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111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Chateau Lake Louise
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 5 hotels in Lake Louise
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Silver level
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise.
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Room & Suite (801)801
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Canoeing
Hiking
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Ski rentals
Skiing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Historic Hotel
Languages Spoken
English, French
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
29Restaurantswithin 5 miles
18Attractionswithin 5 miles
Contact
111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0 Canada
Getting there
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8,900Reviews135Q+A100Room tips
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Popular mentions
They ended up charging $988 ($880 plus fees) for a room we thought was $440 based on the prices listed in huge bold font on their website. We were going in for a deal Fairmont was promoting where you pay for one night and get the second one free, so when the credit card was charged $880 (exactly twice as much) to reserve the room I figured it was a deposit for both nights and that we would get the second nights amount back at check out. This was not the case. When we inquired about the horrific price at check out, the lady at the front desk told us there was nothing she could do and that we would have to call the number on the receipt to inquire about our confusion. After driving the two hours back home and calling said number, we were told there was nothing they could do since we had already left the hotel. The woman on the phone offered no help at all just that she was sorry that we felt badly about our experience. As for the $988 dollar room in question; it had a view of the "back yard" complete with parking lot, construction equipment, scaffolding and men in hard hats having safety meetings. Very romantic. The chrome cast wouldn't work on the tv so we were resigned to having to chose from the horrible selection of tv channels while eating our lukewarm room service meals. The jets in the bathtub were so loud they sounded like they were about to launch the tub into space. Be very careful when booking on the website and read the fine print because the price will be $450 in huge bold font but the actual price will be twice that amount and a complete waste of money. The room they gave us wasn't worth half what we paid. We will never stay in another Fairmont hotel again.…
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Date of stay: November 2020
Helpful
Response from Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise
Responded 3 days ago
Dear Sarahzadvice: Thank you for taking the time to share your feedback. In order to investigate further, I have sent you a private message to request your stay information. I truly look forward to hearing from you soon.
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Let me say this weekend of 20th Nov was one of the best experiences I have had at the Fairmont. It all started with my wife and kids surprising me with a stay at at one of the hotels finest lake view rooms for my 50th birthday weekend. Although embarrassed when being greeted and wished by everyone who I interacted with (the gateman to the bell staff and Samantha) at check in it was a pleasure to know that no detail was spared to make us welcomed and feel like VIP's. The icing on the cake was a bunch of balloons and a platter of delicious treats that awaited us in our room. Lets just say the Wife and Kids made the most of it and reminded me of my diet. I have to give 5 Stars to all the staff at this establishment - well trained. With COVID they took extra special care to ensure safety was paramount. Thank you Samantha- JohnPaul - Paulina- Heather and Elliot for making this an awesome once in a life time 50th Birthday. My wife said this would not have been possible without the help of Kathleen who put this together during these trying and challenging times.…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
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Excited to hear of early snow and COVID deals we planned a 5 day stay. From the get go the service was slow and unprepared. The location is beautiful but isolated which forces long drives or eating exclusively on site. Luckily we had a car and we’re able to drive ourselves to Sunshine and Banff to switch up because the area had little keep young kids busy when not skiing. The pool was depressing. The ‘ski’ hotel had very few shuttles to the hill and each morning seemed unprepared for the skiiers trying to get gear from the boot room and get to the hill. Tables were too few and the hostesses rude. The serves over worked and often unable to bring a drink within the first 20 mins of being seated. Our room was quite basic and only serviced every 3 days?! Overall we would stop in for lunch or dinner because the food and view were good but stay elsewhere next time. Likely in Banff where there are way more options and action. Overall we leave disappointed and underwhelmed and struggling to reconcile the high rating given by others. Perhaps it is offseason. Perhaps COVID but really we expect better from the Fairmont brand. …
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise
Responded 2 weeks ago
Dear kennyt5: Thank you for taking the time to share your review following your most recent stay at Fairmont Chateau Lake Louise. I am disappointed to read that your stay fell short of expectation and would appreciate the opportunity to investigate further. I kindly request that you please reach out to us at chateaulakelouise@fairmont.com with your booking confirmation, or the name that your reservation was booked under. Please know that I have shared your feedback with our Director, Rooms and our Director, Food and Beverage for further internal follow up. I sincerely look forward to hearing from you. Thank you.
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Thank you to the amazing staff for making our stay one we will cherish forever. The hotel is spectacular unlike any hotel we have stayed at. We arrived with balloons, champagne, keepsakes, chocolate and felt so special celebrating my 60th birthday 🎂. The restaurant is amazing we cannot wait to come back. The view from our suite was breathtaking. Thank you for a beautiful memory we will treasure forever!!!
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
This was our first stay with Fairmont Chateau Lake Louise and I went in with high expectations as this was a special trip for my family of 5 and my mom, who was just diagnosed with cancer. I wanted it to be perfect and memorable for her. We booked a 2 bedroom suite, and while the space was exactly what we needed, I have to admit that the view was disappointing. Upon entry, there is a large sitting room, but it was very dim. No windows, which is unfortunate for such an expensive room, to not be able to sit in the sitting room and be able to enjoy some natural sunlight and to enjoy some of the mountain scenery. Our suite had 2.5 baths, a king bed, a pull out sofa bed and 2 twin beds. The hotel should consider changing those beds to queens or another king. Prior to our arrival, I had made pool reservations and dining reservations. The kids loved the pool and the Fairmont did a great job in limiting the amount of people allowed in at a time, and also reserving 15 minutes between pool times to sanitize all the high touch surfaces. With respect to the dining, it was our first time dining out since March and it was wonderful to be able to experience this again at the Fairmont. The food and service was amazing! The hotel did a great job in ensuring that tables were appropriately distanced. To view menus, you scan the QR code and access it online. Overall, it was a very nice stay and we made some great memories with my mom. Lake Louise is a must see, and even though we were here in the summer just to see the lake, seeing it with the snow is such a different experience, and even more so when you stay at the Fairmont and the lake is steps out the door.…
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Date of stay: October 2020
Location
Service
Sleep Quality
Helpful
Response from Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise
Responded 3 weeks ago
Dear CelineCeline: Thank you for taking the time to share your review following your most recent stay at Fairmont Chateau Lake Louise! We look forward to having the opportunity to welcome you back again soon.
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PRICE RANGE
$299 - $781 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont chateau lake louise hotel lake louise, chateau lake louise, fairmont lake louise, lake louise fairmont, fairmont hotel lake louise
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkLake Louise
NUMBER OF ROOMS
539
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Claim Your Listing Frequently Asked Questions about Fairmont Chateau Lake Louise
Which popular attractions are close to Fairmont Chateau Lake Louise?
Nearby attractions include Big Beehive (1.1 miles), Plain of Six Glaciers (2.7 miles), and Moraine Lake (4.1 miles).
What are some of the property amenities at Fairmont Chateau Lake Louise?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Fairmont Chateau Lake Louise?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Chateau Lake Louise?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Fairmont Chateau Lake Louise?
Conveniently located restaurants include Post Hotel & Spa, Whitehorn Bistro, and The Walliser Stube.
Are there opportunities to exercise at Fairmont Chateau Lake Louise?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Chateau Lake Louise?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Chateau Lake Louise?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Chateau Lake Louise offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Chateau Lake Louise?
The staff speaks multiple languages, including English and French.
Does Fairmont Chateau Lake Louise have any great views?
Yes, guests often enjoy the mountain view available here.