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Chateau Nova Kingsway

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107 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Calgary, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at Nova while we were at a sporting tournament. Quiet rooms. Comfortable bed...pillows were in need of replacing. A couple days out of 7 our room was missed for tidying up. No big deal though. Challeges are sitting outside on benches as every time we would be asked for money or smokes etc. by passing people. Had dinner in... More 

Helpful?
Thank Cheryl C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Cheryl C. Thank you for taking the time to review the hotel on your past stay. We appreciate the feedback. Very happy you found the beds comfortable. Thank you for letting us know about your challenges. We have brought the housekeeping issue up to our Team. We do apologize for any inconvenience. We are pleased you enjoyed the service and... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our wedding reception was recently was saved by the staff and management of Chateau Nova on Kingsway. On less than 2 weeks notice they rescued us from our previously booked venue who were being quite rigid and unable to accommodate a wedding party of 120 guests. We called the Nova and all members of staff were most cordial and accommodating.... More 

Helpful?
Thank shelly347
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Shelly Thank you for the wonderful review of the Chateau Nova Kingsway. It was our honour to help you out on your special day. Your whole group were awesome and fun to look after. We have certainly shared your comments with all our team and look forward to seeing you all again soon. Congratulations again from The Chateau Nova... More 

Edmonton, Canada
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Dog crap on the lawn at the front entrance, bums smoking in front of the building. I new I had made a mistake as soon as I arrived but I booked through an app again and it is never what they show on the site. Stayed in a executive room, not worth it. I am disappointed in the lack of... More 

Helpful?
Thank traveljunkie22_10
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Traveljunkie22_10 We appreciate your feedback from your previous stay. We understand you made your reservation through an online travel company. We at our end made an error, it seems and put you in a Standard Queen room. Your comments regarding the issues at the front entrance are unfortunate and were addressed immediately. Please contact the hotel directly so we can... More 

Edmonton, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We ended up in the Chateau Nova Kingsway's Restaurant completely by accident as it was convenient and near by to have a quick lunch. We had the Ultimate Chicken Sandwich and oh boy, you cannot miss with that one. First of all, the portion is huge and even though we both had one, a couple can easily get only one... More 

Helpful?
Thank Xixco
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Xixco Thank you for taking the time to review the Chateau Nova Kingsway Restaurant. Agreed the Ultimate Chicken Sandwich is a staff and guest favorite. If you have a chance, come sit on the patio and try some of our other excellent food. Chateau Nova Kingsway is committed to providing top notch service and great food and accommodations. Warm regards,... More 

FORT ST. JOHN
Level Contributor
6 reviews
6 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We have always stayed at this hotel on medical trips for the past 6 years and the last stay was terrible. The tub wouldn't drain and the toilet was plugged. Called front desk and were told there were no maintenance staff so....... When I said we were not staying in a room with a plugged toilet and a slow draining... More 

Helpful?
Thank DAN P
Regi0nalsalesmanager, Director of Sales at Chateau Nova Kingsway, responded to this review

Thank-you for your review. We take these concerns very seriously and will be looking into the items you noted. I would invite you to contact me directly to address these concerns further at 587-336-9531. Sincerely, Mindy Smythe More 

1 review
1 of 5 stars Reviewed June 25, 2016

Terrible hotel! We found a bedbug in our room. When approached management to show a caught one of the bed bugs they said " IT'S a consciracy and that we planted it". Our shock had no limit. In addition to that ( like you need an addition) staff was super rude and a lot of questionable quests sating at this... More 

Helpful?
Thank Dmitry S
Falher, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 4, 2016

Very clean hotel, front desk workers were very polite. Rooms were really big and beds we're comfortable. Room above us was noise and a lot of running around at 2 am but other than that no complaints. Was there for a medical apt and they gave me a better rate so that was nice. Good location, close to the mall... More 

Helpful?
1 Thank Jackie C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Jackie C Thank you for taking the time to review the Chateau Nova Kingsway. We pride ourselves on great service and comfortable sleep!! We are happy you found our beds great and the service from the Front Desk polite. We are sorry about the noise in the night!. We know it can be difficult to be away from home for... More 

Edson, Canada
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 15, 2016

Last year I wrote a review about having to get out of bed to pay for a movie, well the manager managed to track me down , apologized and offered to make it right next trip back. Well in my opinion any one who goes that far is impressive. We called ahead made the reservations and spoke directly to the... More 

Helpful?
1 Thank verynortherngirl
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Verynortherngirl Thank you for taking the time to write a new review for your stay at the Chateau Nova Kingsway. We are so pleased you gave us as second chance from your previous experience. We are glad you found the beds comfyand the food from our restaurant great. We look forward to seeing you again on future visits to Edmonton.... More 

Calgary, Alberta
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed February 8, 2016

Stayed at the Chateau Nova for a conference across the street at the Ramada, which was fully booked. Initially I liked the Chateau Nova more than the Ramada - the lobby is clean and well kept and the room was spacious and updated. I had a room with a large bathroom and accessible shower so it is good to know... More 

Helpful?
Thank CalJay
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

CalJay Thank you for taking the time to review the Chateau Nova Kingsway. We are pleased you found the hotel and your room clean and up to date. We are presently undergoing so minor renovations to the rooms. We are aware of the internet issues and we are working towards a solution to this problem. Thank you for your feedback.... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 5, 2016

This hotel is closely associated with the WCB Millard Centre right next door, which is why we stayed here. The hotel itself is ok, fairly new updates but the room had a strange odor and the temperature was very difficult to control. Horrible pillows and strange bedding that you got all tangled up in. The bathroom was very awkward with... More 

Helpful?
Thank stephanie h
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Stephanie h Thank you for taking the time to write a review. While we were sad to read of your issues with the hotel, we use these comments to improve our services. We are pleased you found the restaurant staff pleasant and the food good. We hope to see you again on a future visit to Edmonton. We would love... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Chateau Nova Kingsway

Address: 159 Airport Rd NW, Edmonton, Alberta T5G 0W6, Canada
Location: Canada > Alberta > Edmonton
Price Range: $85 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Kingsway 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Chateau Nova Hotel And Suites
Chateau Nova Hotel Edmonton
Chateau Nova Kingsway Edmonton, Alberta
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