Mohamed did such a great job in this business holiday party. Very friendly, knowledgeable and welcoming and professional. Some people make events special just by being there. A great problem solver. Westin must be proud about having such a great employee.
Visited for work. The service at the Westin was great. I felt staff went above in almost every instance. The room was comfortable and well kept. I enjoyed the nearby pubs and especially having a Starbucks on site. I would absolutely recommend the Westin if you need to stay in downtown Calgary
We got to the Westin Calgary sooo much later then planned at like 2am but the hotel was super nice. I contacted them and informed them of our cancelled flight situation and they held the room for us. Once we got into the room, there was a little welcome sign with our names on it and complimentary snacks which were greatly appreciated. Also, the bed was amazing- one of the comfiest nights sleep I have had in a hotel- only wish we didn't have to leave at the crack of dawn. If you want a nice place for dinner, The Keg Steakhouse is attached to the hotel and does amazing food.
Pretty much like every other mid-range Marriott business hotel you have ever stayed in. The upside is it's in a fairly central location in downtown Calgary. The downsides are it is nearing the end of its renovation cycle, and it has effectively no lobby to gather in. My issue: they messed up my bill. And it is impossible to get it fixed. This particular hotel does not respond to emails or messages/DMs on social media, and the management at the hotel won't return phone calls. The Marriott central customer service centre only responds with form letters and/or directs me to the local hotel... which doesn't respond. SPG set a standard for customer service that is pretty hard to match... but post acquisition, Marriott makes me want to stay at a Super 8 just for the ease of fixing problems. (Which crop up a lot now.)…
Warm greeting by Max upon check-in with two upgrade options is already a very good start. All the staff are very friendly and attentive including a house keeping lady staying at the door to make sure technician will fix our door. Also the waitress with warm smiles at the breakfast place.
I stayed in the Westin for a few nights before joining a tour. The hotel staff are so friendly, accommodation and very helpful. Always had a smile on their faces and willing to help with everything. Check in was so smooth and our room was ready apon arrival. Hotel itself needs a bit of a freshen up, I found the rooms, while very clean and comfortable, slightly dated. The bathroom had a shower/bath combination and the toilet was in an odd spot (my opinion) which was right next to the bath so you could only enter the bath from one end. Buffet breakfast had plenty of options suitable for everyone all fresh and restocked regularly. There was also an Al a cart menu which looked good but I didn't order from.
Good location with the Bow River Parkway and Prince Island park within walking distance. Plenty of places to grab food close by, too. Good hotel to stay at for business travel. Clean, decent sized rooms and bathrooms. We had a little view of the river.
The employees always make the difference and this certainly was the case with the Westin Calgary. In particular I would like to commend Blesilda Pagaoa (Front Desk) Cindy Stewart and Rick Prentice (FD Managers) and Essence breakfast staff. All, especially Blesilda, went out of their way to make the trip special. Thanks again, we will be back.
I was here for Stampede weekend and had an enjoyable stay at the Westin. As Bonvoy elite member I stay at many hotels. This hotel exceeded my expectations right from the get-go Brenda and Constance at the front desk were very friendly and treated me almost like royalty. My suite was extremly large with balcony (a rare bonus) and the hotel pool is great. Gym is a bit small. I left something important at the hotel and Prem was able to get it back to me which was incredibly helpful.
Room was good with plenty space. Nice bathroom and very friendly staff all kitted out for the Stampede. Pool was decent with views over the city. Breakfast was a disappointment. Buffet selection was very poor. We went for selection from the menu which turned out to be very good. No breakfast served Saturday or Sunday which was a surprise. Hotel is located in the business district which means nearly all of the nearby bars and restaurants are closed at the weekend. Hotel probably great for midweek business trip, but not ideal for weekend break
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