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Chateau Nova Kingsway

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104 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Edmonton, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We ended up in the Chateau Nova Kingsway's Restaurant completely by accident as it was convenient and near by to have a quick lunch. We had the Ultimate Chicken Sandwich and oh boy, you cannot miss with that one. First of all, the portion is huge and even though we both had one, a couple can easily get only one... More 

Helpful?
Thank Xixco
FORT ST. JOHN
Level Contributor
6 reviews
6 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We have always stayed at this hotel on medical trips for the past 6 years and the last stay was terrible. The tub wouldn't drain and the toilet was plugged. Called front desk and were told there were no maintenance staff so....... When I said we were not staying in a room with a plugged toilet and a slow draining... More 

Helpful?
Thank DAN P
Regi0nalsalesmanager, Director of Sales at Chateau Nova Kingsway, responded to this review

Thank-you for your review. We take these concerns very seriously and will be looking into the items you noted. I would invite you to contact me directly to address these concerns further at 587-336-9531. Sincerely, Mindy Smythe More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Terrible hotel! We found a bedbug in our room. When approached management to show a caught one of the bed bugs they said " IT'S a consciracy and that we planted it". Our shock had no limit. In addition to that ( like you need an addition) staff was super rude and a lot of questionable quests sating at this... More 

Helpful?
Thank Dmitry S
Falher, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 4, 2016

Very clean hotel, front desk workers were very polite. Rooms were really big and beds we're comfortable. Room above us was noise and a lot of running around at 2 am but other than that no complaints. Was there for a medical apt and they gave me a better rate so that was nice. Good location, close to the mall... More 

Helpful?
1 Thank Jackie C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Jackie C Thank you for taking the time to review the Chateau Nova Kingsway. We pride ourselves on great service and comfortable sleep!! We are happy you found our beds great and the service from the Front Desk polite. We are sorry about the noise in the night!. We know it can be difficult to be away from home for... More 

Edson, Canada
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 15, 2016

Last year I wrote a review about having to get out of bed to pay for a movie, well the manager managed to track me down , apologized and offered to make it right next trip back. Well in my opinion any one who goes that far is impressive. We called ahead made the reservations and spoke directly to the... More 

Helpful?
1 Thank verynortherngirl
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Verynortherngirl Thank you for taking the time to write a new review for your stay at the Chateau Nova Kingsway. We are so pleased you gave us as second chance from your previous experience. We are glad you found the beds comfyand the food from our restaurant great. We look forward to seeing you again on future visits to Edmonton.... More 

Calgary, Alberta
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed February 8, 2016

Stayed at the Chateau Nova for a conference across the street at the Ramada, which was fully booked. Initially I liked the Chateau Nova more than the Ramada - the lobby is clean and well kept and the room was spacious and updated. I had a room with a large bathroom and accessible shower so it is good to know... More 

Helpful?
Thank CalJay
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

CalJay Thank you for taking the time to review the Chateau Nova Kingsway. We are pleased you found the hotel and your room clean and up to date. We are presently undergoing so minor renovations to the rooms. We are aware of the internet issues and we are working towards a solution to this problem. Thank you for your feedback.... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 5, 2016

This hotel is closely associated with the WCB Millard Centre right next door, which is why we stayed here. The hotel itself is ok, fairly new updates but the room had a strange odor and the temperature was very difficult to control. Horrible pillows and strange bedding that you got all tangled up in. The bathroom was very awkward with... More 

Helpful?
Thank stephanie h
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Stephanie h Thank you for taking the time to write a review. While we were sad to read of your issues with the hotel, we use these comments to improve our services. We are pleased you found the restaurant staff pleasant and the food good. We hope to see you again on a future visit to Edmonton. We would love... More 

Smoky Lake, Canada
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed December 7, 2015

Well I have stayed at this hotel many times for the past five years. It has a great location close to everything and small distance driving to West Edm mall and other local places. The rooms are specious and comfortable but are getting a little worn out but still nice. I like to stay in the suites that has the... More 

Helpful?
Thank George N
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear George Thank you for taking the time to post a review. I also wanted to thank you for the opportunity to speak with you regarding your concerns with your previous stay. Appropriate arrangements have been made for your housekeeping concerns. As well, as per our conversation we will have our maintenance manager take a look at the cook top... More 

Kendall Park, New Jersey
Level Contributor
311 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed November 1, 2015

I was surprised how large the room was. It was also nicely appointed with a kitchenette, dining table with 4 chairs and large living room. The room feels like it's been recently remodeled, but a few things need attention (wallpaper seams in the bathroom are all opened up, a few floor tiles were cracked). The room and bathroom were clean.... More 

Helpful?
Thank Alan B
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Alan B Thank you for taking the time to review the Chateau Nova Edmonton Kingsway. We pride ourselves on providing a clean, comfortable stay coupled with great service. We agree, the rooms are very large, great for an individual or family visit. We are excited to tell you that we are indeed doing some remodelling as well as maintenace repairs... More 

Hinton
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 6, 2015

I stayed one night for business but it was really noisy. The hotel was clean and there were no issues with staff. I had to unplug the fridge as soon as I got into the room because it was rattling so loudly. There was a lot of noise in the hall and upstairs until about midnight and then it started... More 

Helpful?
Thank S996NFkab
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

S996NFkab Thank you for taking the time to review the hotel on your recent visit to Edmonton. We are very sorry to hear of the issues you had with your stay and the added noise. We did investigate the fridge concern and have made the needed changes to ensure this is not a problem in the future. We are pleased... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Chateau Nova Kingsway

Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Location: Canada > Alberta > Edmonton
Price Range: $84 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Kingsway 3*
Number of rooms: 152
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Also Known As:
Chateau Nova Hotel And Suites
Chateau Nova Hotel Edmonton
Chateau Nova Kingsway Edmonton, Alberta
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