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Rimrock Resort Hotel

300 Mountain Avenue, Banff, Banff National Park, Alberta T1L 1J2 Canada
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Traveler (2395)
360
Panoramas (16)
Room & Suite (632)
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About

#2 of 6 resorts in Banff
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.0
Travelers' Choice
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Highchairs available
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Skiing
Squash
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Classic
Languages Spoken
English, French
4.5
4.5 of 5 bubbles7,001 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled near top attractions like the Banff Gondola, Rimrock Resort Hotel delights guests with its convenient location and free shuttle service. The hotel's rooms are often celebrated for their spaciousness and views, though some travelers suggest they could benefit from updates. While service is typically friendly and attentive, it can occasionally be inconsistent. Cleanliness is a strong suit, with a commendable level of upkeep in rooms and facilities, including the SPA. The atmosphere is welcoming, accented by a majestic fireplace and indoor pool, yet some guests feel that the high prices don't always equate to value, citing the need for modernized amenities.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Top-notch
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7,001Reviews78Q+A100Room tips
Traveler rating
  • 4,330
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  • 611
  • 273
  • 183
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Popular mentions
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Most Recent
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Richard wrote a review Mar 2024
9 contributions
Our anniversary celebration in Banff was truly unforgettable, thanks to the exceptional service provided by Rimrock Resort Hotel. Every interaction exceeded our expectations, making it one of the most memorable resort experiences I've ever had. From the complimentary room upgrade to the concierge's impressive ability to secure a last-minute table for the 7-course tasting menu at Eden, the entire experience was nothing short of amazing.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded 4 weeks ago
Thank you so much for taking your time to rate your experience. We are so happy to hear you enjoyed the service our hotel has to offer as well as Eden dinner. We look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Siobhan S wrote a review Feb 2024
Calgary1 contribution
+1
So many pillows!!! Helpful with my distress daughter, 8yrs, who was frightened by some rowdy guests… they left and the pillows helped as well as the white chocolate brought up by the day manager on duty. So considerate he is. Manas R, I believe
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Walk up to the hot spring! Worth it. The free bus tickets to see the town of Banff is amazing 🤩....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 29, 2024
Thank you so much for taking your time to leave us a review. We are very sorry to hear about your experience at the pool, and thank you for informing us and letting us handle the situation. We hope we will have the pleasure of welcoming back for a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Adam B wrote a review Feb 2024
1 contribution
I used to come to the Rimrock as a teenager every year during Christmas break, and haven’t been in about 15 years. I had a nostalgic moment hanging out in the lobby and using the hot tub/steam room facilities. It’s definitely showing its age in both the pool area especially, and the bathrooms in the rooms. The breakfast buffet was not worth the price IMO, and the food was average. Next time I will skip the breakfast and head to some place in town. Overall a decent stay.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Skip the breakfast and go into town.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 29, 2024
Thank you for taking your time to leave us a review. We are so happy to hear you returned to our resort after 15 years. We appreciate your feedback and look forward to you seeing what our future renovations will bring.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott D wrote a review Feb 2024
1 contribution
We celebrated our anniversary in Banff and Rimrock went above-and-beyond on every interaction to provide one of the best resort/hotel experiences I've ever had. From the upgraded room to the concierge managing to get us a table for the 7 course tasting menu in Eden at last moment, the entire experience was amazing.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Mar 1, 2024
Thank you very much for the great review and recommendations. We are truly honored that you chose our resort to celebrate your Anniversary and are delighted to hear that you enjoyed your stay. We appreciate your compliments our resort and facilities. We hope that we will have the pleasure of welcoming you back for a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie O wrote a review Feb 2024
Madison, Mississippi4 contributions27 helpful votes
+1
Our experience at The Rimrock was incredible! The literal and figurative warmth provided by such a beautiful place and the staff was an idyllic setting to spend our honeymoon. The views from our room were breathtaking. We were so excited to get out and enjoy the outdoors, but we loved coming back in the afternoons/evening. The valet/bell desk, front desk and concierge team, waiters, bartenders, hosts/hostesses and even the engineers who assisted with a running toilet provided such an amazing customer service experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Utilize the concierge team. They are there to help make your trip special, so make the most of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 26, 2024
