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Mount Royal Hotel

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Mount Royal Hotel
Mount Royal Hotel
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933 Reviews from our TripAdvisor Community

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Showing 872: English reviews
Inverness, United Kingdom
Level Contributor
162 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First room I was given had horrible smell, stale cigarette stench or similar. When I complained in morning, apology received along with promise that they would try to give me other room for 2nd night. By lunchtime this was all arranged & I transferred to fresh smelling room. Breakfast was quite good. Hotel is situated on Main Street of Banff.... More 

Helpful?
Thank tanya999
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for taking the time to share your experience with us. We take our guest feedback very seriously as we wish to provide the most enjoyable stay possible. We think that the scent of a room is extremely important and do apologize once more that our cleaning staff did not sense the unpleasant smell prior to your arrival and... More 

Tauranga, New Zealand
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our view from the bedroom window was the town clock so couldn't be any closer, and a mountain at the end of the street, must be magnificent in the winter, very nice room, being street front it was a bit noisy till the younger set retired for the night

Helpful?
Thank Gloria W
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for reviewing your stay with us in the heart of Banff. We love to hear that our guests have enjoyed their stay and that the mountain and town vistas from your room have left you a lasting memory of Banff. If you ever return again from New Zealand, please do visit us. Pleasant journeys in Canada, Daren Hill... More 

Kent, United Kingdom
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for three nights and although the room was very comfortable we were a bit disappointed with it, as it was quite basic compared to what we have normally been used to. Having said that, the room itself was very clean. The only drawback of this room was that the bathroom was very small, and there was a... More 

Helpful?
Thank JanieBeaumont
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for reviewing your recent stay at the Mount Royal. I am happy to hear that you found the room very comfortable and very clean. While we are not a 5-star facility, we do strive to provide a very high level of service and we appreciate your comments about the staff's efficiency and pleasantness. Sincerely Daren Hill Front Office... More 

Southampton, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hotel is in central position in Banff, very Good to get around everywhere and seeing we had come to Canada for our 25TH Wedding Anniversary. Mathieu the Supervisor was attentive to our needs, pointing us to a restaurant which was perfect for our Anniversary Meal, he even went out of his way to sort out a problem I had... More 

Helpful?
Thank Michael B
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for your review of your experience at the Mount Royal. It is certainly wonderful to hear your praise and appreciation of Mathieu and his efforts to make your stay as memorable and comfortable as possible. We are truly blessed to have him leading the way in service. It is also great to hear you enjoyed the spacious and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The location of Mount Royal Hotel is in the center of town. You can walk to lots of restaurants, shops, banks with ATM machines. Very helpful staff and very quiet. We highly recommend it. Easy to access the Banff Gondola. Every view from Banff. Street has amazing views of the mountains.

Helpful?
Thank Elaine G
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for the review and high rating. We greatly appreciate your positive feedback and recommendation. It is a pleasure to read that you enjoyed our central location and that the staff were very helpful. It is also excellent to hear that you enjoyed a quiet stay. We hope that you may visit us again. Warm Regards, Daren Hill Front... More 

London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Arrived at the start of a Rocky Mountain tour. Booked through UK travel agent. Had requested central location. Found this hotel to be right in the centre of town with easy car access and good parking. Very disappointed with room allocation which was a tiny room just large enough to allow access round the bed. Very tired decoration and furniture.... More 

Helpful?
Thank Mark S
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for your review and recommendation. Our Front Desk staff are very accommodating and it is great to hear that they were able to provide a room which more suited your preference. Inevitably some of our rooms do overlook the car parking area as we do need to provide parking. To avoid these we suggest calling and making a... More 

Coaldale, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

They had our room ready at 11am when check in was 4pm. Centrally located this hotel allowed us the freedom to explore banff without driving at all. Great front desk service, and because we were an alberta resident we recieved a $20 food voucher to a local restaurant which took care of one of our meals. I would definitly stay... More 

Review collected in partnership with this hotel

Helpful?
Thank 150timt
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

It is always fantastic to hear that a guest found their stay with us 'Awesome". Thank you for the great feedback. I am very happy the front desk could accommodate an early-check-in. We do wish to give Alberta residents an advantage in booking with us directly and are glad you could make such good use of this perk. We would... More 

pointe-fortune, QC
1 review
5 of 5 stars Reviewed 1 week ago

We had phoned the night prior to our arrival to make a reservation. When we arrived the next day everything was ready. The service is excellent. Staff was friendly and helpfull. Well situated in downtown centre.

Review collected in partnership with this hotel

Helpful?
Thank claudet672
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for the stellar review regarding your stay with us at the Mount Royal. We are so pleased that the staff and service surpassed your expectations. Please do come again. Sincerely, Daren Hill Front Office Manager Brewster Hospitality More 

Southampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Went to Canada for a two week holiday, flew into Vancouver, Seven Cruise to the inside passage, went watching, back to Vancouver, boarded the Rockie Mountaineer Train, great journey, when got Banff, it was wonderful, the hotel and staff were brilliant, meal in restaurant was cooked to the highest standard, only had two nights but very memorable, Would love to... More 

Helpful?
Thank 1952billyboy
Brewsterhospitality1, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 1952billyboy, Thank you so much for reviewing your stay with us. I am so pleased to hear that you had such a fantastic trip, and enjoyed your stay with us! I will pass your comments to our staff to let them know what a great job they are doing. We hope that if you come back to Canada you... More 

Weston super Mare, United Kingdom
Level Contributor
180 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is situated on Banff Avenue right in the middle of Banff, the location could not be better. The rooms are modern and clean. We had breakfast a couple of times and the food was good, varied and the staff very helpful.

Helpful?
Thank MikeT6128DF
Brewsterhospitality1, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear MikeT6128DF Thank you for taking the time to review your stay at The Mount Royal Hotel. I am very glad to hear that you enjoyed your stay with us, and that you enjoyed our downtown location, and you found the service helpful! We hope that you will stay with us again on your next visit to Banff! Kind Regards... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $77 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, TripOnline SA, Priceline, Odigeo and Travelocity so you can book your Mount Royal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mount Royal Banff
Hotel Mount Royal
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