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Harrison Hot Springs Resort & Spa

100 Esplanade Avenue, Harrison Hot Springs, British Columbia V0M 1K0 Canada
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Guests1 room, 2 adults, 0 children
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$217
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Traveler (1240)
360
Panoramas (9)
Room & Suite (466)

About

Location
Cleanliness
Service
Value
Situated on the southern shore of Harrison Lake and surrounded by the Coast Mountains, Harrison Hot Springs Resort & Spa is a full service destination resort. The resort features 3 restaurants and a bar, Healing Springs Spa and five (5) spring fed hot mineral pools. An easily accessible getaway- the resort is only 90 minutes east of Vancouver and 45 minutes from the nearest Washington State border crossing.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Wifi
Public wifi
Internet
Hot tub
Sauna
Adult pool
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Fishing
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Room service
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Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
4,175Reviews32Q+A100Room tips
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Popular mentions
Second time visiting resort within a year. September 2018 and August 2019. Much different experience in summer with crowds-especially during better weather. We spent an hour waiting to get checked in with 45 people ahead of us and 3 clerks at desk. Couple behind me with baby said an hour before it was worse so they went to lunch and came back. The 4-4:30 tea and crumpets time they directed us to held on outside patio had at least 100 people in line. We didn’t stay for that either. Once in room two dirty wash cloths were hanging on shower rod. Our room was in Heritage Bldg as we like the history but probably got worse room possible. Third floor and the one window in room looks right out at big cylinder for air conditioning we believed. There is no air conditioning in Heritage wing (we knew this ahead), but when open the window the sound was so loud you couldn’t sleep or have conversation. Next morning we tried to get the Keurig Coffee machine to work in room and gave up seeing they had complimentary coffee in lobby area for guests. My husband arrived at 6:50am and was told it is only available from 5:30-6:30am. Pretty unbelievable. Said they would send maintenance to room to look at coffee maker. He arrived a little after 7am and fixed by seriously slamming the lid down. Anyway- we had much better experience first time and thankful we were only spending one night. Pools were also quite crowded-but wonderful to try at least once.
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+1
Ok. So first off you need to get your head wrapped around the fact that the check in process will take at least 1 hour. PLAN FOR THIS and send the kids to the beach while you check in. Also do not stay in the older part of the hotel - it is grungy. You also need to know that if you are looking for an adult oriented relaxing experience in the heart of summer - this ain’t your place. It’s crawling with kids and even though there is an adult only pool, noise still spills over. Once you’ve settled with all of that the hotel is actually kind of fun. The hot springs are lovely, there is a walk up bar, night time fireplace, food is great in in island bar, morning buffet at the Cafe is yummy and the area is a funky little resort town with a relaxing vibe. Do go and have fun but know in advance the down side and you’ll have fun.
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This place is so sad and neglected. The pools need work. The lobby is tired and the staff seem that way too. The guest rooms are overpriced and in desperate need of a good cleaning and renovation. I’ve spent way too much money on a 2 night getaway....I wrote an email, and I’ve had a room change (from an absolutely disgusting, smelly, dirty and outdated room to a better room - bathroom needs work, carpets need a clean, and the furniture is in bad shape, but the east tower is better.) But, the worst bit is the Copper Room has a new “relaxed dress code”...I’m pleased men can wear shorts...but baseball caps? At the dinner table? I’m sorry, call me old school, at a restaurant where there is a band, and they are wearing shirts and ties...I think baseball caps should be removed. 😞☹️ (BTW An okay dinner - not like it used to be - the waiter seemed tired too.) I have already tried reaching out to guestrelations@harrisonresort.com. I’m still waiting for a reply to my email - I’ve noticed on TripAdvisor they suggest getting in contact with them. I have done that first.
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We booked as a couple through a discount website, and upon arrival were allocated a room at the end of a very confusing set of corridors. There is no air-con and the room was dark with only one small single window (approx. 2x3ft) that had an obstructed (corridor-like) view onto a a tiny part of a terrace/roof. We then opted to upgrade for a better room since we were staying 3 nights, and agreed to what the receptionist Kelly had said. Additional CAD 90 for each of the first 2 nights, then CAD 120 for another room on the 3rd night since the first room is reserved already on the third night. We called reception on the morning of the 3rd day, and were told we can leave our packed bags in our room and someone will collect it and transfer them to our new room by 2:00pm. We did exactly that by 12pm, told reception (whom was very robotic and simply told us the same thing over and over again, even though all we were trying to do was tell her our luggages were packed...!), and waited at the cafe until 2:30pm thinking it was sufficiently beyond 2pm. After checking with guest relations whom seem to have no idea about our case (we were told to just go there to pick up new room's keys) the manager Nikki came along. She informed us we would have the cabin (which we had previously clearly rejected for a normal room with a view instead) and pay even more for an upgrade. We tried to explain the situation but instead she literally gave us 'the hand' (stop sign) and said it wasn't her fault and she's trying to help us. - To be clear we never used language that blamed her personally, but was trying to explain that we understood the receptionist made a mistake but as guests we shouldn't be penalised for it and pay more! Her attitude of course annoyed us, but she then told us not to speak to her together (my husband only stepped in because she wasn't listening to me). I was asking for a solution, not her telling us that the message in her system had a note to charge us CAD 120 but no explanation of room change i.e. it really was the reception/resort's mistake). In the end she offered a family suite (two bedrooms), no air-con, but by that point we felt like the Resort wanted us (its guests) to feel like they were doing us a favour instead of having caused us inconvenience. We decided to not stay the third night and paid for the first two nights at the upgraded cost and left. The entire hotel is outdated, old, and only the Cooper Room (restaurant) had an old but nostalgic feel. The pools are ok, but again lack of effort in any landscaping around it, and you have to ask for towels from your room instead of being able to get any at the pools. I also agree with the comments already made by other reviewers on lack of signage and that they charge you for parking (and bottled water in the room CAD 2.50). The only positives are what you would expect from a resort that charges you that much anyway: the breakfast buffet, gift shop staff and activities staff (believe they are outsourced) were friendly, and the location. It's a real shame given the potential the resort could be that they decided to give poor delivery with a high price tag.
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My husband and I stayed in one of the cottages for the weekend and it was Amazing! Comfortable bed, clean and quite spacious for a little cottage, we also noted it was quiet even when people were in the pools behind us. The pools were very crowded so we didn't go in but other than that it was an amazing experience. We enjoyed the beautiful walks around the lake, the little shops and the atmosphere in Harrison is Awesome. We are already talking about booking our 14 year anniversary in 2020.
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PRICE RANGE
$135 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
harrison hot springs hotel harrison hot springs, harrison hot springs resort and spa
LOCATION
CanadaBritish ColumbiaHarrison Hot Springs
NUMBER OF ROOMS
340
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