We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Edmonton Downtown

Save
Share
10010 104 St NW, Edmonton, Alberta T5J 0Z1 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
eDreams
Travelocity
Orbitz.com
HIExpress.com
Booking.com
FindHotel$118
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (56)
360
Panoramas (7)
Room & Suite (172)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Edmonton Downtown
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 102 hotels in Edmonton
Location
Cleanliness
Service
Value
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel.
Read more
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
404Reviews4Q+A61Room tips
Traveler rating
  • 108
  • 166
  • 69
  • 28
  • 33
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Tilc1712 wrote a review Apr 2020
4 contributions
Check in & everything was good... then it took a turn for the worst. The elevator, hallway & room was gross. I’ve previously stayed here and it was really nice! So I don’t know if they put me on a crappy floor & room waaay at the end of an empty hotel... because upon check in I asked for a room on a higher level for the views. After I had inspected the room after feeling like Something was wrong, I found MANY things that were just disgusting! When I asked for a refund they offered to put me on a higher floor, which I originally asked for, but I chose to just leave and go to another hotel. Do not recommend! Especially during this pandemic, I would expect it to be spotless clean!
Read more
Date of stay: April 2020Trip type: Traveled with family
Helpful
Share
Response from IHGService, Guest Relations Manager at Holiday Inn Express Edmonton Downtown
Responded May 8, 2020
Hello Tilc1712, Thanks for sharing feedback, it's great to hear from one of our guests. I am sorry to hear that your stay did not go as planned. I am sorry that you find our facility not meeting up to your expectations. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know that an e-mail was sent to further reach out to you. Despite the setbacks mentioned on your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Thanks, Ronald R. Case Manager IHGService
Read more
James wrote a review Apr 2020
Nanton, Canada1 contribution
Had a room booked for middle of March, then Covid 19 hit. Because of this no travel and isolation was recommended. I called immediately to cancel my room, and was told they would get back to me. One month later and they have still not responded to multiply emails or phone calls. Everyone is struggling right now and they want even try to make this right!!
Read more
Date of stay: March 2020
Value
Location
Service
Helpful
Share
Response from IHGService, Guest Relations Manager at Holiday Inn Express Edmonton Downtown
Responded Apr 27, 2020
Hello there Jamesh I'm very sorry to see your frustration. At this point, we have an overwhelming cancellation request volume, which is making things very hard for us to process, as we are working with the minimum staff. As per your booking if it was made through 3rd party sites and not directly with us, please contact the third party site as we are unable to access your reservation and make any changes. In this case, your reservation would also be subject to the Terms and Conditions of the 3rd party booking site, not ours. I will also be sending you a PM to request additional info about your reservation to further investigate. I'll do my best to help. In the meantime please try to stay healthy and safe. Alejandro G. Case Manager. IHGService.
Read more
Teresa R wrote a review Feb 2020
Wainwright, Canada149 contributions55 helpful votes
I stay at this hotel at least once a month and sometimes 6 or 7 times and month - depending on my work load in Edmonton. Everything is always clean and well cared for and customer service is exceptional. I know the hotel is undergoing renovations and some people get upset having to wait 3 minutes for an elevator but, short of a hotel closing down, I see no other way to do renos. On my last visit - February 12 and 13. There were people really upset because the wi-fi went down. It was a hardware problem and took the better part of a day to fix. The hotel bent over backwards for everyone, but one couple decided to be idiots and started a protest in the lobby. I watched it unfolding while checking in, and then from the restaurant while having coffee Kiran ( the GM) and Abhi ( the front desk manager) were amazingly calm and apologetic while being insulted continuously by the woman, and later herself and her husband. The husband actually came up to me and asked me to join them in protesting the loss of wi-fi. I suggested he use his hots pot. The the woman decided to start insulting the GM because she speaks accented English. Whoa, I don't have the patients of either of those two IHG employees!
Read more
Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: All the rooms I have ever been in are great, but the jacuzzi rooms are amazing!
See more room tips
Helpful
Share
Response from hiexedmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown
Responded Mar 4, 2020
Dear Ms. Teresa We really do appreciate your support to the Team. You are the real CHAMPION. Thank you so much for you warm gesture!! Sincerely, Abhishek Deep Guest Services Manager fom@hiexedmonton.com
Read more
Kris K wrote a review Feb 2020
3 contributions
GM won’t return calls , gives attitude to customers , and has let the hotel go downhill fast ! Hotub was dirty , several things including elevator (one car ) wasn’t working ! Internet wasn’t working !
Read more
Date of stay: February 2020Trip type: Traveled on business
Helpful
Share
Response from hiexedmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown
Responded Feb 13, 2020
Dear Guest, As per our records, no calls were made to GM. In regards to your complaint, all In house guests were informed that Hotel is dealing with hardware problem so internet will not be working. However, when you kept on complaining about WiFi to hotel staff and started spreading bad words about hotel to other hotel guests , We came to you so that we can have normal conversation .While maintaining utmost professionalism, we tried to acknowledge your concerns by apologizing and offering service recoveries but you were very disrespectful to whole team. As service recovery, we have waived off $200 for room, taxes and parking during your stay. We also arranged WIFI for meeting room which cost us $150.00. However, as hotel staff we are again very sorry that your stay was not up to your expectations. Thank you for the feedback.
Read more
tlynnd2018 wrote a review Feb 2020
Edmonton, Canada78 contributions37 helpful votes
Beds were comfy! Pillows not so much. Rooms clean. Pool and hot tub have great hours and we’re nice. Workout space a little ummmm.... different. Breakfast was excellent. Good variety for sure - could add boiled eggs though. Parking was easy. Beggars in lobby a bit of nuisance. Friendly staff very accommodating.
Read more
Date of stay: February 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
Share
Response from hiexedmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown
Responded Mar 4, 2020
Dear Guest, Thank you for choosing Holiday Inn Express Edmonton downtown for your stay. We really appreciate your feedback and Our Team will make sure to work on our deficiencies to make your next stay, The best STAY. :) See you next time!! Regards, Abhishek Deep Guest Services Manager fom@hiexedmonton.com
Read more
Previous
PRICE RANGE
$82 - $137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express edmonton downtown hotel edmonton, edmonton holiday inn
LOCATION
CanadaAlbertaEdmontonDowntown
NUMBER OF ROOMS
140
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Holiday Inn Express Edmonton Downtown
Which popular attractions are close to Holiday Inn Express Edmonton Downtown?
Nearby attractions include GTFO Escape Entertainment (0.08 miles), Evoolution (0.2 miles), and Logic Lock (0.2 miles).
What are some of the property amenities at Holiday Inn Express Edmonton Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express Edmonton Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Edmonton Downtown?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Express Edmonton Downtown?
Conveniently located restaurants include Tzin Wine & Tapas, The Marc, and Corso32.
Are there opportunities to exercise at Holiday Inn Express Edmonton Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Holiday Inn Express Edmonton Downtown located near the city center?
Yes, it is 0.2 miles away from the center of Edmonton.
Are any cleaning services offered at Holiday Inn Express Edmonton Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Edmonton Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Edmonton Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Express Edmonton Downtown?
Many travelers enjoy visiting Fort Edmonton Park (3.8 miles), Rutherford House Provincial Historic Site (1.1 miles), and John Walter Museum (0.8 miles).