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Hidden Ridge Resort

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Hidden Ridge Resort
Hidden Ridge Resort
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1,936 Reviews from our TripAdvisor Community

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Showing 1,873: English reviews
Montreal, Canada
Reviewed 2 days ago NEWvia mobile

Not secure for belongings No safe fire places due to potential sleeping breathing hazards Broken amenities Bad management Not accommodating They lie Step 1 gave us keys to an already occupied room, walked into peoples belonging and space. This is not a SECURE hotel for your belonging, lucky we where trust worthy people. Step 2 walk back to front desk...

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Helpful?
Thank EmanuBear
Leeds, UK
Reviewed 4 days ago NEWvia mobile

Super helpful receptionist from NZ was Jess, mentioned in previous reviews. Problems were sorted quickly, and all of the staff were helpful and friendly. Accommodation perfect for family groups like us, beds very comfortable but sheets a bit tired. Wi-fi was poor as others have mentioned but not a deal breaker. An extra sofa rather than an armchair would have...

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Helpful?
Thank Jaspersdad
Calgary, Canada
Reviewed 6 days ago NEW

We had 7 adults and 2 small children in a 4 queen and 1 pullout unit. There was a full kitchen, fireplace, 2 full baths and a loft. Also a washer and dryer. Staff were excellent, coming promptly to change a burnt out light bulb and providing extra facecloths when requested. The unit was clean and had everything we needed....

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Helpful?
Thank marmie79
Art G, General Manager at Hidden Ridge Resort, responded to this review

marmie79, we're so happy to read you had an awesome family ski vacation. We're happy you fully enjoyed the facilities and services we provide for our guests. We certainly look forward to welcoming you back on your next trip to the Banff area.

Reviewed 1 week ago via mobile

Absolutely wonderful stay at the Hidden Ridge resort. Banff itself is beautiful, easy to get around (20 min walk into town from the hotel or a bus which regularly - and I mean on the dot on schedule regularly - takes you into town). The view from the hot tub is incredible and I can recommend asking for a room...

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Helpful?
Thank Francisca S
Art G, General Manager at Hidden Ridge Resort, responded to this review

Francisca S, we're so happy to read you enjoyed your ski trip to Canada and we're happy you let us be a part of it.

Reviewed 1 week ago

We stayed at Hidden Ridge for a ski week. Overall it was great. Firstly, 2 great members of staff. I believe his name was Jay (English guy) who went out of his way to help. And a girl from New Zealand (sorry, I can't remember her name). Both were excellent. Unfortunately, some of the other members of staff were a...

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Helpful?
1Thank Brendon B
Art G, General Manager at Hidden Ridge Resort, responded to this review

Brendon B, thank you for pointing out the staff that were helpful and accommodating during your stay; we really appreciate hearing that feedback. We're happy you enjoyed your room and the hot tub even during the -28c weather. We appreciate your recommendation and look forward to welcoming you back in the future.

Bellingham, Washington
Reviewed 1 week ago via mobile

I have mixed reviews about my stay at hidden ridge. This is my second time staying at the resort and things seem to have gone downhill some. First the good. The hotel staff are wonderful and very knowledgeable and go out of there way to help. The location is great with the free bus passes. Having a fireplace in the...

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Helpful?
1Thank ginganinja84
Art G, General Manager at Hidden Ridge Resort, responded to this review

ginganinja84, we're happy to read you enjoyed your stay. I apologize the internet didn't work too your satisfaction. There are times when high demand slows down connectivity, which is the same at my apartment. I can assure you that we continually work to ensure the amenities in our guest rooms are in working order so our guests enjoy all we...

Toronto, Canada
Reviewed 2 weeks ago via mobile

Awesome place to go for a ski vacation. It's not the Ritz but it's clean , friendly , has great pools , the views outside were awesome with the jacuzzi and the pool Nice kitchen with all you need to cook and save a little money. Staff was attentive They had lots of wood for your fireplace if you needed...

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Helpful?
Thank jillyyz
Art G, General Manager at Hidden Ridge Resort, responded to this review

jillyyz, we're so happy to read you enjoyed your stay with us at Hidden Ridge Resort. We're glad to read you enjoyed the facilities and services we provide for our guests during their stay. We appreciate your recommendation and we look forward to welcoming you back.

Reviewed 2 weeks ago via mobile

I really enjoyed my stay at Hidden Ridge Resort. The cottages here were very well kept and the daily service was exceptional. The hot tub was perfect way to relax after a day on the hills. The Resort provides firewood for free which as a great bonus. We saw some wildlife roaming around the resort too. My only complaint is...

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Helpful?
1Thank Dan K
Art G, General Manager at Hidden Ridge Resort, responded to this review

Dan K, we are very happy to read you really enjoyed your stay and found it to be a great resort in Banff. We have a bit of wildlife that hangs around the resort which offers our guests great photo opportunities along with the fantastic scenery surrounding us. We appreciate your kind words and we look forward to welcoming you...

Rocky Mountain House, Canada
Reviewed 2 weeks ago

I have a mixed review on this place.It is a well maintained place for its age.The front staff and staff in general were great.However we arrived after 4,the suggested time ,room was not ready tell 530,after a long day it was a tad frustrating.The front staff was apologizing for the delay ,but really all rooms should be ready for the...

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Helpful?
Thank rjspeight
Art G, General Manager at Hidden Ridge Resort, responded to this review

rjspeight, I apologize your room was delayed for check in, this certainly isn't common for our guests. We are a bit isolated from the downtown core of Banff which allows our guests to have a quiet atmosphere away from the hustle and bustle and noise from vehicle traffic, we also have great views you wouldn't receive at a downtown hotel....

Calgary, Alberta
Reviewed 3 weeks ago

This room was great for our third anniversary weekend. The view was great and the private hot tub was the selling point for sure. Very quaint and cozy. Our only problem was that the WiFi was terrible. We couldn't connect for more than 10 minutes at a time and we were right above the lobby. This wasn't too much of...

Review collected in partnership with this hotel
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Helpful?
Thank devlini2017
Art G, General Manager at Hidden Ridge Resort, responded to this review

devlini2017, we're so happy we were able to be a part of your third anniversary weekend. Our Premier King Jacuzzi Suites are great for romantic getaways and we look forward to welcoming you back for your next visit to Banff.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 

Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $139 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hidden Ridge Resort 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff
Hotel Style:
#4 Romantic Hotel in Banff
#4 Family Hotel in Banff
#4 Business Hotel in Banff
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Questions & Answers

Here's what travelers have asked, with answers from Hidden Ridge Resort staff and other travelers.
34 questions
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See all questions (34)

Questions? Get answers from Hidden Ridge Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hot tub can get noisy at the weekend, so request a room further away.”
 of 5 bubbles brendonb778, 1 week ago | Read review
“Ask for a renovated room”
  • covered the sofa because of the dirt etc.
  • Trim on cupboard by dishwasher
  • Finish coming off bathroom trim
  • We had to use a feather bed to make the sofa easy to get on and off of.
  • Lots of soot round the ceiling this is above the patio door
 of 5 bubbles DrumhellerJanet, 3 weeks ago | Read review
“2nd floor to avoid hearing foot steps.”
  • Watching the Jays game!
  • Enjoying a beer in front of the fire.
 of 5 bubbles B4988VPmartinb, Jan 12, 2017 | Read review
“Lower units can be noisy due to heavy walking upstairs”
 of 5 bubbles 781jeremyc, Jan 7, 2017 | Read review
“Stay in the upper suite, not the lowest level suite, to avoid noise from the suite above you.”
 of 5 bubbles SAS_Allen, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question