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Sandman Hotel & Suites Kelowna

Traveler (64)
Room & Suite (31)
Video (1)

About

#22 of 34 hotels in Kelowna
Location
Cleanliness
Service
Value
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay.
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Property amenities
Pool
Restaurant
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Room service
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
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421Reviews
86Photos
0Q+A
100Room tips
Traveler rating
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Popular mentions
We were in Kelowna for a business trip and decided to check out of the Sandman within a few hours of check in ...and thankfully didn’t spend any further nights here. - hot tub had weird things floating around in it. It was dirty and didn’t feel hygienic - entire property was
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Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 weeks ago
Dear Valued Guest: We are disappointed that you were frustrated during your stay with us. I can assure you that our guest' comfort is our top priority and we are constantly working to update our rooms and amenities. Please feel free to contact me directly and provide more specific feedback in regards to your stay as I am dedicated to raising the bar in hospitality. I can be reached directly at 250-980-3150. With 220 rooms and 2 buildings including our Modern Executive Tower, we have the perfect room for everyone. In the meantime I will continue to work with all departments of our hotel team to improve, update and create a great stay for our guests. Great tip about the wine glasses, I will make sure to have some available at our Front Desk. Kind regards, Meg McManus General Manager
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Hotel's Favorite
We traveled from Alberta for a winter wedding to Kelowna and booked the Sandman as it was close to the Packing House wedding venue, our friends, the Orchard Park Mall and the Keg...yum! We stayed 4 wonderful glorious days Dec 27-31. What a fun way to spend the Christmas break!
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Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded Jan 3, 2019
Dear Valued Guest: Thank you for your kind review. We are so glad that you "enjoyed your stay immensely", found our hotel team "helpful and friendly" and relaxed in our pool and hot tub. Thank you for pointing out our central location, minutes anywhere in Kelowna and for recommending us. We look forward to welcoming you back soon to Kelowna or a Sandman hotel anywhere in Canada! We appreciate you chose the Sandman this winter break and look forward to you return. Kind regards, Meg McManus General Manager
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I was in the tower which was ok but inconvenient. I checked in on a Monday night and when I got off the elevator there was someone’s room service led to we food sitting on the table in the hall. It was still there when I checked out Wednesday morning. That kind of put me off.
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Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded 3 weeks ago
Dear Valued Guest: I apologize for the issue of dishes in the hall. This is an easy fix and I will certainly follow up to make sure that this does not happen again. Just so you know, we are always updating and in fact just updated multiple rooms and floors with new TV's microwaves, beds and more. We can best assist you if you let us know during the reservation process or at check in what your needs are. With 220 rooms, we definitely have the perfect one for you. Feel free to contact me directly to book your next stay with us. I can be reached at 250-980-3150 and it would be my pleasure to make sure that you have the best room suited to you. Kindest regards, Meg McManus General Manager
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The Sandman in Kelowna is a great option if you are travelling to Kelowna with a pet. Its only $15 per night extra for the pet. I love the rooms overlooking the pool, and the rooms are always clean, and the service is excellent!
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Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded Apr 3, 2019
Dear Valued Guest: We know that Pets are our Family! And The Sandman Hotel Group is all about family. Thank you for noting that our "rooms are always clean and the service is excellent!" Our hotel team is here to make it a great guest experience . We look forward to welcoming you back soon. Best! Meg McManus General Manager
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Stayed here before and will again despite 4:00 am false fire alarms! Staff is professional, friendly, and accommodating. The building itself presents as a bit tired, but still worth the stay for the price point.
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Response from KelownaManager, General Manager at Sandman Hotel & Suites Kelowna
Responded Apr 3, 2019
Dear Valued Guest: Thank you for noting out "professional, friendly and accommodating staff"! I will certainly share your compliment. IN regards to fire alarms, unfortunately they happen and only very occasionally, but have comfort that our guests' safety is top of mind. Note also that we are constantly updating our hotel for our guests, we never stop. We look forward to welcoming you back! Best! Meg McManus General Manager
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PRICE RANGE
$110 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kelowna sandman hotel
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaCentral City
NUMBER OF ROOMS
221
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