I rarely post bad reviews on hotel establishments and try to give the benefit of a doubt since there may be difficulties in maintaining service quality especially during the pandemic. However, I had a few minor and major issues which compelled me to leave this feedback here. Minor issue 1: I emailed the hotel to ask for a room assignment facing the valley and on the availability of the bistro for breakfast. I only got a response after my second email a week later, and only in response to my question on the bistro and not the room assignment request. Minor issue 2: I arrived at 2.30pm to check-in and was told I could only check-in after 3pm. I have stayed in countless hotels across the world and this was the first time I have been unable to check in that late into the afternoon. Good thing I hadn’t had lunch yet so I asked reception for directions to downtown Banff, which leads to the next issue. Minor issue 3: The advice I received from reception was that the road for the main village area was closed for pedestrians only and to park near the train tracks which was a 9min walk from the main area. Turns out the road wasn’t even closed to cars, and there were plenty of parkades open which were much closer to the main village. Not the best advice in my opinion. Minor issue 4: Upon check-in, I was assigned a room on the second floor at the far corner of the property. I was horrified to hear that there were no elevators! I asked for a ground floor unit and was told there weren’t any available (which I found hard to believe because I barely saw any other guests during my stay). I had to trouble (and tip) a staff to assist with our luggages for check-in and check-out which was really unnecessary. Minor issue 5: I found a long strand of hair by the tub, which was very evidently strewn over the soap counter. Surely housekeeping would have noticed such an obvious cleanliness issue, so who knows what other corners of the room have been left uncleaned. MAJOR ISSUE: A huge trailer pulled up right outside our room at 5.30am to unload food supplies to the bistro. The beeping from the reversing and the noisy unloading for the next 30minutes woke me up from my slumber. Perhaps the poor room assignment fiasco was intentional because I got a cheap rate on Hotwire? Anyway it was the straw that broke the camel’s back and which was what led to this bad review. The breakfast was excellent and was the only redeeming factor of the stay which prevents me from giving the lowest 1 star review. …
We had an amazing time at The Juniper, the outdoor hottub, the restaurant, the rooms, the front desk, everything was exceptional, we'll definately return in the future! Close to Banff, close to the Norquay Ski Hill, convenient to turn off coming from Calgary.
Nice location away from the bustle of Banff, but within an easy 5 minute drive into the city. The hotel is located right off of the highway, but we didn't notice any traffic noise. The rooms have almost everything you need, from a desk to a mini fridge, and the bed was very comfortable. It would have been nice to have a safe, and a bit more space - we weren't able to open two suitcases in the room at the same time without bumping into each other. Overall good stay, would come back.
Loved this hotel! Spent our first two days at the RimRock and then came to the Juniper. We loved the Juniper way more than the RimRock. The view is amazing, loved the 1950’s architecture and the interior design. Breakfast at the bistro was lovely and the view amazing. Staff were lovely.
Enjoyed our stay away from the “busyness” of Banff.. Bistro has restricted hours due to COVID but not a big deal as it’s only a 2 minute drive to downtown. Checkin staff were very friendly. Great view if your room faces south (a little traffic noise from the highway - but not a big deal. I would definitely stay again.