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Banff Ptarmigan Inn

337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Ptarmigan Inn
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928 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed yesterday NEW

We've stayed at this hotel a number of times over the last 20 years. It's getting old and tired. Our room was a "two queen split" room. Good layout for a family (we have adult children). Reasonable price for Banff. Room was not cleaned properly. Trash left in a couple of places. There was what appeared to be a body... More 

Helpful?
Thank WellTravelled222
Coeur d'Alene, Idaho, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great family spot. The rooms were nice with the bathroom set between the beds...great for a family of 3. The complementary breakfast was great with a made to order omelette bar. We did not eat at the restaurant other than breakfast, so many great options in banff.

Helpful?
Thank Heath J
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Heath J Welcome home and thank you for taking the time to write a review. I am so happy you enjoyed your stay here with us at the Banff Ptarmigan Inn. Our split rooms we find our great for families as they give you that extra privacy. Thank you again for your comments and I look forward to welcoming you... More 

Ontario, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was coming to a conference in Banff and booked this hotel as it was cheaper than the conference venue accommodations. I was very pleased with the cleanliness of the hotel, the comfort of the beds, and the free breakfast included (which includes an omelette bar). The location was very accessible to shops and restaurants in the town centre, and... More 

Helpful?
Thank Shawna247
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Shawna247 Welcome home and thank you for taking the time to give us your feedback. I am so happy you enjoyed your stay here with us at the Banff Ptarmigan Inn. Our goal is to always insure guests have a relaxing and care free experience and I am so happy we were able to accomplish this on your visit. I... More 

Calgary, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

I booked the best of Banff package at the ptarmigan inn. When I arrived I was only given one part of the package and was told that the wine should be in my room. I had to look up the package that I booked online to show the people at the front desk all that it included before they would... More 

Helpful?
Thank SaraEB2016
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

SaraEB2016 Welcome home and thank you for taking the time to write a review. I am so sorry you did not enjoy your stay here with us at the Banff Ptarmigan Inn, it is always our goal to make sure every stay is as memorable and care free as possible, unfortunately we did fall short in this occasion. Unless we... More 

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Calgary, Canada
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I picked this hotel for the free buffet breakfast . Wrong choice. Bad buffet. Bad beds.Great people working there. Front desk was great. All the folks great . Hotel needs lots of tlc.The window shades in my room were shredded.Nice view of parking lot,ha. So it was an ok stay.

Helpful?
Thank BIGR69
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

BIGR69 Welcome home and thank you for taking the time to give us your feedback. I am sorry you did not enjoy your stay here with us at the Banff Ptarmigan Inn; all of our beds do come with our luxury feather comforters that can be removed for a firmer sleep experience. We are in the process of updating all... More 

London
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed in many hotels in Banff. This one may just have the perfect blend of things that matter to me: 1) Ski bus right outside door 2) Proximity to town centre 3) Internet that works 4) Friendly (though that's a given in Banff) 5) Comfy bed 6) Not overrun with teenagers on a bender 7) Somewhere to unwind (steam/hottub... More 

Helpful?
Thank steve_blag
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

steve_blag Welcome home and thank you for taking the time to write a review. I am so happy you had another great stay at the Banff Ptarmigan Inn and appreciate your candid review very much! Our goal is to always make sure every stay is as memorable and enjoyable as possible and I am glad we were able to accomplish... More 

Oshawa, Canada
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked the"best of Banff" special which included tickets to the hot springs and movie. We didn't use the movie tickets and didn't really enjoy the hot springs but the hotel was great! At first glance the room looked a little worn. The carpets were stained, the bed spreads looked like they had been there since the 70s and the... More 

Helpful?
Thank Hayley A
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Hayley A Welcome home and thank you for taking the time to write a review. I am so happy you enjoyed your stay here with us at the Banff Ptarmigan Inn. It is always our goal to make sure every stay is as enjoyable and care free as possible and am glad we were able to accomplish this during your... More 

Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I had a pleasant stay here. We had a spacious room with a fireplace overlooking the street on the top floor. The breakfast was good and had the usual offerings (cereals, breads, eggs, sausage, yogurt, etc) and an omelet station. The bed was comfortable and the room was clean and well stocked. Wifi was free...the speeds were... More 

Helpful?
Thank bluebonnet-and-bat
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

bluebonnet-and-bat Welcome home and thank you for taking the time to write a review. I am so happy you enjoyed your stay here with us at the Banff Ptarmigan Inn. I am sorry there was some noise in the hallway but am glad it in no way effected your sleep, in regards to the pillows I am sorry they were... More 

Grimsby, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We are frequent travelers. This is my first negative review. We have just returned from a four night stay, from January 14th to the 18th. The staff is polite and friendly, the breakfast is good, as is the location. The beds are good, and provide you with a comfortable place to lay while enduring the extraordinary noise of everyone passing... More 

Helpful?
Thank Peter S
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Peter S Welcome home and thank you for taking the time to give us your feedback. I am sorry you did not enjoy your stay here with us at the Banff Ptarmigan Inn; our goal is to always insure every visit is as relaxing and enjoyable as possible and I am sorry this was ruined by some unruly patrons. The... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice hotel overall. The beds were ok, not super comfy but I have slept in way worse! Nice and quiet, even though we had a front facing room (as we were in a pet friendly room). All the staff we dealt with were excellent. The buffet breakfast was average, some hot food was offered but it was limited in variety... More 

Helpful?
Thank KickingHorseKabins
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

KickingHorseKabins Thank you for taking the time to write a review. I am very happy you enjoyed your stay here with us at the Banff Ptarmigan Inn. Our complimentary breakfast buffet does change on a regular basis but I have passed your comments onto the restaurant to make the necessary improvements. I am glad all the staff you encountered were... More 

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