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Holiday Inn Hotel & Suites West Edmonton

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11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
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Holiday Inn Hotel & Suites West Edmonton
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100 Reviews from our TripAdvisor Community

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Drayton Valley, Canada
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 29, 2015 via mobile

This hotel is along the Main Street 170ave so you can hear the traffic a little. It has the Rickey's restaurant and a small lounge . The problem with the lounge is that it closes at 10 . Beds were great , big king with pillow top mattresses. Soft! The room has quite a bit of room and a bar... More 

Helpful?
Thank Dvkevin
HIEdmonton, Front Office Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your feedback regarding your recent stay at our property. While I am pleased that you enjoyed the cleanliness of our guestrooms, I apologize that you found the location to be less than satisfactory. However, You did like the facilities and services offered by the hotel . We hope that you will return and gives a try... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 18, 2015

After Driving for 3 hours with 3 children we were looking forward to unwinding. We went to the front desk and provided our reservation code and name. The gentleman at the front desk said we did not have a reservation under our Name. We asked him to check our reservation code and he said that we were not registered there... More 

Helpful?
2 Thank Michael M
HIEdmonton, Front Office Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Hello Michael I apologize if my attitude came across the wrong way when you were at the hotel. I do my job with passion and will certainly keep in mind the experience you had on that day and learn from it. I am not typically the rude and obnoxious guy that is portrayed in the review. It is important to... More 

Edmonton, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 9, 2015

It's hard to review a Holiday Inn when they are all pretty similar to each other. The only thing I really want to say is, when you check in, ask for the cheapest room. I came mid week, and was surprised to find that a room with 2 queen beds was cheaper than a room with 1 king bed.

Helpful?
Thank ArcticStorm
HIEdmonton, Guest Relations Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. Regarding the rooms rate, They fluctuate during the week because of the demand & other potential factors. Hope you will stay us again. Looking forward for your future stay. Regards, Aniket Limaye Guest Services More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 10, 2015

Stayed in the king spa suite for a little getaway for 2 nights and was not dissapointed. Within 10 minutes of west edmonton mall it was fairly convenient. We had issues with getting the jet tub to work but the front staff sent some one up who fixed it easily and then we were able to enjoy relaxing in both... More 

Helpful?
Thank Nicole M
HIEdmonton, Guest Services at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Nicole, It is a pleasure that you liked the hotel and enjoyed your stay with us.Your appreciative note truly means a lot. We look forward to welcome you back with us again very soon. Warm Regards, Aniket Limaye. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 31, 2015 via mobile

We requested a quiet room and we were given a room facing the highway which we found to be quite irritating and noisy. The location of the hotel is in an industrial area not at all close to the mall. The hotel is not family oriented in that the pool is extremely cold, no cartoon/family channels and no free breakfast.... More 

Helpful?
1 Thank Ger M
HIEdmonton, Guest Services at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for staying with us, We appreciate your feedback. Hope you will try us sometime in near future. Regards, Aniket Limaye Guest services More 

Grande Prairie, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 28, 2015

Michele at the front desk was excellent! she really took the time to make us feel welcome and get to know us a bit> a nice touch. The room was clean and what I expeted fro Holiday Inn. We had a spa suite which was nice and the bathroom was huge but the living area and bedroom were cramped and... More 

Helpful?
Thank bmercant
HIEdmonton, Guest Services at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are Delighted That you had a excellent stay with us , And you liked the services offered By the Staff, We are sorry that you dint like the food from the restaurant . We would be happy to see you in the near Future. Regards, Aniket Limaye Guest services More 

Regina, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 6, 2015

The hotel did all of the basics well, the room was clean and well-stocked, the front desk was good, and the fitness centre had no problems. On the downside, the pool was cold, and the hot tub made my eyes sting. Apart from that, this hotel is located on very business highway, in an industrial part of the city -... More 

Helpful?
Thank Elkhorn1975
HIEdmonton, Guest Services at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for staying us. We appreciate your feedback about our property. Regards, Aniket Limaye Guest Services More 

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed June 19, 2015

We were guests for three nights, and we've had a great stay at the Holiday Inn Hotel. The staff is very helpful, the hotel looks clean and is very nice decorated, also the free shuttle to the airport is a great service. Very convenient if you have suitcases and more luggage. We certainly would visit this hotel again if we... More 

Helpful?
Thank Coen J
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback! Sincerely, Violet More 

Modena
Level Contributor
183 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed April 27, 2015

This is a very good hotel , it is in a industrial area , around unfortunatelly there is nothing, so if you don't have a car , prepare lot of cash for Taxi. The room is extremmelly big , the Tv huge, large bathroom , nice forniture and fridge and cofee machine availlable . This Hotel really deserve a staying... More 

Helpful?
Thank Mauro1972
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were pleased to read that you enjoyed the hotel room and disappointed in your dining experience at Ricky's. I can assure you that both Ricky's management as well as hotel management care about your experience and would welcome an opportunity to correct the situation. Regards, Violet Anderson More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 4, 2015

I have stayed at several IHG brand hotels with good success. I stayed at this hotel for business, not personally knowing of any others in this location, and was not disappointed with the quality of this hotel. The room was clean and staff friendly.

Helpful?
1 Thank Christopher S
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were pleased to see that you enjoyed our friendly service and clean rooms. We look forward to welcoming you back. Thank you Violet Anderson More 

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