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Chateau Nova Yellowhead

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (42)
Room & Suite (13)
Dining (5)

About

#35 of 99 hotels in Edmonton
Location
Cleanliness
Service
Value
Conveniently located off of the St. Albert Trail and Yellowhead Trail intersection, the Chateau Nova Yellowhead is an award winning, full service hotel that offers all the comforts of home, with close proximity to Edmonton's west end and downtown core. The moment you step into the warm atmosphere of our lobby, you know you're going to be taken good care of. Our friendly staff will welcome you with a smile and get you checked in quickly so you can begin to unwind. Enjoy our great amenities from our Bonaventure Restaurant & Lounge to our fitness centre and steam room as you enjoy our comfortable rooms and suites. Our hotel offers you everything you need to enjoy your time while on the road.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Croatian, Filipino, Serbian
155Reviews
4Q+A
35Room tips
Traveler rating
  • 66
  • 65
  • 15
  • 3
  • 6
Time of year
Traveler type
Language
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Popular mentions
A friend and I stayed here recently for 5 nights for work. He enjoyed the gym and we were able to get breakfast added to our stay. The hotel was clean and quiet and the beds were comfy. The one thing I didn't like was the pillows were too big. Overall a great stay!!!
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Response from Flyer60721956868, General Manager at Chateau Nova Yellowhead
Responded 2 days ago
Dear Peter, We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.
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Our first room they gave us had vertical blinds and 3 pieces were missing so we asked for a different room. They were very accommodating to this. The room we stayed in the beds were extra firm and all the pillows were hard and very thick too. We ended up using towels for pillows otherwise we would have never had a decent sleep.
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Response from Flyer60721956868, General Manager at Chateau Nova Yellowhead
Responded 2 days ago
Dear Valued Guest, Thank you for your review. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed your expectation, due to our pillows and bed. We sincerely appreciate your feedback and will be sure to address these concerns immediately. Thank you again for taking the time for the review.
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Very good hotel. it is close to the yellow head and allows for easy commute across Edmonton. I have had work colleagues stay there as it is close to our office and they always have a great stay. Rooms are very clean and comfortable.
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Response from Flyer60721956868, General Manager at Chateau Nova Yellowhead
Responded 2 days ago
Dear Matthew, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again for your comment, have a wonderful day.
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First, there was not luggage cart upon arrival. After a significant wait and a search by staff none could be found anywhere. The staff fairly indicated that sometimes guests keep them in their room but they need to plan for that. The next morning there were still no luggage carts. I did not see one my entire stay. The fix is easy you have extra somewhere and staff go and get an extra when required and store some when there is to many. Second, not a big issue but there was multiple bird droppings on outside of window and it was clear that window had not been cleaned on outside in quite a while, likely there is no set schedule for this. Third, again not a big issue but it would be nice to check the menu for the restaurant prior to going in and sitting down. There is a menu online but it does not have any prices. Pro: they have free coffee in the lobby if you get up before the restaurant opens.
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Response from Flyer60721956868, General Manager at Chateau Nova Yellowhead
Responded 2 days ago
Dear Denis, Thank you for your review. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on your service expectation. We sincerely appreciate your feedback and will be sure to address these valid concerns immediately and use them as a training opportunity for our team as a refresh on our brand standards. Thank you again for taking the time for the review.
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The staff was fantastic and there was a mix up with our reservation and we were up graded to King Suite. Very clean rooms and awesome restaurants. Great value worth checking out. My only complaint is there are no other restaurants within walking distance.
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Response from Flyer60721956868, General Manager at Chateau Nova Yellowhead
Responded Jun 8, 2019
Dear Valued Guest, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again for your comment, have a wonderful day.
Read more
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PRICE RANGE
$97 - $120 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaEdmonton
NUMBER OF ROOMS
127
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