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Mount Royal Hotel

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Mount Royal Hotel
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1,077 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
Toronto, Canada
Reviewed October 26, 2016

This was a last minute accommodation for a quick get away! We picked The Mount Royal because of its great location. We booked for one night and stayed for two! Convenient location, helpful, friendly staff and a building full of history made for a great stay! We have already recommended it to friends!

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Helpful?
Thank janicemS1055YT
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear janicemsS1055YT, We thank you for this nice rated review. It is a pleasure to read your comment about our staff and our location, and the best is that you have decided to stay for a second night! That shows me how much you have appreciated your stay. We hope to welcome you again on your future stay in Banff....

Edmonton, Canada
Reviewed October 26, 2016

Everything was OK since we were on a discounted rate Lots of room for improvement: Sauna that is open, house keeping that is reliable, jacuzzi area with towels that are not threadbare, parking without potholes.

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Helpful?
Thank barbarasS8873VQ
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear BarbaraS8873VQ, We thank you for your time to review our hotel. We do our best to offer the best stay possible to all of our guests, and we thank you for mentioning these issues. It will be passed on to management, and actions will be taken. Sincerely, Estelle Lo Piccolo, Front Office Manager

Calgary, Canada
Reviewed October 26, 2016

Great check-in staff. Can't beat the location. We were right above the kitchen for Tony Roma's so the room had a strong smell of BBQ sauce.... Worst things have happened.... I have stayed here several times and have always enjoyed my stay

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Helpful?
Thank dereka200
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for nice review! We are glad to hear that you enjoyed your stay and our staff, and we thank you for your regular stays with us. Please contact us for your next stay, and we will try to avoid to give you a room above Tony Roma's kitchen if possible. Regards, Estelle Lo Piccolo Front Office Manager

Toronto, Canada
Reviewed October 25, 2016

The Mount Royal was a lovely hotel located in the centre of town and the price was very reasonable. The staff were great and quite accommodating and pleasant. I didn't like the location of my room as it was down a long hallway and had to carry my luggage down a set of stairs to get to my room. I...

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Helpful?
Thank Jamie V
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for your review about our hotel, it is well appreciated. We are happy to hear that our staff was great. The majority of our rooms have a very nice view on the mountains, but yes, just some of them can have a restricted view. For a better future experience, please don't hesitate to request a room with a...

Calgary, Canada
Reviewed October 24, 2016

I stayed at the Mount Royal during a 4 day conference. While the location and facility were good for the pricing, the fact that they had turned off the air condition to the rooms was unacceptable. It was very warm and stuffy making for poor sleeping. I did notice the air conditioning was available in the reception area...not cool.

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Helpful?
Thank shanb587
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear shan587, Thank you for your feedback. It is nice to hear that you liked our facility. During winter, our A/C is turned off completely, and only heat is available. If our guests have any issues during their stay, we are more than happy to help them since we are aware of the situation. Thank you Estelle Lo Piccolo Front...

Brooks
Reviewed October 22, 2016

We went for a 3 day getaway and had an amazing time! Room was quiet and comfortable, great price. Great staff were very accomadating and helpful. Lounge staff very friendly and accomadating. We would and have recommended this hotel.

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Helpful?
Thank johnshar74
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear johnshar74, Thank you for this 5* rating review. Our guest satisfaction is very important for us and we work very hard to meet your expectations. We are very happy to see that our staff was accommodating and helpful, as well as the lounge staff. We will be very happy to welcome you again during your future stay. Regards, Estelle...

London
Reviewed October 22, 2016

Location is great, on the main street in Banff, loads of shops, restaurants etc near by, there is a restaurant located at the hotel. The room size is ok, not too much storage for your items. There is no fridge in the room. the water pressure in the shower was ok but the shower didn't drain properly. The hall was...

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Helpful?
Thank ozinlondon08
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for your time to review our hotel. We are happy to hear that you liked the downtown location of the Mount Royal, as well as the room. Fridges are not available in all of our rooms, and we advice our guests to enter a special request if a fridge is necessary during your stay. Our front desk agents...

Medicine Hat, Canada
Reviewed October 21, 2016

Room size was good very out dated and not very clean....checked in at 2 and room wasn't ready till almost 4. We wanted to use the pool but decided not to because there was gunk and dirt on the floor. Staff was very friendly and welcoming. Location is perfect everything is in walking distance

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Helpful?
1Thank W8043ZQevab
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for taking the time to post a review. We appreciate your feedback regarding your experience. On a special note, our time of check in is 4PM, but if you come earlier and your room is already cleaned, our front desk staff will be happy to check you in at this time. And we will certainly look into the...

Castor, Canada
Reviewed October 21, 2016

Had a great stay. Room was a bit pricey but overall we had an amazing time. Loved that it was pet friendly! Our dogs were able to go on fantastic hikes and we didn't have to leave them at home. We thoroughly enjoyed our stay and will be back.

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Helpful?
Thank Y3004JLdanielt
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Y3004JLdanielt, Thank you for your high rated review. We always strive to offer the best stay to our guests, and obviously, we succeed with yours! It is nice to hear that your dogs enjoyed hikes with you, and that's why we are pet friendly! We will be more than happy to welcome you again on your next stay here....

Edmonton, Alberta
Reviewed October 21, 2016

Stay was good except for issue with shower not draining properly and room was very hot at night and there was no solution for this. Lobby was beautiful, room was clean. Everything was very close by and I was able to walk to my conference.

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Helpful?
Thank chantelle435
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear chantelle435, Thank you for your nice feedback. It is nice to see that you have enjoyed the lobby and the room, as well as the hotel location. We have mentioned the shower and heat issue to our maintenance team, and they will look at it. We thank you for informing us about it and take the opportunity to fix...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $68 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Mount Royal Banff
Hotel Mount Royal
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Questions & Answers

Here's what travelers have asked, with answers from Mount Royal Hotel staff and other travelers.
6 questions
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Rockville, Indiana
11 months ago
over a year ago
Melbourne, Australia

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Questions? Get answers from Mount Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room away from the "pub" if you wanna sleep early”
  • the view once you step on the main road. ...a bit of a zom cam in play
 of 5 bubbles virafh, 2 days ago | Read review
“Good location”
 of 5 bubbles Chino_Mac, 6 days ago | Read review
“try and get a room facing the street...cool at night to watch”
 of 5 bubbles DavesIKnow, Oct 18, 2016 | Read review
“stay somewhere else... but don't go to banff international...that's another dump.”
 of 5 bubbles TRAVELFREAKONE, Oct 16, 2016 | Read review
“Stay above ground level”
 of 5 bubbles IDWiner, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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