to review your stay with us, we are glad you enjoyed your stay and appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We stayed in the Heritage Wing and I was more than impressed. Our lakeside room had a large balcony with table and chairs, and the room was a good size and very nicely finished. I appreciated the crystal wine glasses and ice bucket as well as the antique furnishings. The view of the lake and marina was great and the activity on the dock and patio was fun to watch. We were celebrating an anniversary and I am sure we will return.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado
Responded Aug 11, 2021
Thank you for taking the time to review your stay with us and congratulations on your anniversary, we look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed at the Eldorado Resort hotel for our 40th anniversary. The staff surprised us with a room upgrade and a complementary cake! All the staff were so friendly and helpful. Loved it!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 6 days ago
Thank you for the valuable feedback, it is certainly appreciated. At Hotel Eldorado we pride ourselves on our high levels of guest service and so happy to hear that you enjoyed your Special surprise on your 40th Anniversary
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tobe went above and behind in helping my colleague and I with a multitude of requests throughout our stay. He was warm, engaging and went out of his way to make us feel welcome. Tobe truly made our stay exceptional
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 6 days ago
Thank you for the valuable feedback, it is certainly appreciated. At Eldorado Resort we pride ourselves on our high levels of guest service and I am happy to hear that you had a great experience. I will share your feedback with Tobe. Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly, the service was terrible. Unfortunately, a lot of the staff seem to be 'holiday' students or kids that didn't really know what was going on or how to manage any customer service issues. Some staff even struggled with basic etiquette like greeting all the guests with a smile and bringing a menu to the table after we were seated. That is the bare minimum of what is expected. I wasn't able to give feedback directly to the hotel as the survey link emailed afterwards doesn't even work.
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: If you're booking specifically for a view, make sure to clarify that as it seems like most...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 6 days ago
Thank you for the valuable feedback, it is certainly appreciated. At Hotel Eldorado we pride ourselves on our high levels of guest service and I apologize that we did not meet these standards during your experience. Your comments will be used constructively in the further development of our team members to ensure that we continue to strive for excellent guest service standards. Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Planned a wedding at El Dorado. Started out great with our original wedding advisor. She eventually quit and the rest of our experience was awful. El Dorado didn't ask for details until the last minute which resulted in issues with multiple things, including our bar set up which ended up costing us and our guests more money than it should have. To top it off, after sending us the final bill, their managers have refused to e-mail me back regarding an explanation of the extra charges. The food was the only bright spot.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 5 days ago
Thank you for the valuable feedback, it is certainly appreciated. At Eldorado Resort we pride ourselves on our high levels of guest service and I apologize that we did not meet these standards during your experience. Your comments will be used constructively in the further development of our team members to ensure that we continue to strive for excellent guest service standards. Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is well located on the lake shore with a marina. The hotel Eldorado is part of the larger Eldorado Hotel complex. We arrived and difficult to park. No one at reception had to go into a nearby office to be told he will be back soon. When reception did arrive it was a slow and cumbersome process with the computers and card readers not wishing to talk to each other. Our room was a lakeland view suite, this in the extension to the original hotel. The hotel was great, large, comfortable, quiet and great views of the lake. When we went to check out the following morning little sign says hotel reception closed please go to the nearby Eldorado Resort to check out. Not really what you expect in a hotel at this price. Would we stay again, probably not.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: lake view suites are pretty good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 2 weeks ago
Thank you for the valuable feedback, it is certainly appreciated. At Manteo Resort we pride ourselves on our high levels of guest service and I apologize that we did not meet these standards during your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be aware that if you have a pet, you will NOT get the room you booked, in our case an upper floor with balcony. Their pet designated rooms are different, 2nd floor, no balconies! We were not told that upfront. When we called ahead to confirm that we would have the room we booked, we were told no, but we could upgrade to another room, 2nd floor, still no balcony, for move than $100 per night extra. The front desk person, Nav, was not at all apologetic or helpful and his tone was quite condescending. He informed us that the reservation small print stated, “depending on availability”, as though that was sufficient explanation. Take it or leave it was his attitude. We cancelled the reservation.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Alexander, Guest Services / Front Office at Eldorado Resort - Hotel Eldorado
Responded 2 weeks ago
Thank you for the valuable feedback, it is certainly appreciated. At Manteo Resort we pride ourselves on our high levels of guest service and I apologize that we did not meet these standards during your experience. Your comments will be used constructively in the further development of our team members to ensure that we continue to strive for excellent guest service standards. Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I just stayed here this past weekend. We were put in a room RIGHT above a wedding reception that was taking place. We were not part of this wedding. There was loud music and partying happening at least until 1am. I get this is a great location for a wedding but it would have been nice to know what were were getting into when we reserved. We hardly slept, reception was not readily available. It was meant for us to get away and relax and actually have a restful sleep. This did not happen at all. I'm very disappointed. What a waste of $600 for the night. I left a survey and was not contacted after the fact. Terrible experience and terrible customer service. I will not stay here again, plain and simple.
