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West Edmonton Mall Inn

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West Edmonton Mall Inn
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196 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Flin Flon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 22, 2016 via mobile

We had booked this hotel to stay in the same hotel as our children/grandchildren. But our children had booked and put there credit card to hold the room and told the hotel they where coming in very very late. When they got there the hotel had given there room away. Just what you want at 4:00am!! They did upgrade them... More 

Helpful?
Thank cankicker
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi cankicker, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. Please email our Rooms Division Manager Marilyn at Marilyn.fulay@flhwem.com so we can discuss your concerns. More 

Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 21, 2016 via mobile

Booked on Expedia everything was done perfectly Arrived to the hotel and the first things was " I need your credit card " and she did swiped the card twice for two rooms Why you just care about yourself and no intention to serve the customers Will never book at your place at all just waste of time and money

Helpful?
Thank Basem S
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Basem S, Thank you for your feedback. I am very sorry to hear that your stay at the hotel was not up to par. All your comments are essential to educating out staff about good and bad service. we will ensure your feedback will be given to all. Please email Marilyn Fulay at Marilyn.fulay@flhwem.com with a phone number or... More 

Vermilion, Canada
Level Contributor
379 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed August 10, 2016

This inn is located right across the street from Bourbon Street (entrance 6) in West Edmonton Mall (to the north of the mall). You could park in the smaller parking lot or park underground for a fee. The room was about $200. A continental breakfast was included - bread, cereal, apples, oranges, juices, coffee. The rooms were a good size... More 

Helpful?
Thank Karen K
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Karen K, Thanks for the review. We hope to see you again soon. More 

Fort St. John, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 9, 2016

Stayed here for the weekend.The location is very good(right across from mall).But the room was very dirty.Security is an issue,as someone tried to break into my vehicle,breaking the door lock.I told the front desk and they did not care.Decided to leave a day early and was told i still have to pay for the extra day.We will never stay there... More 

Helpful?
Thank scott m
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi scott m, We are so sorry to hear about your most recent stay and the issues you encountered. West Edmonton Mall Inn has 24 hr security and the parking lot is monitored on a regular basis, we will be sure to follow up with them in regards to your concerns. If you would like to discuss your issues in... More 

Olds, Canada
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 4, 2016

We booked this hotel as it was close to the West Edmonton Mall, and the pricing seemed reasonable. We arrived a bit early and our room was not ready. We had to use the washroom after a long drive. The male desk clerk indicated they did not have any public washrooms for use. We left and went to the mall.... More 

Helpful?
Thank Debbie S
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Debbie S, we are sorry to hear that your stay with West Edmonton Mall Inn did not meet your expectations. We would like to discuss these issues with you in more detail. Can you please contact the Rooms Division Manager, Marilyn at Marilyn.fulay@flhwem.com so we can get more details on your issues. More 

Brandon, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2016

This was a repeat visit for us as we stayed here about 5 years ago. The room was smaller but clean. Ours had 2 queen beds. Front desk staff was very friendly. There is no restaraunt in the hotel but the mall is right there and a short walk. Best part is you get passes to the Water park or... More 

Helpful?
1 Thank twoshell
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi twoshell, Thanks for your review. It was nice to hear that you enjoyed your stay. We hope to see you again soon. More 

Toronto, Canada
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 12, 2016

The hotel looks out of dated, but it provides good quality servives. The bed is very comfortable and clean. The free breakfast is ok, limited choices. The free wifi uses the same wifi network as in the mall. No password needed, which concerns security issues, maybe. No microwave in room. And they charge $1.50 for one bottle of water in... More 

Helpful?
1 Thank Aliu66
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Allu66, We were happy to hear that you enjoyed your service and room. We hope to see you again soon. More 

Rossland, Canada
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed July 12, 2016 via mobile

The staff are wonderful and very accommodating. I love the soap in the bathroom and the rooms were quite clean. The down side is that the breakfast was very little-toast, cereal, yogurt,coffee. I didn't like the bottle of waters in the room on the counter that you could purchase (tacky). Also room 129 is right near the smoking area and... More 

Helpful?
Thank Sheila D
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Sheila D, Thank you for letting us know how your stay was. We were happy to hear that you found the staff wonderful and accommodating and the rooms met your expectations. We will be sure to pass on your concerns in regards to the waters, noise and smoking areas and see how we can improve in those areas. Thank... More 

Prince George, Canada
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 11, 2016

Every single pillow in our room was covered in stains - urine, blood spots and/bodily fluids. Several attempts to rectify the situation led no where. Packed up my things and contacted the booking company directly. Was being told there was no extra pillows and could give us another room, but no guarantee they would be clean either. It was 11:30... More 

Helpful?
Thank razzette
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

HI razzette, Thank you for taking the time to let us know how your stay was. We would appreciate it if you please contact our Rooms Divison Manager, Marilyn by e-mailing marilyn.fulay@flhwem.com to discuss your concerns? We look forward to hearing from you. More 

Gold Coast, Australia
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 9, 2016 via mobile

So we book here to rendezvous with another family member before heading together to Jasper. He books from the USA and gets his room for about $100 CAD. I book from Australia via Expedia and get a rate of $180 CAD. What an absolute ripoff. The room itself was Ok for $100 but not $180, by Canadian standards. Included a... More 

Helpful?
1 Thank Warren S S
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Warren S S, Thank you for your review. Could you please contact our Rooms Division Manager, Marilyn Fulay at marilyn.fulay@flhwem.com to discuss your concerns in more detail? We look forward to hearing from you. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service

Additional Information about West Edmonton Mall Inn

Address: West Edmonton Mall Hotel 17504 90 Ave NW, Edmonton, Alberta T5T 6L6, Canada
Location: Canada > Alberta > Edmonton
Price Range: $93 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — West Edmonton Mall Inn 2*
Number of rooms: 88
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Also Known As:
West Edmonton Mall Hotel Edmonton
West Edmonton Inn
West Mall Edmonton
West Mall Hotel Edmonton
West Edmonton Mall Inn Alberta
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