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Holiday Inn Express Hotel & Suites Edmonton South

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Holiday Inn Express Hotel & Suites Edmonton South
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229 Reviews from our TripAdvisor Community

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Showing 227: English reviews
St. Paul, Alberta, Canada
1 review
3 of 5 stars Reviewed 5 days ago NEW

Room was clean,a few staff not very friendly. Final rate was higher than booked rate. Never realized it till we were home. Called the hotel back and they told me I had to contact booking.com who have just ignored numerous attempts to contact them.

Helpful?
Thank Rgs2000ca
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We were in town for a soccer tournament and we decided to stay at the Holiday Inn, typically this is our go to hotel for family vacations. We had a terrible experience, the AC in the room was not working, tech came and checked it at 10:30 pm and said the thermostat was broken and there was nothing he could... More 

Helpful?
Thank KassR-Travels
Calgary, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Do NOT book this hotel for a group!! Our team booked it for play downs in Edmonton for 3 nights but were eliminated after 2 nights. We checked out one day early and had to pay for all 3 nights because the front staff said the organizer signed a contract. We found out he never signed anything and did not... More 

Helpful?
Thank Hobo9903
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in a jacuzzi suite and was a nice experience. Rooms are clean and the cleaning staff were very friendly. Front desk personal was very difficult to understand, but we figured it all out. Continental breakfast was good. Location was excellent! Theatre, The Keg and shopping was close by. Would stay again 😊

Helpful?
Thank tphoggie
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear tphoggie, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the suite you received and the convenient location of our hotel in the area. On the other note, we are sorry for the troubles you had with our front desk. Rest assured, your feedback will be used for review and... More 

Calgary, Canada
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Hi, I have stayed at this hotel several times a year. The location is convenient on the south part of Edmonton. The rooms are always in great shape and I've used the pool/hot tub a number of times as well. I like the hot breakfast in the morning. The internet connection is always good.

Helpful?
Thank dsh00ya
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear dsh00ya, Thank you for taking the time to post a review on TripAdvisor after your recent visit. I am delighted to read that we remain your hotel of choice when in Edmonton and that each time you find your stay to be enjoyable. I look forward to welcoming you back to Edmonton in the not so distant future. Yours... More 

2 reviews
1 of 5 stars Reviewed June 17, 2016 via mobile

I book the jacuzzi room and when I walked in I could barley breath from the smell of mold or something. I got the room with the jacuzzi for a romantic night away. I could not use it because it was so dirty and not sanatized were the jets were I could see brown built up who knows what.

Helpful?
Thank michellekitchener420
Duty Manager H, Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear michellekitchener420, Thank you for taking the time to share your feedback. We are disappointed to know of the issues that occurred during your stay as this is not the standard of service we extend to our guests. The housekeeping team works diligently to exceed the standard of cleanliness in the rooms, therefore, to know this was not to our... More 

Hinton
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed June 15, 2016

I recently stayed at this location for work. I really enjoyed my stay. Up to date in the guestrooms, lobby and meeting space. I can't say enough about the service we received especially from Jimmy. This hotel exceeded my expectations and I will chose to stay here again when I travel with my family. Thank you Holiday Inn Express for... More 

Helpful?
Thank Alison P
Duty Manager H, Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Alison P, Thank you for taking the time to write this great review! We are delighted to know you enjoyed your stay and the helpful service delivered by the team. Please be assured your comments have already been shared with the team and we have congratulated Jimmy on providing such exceptional service. Once again, thank you for your fantastic... More 

Calgary, Canada
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 5, 2016 via mobile

I booked this hotel on a discount website the day of our stay. It turned out to go beyond our expectations. The room was clean and quiet during our stay. There was ample free parking. The front desk staff were friendly and efficient. The free breakfast also exceeded expectations. The only deficiency I noticed was the hallway carpet near the... More 

Helpful?
Thank freezer_12
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear freezer_12, Thank you for your recent review on Tripadvisor which was much appreciated. I was delighted to hear that you enjoyed so many aspects of your stay with us recently. Your feedback is invaluable to us as we constantly strive to improve upon our product and service offering. I look forward to sharing your feedback with the team here... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2016

Overall, this is a good hotel. Nice rooms, friendly staff, ample parking. The problem is the Wi-Fi, it is almost non-existent. They still have their 2001 internet set up not realizing everyone has a smart phone nowadays and everyone is on it all evening. If you want to be online investing or playing a game... forget it. You are better... More 

Helpful?
Thank Carl K
Duty Manager H, Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Carl K, Thank you for choosing The The Holiday Inn Express Edmonton South as your base for your recent visit to Edmonton and thank you also for taking the time to share your experience. I've noted that the Wi-Fi did not meet expectation during your stay. I do apologies and I will ensure that we reviewed this with our... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

I enjoy staying here when I am in Edmonton. The staff are great, the rooms are always clean and the breakfast is good. Minor complaints like a noisy fridge or bright lights from the parking lot shining directly in the window (can be fixed by adjusting the closed curtain).

Helpful?
Thank Dramaqueen040886
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Darmaqueen040886, Thank you for taking the time to share your feedback from your recent stay with us. I was happy to read that overall you have a good stay and you found the hotel clean and comfortable. I will have also passed on your comments regarding the fridge noise and curtains to our maintenance manager so as he can... More 

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Amenities

Highlights
  • Free Breakfast
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Edmonton South

Address: 2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
Location: Canada > Alberta > Edmonton > Calgary Trail South
Price Range: $86 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton South 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton South
Holiday Inn Express Hotel & Suites Edmonton South Alberta
Hotel Style:
#21 Business Hotel in Edmonton
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