Pretty much like every other mid-range Marriott business hotel you have ever stayed in. The upside is it's in a fairly central location in downtown Calgary. The downsides are it is nearing the end of its renovation cycle, and it has effectively no lobby to gather in. My issue: they messed up my bill. And it is impossible to get it fixed. This particular hotel does not respond to emails or messages/DMs on social media, and the management at the hotel won't return phone calls. The Marriott central customer service centre only responds with form letters and/or directs me to the local hotel... which doesn't respond. SPG set a standard for customer service that is pretty hard to match... but post acquisition, Marriott makes me want to stay at a Super 8 just for the ease of fixing problems. (Which crop up a lot now.)…
Warm greeting by Max upon check-in with two upgrade options is already a very good start. All the staff are very friendly and attentive including a house keeping lady staying at the door to make sure technician will fix our door. Also the waitress with warm smiles at the breakfast place.
I stayed in the Westin for a few nights before joining a tour. The hotel staff are so friendly, accommodation and very helpful. Always had a smile on their faces and willing to help with everything. Check in was so smooth and our room was ready apon arrival. Hotel itself needs a bit of a freshen up, I found the rooms, while very clean and comfortable, slightly dated. The bathroom had a shower/bath combination and the toilet was in an odd spot (my opinion) which was right next to the bath so you could only enter the bath from one end. Buffet breakfast had plenty of options suitable for everyone all fresh and restocked regularly. There was also an Al a cart menu which looked good but I didn't order from.
Good location with the Bow River Parkway and Prince Island park within walking distance. Plenty of places to grab food close by, too. Good hotel to stay at for business travel. Clean, decent sized rooms and bathrooms. We had a little view of the river.
The employees always make the difference and this certainly was the case with the Westin Calgary. In particular I would like to commend Blesilda Pagaoa (Front Desk) Cindy Stewart and Rick Prentice (FD Managers) and Essence breakfast staff. All, especially Blesilda, went out of their way to make the trip special. Thanks again, we will be back.
I was here for Stampede weekend and had an enjoyable stay at the Westin. As Bonvoy elite member I stay at many hotels. This hotel exceeded my expectations right from the get-go Brenda and Constance at the front desk were very friendly and treated me almost like royalty. My suite was extremly large with balcony (a rare bonus) and the hotel pool is great. Gym is a bit small. I left something important at the hotel and Prem was able to get it back to me which was incredibly helpful.
Room was good with plenty space. Nice bathroom and very friendly staff all kitted out for the Stampede. Pool was decent with views over the city. Breakfast was a disappointment. Buffet selection was very poor. We went for selection from the menu which turned out to be very good. No breakfast served Saturday or Sunday which was a surprise. Hotel is located in the business district which means nearly all of the nearby bars and restaurants are closed at the weekend. Hotel probably great for midweek business trip, but not ideal for weekend break
I use Westin quite a bit ( or did pre Covid) and this one disappointed a bit. The good news…staff were great. But our room was small and the bathroom even worse - had to go sideways to squeeze through the toilet to get to shower. Once in the shower was at best tepid and you played ‘hunt the water spray.’ Room not cleaned on 2 of the 4 days. Toilet paper so thin you needed to fold it 4 times! Just generally an underwhelming hotel experience made worse by the usual high charge for an average breakfast.
I can't say enough about what a great stay I had at this hotel. The staff was tremendously friendly and helpful, even during the rush of the Stampede kicking off. We were grateful to be able to check in a bit early upon our arrival. I wouldn't hesitate to recommend this hotel to others.
Note the only reason i didn't give a 5 was the lack of a hot tub, the roof top pool is lovely with big picture windows. Location is good, a few blocks from eau claire market. Note a 7-11 is just down the street as is caes rs steak house. I appreciated the hotel staff combined my reservàtion so i didn't have to swithch rooms. My room was quiet on 12th floor. Also OEB breakfast is near by.