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Tunnel Mountain Resort

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#21 of 32 Hotels in Banff
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Tunnel Mountain Resort
Tunnel Mountain Resort
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1,049 Reviews from our TripAdvisor Community

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Showing 992: English reviews
ontario
Reviewed October 1, 2013

Stayed here Sept.17/13. Went to check in around 3pm, were told our room was being cleaned..come back at 4. After getting in our room I noticed rings and sticky spots on the large counter around the sinks.wiped it with one of the washcloths and it was gross and filthy. I took the dirty cloth to the front desk and showed...

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Helpful?
1Thank canadellie
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

We strive to impress each and every guest, and it is disappointing to read that we did not succeed with you. Service is of up most importance. Never hesitate to ask for what would make you more comfortable, and discuss with management if you feel you are not getting the service you expect. Thank you for bringing to our attention...

Edmonton, Canada
Reviewed October 1, 2013

While enjoying the comforts of home (dishwasher, pots& pans, fridge, microwave), you can enjoy a walk down through the many mountain trails and soak in the hot tub later while the children go down the water slides or have a game of air hockey. Only a short drive to many shops. Grocery, and liquor store on site with a laundromat.

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Thank Barb S
Wingham, Canada
Reviewed October 1, 2013

We got a coupon from LivingSocial to stay here for 2 days on our honeymoon. After checking out the website it looked like a wonderful, modern, clean place to stay so we bought the deal. It was the exact opposite. After taking 20 minutes to find the room - signage is terrible. We got a one bedroom suite - stains...

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7Thank MrsMcCracken
Carlisle, United Kingdom
Reviewed September 28, 2013 via mobile

Knew this was a little out of town. Suited us fine. Lodge was very clean and had all we required, facilities were excellent, although seemed few tried them, private pool! Deer greeting us on balcony was a bonus.

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1Thank millster3
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you so much for taking time to write a review on us, it sounds like you truly enjoyed your stay with us. Please come and visit us again, we would love to see you again. Thanks so much and see you next time.

Banff
Reviewed September 23, 2013

Review collected in partnership with Easytobook.com
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Thank S L
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Port Townsend, Washington
Reviewed September 23, 2013

We spent four nights here and enjoyed ourselves. The rooms are a little dated and the floors (other than the bedrooms) are tile. Our room had a very sticky bathroom door. However the room was adequately sized and the shower was wonderful. It is located a short drive from downtown Banff which makes it a quiet place. This was important...

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Thank Abracadabra_10
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit.

Guelph, Canada
Reviewed September 18, 2013

My husband, our one-year-old daughter and I were in room 162 and I have a feeling it is normally a party room. While the room itself was fine, it wasn't great, and it was a bunch of little things that annoyed me enough to only give this spot an average rating. The interior was a bit dated (although my husband...

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Helpful?
Thank MrsBee711
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. We would welcome the opportunity to hear from you directly as we try to address your specific concerns. If you wish to contact us, please call the hotel directly

Perth, Australia
Reviewed September 17, 2013

Tunnel Mountain Resort was just great. I had self contained chalet type accommodation which I found really useful and pleasing as I was staying for 5 days. I liked that there are local shops over the road (grocery and liquor store) which was great for making breakfast etc in the mornings before heading out for the day. What I also...

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Helpful?
Thank Melissa W
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for your kind words about our service! A comment like this brings us all great pride and big smiles when we've succeeded in providing our guest with the great experience we strive for. I hope to see you again soon!

Sooke, Canada
Reviewed September 16, 2013

On our honeymoon we had an executive room with a king. All properties in Banff are close to everything. This property is clean and well appointed. The staff are friendly and helpful. We enjoyed the stay and found it of good value. However, staff did not have the ability to resource our online reservation. We arrived exhausted and wanted to...

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Thank tbulmer
Innisfail, Canada
Reviewed September 12, 2013

I have stayed here on two occasions with my two small children, the staff were very friendly and helpful, and I even had one staff member lend me her personal phone charger when I had forgotten mine. The kids enjoyed the play structure at the park and while the pool was a bit deep for them at this age, they...

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Helpful?
Thank Robynrlp78
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

It brings us all great satisfaction to see we've succeeded with our goal of providing excellent guest service. I'm so glad you appreciated this! We are genuinely concerned for each and every guest; striving to make everyone's stay as pleasant as possible

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 

Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $96 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tunnel Mountain Resort 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Chalet
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#7 Romantic Hotel in Banff
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Questions & Answers

Here's what travelers have asked, with answers from Tunnel Mountain Resort staff and other travelers.
2 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great service and awesome people. ”
 of 5 bubbles wayneh751, 5 days ago | Read review
“Get a one bedroom condo and you will have a great view and full kitchen.”
 of 5 bubbles 605daleh, 1 week ago | Read review
“probably at a different resort!”
 of 5 bubbles Surfshark, 1 week ago | Read review
“Get a unit facing Mt Rundle... lovely views”
 of 5 bubbles GuyFromCalgary, 4 weeks ago | Read review
“For an executive suite, room 302 was my favourite.”
  • Executive Suites are spacious, with large TV, double curtains, large bed, sofa & table and workd
  • The shower is good & powerful and also functions as a steam room!
  • Heated tile floor, fridge, microwave, drip coffee, kettle, wine bucket, etc.
 of 5 bubbles jordanz2017, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question