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado
Responded Jun 22, 2022
Hello "Voyage791387" Thank you for taking the time to rate your experience and I am sorry to see that you were not satisfied with your stay. I have located your reservation and I will be reaching out to discuss this with you directly. Kind Regards, Nav R Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Never in my life have I experience such disrespect checking into a hotel. The amount of inconsistencies with this organization makes me wonder if they have someone finger painting the bookings in the back office. I called and made my reservations a week in advance, asking for an early check in willing to pay more as I had a wedding starting at 3pm. I was assured the room would be ready by 1pm. Upon arriving at 2pm to check it I was told the room was not available. ( they just clean all the rooms in the last hour). I was told I could upgrade my room for an additional 150 dollars. I figured $540 was enough to pay for a room I was only going to see after the wedding (2am till 11am). I asked if I could perform the check in requirements ( credit card for DD, blah blah) in the afternoon rather than dealing with that at 2am. Was it that was impossible as they may change my room. Would have been great if they changed my room to one available so I didn’t want to go get ready and put my suit on in a public washroom. I wasn’t going to let this ruin my weekend. I was assured there was staff on 24/7 so I wouldn’t have an issue checking in after the wedding. Came back to hotel after the wedding to wait at the desk for 37mins before staff arrived to check me in. At this time the attendant told me I was being charged a “no show fee” and I had to pay for an additional fee. Flabbergasted as I had been there earlier in the day I told him I’ll deal with that at check out as I was told there was no manager on staff. In the morning upon check out there was a note saying outstanding fee needing to be paid due to “no show”. Thankfully the morning staff recognized me from the day before, but had to get the manager to address clearing the fee. At that time I attempted to tell the manager about my experience. Rather then an apology or anything addressing I was said I was told “ we’ve had complaints about that staff member before” For the price you pay for the accommodations I would expect some professionally. I would not recommend this hotel to my worst enemy.…
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Eldorado Resort, Other at Eldorado Resort - Hotel Eldorado
Responded Jun 3, 2022
Hello, Thank you for taking the time to provide us with your feedback and we are sorry to hear that we failed to deliver the exceptional service that we strive to provide to every guest. We will be investigating this incident, please contact us directly at refresh@eldoradoresort.ca so that we may look into it further. Kind regards, Eldorado Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$231 - $453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorado hotel kelowna
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaSouth Pandosy - K.L.O.
NUMBER OF ROOMS
53
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Claim Your Listing Frequently Asked Questions about Eldorado Resort - Hotel Eldorado
Which popular attractions are close to Eldorado Resort - Hotel Eldorado?
Nearby attractions include Boyce-Gyro Beach Park (0.7 miles), H2O Adventure + Fitness Centre (0.7 miles), and Tiki Time Tours (0.1 miles).
What are some of the property amenities at Eldorado Resort - Hotel Eldorado?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Eldorado Resort - Hotel Eldorado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eldorado Resort - Hotel Eldorado?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eldorado Resort - Hotel Eldorado?
Yes, parking is available to guests.
What are some restaurants close to Eldorado Resort - Hotel Eldorado?
Conveniently located restaurants include Basil & Mint, Restaurant and Bar, Lakeside Dining Room, and Creekside Pub & Grill.
Are there opportunities to exercise at Eldorado Resort - Hotel Eldorado?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Eldorado Resort - Hotel Eldorado have airport transportation?
Yes, Eldorado Resort - Hotel Eldorado offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eldorado Resort - Hotel Eldorado?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eldorado Resort - Hotel Eldorado?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eldorado Resort - Hotel Eldorado offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.