We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Edmonton Downtown

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Express Edmonton Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

284 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 275: English reviews
Akron, Ohio
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel ready for a swim, a cocktail in our room, and a place to have a nice dinner in the area when we were met with the news that the rooms of the type we had reserved (King exec) were all on the upper levels and those floor were without hot water and were going to... More 

Helpful?
Thank Etoile_of_NE_Ohio
Stellenbosch, South Africa
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Things sometimes go wrong with your hotel stay, and it's OK, unless the hotel's customer service is useless...which happened to us. So perhaps wait until this hotel has finished it's renos and training before staying here. When checking in we were a little irritated that the lady at the front desk seemed a little confused and inexperienced, but we laughed... More 

Helpful?
Thank happyann3
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear happyann3, Thank you for taking the time to share your feedback in regards to your most recent stay with us. I can empathize with your situation and I would like to apologize on behalf of my colleagues for not handling the issues you came across in a prompt and professional manner. I have shared your feedback with my Management... More 

Vancouver, Canada
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 14, 2016

I stay at this property often for business, as it is well-located and comfortable. The staff are always friendly and the facility itself is getting better through recent renovations. It is really the staff that make this place worthwhile. Just one example - on my last stay i accidentally dropped one of my favourite earrings in the bathroom sink, and... More 

Helpful?
Thank T D
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear how our staff went above and beyond! It's something our staff takes great pride in when it comes to customer service! We will make sure the individual receives recognition for going above and beyond! We look forward to your next visit! Sincerely, Grant Rice Front Office... More 

Calgary, Canada
1 review
2 of 5 stars Reviewed July 13, 2016

This was going to be a good review until I checked my VISA and saw a charge for $43.73. I called and spoke to a supervisor who told me that the charge is not a charge. Didn't appreciate a supervisor arguing with me. If VISA says I owe them money then it's a charge! She said it was as damage... More 

Helpful?
Thank mrwillis2016
FOM-HIEX-Edmonton, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear mrwillis2016, Thank you for taking the time to share your feedback on TripAdvisor. Please be informed that it is a common Hotels procedure to secure method of payment for the room charge and damage deposit upon check-in. Upon check-out the damage deposit gets released and the only charge showing on your card would be the room and taxes. We... More 

Calgary, Canada
Level Contributor
329 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed July 10, 2016

I had to use up some IHG points that were about to expire so I booked a night at HI Express when I came back to see family. Ample (paid) parking is available out on a lot that is secured for guests. Since I redeemed points, it was included as part of the redemption program. We arrived late and was... More 

Helpful?
Thank JY_Globetrotter
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club Member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in! We hope you will visit us again. Sincerely, Grant Rice Front Office Manager More 

Dallas, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2016

I had the best customer service experience at this property in all my years of travel, both international and in the U.S. Frances greeted us warmly upon arrival via Uber even in our tousled state. Check in was a breeze and then Frances enlisted Estere Westmaas, the supervisor, to assist me with our friend's reservation prior to their arrival. I... More 

Helpful?
Thank pdinc
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review! It is great to hear that even though you had a bumpy start to your stay, the team was able to handle it quickly and effectively to correct the issues. Canada Day Fire Works are always a sight to enjoy in Edmonton! I am happy to hear opening up the Penthouse was a... More 

Saskatoon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 3, 2016

We enjoyed our stay at this hotel. The free breakfast was great. The staff were very friendly and helpful and even opened up their penthouse event space for a few of us to go up and watch the fireworks with our kids. This worked out perfectly because of how young our sons are (4 and 6) as with an 11pm... More 

Helpful?
Thank Troy W
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review! It is great to hear that even though you had some issues the team was able to handle them quickly and effectively to correct them. Canada Fire Works are always a sight to enjoy in Edmonton! I am happy to hear opening up the Penthouse was a great success! Look forward to your... More 

Vancouver, Canada
Level Contributor
148 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed June 24, 2016

Great location - just off Jasper Avenue. Large,well appointed rooms ( fridge,microwave,desk etc). On site parking. Lots of bars/restaurants in the vicinity. Good TV package. Very good front desk staf. This hotel is a very good place to stay in Edmonton.

Helpful?
Thank peter_sue20
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you for taking the time to review our property! I am happy to read you enjoy the close amenities due to our location like many other guests! We look forward to having you back soon! Sincerely, Grant Rice Front Office Manager More 

Calgary
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 17, 2016

I have stayed at this hotel over 20 years of business trips to Edmonton. Sad to say, this stay was not close to previous experiences. When your curtain pull is in pieces on the floor the day I checked in, and is still in pieces in the same place after a four night stay, you know there are problems with... More 

Helpful?
Thank billmI5711KQ
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Saskatchewan, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 14, 2016

Nice clean rooms, good service. The breakfast here is great. Theirs something for everyone. We went in for a family weekend. The kids loved the pool. Heads up the parking is tight if you have a large vehicle and you pay extra for it.

Helpful?
Thank Jesselynnl
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your great review! We are happy to hear you feel the same way we do as there is always something to do for everyone! We look forward to welcoming you back on your next family weekend getaway! Sincerely, Grant Rice Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (29)
Viewed
View from Room (2)
Viewed
Room/Suite (2)
Viewed
Dining (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
Dining (4)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (5)
Viewed
Business Center/Function Rooms (7)
Viewed
Pool/Beach Area (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Edmonton hotels
Downtown
Coast Edmonton Plaza Hotel
Coast Edmonton Plaza Hotel
#16 of 93 in Edmonton
4.0 of 5 stars 720 reviews
Comfort Inn & Suites
#48 of 93 in Edmonton
3.5 of 5 stars 240 reviews
Show Prices
Show Prices
Show Prices
Matrix Hotel
#10 of 93 in Edmonton
4.5 of 5 stars 1,893 reviews
The Westin Edmonton
#25 of 93 in Edmonton
3.5 of 5 stars 965 reviews
Days Inn Edmonton Downtown
#56 of 93 in Edmonton
3.5 of 5 stars 246 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel. ... more   less 

Additional Information about Holiday Inn Express Edmonton Downtown

Address: 10010 104 St NW, Edmonton, Alberta T5J 0Z1, Canada
Location: Canada > Alberta > Edmonton > Downtown
Price Range: $108 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Edmonton Downtown 2.5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Hotwire, Priceline, Hotels.com, Expedia, Travelocity and Booking.com so you can book your Holiday Inn Express Edmonton Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Edmonton Holiday Inn
Holiday Inn Express Edmonton Downtown Alberta
Hotel Style:
#20 Business Hotel in Edmonton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay