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Harrison Hot Springs Resort & Spa

Traveler (1231)
360
Panoramas (9)
Room & Suite (466)

About

#3 of 8 hotels in Harrison Hot Springs
Location
Cleanliness
Service
Value
Situated on the southern shore of Harrison Lake and surrounded by the Coast Mountains, Harrison Hot Springs Resort & Spa is a full service destination resort. The resort features 3 restaurants and a bar, Healing Springs Spa and five (5) spring fed hot mineral pools. An easily accessible getaway- the resort is only 90 minutes east of Vancouver and 45 minutes from the nearest Washington State border crossing.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Wifi
Public wifi
Internet
Hot tub
Sauna
Adult pool
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Fishing
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Room service
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Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
4,153Reviews
32Q+A
100Room tips
Traveler rating
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Popular mentions
I expected more from this hotel given the price we paid for our rooms. Check-in was slow and the front reception staff were not at all friendly. The guys who helped us with out luggage were wonderful and very friendly - they should be on the front reception. We paid extra for a lake view room, but wished we hadn't bothered. It was a very long walk to our room from the elevator. The corridors of the hotel need to be refurbished. The room reminded me of a school dorm. It was clean and the housekeeping staff were lovely. The rooms in my opinion were of a 2 star hotel. The breakfast was good, but should be for the price of B&B. We had one evening meal in the lakeside restaurant. Our waitress was not friendly and the food was of very poor quality. We had an evening in the bar and the food was very good and the staff very friendly. There was 2 bottles of water in the room sitting out on the desk, which were warm and required a charge of $2.50 should we wish to drink them. Also, not too sure why you have to pay a refundable $150 security deposit on check-in, given that the only thing worth more than $150 in room would only be the TV. I would not stay here again and was very disappointed with the quality of service and the décor. The management need to seriously invest some money in refurbishing the hotel. The pools were the only good thing about this place. Don't bother spending your money here and stay somewhere else instead.
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Response from GamalH604, Guest Relations Manager at Harrison Hot Springs Resort & Spa
Responded yesterday
Thank you for writing a detailed review. We do pride ourselves on our exceptional customer service and we're sorry to hear that you didn't experience it. Your feedback will be given to our management team. As well, we do hope to announce news of renovations in the very near future.
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This is a resort hotel located in a beautiful setting at the bottom of Harrison Lake.It has great amenities set in a spacious area to include; pools, spa, tennis, gym etc. There are plenty of loungers, chairs located poolside and nearby. ( A negative point was that we felt that the pool tiles could be cleaner). The service was prompt and attentive at reception, the Lakeside restaurant and bar area. The decor in our room appeared 'tired' and would have benefited from a 'refurb'. Afternoon tea was served for guests (f.o.c) in the main lobby - this generated long queues. ( Many guests appeared in the hotel 'dressing gown/pool robes - we wondered whether we had inadvertantly entered hospital!!). The breakfast buffet was a little disappointing since the 'omelette station' has been removed. The Copper Room provided fine dining and dancing but, appeared quite expensive.
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Pools are great, very rejuvinating and they stay open late. We really enjoyed sipping wine in the pools. As for the rooms.......outdated. This place needs a renovation badly. The whole place could really use an updating actually. Bottom Line......worth the trip but don’t expect luxury. Beds were comfortable and we enjoyed ourselves. We will be back.
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Worst customer service ever! The resort staff made me feel like a criminal! Please read: My friend and I stayed at the Harrison Hot Springs Resort on the Canada Day long weekend and I can't stress enough how much they have to work on their customer service. For the price that you pay to stay there, it's insane how unprepared, poorly trained and rude they are. We made our reservations online and went to the resort around 4:30 pm to check in. For starters, there was a huge line up and they were clearly not ready to welcome these many guests. Elders, people with kids... everyone standing up waiting in line for over 40 minutes to have one of the only 4 receptionists available to check us in. When it was finally our turn, my friend tried to pay with the same online card she used to secure the reservation and they wouldn't allow her. After over 10 minutes of no explanation as of why, we decided to pay: my friend with her debit card and me with my credit