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Douglas Fir Resort & Chalets

Traveler (360)
360
Panoramas (15)
Room & Suite (506)

About

#28 of 33 hotels in Banff
Location
Cleanliness
Service
Value
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking.
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Heated pool
Hot Tub
Indoor pool
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Mountain View
1,166Reviews
8Q+A
100Room tips
Traveler rating
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Popular mentions
Don't stay here if you expect to be treated like a paying guest who deserves respect. They get a 2 out of 10 for customer service from me. There's lots of options in Banff, so I'd suggest trying a different spot. My stay was recently ruined by a confrontational employee who rudely and aggressively reprimanded me for smoking in a public area (though no signs were posted indicating smoking was not allowed) The more shocking part was management's justification of the approach. They simply emailed me questioning my actions versus discussing the actions they would be taking to make sure it didn't happen again. It appears that no matter their actions, they feel ok about it as long as they have questions about a guests actions. If a rule is being broken, whether I was aware of it or not, they apparently think they are in the right to be aggressive, demanding and rude. The sad part is I gave them several opportunities to engage in a meaningful conversation about it, but they chose to behave defensively. Amateur hour in the customer service world.
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I tried sending Management an email directly, but did not even generate a response. My family and I recently had 2 units at this facility and were completely disappointed in our accommodations. We were in unit 131 and our other family members were in unit 182. We cannot believe that we had to pay $300-$400/night for this type of accommodation. Our family barely felt comfortable sitting on the sofa in these units. 131 had a very odd smell, musty, moldy, whatever it was.....one night was more than enough. I am sure they are inundated with these comments based on the state of the resort, the price people are paying, and based on many many other reviews that are found online. We all remember coming here as kids and it seems as though they are content to milk this place until it completely falls apart. - Patio screen door had a big hole in it, and barely functioned properly - Tick looking bug found in murphy bed - Awful smell in the unit - Bedroom window did not lock shut and window screen also was ready to fall out - Stains on bedroom walls - Comforter looked like it was from 1983 and may have been the last year it was washed - Rot in cedar wall paneling - Stains on sofa - Stains in ceiling above shower - Dark, gloomy and completely in need of an overhaul - Overall feeling of filth is the best way to describe our experience
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This is a multi-building complex. The exterior appearance is nice. Our apartment was one of two in a building. The first thing we saw after opening the door was a carpeted staircase. Its carpet, along with most of the decor was dark and felt a few decades out of date. The ceilings were stucco and showed cracks and water damage that needed repairs. Our apartment had a loft bedroom with two single beds. On the main floor, there was a living room, a kitchenette, a small dining area, and a second bedroom with a queen, or possibly a double, size bed. I was in that bedroom. The furniture was light coloured and in good shape. There were two night tables and a large bureau that had four drawers. The room also had a flat screen television and a large mirror. The bedroom ceiling had a large fan and integrated light that could not be turned on separately. The apartment had a full bathroom on the main floor. On the loft level, there was a second bathroom that had a toilet and sink. I used only the main floor bathroom, which felt like it had been renovated within the last ten years; I mean that as a positive. We saw a dust-ball the size of a golf ball on the floor of the bathroom when we arrived. The sofa was old and soft from over use. Everything in the kitchenette functioned properly, although we did not try the dishwasher. If more than one person was preparing food, the area was crowded. Our apartment had a fireplace, but we did not use it. The apartment had cobwebs here and there. The decor combined with some necessary maintenance made the place feel dingy and unwelcoming. The hot water would mysteriously disappear for several minutes on end.
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I was really worried about our four-night stay after reading some reviews and was expecting the worst. Thankfully, I was pleasantly surprised. We stayed in unit #150---a two-floor condo-type unit with a tiny but fully stocked kitchen (dishwasher, microwave and coffee maker), decent-sized living room, two bathrooms, and plenty of space for the five of us. Beds were excellent, and it was very quiet at night. I loved our balcony where I could sit and look into the woods in the morning. Outdoor hot tub was clean and my teens even went down the water slides a few times. The decor is older, for sure, but it was all clean. We called maintenance about a ceiling leak and broken window lock---but they were at our unit within the hour to fix both things that day and were super friendly. Also a plus: the small market and liquor store on the premises---since the location is a few miles from the "main drag" of Banff, it was great to be able to grab a few things without needing to get into the car.
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If you checked the prices for Banff and surroundings, you will notice that it is really expensive, no matter where you go in Banff National Park. This is why we decided for the Douglas Fir & Resorts. Yes, it is a bit more expensive than you would expect, but it is still cheaper than the other hotels and it has a great location and view. First of all, the hotel staff was absolutely friendly and helpful. No matter what we asked, they always took the time and were really nice. The resort has a coin laundry which is really convenient and you can also buy detergent at the shop next door. That shop has everything you need and is not overpriced. The room we had was in the "main building" and not in one of the little chalets. At first I thought "oh no", but then I think this was the best we can get. We had a huge patio with view on the mountain and our room was spacious, light was very well equiped. We even had dishwasher. It is a bit old and worn-off, but I loved it. The room was clean, but it was really hard to not "block" the room service. Somethimes they came in the morning, sometimes late in the evening. But if they didn't come, you can always call the front desk and "make an appointment" for when you're out. You receive a free bus pass from the hotel which is absolutely amazing. The bus stop is right in front of the hotel and takes you into town in around 5 to 10 minutes. The bus drivers are all super friendly and I loved that the buses had animal themes. With the bus pass, you don't have to drive with your car into town and you can have a drink at a bar without worrying or walking back. We loved our stay and would definitely come back!
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PRICE RANGE
$129 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
douglas fir resort & chalets hotel banff, douglas fir resort and chalets, douglas fir hotel chalets, douglas fir banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
130
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