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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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Holiday Inn Express Hotel & Suites Edmonton at the Mall
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208 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this Holiday Inn Express the week of Sept 11/16 for business purposes. Selected for location. Disappointed by room - small bathroom, poor lighting, scratchy sheets, dirty room, too salty food at breakfast. Like the chain but won't stay at this one again.

Helpful?
Thank Nana_N2623
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Nana_N2623, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room we were given was quite large. I'm not sure if every room is the same size or not. We were in 217. Fridge was under powered, barely kept the kids milk cool. Bed was too soft for my liking. It was probably a quiet weekend at the hotel, there was almost no noise at night. Very quiet sleep.... More 

Helpful?
Thank 586jimmyy
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

586jimmyy, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Dark, needs more lighting in the living area of the suite. Had the noisiest jacuzzi tub I've ever used. Hot water took forever to get to the room. Had to go to the 2nd floor from the 4th for ice. Machines on 3 and 4 were out of commission. WiFi was okay. Staff was very friendly. Room was quiet. Wouldn't... More 

Helpful?
Thank Lee V
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Lee V, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Edmonton, Canada
2 reviews
3 of 5 stars Reviewed August 19, 2016

i Stayed there for 2 nights .The wifi was super slow. I called front desk and they transfered me to internet support which took 30 mins. And the speed was still super slow, felt like I came in jungle.I have never seen this slow wifi in any hotel so far And the front desk girls didnt care at all. Never... More 

Helpful?
Thank sadeora07
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear sadeora07, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. However, we sincerely apologize if the internet connection may have let down your stay. It is certainly not our intent to inconvenience our valued guests like you, but to instead provide good... More 

Grand Cayman
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 17, 2016

I was dropping my daughter off at the airport late at night . and didnt want to drive back to red deer , because i was so tired . the place was very clean . the rooms were very nice . the front desk people were very nice. the complementary breakfast was really nice and hot. the swimming pool is... More 

Helpful?
Thank bahamas_12
Bismarck, North Dakota
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 17, 2016

This was a very nice place~ very professional~ very quiet and the rooms were great~ very clean~ beds were a little soft for me but otherwise, all good, Breakfast is good and all in all, a nice place. Close enough to the Mall and convenient.

Helpful?
Thank raiderwoman
Bismarck, North Dakota
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 5, 2016 via mobile

Super convenient to shopping. Clean, quaint hotel. Rooms have odd lay out but are very spacious. Great, upscale toiletries. Delicious, well appointed breakfast. Pool area pretty run down and pool deck is dangerously slippery.

Helpful?
Thank dak0tar0se
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dak0tar0se, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager More 

Lahaina, Hawaii
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed July 29, 2016

We had a comfortable room good beds, internet worked well, excellent breakfast. It is a very good location close to west Edmonton mall. the breakfast area was very clean. the hotel was clean . Their staff was courteous and helpful.

Helpful?
Thank BurnnLove
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

BurnnLove, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager More 

Manitoba, Canada
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

We stayed here with our 3 kids for a few days while checking out the mall. Was happy with the distance to the west Edmonton mall. A quick drive. We got a kids suite and found the layout really odd. Seemed they tried to cram everything they could into a little room. There was no couch and the doors to... More 

Helpful?
Thank Momma080914
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Momma080914, Thank you for taking the time to leave us a review about your stay. We strive as a hotel to provide a clean and comfortable place to stay. I am elated to hear you found our hotel location convenient for your needs. I regret we were not able to provide you with the accommodations you expect due to... More 

Seattle, Washington
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

We came for a cousins wedding and found the hotel to be exactly as advertised. Room. (We had a suite ) were spacious clean and the beds were incredibly comfortable. I liked the separate space for the sink microwave, fridge and 2nd TV. Breakfast was awesome with sausages scrabbled eggs waffles fruit cereal yogurt etc.... Fitness center is small with... More 

Helpful?
Thank Dean B
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to our Alberta Hotel near West Edmonton Mall Enjoy a comfortable stay at the Holiday Inn Express Hotel Edmonton - At the Mall, located just 10 minutes from downtown. Unlike other Edmonton hotels, we provide convenient access to major area attractions, excellent Alberta restaurants and important local businesses. While lodging with us, you will find plenty to do near our Alberta hotel. Just a minute away, West Edmonton Mall can satisfy all of your shopping and entertainment needs, with more than 800 stores, countless restaurants and a wave pool. Also close by, Edmonton Valley Zoo, TELUS World of Science and Fort Edmonton Park provide plenty of fun for your visit. For sports fans, Edmonton's beloved Oilers of the NHL are also in town. In addition to being a great place for families, this Holiday Inn Express is also ideal for guests on business in Alberta. Our hotel offers six meeting rooms and a Business Centre and features amenities aimed at the smart business traveler who is looking for a comfortable stay at an unbeatable rate. We set you up for success with a hearty meal each morning. Other Edmonton hotels can't compete with our quality corporate services and amenities. You simply will not find another Alberta hotel near West Edmonton Mall that gives you the comfort, convenience and great location we provide at the Holiday Inn Express. Check out our incredibly low rates and make your reservation today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Edmonton at the Mall

Address: 10017 | 179A St NW, Edmonton, Alberta T5S 2L4, Canada
Location: Canada > Alberta > Edmonton
Price Range: $105 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton at the Mall 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton At The Mall
Holiday Inn Edmonton
Holiday Inn Express Edmonton
Holiday Inn Express Hotel & Suites Edmonton At The Mall Alberta
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