Old Lodge Road, Jasper, Jasper National Park, Alberta T0E 1E0 Canada
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About
#7 of 17 hotels in Jasper
Location
4.6
Cleanliness
4.0
Service
4.1
Value
3.2
Travelers' Choice
GreenLeaders Silver level
Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife. Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests unique access to explore the natural environment surrounding the resort.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Boating
Canoeing
Game room
Golf course
Hiking
Horseback riding
Skiing
Table tennis
Walking tours
Video game console
Children's playground
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun deck
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English
Location
53Somewhat walkable
Grade: 53 out of 100
88Restaurantswithin 5 miles
55Attractionswithin 5 miles
Contact
Old Lodge Road, Jasper, Jasper National Park, Alberta T0E 1E0 Canada
Getting there
Rental CarsSee rental cars from $60/day
6175Reviews47Q+A100Room tips
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We rented two rooms for the weekend and BOTH had mice (video and photos). A burger had a short, coarse, curly black hair in it, etc. We have stayed at JPL over 20 times, but this is our last. Who wants to chase mice at midnight and watch them go through your luggage and run all over your medical equipment. No thank you. Maybe use the “resort fee” to clean up your act, Fairmont.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Pack mouse traps and a cat or two
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
Prior to going to Fairmont Jasper Park Lodge, we stayed at Fairmont Chateau Whistler and my husband didn't want to leave. I assured him that we would love the Jasper Park Lodge just as much, but he was skeptical. Within hours of arriving at the lodge he was a believer. Days prior to arrival we received helpful information from the hotel, and they advised that due to staffing challenges (which so many hotels worldwide are having) they would not be able to provide daily housekeeping. They provided us with a credit to use towards meals, activities, etc. I was so impressed with their pro-active approach and the credit. So many hotels are limiting housekeeping service and not offering any credits, discounts, etc. The hotel and the grounds (especially the lake) look like something out of a movie and when we sent photos many people didn't believe it was real. They also didn't believe that the bear my husband saw while golfing was real but it was and it is a story he will tell his golf buddies for years. Activities - Spend as much time on the lake as you can. You won't be disappointed. We did a pedal boat and had a blast. Golfing - my husband still talking about his round and can see why this is one of Canada's top golf resorts. Horseback Riding - there are stables on the hotel grounds (think it might be owned by a separate company). The ride was great. I did the 60 minute and wish I had signed up for 90 minutes. We went along the river and the guide shared a lot of information about wildlife and living in Jasper. The horses were well cared for and everyone at the stable was safety conscious and helpful. We dined each night on the Patio to enjoy the lake view and the mountains in the distance. Every night we talked about eating in one of the other restaurants, but the food and the view kept us coming back. Caitlin (sp?), our waitress, was one of the best waitresses we have ever had at any restaurant. Energetic, friendly, and provided great service. The pool is awesome and the cute trailer by the pool that serves drinks and food served yummy drinks and snacks and we didn't need to leave our pool chairs. If you are at the hotel when the stretching class is offered, I highly recommend. It is taught by Laurie-Ann who is a former cirque de soleil performer. After hiking, walking the lakeside trail, horseback riding, etc. I needed to stretch, and Laurie-Ann showed us some great ways to stay limber.…
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded Aug 10, 2022
Dear smdaddio, We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. We are thrilled to hear that not only met but exceeded your expectations. Thank you specially for your kind mention of our colleagues Laura-Ann & Caitlin. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shiva Subramaniyan Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely love this property. The location and site are magical. We have been going here for years and will continue to return on a regular basis. Have been there in all seasons and each season has its own charm. The lakeside rooms are heavenly all around. The grounds and wider location provides some of the best nature Canada has to offer. There were some glitches with housekeeping due to staffing shortage which we understand. The staff gave 100+% all the time to compensate and make our stay wonderful all around. Special thank you to Shiva (front desk manager), Mitch (front desk), and Hassan (concierge).
