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Banff Ptarmigan Inn

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Banff Ptarmigan Inn
Banff Ptarmigan Inn
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1,000 Reviews from our TripAdvisor Community

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Showing 951: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW

We only stayed one night. Our room was average. Beds were comfortable. Shower pressure was awesome. There was no air conditioning. Our room was on the ground floor so we opened window (didn't want to) but kept the drapes closed over so no air flow. Unbearably hot.

Helpful?
Thank Laureen B
winnipeg, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Stayed there for one night. Was received at the front desk by ag lovely attendant who put me in a room that I had not reserved. After hauling my things up to the room through narrow hallways, l discovered the error. I called the desk and was told they had another room. After hauling my things back to the front... More 

Helpful?
Thank Edward B. S

Travelers are raving about these Banff hotels

Kutta, India
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The best part about this hotel is its location. You can walk to all the nearby places of interest and best of restaurants. The rooms are old and very average in comfort. They definitely need to upgrade their mattresses. At the end of a tiring day one did not always get a good night sleep. Staff was polite and helpful... More 

Helpful?
Thank Turtlepondhomestay
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a nice hotel, great location for walking to shops and restaurants. Underground parking is a bonus, as well as the hot continental breakfast, really good. Not so good was the bed had a mattress that was so worn... it was like sleeping in a bowl, couldn't lie flat. Asked for a quiet room but you can hear throughout... More 

Helpful?
Thank park_person
Brno, Czech Republic
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was probably spoiled by previous great lodgging for fair prices in Creston and Radium Hot Spring during my trip to Canada. This hotel is not bad, but prices are excessive. No fridge, no safe, only one bedside table in a double room. Let me talk high about breakfast, the omelette corner was great

Helpful?
Thank jarekdolak
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Hello jarekdolak, Thank you for taking the time to post your comments. You are certainly correct in that Banff is a major resort destination, and accommodations during the summer season are in high demand. Although at the time of posting we do not have fridges and safes in every room; we are able to loan fridges out based on request... More 

Stephenville, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel on July 22. The hotel was nice and quiet. The room was clean and the bed quite comfortable.There wasn't any air conditioning, but there were a couple of fans in the room. The complimentary hot and cold breakfast was a real plus and we were happy with the choices. The location was great! Shopping and... More 

Helpful?
Thank Cheryl R
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you Cheryl R for your kind review! We are delighted that you enjoyed your stay with us and were able to take advantage of our free breakfast and great location. We look forward to seeing you again, and wish you safe and happy travels. More 

Hirwaun, United Kingdom
Level Contributor
86 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room was ok but is due for a makeover. View non-existent. Bathroom/shower good. Bed had a memory foam topper.Good location for getting around town. Bar staff were friendly. A few rowdy youngsters in the bar having a Sunday night blow out! No breakfast available due to a power cut which hit the whole town and lasted from 22.30 until 08.00.

Helpful?
Thank merlinaphirwaun
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Hello merlinaphirwaun, Thank you for taking the time to post your comments; I am pleased to hear that our staff were up to their usually helpful and kind selves! I apologize that you weren't able to take advantage of the continental breakfast that we provided on the morning of the power outage-- although we weren't able to cook, we did... More 

Lanark
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is very convenient for the lovely shopping and eating areas of Banff however it is needing updated and it was overpriced. There was fridge or safe in the room and the curtains on to the balcony were all ripped. Breakfast was ok,nice to have free parking.

Helpful?
1 Thank GeeLanark
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your honest review, and please accept my sincerest apologies for our shortcomings. We take feedback very seriously and encourage all comments. We do have a few fridges that we can loan to guests (based on availability), and offer safety deposit boxes in the front office for customer use. I'm sorry that these options were not made available... More 

England
Level Contributor
93 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location on Banff avenue only a few hundred meters from main centre. Our room was very clean with a comfy bed. We had an inside room which looked out onto a small internal square. Very quiet throughout our stay. Underground parking was great with a lift or stairs close to our room. The complementary breakfast was minimal but sufficient... More 

Helpful?
1 Thank gavin123
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Hello Gavin123, Thank you so much for your kind words and review, we are so pleased that you enjoyed your stay and were able to take advantage of our free extras-- like parking, breakfast and wifi! I have passed your comments on to our restaurant team and we'll be using your feedback to help improve our offerings there. We want... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Looks a good hotel from outside but not a well kept property. Mattress seems to be as old as hotel, guaranteed backache. Positives: Courteous frond desk, on location restaurant, breakfast. Negatives: old mattresses, galleries are hardly 2.5ft wide, old old and old everything. Unkept.

Helpful?
Thank amitonly
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Amitonly, Thank you for your feedback and please accept my sincerest apologies for your disappointing stay. Although our property is slightly older than some, we do make every effort to maintain our offerings and provide a high level of guest service. Regarding the comfort of your bed; our mattress replacement program is ongoing and one of our most frequent compliments... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 

Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $97 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff
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