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Fairmont Banff Springs

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#2 of 32 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Banff Springs
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5,994 Reviews from our TripAdvisor Community

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Showing 5,659: English reviews
Minneapolis, Minnesota
Reviewed 3 days ago NEW

Great hotel with a very long history. Historic architecture, kept up to modern expectations. Rooms were clean, and very comfortable. Staff was friendly and helpful. Scenery in Banff is magical. I will hopefuly be able to return to spend time there this summer.

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Thank tw__100043323
Calgary, Canada
HOTEL’S FAVORITE REVIEW
Reviewed January 15, 2017 via mobile

Stayed at Fairmount Banff Springs January 14. Upgraded to "Fairmont Gold" which is sorta a hotel within a hotel. The 5th floor is dedicated to Gold visitors. It has its own separate checkin/reception desk on the 5th floor. "Gold" has a huge lounge area with different areas, large screen tv area, common food area, quiet area, etc. Fantastic space. With...

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2Thank Todd F
About Hotel's Favorite Review
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear Todd F, We are glad that you got to enjoy the amenities and added bonus' of staying on our Gold Floor and that you were also able to enjoy our pool ( the views are unbeatable), restaurants and that you found the staff friendly at every encounter. Ensuring that your stay with us is as perfect as possible is...

Medicine Hat
Reviewed 4 days ago NEW

Absolutely top notch hotel, service, staff, facilities, rooms, pools, conference facilities. I just can't say enough about the experience at this hotel. This is my 4th time staying at the Fairmont Banff Springs. From arriving at the front door, the valet staff are so polite and friendly (and will not accept a gratuity). The front desk clerks are always very...

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Helpful?
Thank Jackiet999
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear Jackiet999, By the sounds of it you had a whirlwind time here at the Castle and we are so glad to hear that you absolutely loved your time here! We appreciate that you keep coming back and hope that you have planned more trips to come visit us, as there is always so much to see and do here....

Sydney, Australia
Reviewed 4 days ago NEWvia mobile

We had lunch at Waldhaus Pub which was nice except food a bit rank. Wine good and an awesome Caesar. Setting is quite spectacular overlooking frozen river and ice skating area. Awesome mountain views. Hotel is a village in itself

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Helpful?
Thank Philip R
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear Philip0907, We are so glad to learn that you had a great time at the hotel and managed to check out the views from the Waldhaus Pub, we are sorry if your dining experience did not match the views but we hope the drinks made up for that. We will be sure to pass along your feedback to our...

Aurora, Canada
Reviewed 6 days ago NEW

First time back in Banff in the winter since our last trip 12 years ago. The place has changed a lot. A bit too touristy for our liking but breathtakingly beauiful just the same. Worked at the "castle" years and years ago and had always wanted to visit again one day again as a guest. So we did just that...

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Thank wherenexttime
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear wherenexttime, Happy Anniversary! Thank you for coming back to celebrate such a special occasion with us! It is also very heart warming for us to welcome back familiar faces. While Banff has changed quite a bit we are also happy to say that those views never will, just as you said, they will probably always be just as breathtaking!...

Dallas, Texas
Reviewed 6 days ago NEW

This hotel was a beautiful property. The common areas and exterior are well maintained and so impressive. The staff goes out of their way to be top notch and provide great interaction with each guest. Room service is very slow; the front desk sent us some wine and cheese, we waited an hour and finally left. Housekeeping didn't come to...

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Helpful?
Thank TallTexan75229
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear TallTexan75229, We are so glad to hear that you would come visit us again and that you thought our property is beautiful. Between us, we really never grow tired of the amazing views! We would like to take this opportunity to apologize for the minor inconveniences that occurred during your trip and want to thank you for bringing this...

Brandon, Canada
Reviewed 6 days ago NEWvia mobile

Spent four days at this hotel. Superior service in all areas, from front desk check in to the staff meeting you with a kind greeting in the hall. Beautiful setting in the Rocky Mountains that just does not get any better!

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Thank prairiephyre
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear prairiephyre, First and foremost, thank you for taking the time to post this review and for your wonderful comments. We are thrilled that you had a great time here and we are also glad to know that you felt welcomed by our colleagues here. This is something that we strive to do with all our guests and are thrilled...

Calgary, Canada
Reviewed 6 days ago NEW

One of the best managed properties I have been to! The staff is fantastic! excellent food, wonderful rooms with outstanding views, super service. And such a wonderful staff! creating a lovely relaxing energy in the place. Outstanding hotel... Most strongly recommended ...

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Thank Nirvangill
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear Nirvangill, Thank you for the recommendation and for posting this review with your kind comments, we truly appreciate it! We will be sharing your comments with our team here, as they will be glad to know you had a great time at the Castle! We hope to see you again soon! -Fairmont Banff Springs

Calgary, Alberta, Canada
Reviewed 6 days ago NEWvia mobile

This was the most amazing level of service I have ever received from a hotel. Hot towel at check-in at the private concierge desk, complementary snacks and non-alcoholic beverages, free breakfast and appies and free overnight shoe shine service. Plus, a beautiful dining room and quiet rooms complete with games and big screen and an honour bar. The staff made...

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Helpful?
Thank Terrie M
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear Terrie M, We are so glad to hear that you had a wonderful time here at the Castle! From the sounds of it, you had a great time exploring the Gold Floor and the property. We will be sure to send along your kind comments to our colleagues, as they will be delighted to know that you had a...

Sugar Grove, Illinois
Reviewed 6 days ago NEW

The Fairmont Banff Springs hotel is a lovely, historic and huge hotel. The complementary tour of the hotel was very interesting and worth it. Banff is a great small town with plenty of shops, sight-seeing spots and very friendly locals. We visited there in the Fall and took chair lifts at two of the skiing resorts up the mountains. Saw...

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Thank djn8851
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this review

Dear djn8851, There is absolutely no shortage of beautiful views here in the Canadian Rockies! We are glad to learn that you were able to explore the Castle and had a chance to go on our Heritage Tour - the history of the Fairmont Banff Springs is something we are so very proud of. Thank you for taking the time...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
1888 Chop House
1888 Chop House
Cuisines: American, Steakhouse, Canadian
Bow Valley Grill
Bow Valley Grill
Cuisines: American, Canadian, Grill
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 

Additional Information about Fairmont Banff Springs

Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $297 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Reservation Options:
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont
Hotel Style:
#1 Family Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#2 Business Hotel in Banff
#2 Spa Hotel in Banff
#2 Romantic Hotel in Banff
#2 Luxury Hotel in Banff
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Banff Springs staff and other travelers.
62 questions
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Questions? Get answers from Fairmont Banff Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want a mountain view room, make sure you ask when you make the reservation.”
 of 5 bubbles Jackiet999, 4 days ago | Read review
“Always good to view hotel website, and contact them directly. They were most helpful”
 of 5 bubbles wherenexttime, 6 days ago | Read review
“The "Gold" level rooms are exceptional.”
 of 5 bubbles djn8851, 6 days ago | Read review
“I can't say which rooms are best as we have only ever had the same twin room on the 6th floor overlooking the Avenue.”
 of 5 bubbles chloemojo, 1 week ago | Read review
“a room with a mountain view”
  • view down
  • view
 of 5 bubbles sneakyright, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question