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Maligne Lodge

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630 Reviews from our TripAdvisor Community

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Showing 552: English reviews
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Reviewed 5 days ago NEW

Front desk staff is definitely more friendly in the morning, but overall our stay was super lovely! Very informative about everything we needed, and they accommodated our room preference which was great :)

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Helpful?
1Thank Stacey P
Reviewed 1 week ago

The room was very clean; we got a room with a bedroom, living room, and kitchen facing the pool. Thought it might be loud with people playing in the pool outside the door, but wasn't loud at all. The hotel is a short walk to downtown, which is really convenient. The staff were friendly and the room was priced quite...

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Thank Jayrin Y
Reviewed 3 weeks ago via mobile

I go to Jasper for weekend ski trips regularly and as Albertan that spends a lot of time visiting our mountain towns, I have never felt compelled to write a review about my accommodations before. However for Maligne Lodge I feel I have to because I was so pleasantly surprised. From the outside it looks like an ordinary motel, but...

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Helpful?
2Thank meeshalls
Management response:

Dear Meeshalls, On behalf of all our associates at the Maligne Lodge, we thank you for your favorable comments and I will make sure they are conveyed to all our team members. In the meantime, we look forward to being your host once again the next time you travel to Jasper. Kind regards.

Grande Prairie, Canada
Reviewed 4 weeks ago via mobile

Clean room, comfortable beds, pet friendly lodging. Had food and water dishes, a pet pillow and two dog treats for our hounds. Friendly and helpful staff as well. Did not use the pool or outdoor hot tub but would try fit that in next time!

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Helpful?
1Thank jpetrisor
Management response:

Good Morning, We are glad to note your satisfaction with our accommodations and for the services and treats we provided to your pets. We look forward to your next visit to Jasper and please accept our warmest regards.

Reviewed January 22, 2017

On arrival: Staff not very friendly or welcoming Room 1: Cold, shower curtain was too short by at least a couple of inches, did not receive fresh towels (our used towels were picked up, folded and put on the bed), loud, bed not comfortable Room 2: Smelled like urine on night 1. Night 2 could hear neighbors trying to unblock...

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Helpful?
Thank Louise F
Management response:

Dear Louise, Naturally, we are dismayed at the poor service and less-than-positive experience you encountered upon your recent stay with us in Jasper. I will immediately raise the various issues you mentioned in your note and will implement corrective measures immediately. That you were not put into contact with the Manager is incomprehensible as we have a Management-On-Duty program in...

Spruce Grove, Canada
Reviewed January 22, 2017 via mobile

This hotel has updated decor. The sheets and blankets were good quality. The front desk girls are very nice and helpful! Growing up with a firefighter dad I always check fire alarms before I sleep in a new place. This alarm did not work when I tested it so I took it off. The alarm was just for show and...

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Helpful?
Thank amandyradcliffe
Management response:

Good Morning, We will immediately investigate your comments as they relate to our fire alarm installations as we take the safety and security of our guests and staff very seriously. We wish to assure you that upon your next visit to Jasper that the Maligne Lodge will have addressed all the issues raised in your note. In the meantime, we...

Reviewed January 6, 2017 via mobile

We stayed two nights from December 29&30th and did not receive housekeeping in our room. When we came to check in at 3 pm the room we had reserved had not been cleaned yet so we had to come back an hour later. It was not convenient , but understandable as we hadn't checked in yet. We left the following...

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Helpful?
Thank Hdm1919
Management response:

Good Morning, Please accept our apologies for the delay in responding to your comments following your recent stay with us in Jasper and for the negative experience you encountered. We cannot understand what could have occurred for you to get less-than-ideal service from our housekeeping department as our standards are very demanding. We will be reviewing this matter immediately so...

Montreal, Canada
Reviewed December 31, 2016

Chose Maligne Lodge because they allow dogs. It's an older style hotel, more like a motel, but the suite had been nicely redecorated. The kitchenette had a breakfast bar instead of a table which takes less space, but not as suitable for board games. The beds and bedding were very comfortable. The blinds keep the rooms dark in the morning,...

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1Thank CarolineBW
Management response:

Good Morning Caroline, Our apologies for not responding sooner but we were delighted to note your comments following your recent stay with us in Jasper. We will convey to our associates that "the staff was pleasant and helpful" and that overall, you were quite satisfied with what we had to offer. Once again, thank you and kind regards.

Kitchener, Canada
Reviewed December 11, 2016

we were in one of the rooms out front facing the road. room was beyond freezing.. heat was cranked.. didn't help at all. no heater at all in the bathroom. Floor was freezing in there. Beds were super comfy. staff was great to me. I'd stay here again for the price. But also the noise from the main road may...

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Helpful?
Thank Klash59
Management response:

Good Morning Klash, Our apologies for the delay in responding to you and we are glad to note that you were satisfied with the comfort and service offered by our team members that you experienced over the course of your stay with us in Jasper. We have taken careful note of your comments as they relate to the shortage of...

Kitchener, Canada
Reviewed November 24, 2016

Paper thin walls - I could hear conversations in one neighboring room and a TV playing quietly in the other neighboring room. When one of my neighbors started their truck and left it idling around 5:30am I could hear it in my room clear as day. Someone also had a hard time waking someone else up, and I heard the...

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Helpful?
Thank Tim K
TONQUIN, General Manager at Maligne Lodge, responded to this review

Thank you for taking the time to post your comments about your recent stay with us. We are happy to hear that you enjoyed our location and our complimentary WIFI. We hope your were able to explore the Canadian Rockies and had a safe journey home.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quietly nestled at the end of Jasper's main street where the mountains meet the town site, Maligne Lodge offers a relaxing haven in which guests can retreat after an adventurous day. Mornings bring the refreshing smell of crisp mountain air and evenings, the chance to relax by a crackling fire. Days, are wide open for guests to enjoy, whether on an action-packed outing on the slopes or a peaceful exploration of the landscape below. ... more   less 

Additional Information about Maligne Lodge

Address: 912 Connaught Dr., Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range: $82 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Maligne Lodge 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Maligne Hotel Jasper
Maligne Lodge Jasper
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Questions & Answers

Here's what travelers have asked, with answers from Maligne Lodge staff and other travelers.
5 questions
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Calgary, Canada

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Questions? Get answers from Maligne Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floor for quietness”
 of 5 bubbles CarolineBW, Dec 31, 2016 | Read review
“Avoid the rooms facing the main road.”
 of 5 bubbles Klash59, Dec 11, 2016 | Read review
“make sure rooms don't face the highway”
 of 5 bubbles TimKuehn, Nov 24, 2016 | Read review
“NOT a pool room”
 of 5 bubbles oliviah546, Nov 14, 2016 | Read review
“Lower floor wheelchair accessible”
 of 5 bubbles thomasmT4507OQ, Oct 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question