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Franklin Suite Hotel

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112 Reviews from our TripAdvisor Community

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Showing 112: English reviews
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Sherwood Park
Reviewed 1 week ago

The rooms were nice and the staff was very friendly. I just found that the rooms were very cold and took a very long time to heat up. Not sure if there is a heat restriction for the rooms. The location of the hotel was a little tricky to get out of. As there is no left hand turn available.

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Thank 129kristyj
Stoney Creek
Reviewed 2 weeks ago

Good location, Rooms were very clean and spacious. Staff was very helpful, always friendly and did it all with a smile on their face! Willing to assist with any request! Will be staying here next time I am in Fort Mac and wouldn't hesitate to recommend to it!

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Thank danielledD6516SP
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Danielle, Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit!...

Edmonton
Reviewed 2 weeks ago

If you are banking on a "continental breakfast" and are pleasantly surprised when you see sausages and eggs, move on. The eggs were cold, and the sausages undercooked. This happened to me one day, then I heard from other people that it hadn't changed at all.

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Thank chrisaV2634WW
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Guest, We would like to apologize for the inconvenience you have experienced with regards to our complimentary breakfast during your stay in our hotel. Rest assured that your concerns will be addressed seriously. We greatly value feedback such as yours, as it shows us where we need to improve, and help us to prevent future guests from having this...

Edmonton, Canada
Reviewed 3 weeks ago

My last 2 stays it has not been possible to make my reservation on the website, and I had to call the hotel to reserve a room, not sure why this is now a problem. Also the rooms are cold when you first enter as the heating is motion sensitive, in winter the lower temperature could do with being raised.

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Thank andrewj645
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Andrew, We would like to apologize for the inconvenience you have experienced during your stay in our hotel. Rest assured that your concerns will be addressed seriously. We greatly value feedback such as yours, as it shows us where we need to improve, and help us to prevent future guests from having this same experience. Regards, Annie Hachac General...

Medicine Hat, Canada
Reviewed 5 weeks ago

By Denise, February 16, 2017 Would recommend others to stay at the Franklin. However, it would have been nice to know there was a continental breakfast place on site after asking if there were any food services and told no. The rooms are beautiful and my stay was really good.

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Thank denisehP860LF
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Denise, We sincerely thank you for taking a time to provide us your most valuable feedback. We are most pleased our amenities fit your travel needs. We sincerely thank you for your positive comments which will be passed on to the entire Team. Once again, thank you and we are looking forward to your next visit. Best regards, Annie...

High Level
Reviewed 5 weeks ago

The room was very nice. The staff was very friendly and helpful. I would gladly stay there again. The location was ideal for me as I could walk to the office, the mall and several nice restaurants. Thanks!

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Thank marcusr739
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Marcus, We sincerely thank you for taking a time to provide us your most valuable feedback. We are most pleased our amenities fit your travel needs. We sincerely thank you for your positive comments which will be passed on to the entire Team. We strive every day to make each guest stay a great experience! We hope to see...

Fort Smith
Reviewed February 6, 2017

Definitely recommend it to everyone service was great and the price was awesome great location and rooms were very clean the complimentary breakfast was alright should have a restaurant in there then it would be amazing

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Thank J7784HQthomasv
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit! Regards, Annie...

Calgary
Reviewed February 3, 2017

I'm a home builder commuting between Calgary and Fort McMurray. The Franklin's huge rooms with kitchenette and living room are perfect for long stays. Free breakfast nice to have and is convenient when rushing to meetings.

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Thank stevebJ3506ER
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Steve, We sincerely thank you for your most positive feedback on your recent stay and we are most pleased our amenities and unique location fit your business travel needs. We sincerely appreciate your on-going patronage and support and our Team will continue to work diligently in making sure our property is your only choice when travelling to our city....

Calgary
Reviewed February 1, 2017

Was upgraded to beautiful suite. Always return to Franklin! Staff and room are great and would highly recommend to others in the area. Breakfast always hits the spot as well. Very pleased with my stay.

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Thank total_admin
Annie H, General Manager at Franklin Suite Hotel, responded to this review

We sincerely thank you for your most positive feedback on your recent stay and we are most pleased our amenities fit your business travel needs. We sincerely appreciate your on-going patronage and support and our Team will continue to work diligently in making sure our property is your only choice when travelling to our city. Once again, thank you and...

St Albert
Reviewed January 24, 2017

I have tried most hotels in Ft Mac & this one fits the bill for me. Staff are friendly, rooms are great & the location works for me. Breakfast is OK. I only have 2 complaints: the last couple times the room has been too hot & when I leave I need to turn left & you can only make...

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Helpful?
Thank 115lawrences
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Guest, Thank you very much for taking a time to provide us your most valuable feedback. We apologize for the inconvenience you have experienced during your stay with regards to room temperature. Rest assured that your concern will be addressed seriously. We greatly value feedback such as yours, as it shows us where we need to improve, and help...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Franklin Suite Hotel

Address: 10300 Franklin Ave, Fort McMurray, Alberta T9H 0A5, Canada
Location: Canada > Alberta > Fort McMurray
Price Range: $96 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Franklin Suite Hotel 2.5*
Number of rooms: 75
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Also Known As:
Franklin Suite Hotel Fort McMurray, Alberta
Hotel Style:
#4 Business Hotel in Fort McMurray
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Questions & Answers

Questions? Get answers from Franklin Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites seem to be very quiet. Ask for facing away from the main road.”
 of 5 bubbles boydm160, Nov 12, 2016 | Read review
“Room 502 is an excellent room.”
 of 5 bubbles RyanSales, Oct 3, 2016 | Read review
“suites with kitchenettes are very nice and well equipped”
 of 5 bubbles bradh954, Apr 28, 2016 | Read review
“All rooms are very large suites and so no preference of any particular room. Very little traffic noise in #410.”
 of 5 bubbles jwhopwood, Jan 15, 2016 | Read review
“Upper floors are best. Choose a river/valley view.”
 of 5 bubbles 426arthurh, Nov 12, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question