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The front desk were efficient. We could park near our room. The self-service laundry was good. Our room had a balcony with great views, small fridge, microwave, kettle, coffee and a huge bed along with a 3 seater settee.
the room was very clean, very spacious and well laid out. the staff went above and beyond to ensure all my needs and questions were answered and taken care of. the beds was warm, comfortable and at the end of the day, it embraced me...More
Staff were friendly, but.....
Saw a server wearing a wrist support thing of some sort, human nature would suggest he might not be washing hands as well as he should because of it, and loading bowls for fruit or yogurt onto buffet table by putting...More
My wife and two kids and I stayed here for Mother's Day. We picked it because of the price point. (If you're in Banff you ought not to be staying in your room.) The location was perfect for us. Every mother's day we bring our...More
Manager not only rude to guests traveling in my tour group but also to guests traveling in another tour group. Inappropriate comments by manager made toward girls serving within hearing distance of guests. Manager made absolutely no effort whatsoever to try and accommodate guests in...More
Thank Allan D
Response from IOB_Manager, General Manager at Inns Of BanffResponded 1 week ago
I am sorry you did not receive the level of service you expected in the hotel restaurant. The staff in the Wildfire Grill normally receive great comments regarding their service and friendliness. I would be very interested to hear more about your experience and your...More
I did not visit the banquet rooms, and, based on my experience with the rest of the hotel, I wouldn't be in any rush to. The main areas of the hotel (lobby, gift shops) have air conditioning as part of their heating/cooling... More
I did not visit the banquet rooms, and, based on my experience with the rest of the hotel, I wouldn't be in any rush to. The main areas of the hotel (lobby, gift shops) have air conditioning as part of their heating/cooling plant, and I would guess (GUESS) the banquet rooms are similarly serviced. The management has stated "it's an older property," which is often (not always) businessspeak for "we're not putting any more money into this property than we absolutely have to." There are other properties in Banff, far older, that have state-of-the-art air conditioning. But based on my own experience, and other commenters here, I'd bet this older property is not in that league. I'd SUSPECT.