THE GOOD: This hotel was clean and in a good location. Reception was very friendly and even recommended a great restaurant for all of us to eat at! THE BAD: Found out that the Pool, Hot Tub and Hotel Pub were all closed, upon check-in. This information would have been nice to know at time of booking! Disappointed to be charged FULL BOOKING Price with all the closures! My suggestion would be for the hotel to update their website to let potential customers know of the amenity closures so they can decide whether or not they want to stay at this hotel. Maybe that's why there isn't anything posted on their website!
Great place to stay! We had a room with a King sized bed because we are both tall people and the bed was comfortable. The room surprised us...great double decker windows overlooking the river. Updated and modern decor with vaulted ceiling. Microwave, fridge, and air-conditioning that worked great. Super clean!! Also a fabulous restaurant "Twisted Steak". We'll stay again for sure
Jaccuzi didn't work. Called front desk, told me how to turn it on and I had done that but then tried it again and still didn't work so tried called back for about 20 minutes. Finally got an answer and she came up and tried it and it still didn't work, Said she would call maintenance and then never heard from her the rest of the night. In the morning I told the next front desk woman and she said she heard about it. I wasn't offered to change rooms that night, and wasn't offered a discount at check out. I found the staff to be friendly but unhelpful. Beds were the most comfortable I've ever slept in though.
This is my families FAVORITE hotel when visiting Kamloops. The staff here is beyond hospitable. The front desk ladies are the sweetest! The staff that cleans the rooms are so kind! It's a friendly and professional atmosphere. They all work hard to keep this place amazing. I am quite impressed with this hotel and their staff. I have stayed at many hotels and these guys are by far the BEST my family and i have ever experienced!
We got there at a busy time. The hotel was full of unsupervised young teenagers. Unfortunately our room was next to a noisy meeting room, which was where the parents were socializing until midnight, while the kids were running around upstairs
I had a Comfortable stay at this location. I also had a good restful sleep. The hotel had a clean room. It was Well equipped with amenities. I believe that the restaurant was under renovation, but the hotel provided the regular fast breakfast.
Small over priced room. Noisy , sounded like marching in room above. Staff was not at all friendly. No hot breakfast as advertised and not advised of this at check-in. Restaurant is closed. And did not receive any reward points as platinum member. Would not recommend this hotel.
Terrible stay Oct 9th. Restaurant closed--owner trying to lease out. Dirty entrance...noisy floor above. Mgr never called back after numerous emails and tel calls. Not what I expected from Best Western standards. DON'T stay at this location!!!!!!!
Was charged a total of three times for my room. Was told it was a hold but two of the charges occurred after I checked out. Check you charges - they are misusing credit cards and charging more than the agreed amounts
We found this Best Western a great place to stay. We got a great corner room (#230) with an awesome view and plenty of space. The facilities are really good and the restaurant (the Twisted Steak) is amazing. Probably the best thing about this location is the staff. Always friendly with a "Hello" and a smile when passing in the hallways and at the desk. On a more personal note; we left an iPad behind in our room when we left to go home. The staff had left a phone message on our home phone when we got home (615km away) that we had left it behind. They packaged it up for us and made sure that we got it back via Purolator. Above and beyond service, for sure.