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Le Germain Hotel

9 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
Traveler (382)
Room & Suite (236)
Dining (12)
Certificate of Excellence

About

#9 of 114 hotels in Calgary
Location
Cleanliness
Service
Value
Certificate of Excellence
Across the street from Calgary Tower, this modern, upscale hotel is a 4-minute walk from Arts Commons and 5 km from Calgary Zoo, right downtown Calgary. Sleek, contemporary rooms are equipped with goose-down comforters and minibars, plus flat-screen TVs, Nespresso coffeemakers and free Wi-Fi. Apartment-style suites add separate living and dining areas. Amenities include a spa, a 24-hour fitness centre, and a contemporary lounge bar, and a stylish restaurant serves complimentary continental breakfast. There’s meeting space, and parking is available for a fee.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Sauna
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Free internet
Wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
1,057Reviews
10Q+A
100Room tips
Traveler rating
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Popular mentions
Room, location, staff and amenities are all top notch. Le Germain is a high quality hotel with consistently high standards that they meet for their guests. There is nothing about this hotel that I would change. The accomodations are luxurious, comfortable, quiet and consistent.
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I want to start this review by pointing out that the customer service here is great! Any issue I brought to their attention was addressed quickly and professionally. I came across this hotel while searching for a spa getaway on TripAdvisor, my boyfriend and I were looking for a relaxing weekend away. I will be the first to admit that picking a hotel in downtown Calgary wasn't the best choice, but the reviews were good and made it seemed like you could barely hear the sound of traffic. When we first checked in the associate told us they were out of the robes that came with our package, so they would have to mail them to us when they get stocked up. It's not the end of the world but it was the start of many small disappointments. Our room faced the corner of Center St and 9th Ave and only on the 6th floor so we heard everything. Also being so low the view was impeded by the Calgary Tower. I think the room is what set the tone for the remainder of the weekend. My boyfriend had worked all day then drove for three hours so he was exhausted and fell right asleep. This confirms how comfortable the beds are. While checking my credit card statement I saw I had been charged $200 more than I expected. I used their convenient texting service to ask the front desk why and was told it was an "Incidentals Deposit". Since I have only had to pay a deposit when paying by debit I went down to discuss it. The clerk was very helpful and professional. He confirmed that there was no mention of it on the website or in the confirmation email and that it is standard practice, even if I had never heard of it. He asked if there was anything he could do and I said no since it would be refunded when we checked out. When checkout time did come around they tried to charge me for the valet parking, which was included in the package. So they had to refund that as well. In the morning my boyfriend and I went for the continental breakfast. It was lackluster and my coffee was weak, however Mike poured his right after and thought it was fine. After doing some tourist things we returned to the room. Since we were in there we turned on the Do Not Disturb light. I thought it was nice they put a letter under the door stating they would not be coming into the room because of the light. However I thought the second one was wasteful. Mid afternoon we went up for our massage. It was nothing spectacular. Mike was still sore the next day but I think that's normal for a deep tissue massage. What bothered me the most was the cleanliness of the hotel considering what we were paying per night. There was some sort of splatter on the washroom wall when we arrived. While waiting for the elevator, you couldn't help but notice how dirty the wall was. Even the room where breakfast was served was in need of a major deep clean and the tables were looking fairly scuffed up. All in all I will not be staying here again due to the value not being there.
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Recently stayed at Le Germain for a couples weekend. It is in a great location in downtown Calgary close to many attractions and good restaurants. The hotel was clean and modern, the staff were friendly and attentive. The included breakfast was more than adequate. A great choice for downtown Calgary.
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Response from Groupe-Germain, Manager at Le Germain Hotel
Responded 3 weeks ago
Dear Mauifarm456, Thank you for you feedback, We are happy to know that you fully enjoyed complimentary breakfast at the hotel and liked the location of the hotel. Armine Gevorgyan Front Office Director
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Absolutely loved our two night stay at this fabulous hotel after a touring holiday of the Canadian Rockies. We just couldn’t fault the service. We turned up before check in time in our rental car, which was filthy dirty after driving in it for 2.5 weeks. The valet offered to clean it for us which was a lovely gesture. We then checked in to be told we had a room upgrade to a fabulous corner suite. Loved the bath which filled up from overhead. Everything was very chic and modern and a very comfy bed too. Very nice free breakfast included in room rate. Our biggest compliment goes to Ben on the concierge desk. He went above and beyond to book us in to two fabulous restaurants, one of which usually has a very long waiting list. He also recommended some great attractions to visit, like the incredible library and the music museum. He also google earthed points of interest so we knew what we were looking for as well as walking us personally down the road to point us in the right direction. We have never experienced service like this on our travels. We are looking forward to visiting Canada again and staying at other hotels in this group.
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Response from Groupe-Germain, Manager at Le Germain Hotel
Responded 3 weeks ago
Dear Alison297, we are absolutely pleased to reed your feedback! Ben is truly amazing concierge and the extraordinary customer service is part of him! We are looking to welcome you again and again for every occasion. Kind regards, Armine Gevorgyan Front Office Director
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Great clean rooms. Cool vibe with the Raptors in town- staff was very helpful in telling me about the disruption and noise to expect with the Raptors in town. Good breakfast which adds to the value. Such a convenient location! Enjoyed the fitness facility too.
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PRICE RANGE
$153 - $397 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCalgary
NUMBER OF ROOMS
143
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