We booked a night in Calgary after returning from a week long Jasper/Banff trip. Apart from the decentralized location near the airport, we had a wonderful one night stay. The rooms were modern and spotlessly clean. All the staff we encountered from front desk, cleaning and restaurant serving staff were pleasant and smiling. Plenty of room and the beds were comfortable. Our stay included breakfast but it was not the traditional buffet breakfast bar you would expect from a freebie. It was a full service breakfast at Tonic (in hotel restaurant) with your choice of entree. Special shout out to Mary Grace our server who provided fantastic service even though it was a free breakfast (remember to tip your server!). All in all we had a great stay and would return on our next trip to Calgary.…
We have stayed the Applause airport hotel many times - and can only highly recommend it. It’s clean, well-appointed and the service is impeccable. Highlights: comfortable beds/high-quality linens, decent water pressure/rain shower head, roof top hot tub, excellent breakfast. We will return!
Please be careful when booking at Applause. It is an airport hotel, so you would expect to get the parking package. I chose the 14 day parking package (advertised as starting at $169), entered my dates, and it asked me to login to get exclusive rates. Then it gave me the screen that showed I was looking at the 14 day parking package rates, showing $209.00 as the regular rate and $174 as the exclusive rate. After I booked the package at $174, I find out that because I chose the Exclusive rate, the parking package disappears. Apparently, for the exclusive rate, I must pay $10 per day on top of the exclusive rate. Or, I can pay the full rate of $209 and then add on a parking package for another $50. So $259 is the minimum upsell you will be forced to eat on arrival at the hotel from an advertised and booked package rate of $174. This is all before taxes, of course.…
We stayed here the night before flying out for a family funeral. Service was good, room was nice. Everything was great until we returned. Our 6 year old was taken to the children’s hospital as we were boarding our return flight. We were rushing to get to him and we waited 50 minutes for a shuttle. I called to request the shuttle at 4:04 pm. She said that the shuttle leaves the hotel at 4:00 and at 4:30. Since no one took the 4:00 shuttle, it wasn’t at the airport and they wouldn’t drive the 5 minutes each way since they needed the shuttle at the hotel at 4:30 incase anyone needed it. We needed it at the airport! There was lots of time so be back for 4:30, they just didn’t want to pick us up! I let her know the situation with our son being taken to the hospital and she just said “oh, sorry”. We were told the shuttle would arrive at 4:45, it came a few minutes before 5. Very poor customer service.…
Stayed here for a night after seeing the great reviews. Parking and a wonderful breakfast were included in the very reasonable price. The room was spacious, well laid out, the bathroom also well done especially the great walk in shower.
Terrible customer service!! Jaime Mirande the General Manager is rude and incompetent. Robbie the check in guy is a complete jerk. Overall a terrible experience, and they charged my credit card for $750.00. I would stay far away from this crappy hotel.
Great night after landing. Stayed in a one bedroom suite. So spacious with every amenity you would need and more. Dinner and breakfast in the restaurant were great! Breakfast and parking included. Didn’t use the hot tub area but it looked great. Great value for your money!
Nothing to complain about, the room was clean the beds we’re comfortable and an excellent breakfast was included! The rooftop hot tubs were also great. Overall I would definitely recommend this hotel, it’s also nice and close to the airport!
the rooms are very nice, modern and clean, tv in bathroom is a bonus. near airport and very quiet location. hotel has a very good vibe, breakfast are delicious. staff are very friendly. check in and out very efficient. will stay again for sure.
We stayed for 4 nights in August 2020. We used the hotel as a base for exploring Calgary and area. Even though it's an airport hotel, it is easy to get onto the highway to take you everywhere, so it's very convenient. The rooms are beautiful and very clean and comfortable. The staff were excellent, and the breakfast included was amazing (menu service). I would 100% stay here again.