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The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
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548 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Edmonton, Canada
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW

Nice old place, staff were wonderful, Chops restaurant and bar were suitable. Property is pretty dated, several broken fixtures in the bathroom, towel racks broken etc. Parking is a nightmare so pull up front and use the valet parking if you can get into the three spots available out front to go in and register. Perfect for attending Rogers Place... More 

Helpful?
Thank CanJam67
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW via mobile

This hotel needs some love. Was not impressed with the overall atmosphere and amenities for a downtown hotel. Time for an update and amenity boost. For example, Shower was hard to use and control temperature and pressure. Sink pressure is also hard to regulate and made a mess. Business centre is terrible. The only real perk is its connection to... More 

Helpful?
Thank Jessica G
Calgary, Canada
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 week ago via mobile

I went on a business trip for one night in Edmonton and chose The Sutton Place Hotel for the location. The person at reception was friendly enough. The building itself is older. The hallway to the room smelled like cigarette smoke but the room did not. The beds were comfortable and the shower / bathroom was clean. I would have... More 

Helpful?
Thank Princessa77
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback in regards to your recent stay. I'm very glad to hear that you enjoyed the convenient location of the hotel, our housekeeping services and our comfortable beds. Please accept my sincere apologies if any of our staff spoke to you or addressed you in an inappropriate way. I... More 

Vancouver, BC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

This place is nasty. There were dirty socks on the floor, mysterious white stains on the bedding and black mold in the air conditioning vent. I've stayed at the Sutton Place in Vancouver and it was beautiful, but don't let the name fool you, this place is a dump.

Helpful?
Thank travel_bug214
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to voice your concerns. I'm sincerely sad to hear that the cleanliness of your room was not up to our regular high standards. I would very much appreciate it if you give me an opportunity to connect with you in an effort to obtain some more details and information regarding your stay,... More 

Travelers are raving about these Edmonton hotels

Pemberton, Canada
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

Was very expensive for a single person, although I was travelling on business. The room was very spacious which was nice, and everything was clean. The location was not ideal, as walking to a restaurant or grocery store from the hotel was very far, or required travel in less safe areas. During a walk to find a grocery store my... More 

Helpful?
Thank bluebirdskies
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our entire team at the Sutton Place Hotel Edmonton I would like to thank you for your feedback. We are all very excited that you enjoyed your stay, our Housekeeping Services and our newly renovated and spacious rooms. I'm sure you will be happy to know that the Management of the hotel in cooperation with... More 

LLoydminster, Saskatchewan Canada
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

My cousin and I stayed here and got an upgraded room that was no more than a typical standard room at any other hotel. We later learnt that we had no hot water so we called the front desk told us to come down and get new keys as they allowed us to switch rooms, it was after midnight so... More 

Helpful?
1 Thank cindy2810
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for your time to voice your concerns in regards to your recent stay at the Sutton Place Hotel Edmonton. Please accept my apologies for falling short of your expectations. I would appreciate an opportunity to connect with you, listen to your concerns in an effort to address them and hopefully alleviate your disappointment. You can reach... More 

Ottawa, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Stayed two nights at the Sutton Place this weekend. Since we had stayed there last time the rooms had been redone, but somehow didn't quite feel like it. It was a very busy weekend for the hotel and unfortunately one of the elevators was out of service. This made for significant delays. Staff, as always, were very friendly. Really enjoyed... More 

Helpful?
Thank YaneesYOW
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our entire team here at the Sutton Place Hotel Edmonton, I would like to thank you for providing your feedback. We are all very glad to hear that you enjoyed your stay at the hotel, our restaurant facilities as well as our location and newly renovated rooms. You will be happy to hear that in... More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

I stayed for two nights and was generally impressed with quality of rooms and hotel staff. There was some noise from street level (sirens etc...) but nothing dramatic or concerning. There is a City Centre Mall and large cinema nearby. The in-house wifi was good and didn't require upgrading to the premium (which was $9.95 extra). Free in-room coffee service.

Helpful?
Thank Jeff P
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our entire team of the Sutton Place Hotel Edmonton, I would like to thank you for your feedback. It is such a rewarding feeing for all of us to see that our efforts to make you feel welcome and well treated are so genuinely recognized. I'm very glad to hear that you enjoyed the location... More 

Vancouver, Canada
Level Contributor
147 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 weeks ago via mobile

But everything else was nice. Elegant, comfortable, clean, quiet, spacious room. Even had a bit of a view. Nice little sofa by the window to lounge and gaze at the beauty that is Edmonton. The elevators were a real downer, with 1/3 elevators under repair and the other two unable to keep up with demand. A lot of waiting by... More 

Helpful?
Thank Frankie_Hummus
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback and review for the Sutton Place Hotel Edmonton. Our entire team as well as myself are all very glad to hear that you enjoyed your stay at the hotel, our spacious newly renovated rooms and our restaurant facilities. You will be probably very happy to hear that by... More 

Regina
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

We have been staying at this hotel regularly for the past year. We love the central location, the hotel is attached to the mall. Every morning we walk over to get our Tim's coffee with out having to walk out side. This location has a Chopped restaurant attached as well. Nice option but I'm not a fan of this restaraunt... More 

Helpful?
Thank TnJWalker
TheodoreStoubos, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Guest, On behalf of our team of the Sutton Place Hotel Edmonton, I would like to thank you for taking the time to share with us your experience during your recent stay at the hotel. We are all very excited to hear that you enjoyed the location of the hotel and its proximity to so many points of interest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Price Range: $120 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travelers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travelers.
4 questions
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Come early because there is very little room to park and check in.”
 of 5 bubbles CanJam67, 4 days ago | Read review
“Close to Rogers Place, Edmonton City Center Mall, and different restaurants.”
 of 5 bubbles 160JoseR, Oct 19, 2016 | Read review
“High rooms suffer from permanent generator noise”
 of 5 bubbles 104eileenc, Oct 18, 2016 | Read review
“low floor facing rear is good”
 of 5 bubbles williamdU8310RT, Sep 18, 2016 | Read review
“Good location.”
 of 5 bubbles JULIOM697, Aug 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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