I truly regret having stayed here, I will certainly not be staying here again, and I will not recommend this motel to anyone. Online, the booking process seemed standard. Little did I know. Sleeping under a bridge in a snowy night would have been so much more comfortable and simple. I have never been treated this bad before. Such a lack of empathy made me wonder if there was something about me they particularly disliked at the front desk. My accent, maybe? There's nothing worst than wanting to cry because people are being so rude to you, and having to still be there, accepting it all, because it's late and all you want is access to the room you already paid for. This stay makes me wish I hadn't come to Calgary.
Stayed here over a year ago and it was great. Everything was new, fresh, and clean. This time around, the flooring was stained and broken, the sliding door on the shower was hard to move because the handle was so loose it was almost falling off. The shower caulking was Mouldy and falling apart. The phone never worked and the tv remote wouldn’t turn it on. The beds and linens were comfortable and clean. The parking lot was never plowed and very hard to walk across
The Centro Motel is very economical, has few amenities but is clean with free WiFi, and free breakfast. The bed was comfortable and the staff was very helpful and polite. The motel is close to the University of Calgary, McMahon stadium and Foothills Hospital.
I read reviews to decide if I will stay at a hotel. I trust reviewers to be honest. I don’t understand how this place has an 8 rating. It is a 5 to me. First impression: walked into front desk area and immediately smell cigarette smoke. I don’t smoke and have asthma. It was a heavy smell. So I hesitate but hey I paid my room through Hotels.com and I am just getting the key. And it’s a little key, legit key, not a card which it looks like the doors are fashioned with those kinds of door handles but nope, it’s a little key. Anyways while I am checking in I decide to ask about the smoke smell, the worker said he didn’t smell anything and no one smokes in the entire business. I said ok it just really smells like smoke. I wasn’t accusing him I was just asking. I get my key and go up to second floor where room is. Unlock deadbolt and open door. Beds are small doubles. Not good but whatever. Rugs are dirty and threadbare. And broken floor tiles in the bathroom area and frosted glass doors for the toilet and shower area, I don’t understand that. The tv stand had peeling paint all over it. And when I checked the beds, yep hair on the sheets which not usually a huge deal but when I found multiple different types along with some pubic hair and this was just flipping the sheet up, not extensive searching, I didn’t like that at all. And both beds had that. I don’t know how clean sheets can have so many different types of hair! I was very disappointed. I expected more for a place rated 8 or above. I call hotels.com. They asked if I spoke with the motel first and said no I will. I go to office again. I go down and voice my concerns. I also mention again the very distinct smell of smoke again. This time he is not nice. He said well your daughter was smoking outside. I said yes she always does. I never smell her smoke inside anywhere but twice I walk in here and smell a room that has been smoked in a lot. I know that smell. But he still tries to accuse my daughter and I just said ok whatever. The room is horrible. And I doubt that any other room will be cleaner. Why would one room be clean and the one you gave me not clean? I don’t trust the cleaners at this point I tell him. I was not happy and wanted my money back. He said he doesn’t do that and the manager will have to do that. I said ok where is the manager. She will be in tomorrow. Ok well I’m not staying here. So my daughter and I take our bags and leave. I call Hotels.com and tell them what happen, they call the Centro motel and get nowhere with the guy so no refund. But even if that place was free I would not stay there.…
The room was nice & clean & shower was good. Traffic noise was not a problem but we could hear the guests above us talking & walking around at night. Clock radio didn't work & there were no robes provided as was mentioned on website. Young man at the desk was friendly & pleasant. Continental breakfast was better than some. The parking stalls are small & tight. Could have a few more towels. We would stay here again.