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Four Points by Sheraton Calgary Airport

Traveler (111)
Room & Suite (52)
Dining (1)

About

#62 of 114 hotels in Calgary
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Hot tub
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Salon
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bridal suite
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Russian, Filipino, Hindi
Hotel links
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547Reviews
5Q+A
74Room tips
Traveler rating
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Popular mentions
We thought Four Points Sheraton would be a good choice to stay for a quick stop in Calgary. However this was the worst hotel stay I have ever stayed at. We arrived at 2am and checked out at 6am the following day. I called the hotel several times and the call centre to make sure this is still considered one night and would not be an issue. I was assured it will not and that they would make a note on the booking so it won’t cause any issues. This was not the case. Once we arrived at 2am the receptionist could not find our reservation even thought I had the confirmation email (this seems to have happened to multiple people as per previous reviews) We had 2 rooms booked. She eventually found one and was unable to find the second room (I was showing her my confirmation email which clearly shows 2 rooms) she ended up making a second reservation for the room and told us everything is fine. During the day we return to our room to find we are locked out as they tell us we were supposed to check out. Again we show them the email that shows check out is Sunday the 21st. After being told by the manager “If you read bad reviews why did you choose to stay here? “You can leave if you want” This is the most unprofessional service I have ever seen from someone in the hospitality business. Finally after back and forth, the manager states we have to pay for an extra night for a discounted rate. Which we have no choice but to pay. Overall. I would highly advise NOT to stay here. There are multiple hotels in the area. Definitely NOT recommended .
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Response from SanjoyP35, Front Office Manager at Four Points by Sheraton Calgary Airport
Responded 2 days ago
Dear 537sharans, Thank you for your feedback. We are disappointed to hear that your stay was not satisfactory, we appreciate knowing what issues you experienced so we can take the appropriate steps to correct them. Again, please accept our sincerest apologies and we hope to have the opportunity to have you stay with us again. Regards, Sanjoy Paul Guest Service Manger Four Points By Sheraton Calgary Airport Phone: 403-648-3180 Email: fdmanager@fourpointscalgaryairport.com
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My mom and I stayed at this hotel and it was just ok. We got a relatively good deal considering the stampede was in town - we were just passing through for the night. The first room was filthy. Long, dark hairs in the beds, on the sheets. Garbage on the beds. The bathroom was gross. There were long, dark hairs on the floor, counter and some kind of goop on the counters. Gross. We got moved to a different room on the same floor. It was cleaner but not clean. The beds were relatively clean - some stains. The bathroom - not clean. Oh and when I went to go use a coffee cup in the room - it was filthy - black stuff at the bottom. I felt bad because when we checked in, the lady at the front was the only one working the front desk. We were given buffet vouchers for breakfast which we used. The restaurant was not good. The service was poor. Had to go up and ask for tea, coffee, etc. I was finally given a pot of tea but had to ask for a cup to pour it into and milk. The buffet was limited - they were not in a hurry to replenish it. There were eggs (hard), bacon, sausages (looked more like undercooked hotdogs), waffles (soggy), hash browns, and steamed veggies. There also was yogurt and granola - the granola was soft. Fruit - watermelon, pineapple, and melon. Cereals - Rice Krispies, Special K, Corn Flakes - kind of boring cereals - especially if there are kids. I asked for vinegar for my hash browns and was told they ran out days ago. Interesting. The breakfast was ok but I would not pay to go here. Luckily, it was free. When checking out, they took 25% off our hotel stay which brought the total to just under a hundred dollars. Next time, I think I’ll look elsewhere for a hotel.
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Response from SanjoyP35, Assistant Front Office Manager at Four Points by Sheraton Calgary Airport
Responded 1 week ago
Hello Hendygirl9, Thank you for providing us with your feedback. I am very sorry about the issues you experienced throughout your stay, specifically the cleanliness of the room and the breakfast service. I am glad you appreciated the value of your stay however, this is not the quality that we intend to provide. I will be following up with both the restaurant and our housekeeping department in order to prevent these issues from happening again. Thank you again for staying with us and providing your feedback. If you would like to discuss your stay in further detail, please contact me at your leisure. Best regards, Joshua Baron Assistant Front Office Manager Four Points by Sheraton Calgary Airport fdsupervisor@fourpointscalgaryairport.com 4036483180
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Everything was perfect, great rooms, pool, spa, sauna,the works! Until we were awaken at 6am because of a BBQ party and loud music in the parking lot right below our room, Not a fun way to spend your vacation.
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Response from SanjoyP35, Assistant Front Office Manager at Four Points by Sheraton Calgary Airport
Responded 1 week ago
Hello CeciliaC4, Thank you for your feedback. I'm pleased to hear you enjoyed the rooms and facilities at our property, but I'm sorry about the rude awakening you received from the event outside. We had rented the space to a neighboring business and unfortunately the music was too loud before someone had brought it to our attention. For this I am truly sorry. Thank you yet again for staying with us and providing your honest feedback. If you would like to discuss this matter in further detail, please do not hesitate to contact me. Best regards, Joshua Baron Assistant Front Office Manager Four Points by Sheraton Calgary Airport fdsupervisor@fourpointscalgaryairport.com 4036483180
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We checked into the hotel and were treated nicely by reception staff. Got our room and were able to get a cart to help move our luggage as we were at the far end of the hotel. Nice room, large, clean and quiet. We were able to leave our vehicle at the hotel for 4 days while we were off on a tour. Unlike some other reviewers we were happy with the hotel.
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Zero complaints, comfortable room , decent fitness center, love the underground parking, great for sports cars as the incline getting in is perfect and once in there was plenty of room. I parked the Corvette by a show car, no potential door dings and the elevator goes direct to rooms. No taking 2 elevators like some places. I highly recommend the place!
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PRICE RANGE
$84 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton calgary airport hotel calgary, 4 points by sheraton calgary airport
LOCATION
CanadaAlbertaCalgaryNortheast Calgary
NUMBER OF ROOMS
159
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