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BEST WESTERN PLUS Sun Country

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BEST WESTERN PLUS Sun Country
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394 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Reviewed 4 days ago NEW

hotel rooms were hard to find, room number were not in order. No room window open,just the bathroom, food still left in fridge,rooms and hallway way too hot,had to put air condition on .in middle of winter. Do not recomend to stay here. Breakfast was terrible.

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Helpful?
Thank Joanne W
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was. We are very sorry about the confusing layout of the hotel, as such we personally give directions and a map to each guest during the check in process. We will look into your issues further and see if we can find room for improvement! We are...

Regina Beach, Canada
Reviewed 3 weeks ago via mobile

Although the receptionist has very poor customer service and the room we booked with a fireplace doesn't even exist anymore. ...we made the best of it as it was unfortunately non refundable. Would not recommend when there were so many to choose from at better rates

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Helpful?
Thank Sandra M
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We are so sorry to hear that you had a bad experience with one of our customer service agents! We will do an internal review to find out what the issue was and try to learn from this issue. Please note that although we removed one...

Wainwright, Canada
Reviewed December 11, 2016

This is an older hotel, but it is clean and comfortable and the staff are polite and helpful. Good value for money. It's not as centrally located as other hotels, but If you have a car, you're not far from anything. The internet is also very good, which is rare for most hotels!

Review collected in partnership with Best Western
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Helpful?
Thank X7532DQmikeg
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was. We are pleased that all of the basic needs for your stay were met and that our staff were polite and helpful while providing a good value. We look forward to seeing you again in the future!

Blackfalds, Canada
Reviewed December 2, 2016

Having a diamond membership earned me a free upgrade which was nice to go to a King Bed room with enough pillows to make a fort like I was a kid again. Comfortable hotel - the value was fair and service was great. This hotel does have some very small rooms (near the pool) with outside entrances which I wouldn't...

Review collected in partnership with Best Western
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Helpful?
Thank AdamKarras
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know your stay was! We are pleased your membership qualified you for a free upgrade and we are pleased that the stay met your needs (Good Value and Service). We hope to see you again soon!

Saskatchewan
Reviewed November 29, 2016

This is likely the most rambling place I have ever stayed at. It goes into a number of sections and it becomes difficult to find your way around. There are a number of steps that show up out of nowhere which likely result from additions to the building. If you can navigate the maze and find your room, the one...

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Helpful?
Thank sasktravel
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know your stay was! We are very sorry that the layout was quite confusing! We really wish we could offer an easier to navigate hotel but without heavy modifications I fear this may not happen. Lastly, we will forward the feedback to our ownership group for the need for renovations in...

Nipawin, Canada
Reviewed November 27, 2016

Check in went very smooth. Very good access off # one highway. Price was reasonable but the room was very cramped. It was clean and the bed was comfortable. We just found the room to be a bit small. You wouldn't want to spend much time in your room. The air conditioner worked but did make quite a bit of...

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Helpful?
Thank Max366
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know your stay was! We are pleased we could offer a convenient location and easy check in! We have noted your concerns regarding the room size and will forward it to our ownership group so they understand the guests needs when it is time for renovations. As you mentioned we do...

Alberta, Canada
Reviewed November 26, 2016 via mobile

Stayed at this hotel on the review of my colleague who stays here regularly on his travels in Southern AB. Staff was extremely friendly and helpful, and went out of their way. I would / will definitely stay here on my travels through the Hat!

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Helpful?
Thank avroarrow25
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We are pleased that you find your stay met all of your needs and we look forward to seeing you again soon!

Kitchener, Canada
Reviewed November 19, 2016

Was told my room had an outside door and park around back....numbering is weird, and in the dark could not see numbers....finally realized only an inside door on the other side of the hotel....go in to the room (november, high was 10, low was 1)...window is open in bathroom and ac is on set to 21. No heat...Turn off ac,...

Review collected in partnership with Best Western
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Helpful?
Thank Paul B
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Maple Creek
Reviewed November 17, 2016 via mobile

I stay here on business from time to time when I need to stay in Medicine Hat. Check in is so quick and seamless. This last time Deb was so incredibly friendly and helpful, as usual. Rooms are adequate - I'm not overly fussy.....love the King Suites though. Free shuttle to the airport and back. Nothing bad to say about...

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Helpful?
Thank Sean C
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We appreciate hearing that your check in was smooth and efficient! We look forward to seeing you again soon.

Sylvan Lake, Canada
Reviewed November 10, 2016 via mobile

The property says Best Western Plus but to other Plus properties I have stayed at it was not Plus status. I am a Diamond member. The property is very old. There is no elevator and you have to walk up stairs.an older person would have issues. gr8 front desk staff. If ever back in Medicine Hat would stay at the...

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Helpful?
Thank steve r
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thanks You for taking the time and letting us know how your stay was! We will forward your concerns about the age of the property to our ownership group so they understand the need for renovations to keep our hotel more modernized. We appreciate hearing that our staff were great!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
122 rooms including 25 Jacuzzi Suites. Free deluxe continental breakfast, two indoor pools and whirlpools, fitness room, 24hr business centre, free airport shuttle, guest laundry, free parking, in room movie & Nintendo system, fridges in all rooms, microwaves in most, in room coffee, free morning newspaper and free local calls. Close to Shopping, Dinning, Museum, Bowling, Parks, Golfing, Hospital, CFB Suffield and Cypress Hills Provincial Park. Visit us at the intersection of TransCanada Highway & 7th St SW. ... more   less 

Additional Information about BEST WESTERN PLUS Sun Country

Address: 722 Redcliff Drive SW, Medicine Hat, Alberta T1A 5E3, Canada
Location: Canada > Alberta > Medicine Hat
Price Range: $83 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sun Country 2.5*
Number of rooms: 122
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Also Known As:
Best Western Plus Sun Country Hotel Medicine Hat
Best Western Medicine Hat
Medicine Hat Best Western
BEST WESTERN PLUS Sun Country Medicine Hat, Alberta
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Sun Country staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you do decide to stay here, check out the rooms BEFORE you book or pay!”
 of 5 bubbles GwenRandy, Sep 25, 2016 | Read review
“Many of the rooms are ground floor which is a plus if you have mobility problems.”
 of 5 bubbles BobbieM804, Sep 15, 2016 | Read review
“My only concern is if you want to sleep in on the weekend don't take a room by the pool.”
 of 5 bubbles cindylF1986KC, Sep 12, 2016 | Read review
“Choose another hotel.”
 of 5 bubbles 247cherylz, Sep 7, 2016 | Read review
“Try a different place.”
 of 5 bubbles amc5853, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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