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Date of stay: March 2023
Location
Cleanliness
Service
Room Tip: Lakeside! Worth the price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 3 days ago
Dear Elaine M, Thank you for sharing your kind words with us. Our team at Fairmont Jasper Park Lodge strives to make our guest stays memorable and I am glad to know that we were able to meet your expectations. I will make sure to share your feedback with Shiva, Mitch and Hassan as any positive feedback only adds fuel to our enthusiasm to provide memorable service. I hope you choose to stay with us again when your travel brings you back to Jasper. Warm regards, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been coming to JPL every year for the past decade, and find it a very relaxing and enjoyable place to be, with the surrounding nature, the layout of the resort with separate cabins, the big fireplace in the main lodge, the outdoor pool, the skating rink, etc. Unfortunately, we had a few disappointments during this stay. First, we had no Wifi for the entire weekend we were there; we were told that there was an issue with the internet provider, which we understood, but we also got a flippant response regarding the lack of Wifi ("this is a complimentary service we provide"). In this day and age, internet is expected and we believe we should have been compensated more than we were (the hotel removed the resort fee). Also, we had no robes in our room. We thought maybe, after Covid, they weren't provided anymore, and after running freezing from the pool to the changerooms with -20 winds, we saw other people walking around in robes. We called to inquire, and were told that we should have had robes in our room. They were then delivered to us, but since we didn't go back to the pool, it was really too late.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 3 days ago
Dear Tamara H, Thank you for taking out the time to provide us with your valuable feedback. I am sorry to hear that the wifi was not working in your room and your room was missing bathrobes. Our team at Fairmont Jasper Park Lodge strives to provide memorable service to our guest and I apologize that we failed to meet your expectations. Rest assured; your feedback will be shared with rest of the leadership team to ensure necessary guidelines are reviewed to improve our guest experiences. I would like to take this opportunity to be your one-point contact for your next stay to ensure your experience is rectified. That being said, please feel free to reach out to me at aasmeet.bakshi@fairmont.com and I will make sure we provide with the memorable service that Fairmont Jasper Park Lodge is known for. Sincerely, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simply put, this world class resort has been reduced to a 3 star hotel because of the service. The exception would be the bar and restaurant staff. Not sure we will come back anytime soon. If you do decide to visit Jasper, maybe check out other options until the front desk and concierge staff sort things out. Been going here 25 years and never seen it this poor. This was our 30th anniversary as well, sad we chose this spot.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear J0hndemp, Thank you for taking out the time to provide us with your valuable feedback. Our team at Fairmont Jasper Park Lodge strives to provide memorable experiences to our guests and I apologize that we failed to meet your expectations. Please feel free to reach out to me at Aasmeet.Bakshi@Fairmont.com for any of your future stays and I will personally ensure to rectify your experience and deliver the Fairmont experience we are known for. I hope you choose to stay with us again when your travel brings you back to Jasper. Warm regards, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: -Location is amazing, absolutely beautiful. -I enjoyed the food. -The staff on the door are very friendly and supremely accommodating. Cons: - My room was quite dated and gloomy. - I couldn't really see to get myself organised, no full length mirror, no little mirror in the bathroom. I had to stand on my case to see in the bathroom mirror to check if I was a creased mess. - Bath looked grubby, enamel peeling off. - Worst of all they had a serious mouse problem!!! Arrival/Night 1: After flying for 12 hours and travelling by car for 4, I really needed a good nights sleep before a busy day. As I was getting changed a man marched into the room, he said he thought this cabin was empty and did I want the sink fixed - I said I hadn't reported a sink problem and he left (I had the do not disturb on the door!). I was then kept up all night by mice in the room. In the morning I noticed there was a trap on the floor so it clearly was a known issue. I reported it to staff and asked that it be fixed/I be moved. They said they would take care of it. Night 2: I wasn't moved. I assumed they caught the mice and identified the entry point. No information was given to me either way. I missed a big event that night because I was so tired and then I was woken up again at 1am with mice running up curtains and in the (empty) bin, I cannot begin to explain how loud these mice were. They clanked about the metal bin like big bertha. I couldn't sleep at all and in the morning I went to reception and asked to be moved. No apology was offered and they didn't seem surprised by the issue. Night 3: I was eventually moved to an "equivalent cabin" a couple of doors down. My friend was in the same style of cabin -I was informed it wasn't an upgrade (my friend and I paid the same rate) yet this cabin was much nicer, had dressing gowns and slippers, decent lighting, mirrors, a clean bath, no mouse traps. I began to realise I had been placed in a very low par and shabby cabin/room initially and was pretty disappointed to have paid such a high price for a below par service, no sleep, a shoddy room compared to others paying the same price. I had hoped to return here with my family but I am disappointed by the lack of concern about the 36 sleepless and exhausted hours I spent in that hotel, I wasn't able to enjoy my stay at all. It was quite shaemless to charge me at all. …
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Come with mouse traps
