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Well, the place is clean, rooms are a good size. However the restaurant, Bumpers, was not that good.
Actually the breakfast was awful. Coffee, worst I have had, in a while.
Also didn’t find the front desk staff to be very friendly.
The room was fantastic! Everything was really clean and well taken care of. The pool and hot tub were are well maintained and clean. Ate only breakfast there and it was pretty good. Our friends forgot their ski passes and the hotel found them. My...More
We stayed at the Rundlestone for three nights. The front desk staff are exceptional. We were given suggestions of places to eat, things to do, and discounts for equipment rental.
We enjoyed using the heated parking, but people checking in tend to block the entrance...More
Front counter staff were extremely welcoming and accommodating as the room we had overlooked the pool and had a very tiny window which made us feel like we were in a box. Rooms were nice but not worth the price paid, hotel needs updating and...More
1 Thank Bridget R
Response from RundlestoneFOM, Front Office Manager at Rundlestone LodgeResponded 1 week ago
Thank you for taking the time to leave a review Bridget.
I am disappointed to hear you did not leave satisfied and hope you give us a chance to redeem ourselves the next time you're in Banff. Give us a call when the time comes...More
The greeting at check-in was lack luster and stepping into the elevator, that seemed to fit. The room was an ice box and it took forever to find the thermostat to adjust it (hidden behind the TV). The room lighting was really poor which made...More
Response from RundlestoneFOM, Manager at Rundlestone LodgeResponded 2 weeks ago
Thank you for your review, jamasiangal.
We appreciate you taking the time to give us and honest review as it allows us to see where we can improve for the future.
It is sad to hear that you didn't feel like your greeting was enthusiastic,...More