card. We were about to leave when the guy said my friend's payment didn't go through - which made NO SENSE, since we not only saw the APPROVED on the screen, but she also had the debit showing on her online banking. After another 20 minutes of going back and forth, they said all was fine (????!!!!!), credit and debit cards got accepted and after OVER AN HOUR of having arrived, we finally got everything sorted out and could go to our room. To our surprise, next morning at breakfast, our waitress kindly asked us to go to the reception "as soon as we could" because "there was an issue" with my credit card. I thought they must be dealing with some sort of technical issues - given the situation with my friend's debit card and the fact that I had a receipt for the payment -, but immediately went downstairs. They told me my bank had put a stop to the payment - which didn't make sense to me since I had my bank statement open on my phone and confirmed that the payment had indeed gone through on my side. But since I thought there was a glitch, I called the bank in the hopes of having this sorted out. The receptionist was rude throughout the entire time while I was trying my best to figure out what was happening. I called my bank manager and for over an hour they were checking every possible error on their side, and all they kept saying was: "this is not possible. The payment has already been processed on our side, it got approved and everything should be fine". At some point the receptionist, who got even more impatient and impolite, told me "not to leave the reception area until we had this problem solved" otherwise we would "no longer be able to stay in the hotel". I was CLEARLY trying to solve the issue, as I immediately went to reception after breakfast and was talking to both the bank manager and receptionist for over an hour - even though this didn't seem to be my problem or my card's/bank's. The bank manager kept saying the payment was approved, so I put her through to talk directly to the receptionist and the hotel supervisor, who kept saying there was nothing they could do. I was so angry and pissed with their rudeness that I just decided to pay AGAIN and go on with my day and not let this ruin my long weekend - against my bank's advice, by the way, who were incredulous and said I would likely have to dispute it later if I did so. Please note that, by then, I had already missed my entire morning and didn't receive ONE apology. The payment was approved AGAIN and on my credit card statement the payment showed twice, as I had predicted. Only a couple of days later, the first payment was reimbursed to my account. I felt exposed, humiliated and embarrassed. They were dealing with me as if I was a criminal trying to scam the hotel - despite my efforts and willingness to solve an issue that was proved NOT TO BE MINE. The entire situation got me so stressed out that it was honestly hard to be able to enjoy the rest of my stay. In this almost 2 hours there, I saw all the receptionists being extremely rude with elders that wanted to do an early check in or with people who simply had questions or requests. Harrison Hot Springs is beautiful and worth visiting (the lake, the mountains, everything!), but I REALLY don't think the Resort is worth what they charge for. Before we consider staying there again or recommending this hotel, their customer service needs some SERIOUS work!
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Response from GamalH604, Guest Relations Manager at Harrison Hot Springs Resort & Spa
Responded yesterday
Thank you for the time taken to post a review. Clearly there are numerous areas identified for improvement. To expedite a response to your concerns we invite you to email us directly at guestrelations@harrisonresort.com. Please include a contact number with which we may reach you. A member of our Supervisory Team will reply to your email within 24-hours as part of our Hot Springs Service Guarantee. Once again, we thank you for your time and we look forward to resolving your concerns!
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We got a small room in the “Heritage building” which just means it’s old and noisy. It was at the beginning of the hallway and we could hear literally everything. People walking by, walking above us, sneezing.. the room for one night cost ~ 260$ with tax. The pools would have been nice if not for the amount of people in it. Definitely nothing relaxing about it. They also don’t have RMT available. We will not return.
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Response from GamalH604, Guest Relations Manager at Harrison Hot Springs Resort & Spa
Responded yesterday
Thank you for sharing this feedback with us. Our spa does offer a variety of massages but RMT is unavailable. Summer is a busy time at the resort. We do have quieter rooms located throughout the resort. Please consider visiting again during the fall when it is less busy.
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PRICE RANGE
$138 - $267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
harrison hot springs hotel harrison hot springs, harrison hot springs resort and spa
LOCATION
CanadaBritish ColumbiaHarrison Hot Springs
NUMBER OF ROOMS
340
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