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BEST WESTERN PLUS City Centre Inn

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#19 of 93 Hotels in Edmonton
Certificate of Excellence
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BEST WESTERN PLUS City Centre Inn
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374 Reviews from our TripAdvisor Community

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Showing 373: English reviews
Cold Lake, Canada
Level Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Brought a family of five from Cold Lake to here (Lord, give me strength). We found this hotel close to the West Edmonton Mall (9km of fairly straight, easy driving). We got a family room for two nights at $320. It has a great pool, separate rooms in the family rooms. Can lock out the teens. No cots available but... More 

Helpful?
Thank Dan H
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. It sounds like you had quite the whirlwind trip! Earning your recommendation is the best compliment we can get. We hope to see you on your next trip to Edmonton! More 

grande prairie, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

we had a few specific needs and the front desk was very helpful at check in. 2 beds with one in a sepraate room was great.Good value, attractive decor and very comfortable. We would recommend this facility to anyone that is value conscience.

Review collected in partnership with Best Western

Helpful?
Thank Terry S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your review. I am glad to hear that the front desk responded to your needs. We are always happy to help! The divided rooms with 2 queen beds are our most popular and almost always sell out early. We look forward to your next stay! More 

Edmonton, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Attended a wedding nearby. The room was spacious, newly renovated, nice décor and very clean. The fridge and internet worked well. Large parking area. The bed was very comfortable and no noise at all provided for a great sleep! The express breakfast at $8 was large, well presented and very tasty. Good value!

Review collected in partnership with Best Western

Helpful?
1 Thank marty70_11
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Your praise is very appreciated! I hope that the wedding was a great time. We will see you on your next trip to Edmonton! More 

Sexsmith
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel and its staff are excellent. I would recommend this hotel all day long. I will book here again. On the flip side the attached restaurant was terrible. Poor service, terrible food and no real value. The staff at the hotel were almost over accommodating. They kept the pool open late for us, they also gave us a very... More 

Review collected in partnership with Best Western

Helpful?
Thank D. Jay F
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am glad to hear that your experience at the hotel was so enjoyable. I am a little worried about your experience at the restaurant. The next time you come back I would ask that you give us another chance to blow you away in the Runway 29 Lounge like we did at the hotel. More 

Lethbridge, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Even though the Staff at the hotel were very Friendly and Helpful except the one who checked me in, the restaurant on the third day of my stay, (Saturday) were argumentative. This spoiled the experience for me.

Review collected in partnership with Best Western

Helpful?
1 Thank Will S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am very sorry that one of our team members spoiled your experience here. I have passed along your comments to the Manager in the Runway 29 Lounge so he can address it with the staff. I would like to invite you back to prove that we can give you a superior customer service experience.... More 

Calgary, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2016

This hotel is a large older motel style complex. The rooms have low 9 foot ceilings but that's where the "old" stops. Extensive renovations and an eye for detail with amenities make this a hotel I would recommend. Perhaps the best part is the reasonable cost.

Review collected in partnership with Best Western

Helpful?
Thank Sundogs40
MichaelSManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your review. We appreciate you noticing the work that we have done to keep out hotel current. We strive to create an appealing atmosphere and for all of our guests to feel comfortable in our rooms. More 

1 review
3 of 5 stars Reviewed July 19, 2016

It was an okay experience. The hotel staff was courteous and the room was clean. It was very convenient to the hospital which was the purpose of my visit. I had a good nights sleep. Parking was the only issue but that was more due to the size of my vehicle.

Review collected in partnership with Best Western

Helpful?
Thank colleena656
MichaelSManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your review. I appreciate you noticing that the room is clean. Our head housekeeper is excellent and she and her staff do a great job of cleaning the room with environmentally ozone which minimizes the need for harsh chemicals. I hope that you got the parking situation sorted out. We do have enough stalls for all of... More 

Calgary, Canada
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 15, 2016 via mobile

Good clean best western located north of city centre and near NAIT. 24 hr tim hortons attached and good upstairs bar . Nice size water slide for kids. Rooms average size but clean and neat. All staff we talked to were polite and helpful. Parking is busy and tight some nights.

Helpful?
Thank sirrahm1039
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. The staff here are one of our biggest assets. From the housekeepers in the rooms to the servers in the lounge there is a fantastic culture for catering to our guests needs. More 

Lloydminster, Canada
1 review
4 of 5 stars Reviewed July 6, 2016

We had a nice clean room. Great shower with great water pressure. Beds were comfortable with nice bedding and great pillows. Very good location for proximity to Kingsway Mall, and the Edmonton downtown core. We did not use any of the facilities such as the swimming pool or restaurant on this trip due to a very busy schedule with planned... More 

Review collected in partnership with Best Western

Helpful?
Thank Kim R
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. It sounds like we had a good location for you. Now, you just need to come back when you have a looser schedule so you can enjoy everything we have at our hotel. More 

Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 5, 2016

The softest water you have ever had in a shower. Good room but difficult to find if you are not familiar with Edmonton. The only real compliant was the pillows on the the bed. Very hard and tough to get a good nights sleep but otherwise, a very pleasant, friendly place and right next to a Tim Horton for Breakfast.

Helpful?
Thank Stu K
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. It sounds like your stay was excellent aside from the pillows. Pillows are a tricky amenity as every single person is a little different in regards to what they like. Hopefully the next time you're in town we can find something for you! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Best Western Plus City Centre Inn is family owned and operated two story Hotel/Motel. This Hotel has completed numerous upgrades and is enjoyed by both families and business people alike. Our Hotel is located just five minutes from the downtown core, across the street from Kingsway Mall, within a few city blocks of NAIT, RCMP K-division, AMA travel, the Royal Alex and Glenrose Hospitals and the Alberta Aviation museum. Come take a splash in our pool, Hot tub and 30 foot waterslide. ... more   less 

Additional Information about BEST WESTERN PLUS City Centre Inn

Address: 11310 109 St NW, Edmonton, Alberta T5G 2T7, Canada
Location: Canada > Alberta > Edmonton
Price Range: $96 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS City Centre Inn 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western Plus City Centre Hotel Edmonton
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS City Centre Inn Edmonton, Alberta
Hotel Style:
#15 Family Hotel in Edmonton
#24 Business Hotel in Edmonton
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