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They were incredibly accommodating in handling my specific requests and as a former NYC small hotel owner I felt compelled to post a review. I was unable to stay at the hotel on this occasion due to a death in the family but I am...More
This hotel has many memorable aspects, from the location on the north side of the highway (affording a fantastic view to the south) to the layout of the hotel. The hotel has many unique aspects, from the cozy lobby to the historical photos in the...More
Response from JuniperMgr, Manager at The Juniper HotelResponded November 28, 2017
I appreciate you taking the time to share your Juniper Hotel & Bistro experience; so glad you enjoyed our amenities and natural surroundings!
Christy - Sales Manager
We stayed in the recently renovated 3 bedroom suite on the top floor. We had an amazing stay over Christmas and thoroughly enjoyed it. From the booking process to check-out the customer service was always prompt and very helpful and friendly. The staff are all...More
This is a favourite spot for us. Seems like good value for Banff area and their Bistro has wonderful food. At night, a huge was roaring in the fireplace in the bar. So cosy after a chilly day in the mountains!
Day friendly rooms are...More
I stayed here 3 yrs ago and had a wonderful experience. When I returned this year the hotel shows clear signs of wear with broken and dirty furnishings. We stayed in a king room which had uneven, creaky floors, a floppy bathroom doorknob that would...More
Thank Emily H
Response from JuniperMgr, Manager at The Juniper HotelResponded 3 weeks ago
Thank you for this feedback; we take it very seriously and feel terrible that you experienced this. Training is ongoing at the hotel; we have reached out to the Housekeeping Manager and she will be doing a thorough investigiation. I have also passed your comments...More
Like the previous correspondent, I was there in May and there was nothing included in the room price. As stated, thanks to the Canada 150 Celebration, entry to the National Parks are free. We booked all attraction tickets... More
Like the previous correspondent, I was there in May and there was nothing included in the room price. As stated, thanks to the Canada 150 Celebration, entry to the National Parks are free. We booked all attraction tickets we required online prior to travel