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear AyeLife, Thank you for taking out your time to provide us with your valuable feedback. I would like to sincerely apologize for not creating a memorable experience for you and family. Maintaining a comfortable atmosphere within our guest room is paramount of importance to us and I apologize that your experience was below your expectations. I will make sure to share your feedback with the rest of our leadership team to prevent similar occurrences in the future. Please feel free to reach out to me directly at aasmeet.bakshi@fairmont.com, if you would like to discuss your concerns further and I will be delighted to assist you to the best of my abilities. I hope that you would provide us another opportunity to better serve you in the future. Best Regards, Aasmeet Bakshi, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s been terrible watching what used to be a world class property slip to such poor service levels. Multiple calls and requests for service were ignored, or completely forgotten. Even my post check-out request for an invoice was completely ignored. It’s quite obvious that the management at this facility have completely checked out… i’ve been coming to this hotel for more than 20 years and will not come back unless i have to for a conference.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Lower your service expectations
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear InspectorFong, Thank you for taking your time to provide us your valuable feedback. I am sorry to hear that we failed to meet your expectations, please accept my sincere apologies. I will make sure to share your feedback with the rest of my leadership team to ensure necessary guidelines are reviewed to enhance our guest experiences. Please feel free to reach out to me at Aasmeet.Bakshi@Fairmont.com for your next stay and I will be happy to be your one-point contact to ensure your experience is rectified. I hope you choose to give us another chance when your travel brings you back to Jasper. Warm regards, Aasmeet Bakshi Assistant Guest Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fabulous dinner and we’re extremely well looked after by all staff and management during the planning of this big g event. They were extremely helpful and understanding with changes made and we were very grateful and had a wonderful dinner. The manager was very helpful and so were the other staff members that looked after our large group of 16 persons. The food was delicious and their chef is amazing! We highly recommend ORSO as a fine dining restaurant and a wonderful place for a larger group dinner. Thank you so much for a fantastic meal and fabulous evening.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear 7808525099, Thank you for taking out your time to share your kind words with us. Our team at Fairmont Jasper Park Lodge strives to provide memorable experiences to our guests and I am glad that we were able to add to your special occasion. I will make sure to share your feedback with our ORSO team and our management to ensure no hard work goes unnoticed. I hope we get another chance to exceed your expectations again. Warm regards, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very pleased with our stay at the Jasper Park Lodge. The room was spacious and clean. Walking around the lake was so peaceful, albeit a bit icy (bring crampons). Seeing the elk and deer was a whimsical delight. Every member of the staff were so pleasant and helpful. We really enjoyed having drinks in the Emerald Lounge with our server Erika, she had great recommendations!
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Date of stay: February 2023
Value
Rooms
Service
Room Tip: Ask for a room with a view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear Julie S, Thank you for taking out your time to share your feedback with us. I am glad to hear that you had some memorable moments amidst your stay. I will be happy to share your kind words with rest of the team and especially with Erika as your review will certainly encourage her to continue providing memorable guest experiences. Looking forward to your next stay with us. Warm regards, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We looked forward to the arrive to see what room we would get. It turned out to be a beautiful cabin in the woods. It was quite and peaceful, spacious and very clean with the best shower and mattress anywhere. We had a beautiful nights sleep and a fabulous breakfast when we woke up. It just could not get any better, unless we could have stayed longer.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Room Tip: Books the cabins in the forest not the rooms at the main lodge. All are an easy walk from the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge
Responded 1 week ago
Dear BrianTheTravelinMan, Thank you for taking out your time to share your kind feedback. We are thrilled to hear that you had a rejuvenating stay with us. Our team at Fairmont Jasper Park Lodge strives to provide memorable stays to our guests and I am glad that we were able to meet your expectations. We look forward to welcoming you again and hopefully this time with a much longer duration of stay, so that you make the most out of your vacation. Warm regards, Aasmeet Bakshi Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$232 - $415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont jasper park hotel jasper, jasper park lodge, fairmont jasper park lodge jasper, jasper fairmont
LOCATION
CanadaAlbertaCanadian RockiesJasper National ParkJasper
NUMBER OF ROOMS
446
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Claim Your ListingFAIRMONT JASPER PARK LODGE - Updated 2023 Prices & Resort Reviews (Alberta)
Frequently Asked Questions about Fairmont Jasper Park Lodge
Which popular attractions are close to Fairmont Jasper Park Lodge?
Nearby attractions include Mount Edith Cavell Trail (1.4 miles), Maligne Canyon (4.9 miles), and Athabasca Falls (1.6 miles).
What are some of the property amenities at Fairmont Jasper Park Lodge?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Jasper Park Lodge?
Top room amenities include a flat screen TV, a refrigerator, and a view of the mountains.
What food & drink options are available at Fairmont Jasper Park Lodge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Jasper Park Lodge?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Fairmont Jasper Park Lodge?
Conveniently located restaurants include The Pines at Pyramid Lake Resort, Sunhouse Cafe, and Harvest Food & Drink.
Are there opportunities to exercise at Fairmont Jasper Park Lodge?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Jasper Park Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Jasper Park Lodge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Jasper Park Lodge offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Jasper Park Lodge?
Many travelers enjoy visiting Vieille Caserne De Pompiers De Jasper (1.4 miles) and Gare Ferroviaire De La Canadien National (1.4 miles).