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Sunshine Mountain Lodge

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#9 of 32 Hotels in Banff
Certificate of Excellence
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Sunshine Mountain Lodge
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520 Reviews from our TripAdvisor Community

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There are newer reviews for Sunshine Mountain Lodge
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Showing 519: English reviews
Fredericton, Canada
1 review
4 of 5 stars Reviewed May 15, 2016

This was the first time I had stayed at the resort. I have skied at Sunshine Village many many times. I truly enjoyed staying right at the mountain. The staff were very friendly and professional and the service overall was great and I will stay there again Pl

Review collected in partnership with this hotel

Helpful?
Thank michelelH3035LJ
Banff, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 14, 2016

We had dinner and service was good - very friendly server and food was okay Breakfast. - not so good - toast was cold and hard - no jam on the table - had to ask for refill on coffee ! Omelette were not good

Review collected in partnership with this hotel

Helpful?
1 Thank judy p
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for your feedback, Judy. I am very sorry to hear that we seem to have missed the mark on your dining experiences during your stay. Please know that I will be passing your feedback on to our entire team, so we may continue to improve our customer experience going forward. Warm regards, Mark Bell Sunshine Mountain Lodge More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed May 13, 2016

I checked in on arrival in the morning and was greeted at the desk at the bottom of the gondola. The process was seamless and I arrived at the hotel to meet further capable staff. The skiing was great (despite marginal snow and large parts of the mountain being closed) and dinner surprisingly good. They offered free tobogganing in the... More 

Review collected in partnership with this hotel

Helpful?
Thank Gail Dr R
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thank you very much for taking the time to write this review of the Sunshine Mountain Lodge, Gail. I am so happy to hear that you enjoyed the ease of our base check-in as well as your dinner and the tobogganing. I hope you will stay with us again soon. Best regards, Mark Bell Sunshine Mountain Lodge More 

Calgary, Canada
1 review
3 of 5 stars Reviewed May 10, 2016

Bathroom is a good reference? Thought the room itself was clean, black fresh mould in the bathroom in and around the tub rim. Build of of lint dust etc. on the vent in the bathroom, easy to clean I would think. Clear communication on booking that there were 2 people and the trundle bed would be needed, no sheets were... More 

Review collected in partnership with this hotel

Helpful?
Thank Paul V
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for this review, Paul. I am very sorry to hear this. What you have described is not the experience we wish our guests to have at the Sunshine Mountain Lodge. I will be following up with my team and touching on the specific points you mentioned. Best regards, Mark Bell Sunshine Mountain Lodge More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed May 6, 2016

Rooms are a little small. You should really have a fridge in the rooms. But I guess you don't want people staying in the rooms. The bar should stay open longer. Hot tub was great. The staff are awesome. Rooms where very clean.

Review collected in partnership with this hotel

Helpful?
Thank shawnf444
Calgary, Canada
1 review
5 of 5 stars Reviewed May 5, 2016

I grew up skiing Sunshine as my favourite hill, but had never stayed there. Now that my son is that same age I was - we decided to stay on the hill and enjoy a couple of days skiing together. A bit late in the season for snow, but the weather was incredible and the staff were very helpful and... More 

Review collected in partnership with this hotel

Helpful?
Thank markrG7653VR
Sydney, Australia
1 review
3 of 5 stars Reviewed May 5, 2016

Stayed in a loft in May, sunny days made it worth it. Room is nice, we were awaken every morning by snowmobiles around 6 am. The gondola schedule was a disappointment. The Better value lofts are in banff. I recommend staying at hidden ridge resort if you are looking for a loft.

Review collected in partnership with this hotel

Helpful?
Thank 367sergio
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for your review, Sergio. I will be sure to review all of your feedback with our team at the Sunshine Mountain Lodge and I will be in touch with you directly to see how you think we can improve our guest experience going forward. Best regards, Mark Bell Sunshine Mountain Lodge More 

Calgary
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed May 3, 2016 via mobile

Sunshine lodge location is exceptional. It is a beautiful mountain with the best snow but that's all nature's gift nothing that the resort management did. It feels like the management themselves are not too focused on the customer service aspect. Staff are too engrossed in their own conversations rather than attending to the customer. I don't mind waiting in a... More 

Helpful?
Thank Thiruvendipuram D
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

I'd like to thank you very much for taking the time to write this review about your experience at our hotel. I am concerned by a few points you raised here and I will be addressing those with all of our team members at the Sunshine Mountain Lodge. I do apologize as this is not the type of experience we... More 

Saskatoon, Canada
2 reviews
4 of 5 stars Reviewed May 1, 2016

We went for a couple days at the end of April 2016 and there was plenty of snow. It wasn't very busy with no lines for the lifts and everyone was very nice and friendly! The service was very good and the food was a bit overpriced for the quality and not much selection up there but it can be... More 

Review collected in partnership with this hotel

Helpful?
Thank Kayleen C
Mark B, General Manager at Sunshine Mountain Lodge, responded to this review

Thanks for taking the time to write this review, Kayleen. I'm very happy to hear that you experienced great ski conditions during your stay. We look forward to your next visit to Sunshine Village. All the best, Mark Bell Sunshine Mountain Lodge More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed April 29, 2016

I have skiied Sunshine many times but have never stayed on site. A couple of buddies and myself stayed one night and it was good. Nice rooms (clean), nice restaurant. Food is good A bit expensive though, Out door hot tub is big enough

Review collected in partnership with this hotel

Helpful?
Thank louist187
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
The best kept secret in the Canadian Rockies is located at 7,200 feet in Canada’s oldest and most famous National Park, Banff National Park. The Sunshine Mountain Lodge offers incredible comfort, luxury and convenience. Experience the anticipation of fresh tracks as you catch the first chairlift after waking just steps from the only ski-in, ski-out accommodations in Alberta. Sunshine Village’s professional and friendly staff take care of all the details allowing you to do what you do best; whether it’s skiing Sunshine’s world famous snow, relaxing in the hot pool and spa or dining at one of the Lodge’s casual or elegant venues. When you are done enjoying your “best day ever!” relax by immersing yourself in the peacefulness and tranquility of undisturbed nature of our village. Afterwards, delight in the accommodations of the enhanced West Wing suites that offer heated floors, jetted tubs, floor-to-ceiling windows and fireplaces offering cozy entertainment to send you to sleep. ... more   less 

Additional Information about Sunshine Mountain Lodge

Address: 1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $240 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Number of rooms: 84
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn
Hotel Style:
#4 Top resorts Hotel in Banff
#4 Spa Hotel in Banff
#9 Family Hotel in Banff
#12 Romantic Hotel in Banff
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