Beautiful historic hotel located just outside of downtown Banff, accessible by the free public bus system. Rooms are historically quaint, but beautifully kept. The flowers around the hotel are spectacular. There is golf, horseback riding available for a fee. They offer complimentary bicycles for your use. The Bow River is right behind the hotel and there is a downhill trail to get to it. But it’s Uphill coming back. If you are going to Banff, why not stay in the best!
2 star for the room experience: Went for a conference and was in a Gatehouse 1 bedroom suite. Poor views from windows with 2 windows showing the staff ramps of the backside of the hotel and 1 window that showed 2 trees. Space in the room was proportional to the money spent. What made it more of a 3 star hotel experience was that late at night there would be an intermittent low pitch vibration sound coming from pipes in the wall which impaired sleep. Additionally, you can hear conversation in the hallway. We notified the manager who offered to move us (who wants to pack-unpack when you're leaving in 3 days), send a person to assess the problem or discount the room. We took the 3rd option. On the last day the toilet stopped flushing properly, so the noise was probably a warning of plumbing issues. Beds, pillows were comfortable. If you have physical limitations, the maze like hallways/stairs may be very difficult. 5 star: The hotel sponsored walks/talks were excellent! A shout out to Alex and his discourse on forest management in Banff. They are accommodating to address whatever interest you have.…
Melissa P. was our Fairmont leader for a free-guided hike around the trails and paths near the hotel. From the moment she greeted us, we felt welcomed and knew we were in for an educational and fun outdoor adventure. Well equipped with bear spray, whistles, medical paraphernalia (none used!), and mosquito spray (used in the woods), Melissa is a fantastic guide. Do not hesitate to sign up for Melissa's hikes — by the way, she took us to the best places for key photos and she offered (and took) pictures, too. NB: For another excellent choice, Melissa teaches a fun Sunday afternoon "paint and wine" class. Thanks, Melissa! Terrific!
This was amazing and memorable trip , Bow trail and pool were the most amazing part of the stay, the food was amazing and the ambiance is mesmerizing . Staff was helpful and courteous. Lots of things to do in hotel itself which is a museum. Only thing is tHt wish they could offer them more frequently as we had to miss several if we were not around
We have stayed 2 nights and just loved our time here. All the staff are exceptional, friendly, helpful and just make your stay in this magnificent hotel the cherry on the cake. The spa is worth every cent. We loved our massage and time in the mineral pools. The scenery is breathtaking. What’s not to love. This is a super special place.
Spectacular setting and nature, very accessible nature walks and sporting activities, excellent hotel and service, food, staff. Best hotel I have stayed at for years. Especially impressed that pets are allowed. Excellent environment friendly and aware. Cannot be bettered. I will be back for sure!
Awesome hotel with yummy food and great facilities. Highly recommend this hotel even if pricey. Free shuttle into town which is charming. This requires 200 characters but I think I've said it all. Go!!!
Unfortunately our visit was “cut short”, as they wouldn’t let us in to enjoy the SPA, even with buying massages and facials, because no one would take care of my Birthday girl / blind mom, while I had to go and had a facial - and it’s all because they haven’t updated their website, and “ forgot” to mention that- if u are coming on the weekend, there is no more admissions available to just enjoy the SPA, but with massages and facials only- to which I was ok to purchase , but that wasn’t enough and they would stick my blind mom on her Birthday to wait for me behind the door, and since my baby sitter is only till 4 pm in Calgary, we came for 3 hours only to celebrate, - was coming here for years and years, those rude people and their manager told us to -next time then, we can’t help. Thank God for Deb in Rundle bar to take care of us , so we can enjoy oysters and beautiful tuna poke and lemongrass beef😋😋😋… and make it up for completely ruined 70 th Birthday for my mom, my heart brakes just from thinking how this place went from my “ favourite “, to the worst ever… Don’t want to sound like a drama Queen , but it’s important to celebrate Birthdays for our parents- as it is might be the last one to celebrate, as they are getting older quickly . That been said, I’m truly disappointment - and from now on , for sure, will go spend my money somewhere else, and sure, will highly recommend to all my friends to go to other SPA, not spending on terrible service !!!…
Staff were friendly, resort activities staff are extremely knowledgeable about the area. Kudos to Alex and Lucy for the gardens tour as well as brief spinoff for downtown highlights. Need to return to hit the hidden gems of this beautiful place.
The entire experience was wonderful! The property itself is something to see. The rooms and the grounds are beautiful, and the views are amazing. The staff is very friendly and accommodating. My only slight complaint is the bathrooms are very small - but still nicely appointed. We also experienced a half day guided tour to visit Lake Louise and Lake Moraine with an excellent guide, Scott Berry.
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