Had a great stay at the Westin on Friday night. We were upgraded to a Junior suite, which featured a lovely sitting area, and a very large bathroom with an electric mirror, which features the TV in the mirror. Although there was no bathtub, there was a large shower with a rain shower shower head big enough for two! The bed was comfortable, the hotel was quiet we had a wonderful sleep. We had a great supper with friends in the keg restaurant which is attached to the hotel. Although we didn’t use the pool and gym there was a focus on fitness. If you forget your workout gear you can rent for a low cost. Great idea. Our breakfast was included in the price of the room, and was more than enough with lots of choice. The staff in the restaurant are very nice. Check in and check out was very easy, and hotel staff was very friendly. We would stay there again in a heartbeat.

We had originally booked at stay at the Calgary Marriott. Two weeks before the trip we received a call letting us know that there would be electrical maintenance and a power down for the time we were staying (seemed a bit odd for a weekend and the hotel looked open to me). They let us know they were moving us to the Westin for the same room type and rate. It was too late to book anything else for a reasonable price, so we went with the Westin. I had booked an "Alberta Staycation" deal at the Marriott several months before - it included free parking and $30 per day meal credits among some of its benefits. I asked to make sure these would be included, I was assured they would be. Arriving at the Westin, they were under the impression we had been moved from the Delta (which I was also told was sold out). They also had no idea about the free parking or meal credits, though quickly agreed to honour it after seeing email proof. I had asked for a quiet room on a high floor. I did get a high floor, however the room was facing 4th Ave and there isn't a great deal of soundproofing. The street noise was quite loud being that it was a weekend. The room also wasn't very big, it felt cramped. Our second night, there was a fire alarm around 3am, it was not a drill. There was a fire in a "non customer area of the lobby" according to the letter we received the next day. We ended up being outside for nearly 3 hours, with zero communication from the hotel staff. The only hotel staff we saw brought out around a case and a half of water for several hundred people. It wasn't particularly well handled. Colleagues in town had mentioned they heard that someone from the golf tournament had thrown a cigarette down a laundry chute. When we were finally allowed back in the hotel, it was a fireman calling out floor numbers to return - no sign of staff. When we returned to our room, it smelled badly of smoke. It was impossible to sleep - so I went down the front desk and spoke to a manager who was able to move us to the other ("business") tower that was unaffected by the fire. The other tower had a much larger room, and it was much quieter. Had we stayed there from the start, it might have been a better trip. Post stay, we were emailed an apology for the fire and given 5k Bonvoy points.

Stayed one night to celebrate our Anniversary. Good location for exploring downtown Calgary by foot. Stayed in a King Room. Didn’t appreciate the check in agent trying to up sell us to a suite for an extra charge when Marriott silver elite members automatically qualify for room upgrades. Our room was higher up with a city view. We visited the Keg Restaurant on-site which was really good & excellent service. Happy Hour specials in the bar area are great too! Bed was comfortable & the room was nice & clean. Will continue to shop around in downtown Calgary for the best value. Definitely not locked to this hotel. Try & find offsite parking as it’s very expensive here at the Westin & all downtown hotels!