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The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
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589 Reviews from our TripAdvisor Community

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Showing 579: English reviews
fort mcmurrya
Reviewed March 27, 2015

So once again me and the family decided we will give the sutton another chance being that it's so close to the lrt it makes it convent to get to concerts and hockey games...well we show up and we are told that the water will be shut off from 10 am to 4 pm both days we would be here...

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Helpful?
1Thank shiscock
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. The Sutton Place Hotel Edmonton has been in various stages of renovation since 2012. We are pleased to say that the majority of the feedback from our guests has been extremely positive. Since 2012 we have built a new restaurant and lounge, completely renovated our lobby and added a corporate breakfast room and upgraded our...

Ontario
Reviewed March 25, 2015

I recently stayed at this hotel for the second time in five or six years. The service, public spaces, and hotel amenities were as high-end as I remembered. My room was quiet and clean. The World Gym in the mall that you can access via the second floor walkway was nice. I noticed that the fixtures in the bathroom (especially...

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Helpful?
Thank Stan_Cooper
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your feedback. The issues you experienced are being addressed by the Sutton Place Hotel Edmonton We are pleased to inform you that all of our guestrooms are in the process of receiving major upgrades which include new bathrooms. We appreciate your feedback regarding the downtown area. Security to both our guests and our staff is a top...

Prince George
Reviewed March 25, 2015

Wow, I expected a lot more, the front desk staff was really good, had they not been I would not have given it a 3. The bed was comfortable. Renovations, yes, starting at 7am. The parking is ridiculous, I wish I would have been able to see the reviews when I booked but I could not access at the time...

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Helpful?
Thank mybuck
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. We apologize for the inconveniences you experienced. We are pleased to inform you that since your review we have completed major mechanical upgrades to all 3 guest elevators greatly improving the service to our guests. Unfortunately, the Sutton Place Edmonton does not own or operate any parking...

Medicine Hat, Canada
Reviewed March 22, 2015

Sutton's renovating to former glories. Room too warm, open window made it bearable, tv didn't work properly, elevators slow. Not comparable to downtown properties. Like its location, close to shops and will return.

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Helpful?
Thank Greg M
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to write a review of the Sutton Place Hotel. We are pleased to inform you that we are in the process of upgrading our hotel and have just completed major mechanical upgrades to all 3 of our guest elevators. Our guest rooms renovation project has now begun consisting of new bathrooms, carpets, wall coverings,...

Reviewed March 21, 2015

My girlfriend & I stayed here for one night instead of which we originally planned.Upon checking into the hotel my girlfriend was informed that parking would not be included & we would be charged an additional $39.When my girlfriend call she was assured that parking would be included,the young man working the front desk(with the oversized tanned coloured suit &...

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Helpful?
1Thank BH1717
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your feedback. The Sutton Place Hotel Edmonton prides itself with having some of the most professional and accommodating staff in the city. Feedback such as yours helps us to identify the weak links in our organization and improve our level of service. We regret that your stay was over 6 months ago making it difficult for us...

Calgary, Canada
Reviewed March 17, 2015

This Sutton Place has fallen into terrible disrepair. It is located next door to the YMCA and AADAC and there were a number of people hanging out outside of the hotel under the influence. As a female traveling alone, I felt unsafe

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Helpful?
Thank Sarah H
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to submit your comments regarding your stay at the Sutton Place Hotel Edmonton. The City of Edmonton like many large cities have issues with less fortunate people walking the streets. The security of our guests is a top priority at the Sutton Place Hotel Edmonton. We would like to inform you that we do...

Alberta, Canada
Reviewed March 14, 2015

I have been staying at the Sutton Place for years. Probably have been here more than a dozen times. I finally decided to write a review. The Sutton place is clearly over the hill. It used to be a good value at a nice location in town but not anymore. Basically everything is run down and the hotel is due...

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Helpful?
1Thank Hanneke S
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

We thank you for taking the time to leave your comments. The Sutton Place Hotel Edmonton is in the process of making major upgrades to our hotel. The pool area received a major refresh in 2014 and have additional plans to close in the gym area with and add air conditioning to the facility. We have now completed major mechanical...

Reviewed March 11, 2015

My 4 year old daughter and I checked in at 11pm, by the time we got into our room it was roughly midnight. I asked at check in to be placed in a quiet room, we needed some rest. We were placed on the 4th Floor. It just so happened that renovations were taking place on the 5th floor, perhaps...

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Helpful?
1Thank Orleane T
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your comments. Your feedback is truly appreciated as it does help us to identify opportunities to improve our level of service. We have reviewed your comments with our front office management for further follow-up with their team. We truly appreciate your patronage and I would welcome any opportunity to speak with you...

Reviewed March 1, 2015 via mobile

Just checked in here, on the third floor so no view to report on. This floor is in great shape, looks like it was recently updated. One light was missing both bulbs, house keeping was up in 5 Min's to fix that. I'll load some photos (March 1 2015) as you will see everything is in great shape. I would...

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Helpful?
Thank Ben E
Langley
Reviewed February 26, 2015

Clearly this hotel is need of a management overhaul. Searing hot changing to ice cold water in the shower... Toilet wouldn't stop running... One of the elevators didn't work for the whole week and hotel was packed so long waits... TERRIBLE wifi connection... Over two hour wait for room service... No one picked up the breakfast order door tag so...

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Helpful?
2Thank Rdk1973
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. It is with valuable feedback such as yours that helps us to identify weak links in our organization and improve our products and services. All comments are reviewed with our management team daily for follow up with their teams. As part of our commitment to improving our products and services at the Sutton Place Hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Price Range: $107 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travelers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travelers.
6 questions
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Atrocious Service and Staff Attitude”
Walks31, 3 days ago | Read review
“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 1 week ago | Read review
“Don't stay here”
Martha2982, 2 weeks ago | Read review
“Your guess as good as mine?”
JimMessner, 2 weeks ago | Read review
“Back nice view.”
maui4082015, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question