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BEST WESTERN PLUS City Centre Inn

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#19 of 93 Hotels in Edmonton
Certificate of Excellence
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BEST WESTERN PLUS City Centre Inn
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379 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Boston
Level Contributor
11 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Nice enough place for a few days.............wifi was AWFUL!!! Housekeeping got a bit shoddy towrds the end of our stay and for God's sake please put microwaves in your kitchenette............that was really missing. Most rooms these days have a microwave along with a fridge.

Helpful?
Thank Bam412
grande prairie, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

nicely done rooms. separate bedrooms work very well for my hotel experience. Resturant bar is a nice touch for a late snack and a little relaxation. Hotel staff are very helpful. The property is well kept

Review collected in partnership with Best Western

Helpful?
Thank Terry S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. The staff and management work very hard to keep the property well kept. It's a never ending process and I'm glad that you noticed the work everyone has put in. I hope to see you again soon! More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for a couple of nights in early September, it was booked last minute from a family member to be close to the Royal Alexandra hospital. We had a basic queen room, was alright for just sleeping but not much room other than that. Our room had two large towels in it and a few smaller bath towels-... More 

Helpful?
Thank adriennebailey
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am sorry to hear that housekeeping did not make up your room during your stay! Usually our housekeeping team is quite punctual. The pool is always a great place for the kids (and adults!) to have some fun. We've got a variety of different life jacket sizes so everyone can enjoy themselves. More 

Peace River
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Overall good hotel. Will ask for 1st floor room if I book a room again. I am 61 years old and would have liked an elevator to bring my bags up to 2nd floor. Went into Tim Hortons which is attached to hotel. Too many men sitting around booths. Seems like a hangout. Did not feel comfortable as a lone... More 

Review collected in partnership with Best Western

Helpful?
Thank 744gaylc
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. We do have an elevator up to our 2nd floor rooms. It is located in the South wing. I am sorry you did not feel comfortable in the Tim's. You are always welcome to come to the lobby and make use of our very comfortable couches! More 

Raymond
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our third stay in as many years at this hotel. Every year we see the improvements that they are doing and it is considerable! The fact that they are right across from the Kingsway Mall and NAIT is definitely a plus for them. We love the decorating and cleanliness and everyone was most helpful and attentive to our... More 

Review collected in partnership with Best Western

Helpful?
Thank Roberta M
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Having regular customers like yourself is an absolute blessing in this industry. I am ecstatic that you've noticed all the improvements we've been putting in the last few years. Next year you will see even more! More 

Cold Lake, Canada
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 20, 2016 via mobile

Brought a family of five from Cold Lake to here (Lord, give me strength). We found this hotel close to the West Edmonton Mall (9km of fairly straight, easy driving). We got a family room for two nights at $320. It has a great pool, separate rooms in the family rooms. Can lock out the teens. No cots available but... More 

Helpful?
Thank Dan H
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. It sounds like you had quite the whirlwind trip! Earning your recommendation is the best compliment we can get. We hope to see you on your next trip to Edmonton! More 

grande prairie, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 9, 2016

we had a few specific needs and the front desk was very helpful at check in. 2 beds with one in a sepraate room was great.Good value, attractive decor and very comfortable. We would recommend this facility to anyone that is value conscience.

Review collected in partnership with Best Western

Helpful?
Thank Terry S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your review. I am glad to hear that the front desk responded to your needs. We are always happy to help! The divided rooms with 2 queen beds are our most popular and almost always sell out early. We look forward to your next stay! More 

Edmonton, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 8, 2016

Attended a wedding nearby. The room was spacious, newly renovated, nice décor and very clean. The fridge and internet worked well. Large parking area. The bed was very comfortable and no noise at all provided for a great sleep! The express breakfast at $8 was large, well presented and very tasty. Good value!

Review collected in partnership with Best Western

Helpful?
1 Thank marty70_11
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Your praise is very appreciated! I hope that the wedding was a great time. We will see you on your next trip to Edmonton! More 

Sexsmith
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 25, 2016

The hotel and its staff are excellent. I would recommend this hotel all day long. I will book here again. On the flip side the attached restaurant was terrible. Poor service, terrible food and no real value. The staff at the hotel were almost over accommodating. They kept the pool open late for us, they also gave us a very... More 

Review collected in partnership with Best Western

Helpful?
Thank D. Jay F
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am glad to hear that your experience at the hotel was so enjoyable. I am a little worried about your experience at the restaurant. The next time you come back I would ask that you give us another chance to blow you away in the Runway 29 Lounge like we did at the hotel. More 

Lethbridge, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 23, 2016

Even though the Staff at the hotel were very Friendly and Helpful except the one who checked me in, the restaurant on the third day of my stay, (Saturday) were argumentative. This spoiled the experience for me.

Review collected in partnership with Best Western

Helpful?
2 Thank Will S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am very sorry that one of our team members spoiled your experience here. I have passed along your comments to the Manager in the Runway 29 Lounge so he can address it with the staff. I would like to invite you back to prove that we can give you a superior customer service experience.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Best Western Plus City Centre Inn is family owned and operated two story Hotel/Motel. This Hotel has completed numerous upgrades and is enjoyed by both families and business people alike. Our Hotel is located just five minutes from the downtown core, across the street from Kingsway Mall, within a few city blocks of NAIT, RCMP K-division, AMA travel, the Royal Alex and Glenrose Hospitals and the Alberta Aviation museum. Come take a splash in our pool, Hot tub and 30 foot waterslide. ... more   less 

Additional Information about BEST WESTERN PLUS City Centre Inn

Address: 11310 109 St NW, Edmonton, Alberta T5G 2T7, Canada
Location: Canada > Alberta > Edmonton
Price Range: $97 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS City Centre Inn 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western Plus City Centre Hotel Edmonton
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS City Centre Inn Edmonton, Alberta
Hotel Style:
#15 Family Hotel in Edmonton
#24 Business Hotel in Edmonton
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