Thank you so much for such a great review, Katie! We are absolutely stoked to hear this. It is always so great to receive compliments on our views, restaurants and service. We hope that we will have the pleasure of creating more memories with you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katia74LA wrote a review Feb 2024
Los Angeles, California25 contributions44 helpful votes
We loved everything about Rimrock, the location, absolutely outstanding personnel, from the concierge, to the restaurant to the shuttle drivers when out of their way .. We will be back ! Rooms are nice and the view was fantastic! Bathrooms a bit outdated but clean ! Food at breakfast was really good ! Every single person was friendly and very helpful. Especially great fun to the outstanding shuttle drivers who were helpful with local drive, tips about the town, etc ! Overall a great value ! Fantastic location, close to the areal tram , hot springs and the shuttle makes it reasonable to reach the slopes !
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: If you are skiing allow yourself extra time to get to the slopes, shuttle meets another shuttle...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 26, 2024
Thank you so much for taking your time to rate your experience. We are so happy to hear you enjoyed our service, cuisine and location. We look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve P wrote a review Feb 2024
6 contributions1 helpful vote
Stayed at the Rimrock for a week and had a wonderful experience! We loved the hotel, location and fantastic staff! The staff is excellent, always friendly and very helpful (best customer service ever). The best hotel experience we’ve had in the past 10 years!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 23, 2024
We are so happy to hear it. We feel the same way too!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roam704385 wrote a review Feb 2024
2 contributions
I had the opportunity to stay one night at Rimrock with my sister and we wished we could have stayed at least 3 nights. It is not only a gorgeous hotel but a lovely place to make memories together and experience fine dining and the beauty of Banff.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 23, 2024
Thank you very much for taking the time to leave a review. We appreciate your feedback and compliments on our cuisine and facilities. We hope that we will have the pleasure of welcoming you back for a future stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michele S wrote a review Feb 2024
Phoenix, Arizona239 contributions116 helpful votes
We were very happy with our stay at the Rimrock. The hotel staff was extremely friendly. It is located super close to the Gondola and hot springs. The best thing I did was use valet parking. It wasn't that much more than self-parking and they were very friendly and helpful and made sure all the ice was off my window. It was awesome. I know that sounds silly, but coming from AZ the weather was quite a bit colder than I am used to and not the most familiar with dealing with snow and ice, so having them go and get my car and have it drive ready was awesome.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: If you are not local and deciding whether or not to get a rent-a-car......... No question, get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 23, 2024
Thank you very much for your excellent review. We are truly happy that you chose our resort for your stay and we appreciate your compliments on our team and facilities. We hope that we will have the pleasure of welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karianne Y wrote a review Feb 2024
1 contribution
Excellent stay! Staff was efficient, professional, and provided wonderful service. Great location and beautiful views. Free bus pass was super convenient and appreciated to avoid parking headaches downtown. Only complaint was parking garage not well suited for SUVs or trucks.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Reminder: you need your room key to get out of parking garage
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Rimrock Resort Hotel, Other at Rimrock Resort Hotel
Responded Feb 23, 2024
Thank you very much for the great review. We are thrilled to hear that your stay at our resort was wonderful. Your compliments on our facilities and service are much appreciated and have been shared with the team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Banff area.
PRICE RANGE
$330 - $703 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rimrock hotel banff, rimrock resort banff, banff rimrock hotel
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
333
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RIMROCK RESORT HOTEL - Updated 2024 Prices & Reviews (Banff, Alberta)

Frequently Asked Questions about Rimrock Resort Hotel
Which popular attractions are close to Rimrock Resort Hotel?
Nearby attractions include Banff Norquay Summer Sightseeing and Via Ferrata (3.9 miles), Sulphur Mountain (0.9 miles), and Tunnel Mountain Trail (1.8 miles).
What are some of the property amenities at Rimrock Resort Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Rimrock Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Rimrock Resort Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Rimrock Resort Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Rimrock Resort Hotel?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, The Juniper Bistro, and Sky Bistro.
Are there opportunities to exercise at Rimrock Resort Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Rimrock Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Rimrock Resort Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Rimrock Resort Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rimrock Resort Hotel?
The staff speaks multiple languages, including English and French.