We as a family of 4 spent 2 nights here at the of March. It was fairly busy here and a lack of parking. We had our dog and the room provided a dog bed, dog bowl and a dog toy. This is the first place I ever been that has amenities for pets. The room was dated and very dusty. It is clear that the housekeepers just do the basic cleaning. There was a lot of dust on the TVs and ledges. Due to Covid, you could book the pool or hot tub for 25 mins. Overall great family getaway and very pet friendly.
The room is neat and kinda outdated . Our room had a fireplace and we didn’t use it, we went out for dinner and returned to our room all covered in smoke like someone had a bonfire. We opened the door and windows right away. We called the front desk and someone came to check in a heartbeat so kodus to the staff here. We appreciate the staff here for doing their best to make guests comfortable during this pandemic. Otherwise we had a very relaxing stay and the view here is magnificent and we enjoyed the hot pool. We will definitely come back and we recommended this place to our families and friends as well., plus we love Banff!❤️..
My go too place to stay in Banff I’ve stayed here 8 times in 5 years and it never disappoints this was our first time staying in the one bedroom ground floor units and it was brilliant, very specious and has everything you could ever need. Of course there is the covid restrictions for the hot tub but if your not picky with times then just call and see what they can offer we got to use the pool at 8.30am and the hot tub at 2pm when the resort was quite.
Room is getting dated and tired. They are in need of being updated. The cushions on the hide a bed had no life in them anymore - it has uncomfortable to sit on the love seat to watch TV. No fitted sheet on the bed just two top sheets. The hearth was cracked - it could have been glued just to look like you tried to repair the hearth. Overall staff were lovely, location is beautiful but the accommodations were not satisfactory.
We just spent 3 nights here for a lovely weekend getaway. We were welcomed by friendly staff who was able to let us check in early for our 3 queen bed unit w/ the games room. And I was greeted w/ a bday gift... what a nice gesture! I was a little worried about booking the hot tub/saunas session... as I called the 1-800 # prior to arrival & the lady on the phone made it sound like it was unlikely that we’d be able to book a 25 minute time slot as they were fully booked for all of their 100 units this wknd- and there was only 50 slots per day & she said that I might have to go stand in line the next morning prior to 7am to get a slot- but it was not the case & it was so hassle free, as I was allowed to book at check-in for 1 time slot! We stayed in unit 308, it was right across from the lobby, right above the bbq’s & right beside the little playground... so it was quite noisy as the walls/windows were thin. But aside from that, our unit was great. It was cozy, the beds were comfy & the fireplace was nice, with kindling in the lobby & firewood in the huts in the parking lot. The other minor issue was the lack of parking... the parking lot is always full. And the underground parking near the lobby is also small and was full... and there were a ton of monster trucks & huge suvs- some decided it was ok to take up 2 parking spots in the underground, which is not okay! I would definitely be back, next time I’d like to book one of the suites w/ the private jacuzzi on the balcony... and I will certainly bring a pair of ear plugs or noise canceling earphones!…