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Holiday Inn Hotel & Suites West Edmonton

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Holiday Inn Hotel & Suites West Edmonton
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139 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Drumheller, Canada
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My stay at this Holiday Inn started off great. I snagged a great deal on Hotwire and the check-in process went very smoothly. I thought the hotel's location was fine, although it didn't have much for amenities close by. The place was surrounded by car lots, warehouses, and office buildings. There was a Tim Horton's relatively close by, probably about... More 

Helpful?
Thank Nelson S
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are pleased to hear that you found our room clean and modern. We would also like to apologize for the inconvenience of the fire alarm during your stay. Unfortunately, emergencies have to be handled with certain procedures and we have to adhere to them strictly to ensure safety of our guests. Regards, Francis O. More 

Markham, Canada
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Very comfortable hotel, they have comfortable beds with nice linens, very clean. Good location if you are working in the NW Edmonton area. Access to lots of things in the area Restaurant on site. Friendly staff, quick check in and express check out. Small indoor pool.

Review collected in partnership with this hotel

Helpful?
Thank Cathy220
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear your review. We are also happy to hear that you found our location clean and comfortable.We hope to see you again! Sincerely, Francis O. More 

Drayton Valley, Alberta
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have visited this location on many occasions. The staff are always friendly and willing to help. There has been times when my company booked me at the wrong hotel, and they still got me in without a problem. Rooms have always been clean, and the restaurant staff and food are just as good.

Review collected in partnership with this hotel

Helpful?
Thank stevert554
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear that we could be of service during your stay. We are always happy to help our guests to the best of our abilities. We hope to see you again Sincerely, Francis O. More 

Airdrie, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Had a great stay, had a good sleep each night and there was a timmies close by! Restaurant in the hotel was good too! Hotel wasn't noisy and the staff were friendly and helpful! Would choose it again!

Review collected in partnership with this hotel

Helpful?
Thank parry250
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay with us. The staff is also pleased that you found us friendly and helpful. We look forward to your next stay with us! Regards, Francis O. More 

Edmonton, Canada
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked in early - standard two queen bed room - was clean and comfortable. Friendly staff with fridge, microwave and coffee maker. We had our pet with us and were warmly welcomed. Standard swimming pool c/w hot tub and a very good restaurant attached. Reasonably close to WEM and nicely priced.

Helpful?
Thank Fitzsidu
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your review and the staff is pleased to hear it. We are also happy to hear that you enjoyed our facilities. We do our best to make sure our guests feel welcomed and enjoy their stays. We do hope to see you again. Regards, Francis O. More 

Cold Lake, Alberta
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall stay was pleasant although the customer service at check in could of been friendlier. He was not pleasant st all. Room rate was great and the room was clean. Comfortable beds and the room service was quick and tasty

Review collected in partnership with this hotel

Helpful?
Thank renaudcarmon
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you enjoyed your overall stay. We would like to apologize for the staff during check in. Rest assured, the entire front desk department has been reminded of our basics in hospitality. Regards, Francis O. More 

Rycroft
1 review
4 of 5 stars Reviewed 3 weeks ago

Easy access just off Highway 16. Close proximity by cab to medical destinations. Stayed at Holiday Inn on 170th St., West Edmonton many times in the last two years. Staff always friendly, the room is always clean and comfortable. Restaurant in hotel very convenient, staff always friendly.

Review collected in partnership with this hotel

Helpful?
Thank JonathonStanich
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your kind words. The staff at the desk and restaurant are also happy to hear your review. We are glad that our locations was convenient and enjoyed your stay with us. Thank you, Francis O. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I had one of the best experiences every. The desk staff were amazing. I found Tom, Chirag, Francis and the rest made my stay exceptional. They went the extra mile to find ways to make my stay comfortable. The resturant wait staff were helpful and the food was sufficient. All the staff answered my questions and gave me great ideas... More 

Helpful?
Thank EricLRasmussen
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is very happy to hear your review. It is a pleasure to hear that you enjoyed your stay with us. We do apologize for the inconveniences during your check in but we are glad that overall your stay was positive. We hope to see you stay with us again! Sincerely, Francis O. More 

Whitecourt, Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel in Edmonton during a family emergency. Found the room clean and convenient. Restaurant was onthe property so was convenient. Was only there to sleep so not much to say. Bed was comfortable and room was clean

Review collected in partnership with this hotel

Helpful?
Thank Donald M
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is pleased to hear your review. We strive to have our location stay at a high standard for cleanliness and its great to hear that the guests appreciate it. We hope to see you again! Regards, Francis O. More 

Waterloo, Ontario, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 24, 2016 via mobile

We stayed there for couple nights arriving after long drive only to find the bath tub is very slow drainage and water takes couple minutes to clear. I did complain and front desk says maintenance will look after it in the morning. I called in the afternoon to make sure it is done. The front desk would assure me that... More 

Helpful?
Thank egfamily2015
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We would like to sincerely apologize for the inconvenience. I have informed management about your review and they have dealt with it accordingly. We always strive to have our guests feel comfortable during their stays and if it isn't we always work towards making it better. If you do decide to stay with is again, rest assured that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Hotel in Edmonton, Alberta Offers Full Service Located in western Edmonton, the Holiday Inn West Edmonton is the newest hotel in the area. Our location is convenient to businesses, attractions and Edmonton Municipal Airport (YXD), which is only 10 kilometers away. Corporate guests know our Edmonton hotel's location is near Finning Canada, the Royal Bank, ATB Financial and the Brick. The Shaw Convention Center is just 15 kilometers from our hotel in Edmonton. In addition, we offer free high-speed Internet access and three meeting rooms. The city of Edmonton offers leisure guests a variety of attractions. Within just a few minutes of our hotel in Edmonton you can visit the TELUS World of Science and the Art Gallery of Alberta. We're only 3 kms. from West Edmonton Mall with its 800 shops, a miniature golf course and the Galaxyland Amusement Park. Canada's largest living history museum, Fort Edmonton Park, is six kilometers away. Our new, smoke free hotel in Edmonton, Alberta has been designed to provide you with the best possible stay. You can enjoy a delicious meal at our Chef's Grill & Bar. There's a lovely, indoor pool with a whirlpool waiting for you. Our new accommodations feature the indulgent 'Dream Royale' therapedic beds in our stylish new rooms. When you stay at the Holiday Inn Hotel & Suites of West Edmonton, you find relaxation and hospitality. Discover why we're the best of Edmonton's hotels. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Edmonton

Address: 11330 170 St NW, Edmonton, Alberta T5S 2X1, Canada
Location: Canada > Alberta > Edmonton
Price Range: $100 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta
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