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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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200 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Manitoba, Canada
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here with our 3 kids for a few days while checking out the mall. Was happy with the distance to the west Edmonton mall. A quick drive. We got a kids suite and found the layout really odd. Seemed they tried to cram everything they could into a little room. There was no couch and the doors to... More 

Helpful?
Thank Momma080914
Seattle, Washington
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We came for a cousins wedding and found the hotel to be exactly as advertised. Room. (We had a suite ) were spacious clean and the beds were incredibly comfortable. I liked the separate space for the sink microwave, fridge and 2nd TV. Breakfast was awesome with sausages scrabbled eggs waffles fruit cereal yogurt etc.... Fitness center is small with... More 

Helpful?
Thank Dean B
Calgary
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 2, 2016

Have stayed at this hotel countless times over 10 years and have watched the quality of the service deteriorate. Apparently Holiday Inn thinks so as well as this hotel is about to become a Ramada. Service personnel - front desk staff, custodial, breakfast bar, and room cleaners are good hard working people. Un fortunately the management doesn't support there interest... More 

Helpful?
1 Thank billmI5711KQ
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

billml5711KQ, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kaitlyn W. Guest Services Manager More 

Nisku, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2016

Stayed here numerous times over the last few years for pleasure with no issues. This time it was due to being evacuated from our home due to a wildfire, At check in I asked if they had any lower rates for longer term stays due to the circumstances and was given a swift response of no. when I gave my... More 

Helpful?
3 Thank jayrock20
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Jayrock20, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,... More 

Saskatoon, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 23, 2016 via mobile

We stayed for one night during the Beyoncé Concert. The front desk was so helpful providing us with Park and Ride information for the concert and a cab company listing. If it wasn't for them I'm not sure we would have made it to and from the concert so easily. The room was clean and breakfast was great!

Helpful?
Thank CandaceHtravels
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

CanndaceHtravels, Thank you for your review in regards to your most recent stay with us. I am very pleased to heart our staff were able to help plan your trip to and from the concert. I will be sure to share your comments with them so that they will know that they are doing a fantastic job. We hope you... More 

Lethbridge, Canada
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

The hotel was very busy because of some group of students that came by bus. The hotel is fairly clean. The staff is friendly and helpful. We stayed on the 3rd floor in an executive suite. The elevator in the hotel really really needs to be updated. One time while waiting to use it, two of us used the stairs... More 

Helpful?
1 Thank couleee
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Couleee, Thank you for your review; I would like to apologize for the inconvenience you faced during your stay with us as that is not up to our usual standards. We appreciate your comments for praising our staffs service; we invest a lot of time in effort to train our team to ensure the highest level of personalized service.... More 

Brampton, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 8, 2016

Enjoyed the close location to West Edmonton Mall, the breakfast was free but we did not indulge. Internet was very quick, awesome late night streaming. The front desk staff were polite, and helpful when we couldn't get into our rooms. It was cold though, even with the heat on. Maybe it was just our room. The pool was clean and... More 

Helpful?
Thank sunnydays7221
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Sunnydays7221, Thank you for review of our hotel, we truly value your feedback. In regards to the room temperature, I would like to thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true... More 

Lethbridge, Canada
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 7, 2016

We stayed here during Easter break. It is close to the mall and has restaurants nearby. The free breakfast was good but found that there wasn't enough for those who were late in getting up...like my son. He was there before closing time but not much left for him to eat. The pool area was closed but they had made... More 

Helpful?
Thank KelsterG
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager More 

Airdrie, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 6, 2016

A short drive to West Ed Mall, the only reason we went there, free internet, and free breakfast. Pool was alright, entertained the kids anyways. Rooms were great, had no issues with them at all. I would stay here again.

Helpful?
Thank Darryn M
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Darryn M, Thank you for your review in regards to your most recent stay at the Holiday Inn express & Suites - West Edmonton at the Mall. I am please to hear that you enjoyed the location of our hotel, as well as the amenities we have to offer. We hope you choose to stay with us again the next... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 6, 2016 via mobile

We stayed here with our school group. We had very accommodating staff. Pool was nice to have to keep students happy. The hot tub was needing cleaned, but the students didn't care. Rooms were comfortable & clean. Parking was good. Free wifi. Breakfast was alright. Would use again.

Helpful?
Thank Kjcmm
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Kjcmm, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We appreciate your comments and will share these with our team so that we can continue to improve our services, we truly value your feedback and welcome the opportunity to serve you again. Sincerely, Kaitlyn W. Guest Services Manager More 

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Near Holiday Inn Express Hotel & Suites Edmonton at the Mall

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to our Alberta Hotel near West Edmonton Mall Enjoy a comfortable stay at the Holiday Inn Express Hotel Edmonton - At the Mall, located just 10 minutes from downtown. Unlike other Edmonton hotels, we provide convenient access to major area attractions, excellent Alberta restaurants and important local businesses. While lodging with us, you will find plenty to do near our Alberta hotel. Just a minute away, West Edmonton Mall can satisfy all of your shopping and entertainment needs, with more than 800 stores, countless restaurants and a wave pool. Also close by, Edmonton Valley Zoo, TELUS World of Science and Fort Edmonton Park provide plenty of fun for your visit. For sports fans, Edmonton's beloved Oilers of the NHL are also in town. In addition to being a great place for families, this Holiday Inn Express is also ideal for guests on business in Alberta. Our hotel offers six meeting rooms and a Business Centre and features amenities aimed at the smart business traveler who is looking for a comfortable stay at an unbeatable rate. We set you up for success with a hearty meal each morning. Other Edmonton hotels can't compete with our quality corporate services and amenities. You simply will not find another Alberta hotel near West Edmonton Mall that gives you the comfort, convenience and great location we provide at the Holiday Inn Express. Check out our incredibly low rates and make your reservation today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Edmonton at the Mall

Address: 10017 | 179A St NW, Edmonton, Alberta T5S 2L4, Canada
Location: Canada > Alberta > Edmonton
Price Range: $109 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton at the Mall 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton At The Mall
Holiday Inn Edmonton
Holiday Inn Express Edmonton
Holiday Inn Express Hotel & Suites Edmonton At The Mall Alberta
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