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Matrix Hotel

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Traveler (156)
Room & Suite (278)
Dining (54)
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Overview
  • Excellent59%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“wine tasting”(261 reviews)
“wildflower grill”(40 reviews)
“platinum suite”(34 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
Jun 10Jun 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,924)
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1,672
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40
Show reviews that mention
All reviewswine tastingwildflower grillplatinum suitefree parkingdowntown edmontongreat hotelfree wine and cheesebreakfast buffetmini barbusiness tripbathroom doorcentral locationrooms are cleana great stayhome away from homeenjoyed my stayfront desk staff
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341 - 345 of 2,903 reviews
Reviewed August 7, 2017

Great wedding venue. Truly made my wedding as seamless as possible. These guys are professionals and really went above and beyond. Highly recommend then as a wedding venue. Excellent plated meal service and bartending! All the staff were exceptional and not a detail was overlooked....More

Review collected in partnership with this hotel
Thank jazzjade
Response from Olaf M, General Manager at Matrix HotelResponded August 11, 2017

Thank you so much for your review! We are absolutely thrilled that you had such a wonderful wedding and that our team handled everything so smoothly for you. We wish you both the best as you start your new adventure together and hope to see...More

Reviewed August 7, 2017

Overall the hotel was good, elevator noise in the luxury suite kept us awake most of the night..at this price point that is not acceptable. No price reductions were offered for this... the room and hotel were very modern and clean..More

Review collected in partnership with this hotel
Thank N3581NGmichaelf
Response from Olaf M, General Manager at Matrix HotelResponded August 11, 2017

Thank you so much for your review. We apologize for the elevator noise during your stay. The Sterling suites are close to the elevators and we would be happy to put you in a different room type away from the elevators for your next visit....More

Reviewed August 7, 2017

This is not really a short survey by the way . The room was good service was good Low-cost pet fees also attracted us to the room We love the Location, loved Starbucks's right below the hotel. Great shuttle service to the concert

Review collected in partnership with this hotel
Thank 325nadineg
Response from Olaf M, General Manager at Matrix HotelResponded August 11, 2017

Thank you so much for taking the time to wrote this review. We are so happy that you enjoyed your visit and appreciated our pet policy. We hope you will stay again very soon! Warm Regards, Olaf Miede General Manager Matrix Hotel

Reviewed August 6, 2017

The team at Matrix was exceptional. They epitomized service excellence. We stayed in a Platinum Suite which was very nicely appointed. The front desk team set the Matrix service standard, and the same standard was delivered by every other member of the Matrix team we...More

Review collected in partnership with this hotel
Thank BobnTa
Response from Olaf M, General Manager at Matrix HotelResponded August 11, 2017

Thank you so much for your review. We are so pleased that you had a great experience and appreciated the Platinum suite. We are happy that our team provided consistent wonderful service and hope you will stay again very soon with us! Warm Regards, Olaf...More

Reviewed August 5, 2017

It is difficult to rate this hotel. They advertised a complimentary wine/cheese in the evenings between 5:30 - 6:30 but after 2 small glasses of wine they told me that it was only 2 drinks max each. So I thought no problem I will pay...More

Thank Pessimeau
Response from Olaf M, General Manager at Matrix HotelResponded August 11, 2017

We apologize for the miscommunication about our drink policy at the wine tasting. we are glad that our team helped make it up to you and that you had an otherwise, enjoyable experience. We hope you will return again soon to give us another opportunity...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Room Service
Multilingual Staff
Meeting Rooms
Dry Cleaning
Banquet Room
Breakfast included
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
$128 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
Room types
Suites, Accessible rooms, Non-Smoking Rooms
Details
Price range
$128 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
Room types
Suites, Accessible rooms, Non-Smoking Rooms
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Traveler (156)
Room & Suite (278)
Dining (54)
Amenities (25)
Business Center & Event Rooms (1)
Questions & Answers
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cyndicanada
November 2, 2017|
AnswerShow all 3 answers
Response from ELFRCO | Reviewed this property |
I believe it was 5:30 to 6:30. You are allowed two free glasses of wine during this period along with free snacks ad appetizers provided at a small buffet table.
0
Votes
cyndicanada
November 1, 2017|
AnswerShow all 2 answers
Response from Ks L | Reviewed this property |
Weekdays 6:30 to 09:00 weekends 7:30 to 10:30, lots of time
0
Votes
bobsolomon
November 19, 2016|
AnswerShow all 2 answers
Response from bobsolomon | Reviewed this property |
I simply left TripAdvisor, loaded the Matrix site, and, aha, the Platinum Suite, all finished being redecorated, showed up. I reserved our suite in about 3 minutes. Murray's advice was to be our next step, so many thanks to... More
0
Votes
Room Tips
"Book a suite if available, worth it!!"
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"Ensure you ask for a room not located near elevators."
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"away from the elevators"
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"Parking is an issue. Lot is small hard for bigger trucks and cars. If you can show up early to get parking..."
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