We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Douglas Fir Resort & Chalets

Save
Share
525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2 Canada
Lowest prices for your stay
Booking.com
$164
View deal
Free cancellation until 06/18/21
Reserve now, pay at stay
Priceline
$164
View deal
Free cancellation until 06/18/21
Reserve now, pay at stay
Trip.com
$164
$155
View deal
SAVE $9
Free cancellation until 06/18/21
Hotels.com$163
Expedia.com$163
CheapTickets$163
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (410)
360
Panoramas (15)
Room & Suite (510)

About

#28 of 34 hotels in Banff
Location
Cleanliness
Service
Value
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Vending machine
Hiking
Skiing
Children's television networks
Parking garage
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Water park
Waterslide
Indoor play area for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Fireplace
Private balcony
Safe
Sofa
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
Kitchenware
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
1224Reviews10Q+A100Room tips
Traveler rating
  • 356
  • 497
  • 200
  • 89
  • 82
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Lyndon H wrote a review Apr 2021
1 contribution
This resort is completely outdated, they did not change our sheets or clean our room once during our stay, and when my pregnant fiancé phoned about getting towels, the manager verbally harassed her about a pool time that we missed by accident and hung up on her. When I confronted them about this incident they they responded with "we are no impressed with you". The Douglas fir doesn't Seem to care about there guests from My experience. I will not be staying here again.
Read more
Date of stay: April 2021
Value
Service
Sleep Quality
Helpful
Share
Jenelle A wrote a review Mar 2021
2 contributions4 helpful votes
This hotel is definitely a little old, but still very charming. We stayed in a loft in the main lodge for the weekend. Beds were comfy, rooms were clean, COVID protocols were taken seriously, LOVED the wood burning fireplace. Lovely to have a kitchen too. The staff were very friendly, particular shout out to the young woman from Ireland, she was absolutley lovely. Our only complaint is the room wasnt cleaned despite putting the "please make up room" sign out. HOWEVER. When I called to book this hotel, I got a lot of Misinformation. I don't blame the hotel staff bc it's a 1 800 number, so it's going to a call center. I very specifically asked if the pool was open. They said it was but bc of covid protocols, we would have to book a timeslot. totally fine with me. They also offered the information that there were shuttles running to all of the ski hills. Again, great, bc we were going skiing, so we planned around this. You can imagine my surprise when I walked into the lobby that overlooks the pool and the pool is drained. You could book a 20 minute slot at the outdoor hot tub, and could only book day of. We got a booking for Friday night, but by 3pm Saturday, they were booking for sunday (not sure how since it was supposed to be day of?). Also there were no shuttles running bc of COVID. Which is fine, but then dont tell patrons there are shuttles bc we had planned around taking the shuttle to the hill that day. Would definitely book at this hotel again, but would call the hotel itself to get any info first.
Read more
Date of stay: March 2021Trip type: Traveled with family
Helpful
Share
Smuska S wrote a review Dec 2020
11 contributions
+1
We booked a 3 bedroom Chalet meant for six. With Covid, it was just 2 of us. The pictures online were misleading, the chalet has probably not been updated in 30 years. Yes, it sleeps six. The sheets were clean. The bedspreads were dated and musty smelling. Thank goodness we brought our own pillows and comforter. The kitchen was dated, chipped drawers and cupboards, dirty oven, elements that did not work. Minimal supplies. The kitchen table would seat 3 max. It was not clean. We found an old bandage on the bedroom floor, a used Q-tip in the bathroom. Dirty floors and floorboards. Lights throughout the chalet were burnt out and one lamp was broken. The patio door could not close all the way so there was quite a gap letting cold air in. The furnishings showed their age. Chipped, dated and questionably clean. This will be our last time staying there.
Read more
Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
Share
paixful wrote a review Dec 2020
Lethbridge, Canada424 contributions181 helpful votes
We have stayed here many times before. We love the location - in the forest and a bit away from the town. It was a quiet, safe (very Covid safe - lots of precautions taken) Christmas here. It was so nice to get away and not worry about crowds. The staff are absolutely incredible - the service alone is a great reason to stay. They allow dogs in some rooms, so our pups had a great holiday, too. Lots of free firewood. Things are closed due to Covid (ie pool etc) but it’s still a great break from the real world, especially these days.
Read more
Date of stay: December 2020Trip type: Traveled with family
Helpful
Share
Jellybean15 wrote a review Aug 2020
Toronto, Canada29 contributions7 helpful votes
Great location near sightseeing in Banff. Had a waterpark area attached, included with stay. Lots of space, kids had their own "loft". Great price for the area. Kitchen so we could prepare our own meals. Has shuttle bus between town. I would stay here again. Stayed in June 2018.
Read more
Date of stay: September 2019
Value
Cleanliness
Service
Helpful
Share
Previous
123456
PRICE RANGE
$119 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
douglas fir resort & chalets hotel banff, douglas fir resort and chalets, douglas fir hotel chalets, douglas fir banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
130
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Douglas Fir Resort & Chalets
Which popular attractions are close to Douglas Fir Resort & Chalets?
Nearby attractions include Tunnel Mountain Trail (0.5 miles), Banff Legacy Trail (0.6 miles), and C Level Cirque Trail (0.6 miles).
What are some of the property amenities at Douglas Fir Resort & Chalets?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Douglas Fir Resort & Chalets?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Douglas Fir Resort & Chalets?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Douglas Fir Resort & Chalets?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Douglas Fir Resort & Chalets?
Conveniently located restaurants include El Toro, The Keg Steakhouse + Bar - Banff Caribou, and The Beaver Bar.
Are there opportunities to exercise at Douglas Fir Resort & Chalets?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Douglas Fir Resort & Chalets?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Douglas Fir Resort & Chalets?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Douglas Fir Resort & Chalets?
Many travelers enjoy visiting Cave and Basin National Historic Site (2.0 miles).
Does Douglas Fir Resort & Chalets have any great views?
Yes, guests often enjoy the mountain view available here.