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We booked two rooms for my family trip. My son’s flight got cancelled due to mechanical issue yesterday. Yesterday, other hotel fully refunded my son when he called to cancel his room. The WestJet still had no firm information on when the reschedule flight could...More
Response from David P, General Manager at Banff Ptarmigan InnResponded today
Many thanks for taking the time to leave a review and I am sorry to read of your son's flight troubles.
It is true that our hotel has a 72 hour cancellation policy and the ability to resell rooms at the last minute is not...More
I have to admit that I had stayed at the Banff Ptarmigan Inn almost 20 years ago and it wasn't very memorable then. However, after my most recent stay, I can say that the Banff Ptarmigan Inn is a hotel I will return to and...More
This seems to be a very busy hotel with lots of coach parties coming and going but no problems with too much noise after about 9pm For Breakfast you are given a time to attend but alas some of the other parties seem to take...More
First time to Banff. Surprised this hotel had no air conditioning in the room but blasted in the very narrow hallways. Odd room set up. Make sure you get a room with a window you can open or a balcony. Some rooms are located on...More
We recently two nights here, the rooms were very spacious and had a balcony. Wifi worked, bathroom was clean and very modern, lots of storage and had a good feel about it. Reception were helpful and friendly and the restaurant food was great. It’s very...More