The Grand Mayan at Vidanta Nuevo Vallarta
Boulevard Riviera Nayarit 254, Nuevo Vallarta 63735 Mexico
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#4 of 8 resorts in Nuevo Vallarta
Location
4.1
Cleanliness
4.5
Service
4.3
Value
3.9
From the moment you enter the awe-inspiring lobby flanked by iconic Mayan statues, you know you’re in a majestic place where the vibrant spirit and gracious warmth of Mexico converge with luxurious and spacious accommodations. Located on Mexico’s Pacific Coast at Vidanta Nuevo Vallarta, this extraordinary resort hotel gives guests access to multiple pristine pools, a variety of gourmet dining experiences, tranquil spas, world-class golf and beautiful mountain-to-bay views, as well as vast entertainment options and unlimited activities for all ages.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
Solarium
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Kitchenette
Microwave
Flatscreen TV
Private balcony
Room service
Safe
Sofa
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
Spanish
Location
Boulevard Riviera Nayarit 254, Nuevo Vallarta 63735 Mexico
Name/address in local language
The Grand Mayan at Vidanta Nuevo Vallarta
Getting there
Somewhat walkable
Grade: 75 out of 100
75
Ordaz
1.5 mi•
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Rental Cars
13 Restaurants
within 0.3 miles
1 Attraction
within 0.3 miles
8283Reviews750Q+A100Room tips
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Huge resort, took a bit of getting used to and was a little over-whelming at times. Getting in and out was a pain, but once in you could stay there for the whole vacation. Some good eating out options, nice pools and scenary. The on-site supermarket was expensive, charging for the coffee and water welcome pack was cheeky. Rooms were superficially nice but ours needed some TLC. When we arrived it was not guest ready, we complained and this was addressed with a more thorough clean. Using the balcony splash pool was not a good idea, stagnant water was a breeding ground for mosquitos, best to avoid.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Keep an eye on your spending!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A super great experience as we were welcomed by Rafael Campos Moscada and got the chance to practice our Spanish. So helpful, friendly, and a warm reception to Vidanta. A gorgeous setting, so much to do, a perfect spot to celebrate my birthday and our anniversary.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Edgar Canela Bell Boy was great. He explained the processes of our luggage being transported in great detail, and ensured the safety of our personal belongings under his care. Edgar made sure we knew our things would be taken care of with him.
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
This vacations in the Grand Mayan was best I've ever had, I get so much fun playing everyday at the joy center, meeting the restaurants and my favorite was the Cafe Los Lagos. I wanna thank you especially to the staff of the joy center , Michelle and Ariel made my vacations best, they make me have a real good time at the pool!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The pool is cold, but huge so is compresible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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My family and I visited Puerto Vallarta for the first time in mid November. While we were exiting the airport, we were brought into the lobby of tour guides. Not sure of who they were, we showed them the QR code of our booked taxi to Hyatt Ziva. We were made to believe that they were the taxi folks and told us they will bring in the taxi for us in 15 mins. We were shown pics of all the touristy places in PV and we showed an interest in scuba diving at the Marietta islands. We were then told that we could be taken there for free if we were open to sitting for a 60 min presentation at Vidanta, accompanied with free breakfast. Following that we could go scuba diving. A free bottle of Tequila was also pushed to us. Our first red flags were when they asked us to not tell our hotel Hyatt Ziva about this conversation and to hide our free bottle of Tequila and water bottles too. Flag#2 was that we were supposed to walk out of our resort the next day for the taxi ride to Vidanta. We had to pay $40 USD for some fees. The next day, as committed we showed up and were driven for 30 mins to Vidanta. We had packed our bags with towels, swimsuits for a scuba diving tour to Marietta islands. As soon we got there we were packed off in golf carts to their reception desk. With multiple waits to sit here & there, we realized we have been signed on to a sales pitch for a time share type of scheme. At the front desk, when checking us in for the free breakfast and presentation, they seemed hesitant about the scuba diving actually happening on the same day. We sat through a breakfast with one relatively young fresh graduate sales/marketing guy who is making small talk. With a direct question on what their model is and costs are we don’t get any answers. After breakfast we are walked through the resort, walked through their rooms, given some idea on what the cost of booking these rooms etc would be. More about their upcoming amusement park yada yada. Then we are taken into an office, where they tell us it’s $15,000 one time membership fee, with a million xyz benefits. It’s 3 hours spent on what was supposed to be 1 hr of our time and clear indication that no scuba diving is happening on the same day. When we got ready to leave, little did we realize we would each time be promised an exit only to be handed off to the next sales persons. The price got slashed down to as low of $2500 (!!) and it started to feel like a hostage situation. Each person in this scam, right from the guy at the airport to the last sales manager we spoke to is complicit in their knowledge of this being a scam and waste of the family’s time. After 6 hrs we were finally let off, with no support on actually knowing how to exit! What a scam!! Don’t go anywhere near this resort! Oh also, we did get our free coupon for scuba diving that we didn’t bother to use after such a terrible experience. …
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Date of stay: November 2023Trip type: Traveled with family
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Dear 898sarithaa, We extend our sincerest apologies for the distressing experience you encountered during your recent visit to our resort. Your feedback is invaluable to us, and we deeply regret that your expectations were not met and that you felt misled by the process. We understand the disappointment and frustration caused by the promotional presentation you attended. We assure you that such experiences do not align with our standards of hospitality, and we are taking immediate steps to address the issues you've raised. The practices you described are not reflective of the genuine hospitality and service we strive to provide to our guests. Rest assured, we are investigating this matter internally to ensure that such occurrences do not happen in the future. Regarding the promised scuba diving experience, we apologize for the inconvenience caused by the miscommunication and subsequent disappointment. We are committed to rectifying this and would like to offer you the opportunity to enjoy the scuba diving excursion you were promised as a gesture of goodwill. Please let us know if you'd like to avail yourself of this offer at your convenience. We value your patronage and the trust you place in our resort. Your feedback helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future. Should you wish to discuss this matter further or require any assistance, please do not hesitate to reach out to us directly at customerservice@grandmayan.com.mx Sincerely, The Grand Mayan Nuevo Vallarta Hotel Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I usually stay at the Luxxe. But with as many family members and kids that we had we opted to stay at the Grand Mayan. Check in was a little more difficult than what we are used to. But we enjoyed our stay. One outstanding employee was Isabel at the pool towels. She is the kindest, sweetest lady I have met in a long time on the property. Almost all employees are nice. She was just very much more a sweet person who was always happy to help us and always made it easy for us to check out towels and return towels (something we are not used to). Always wears a smile. Always welcoming. I actually looked forward to checking out my towels so I could say hi to her. She is a bright light at the resort for sure.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Can’t bring food to pool for snacks. They will ask you to take it back. Not sure why if it was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I have been GM member for over 20 years and this was my 1st visit to NV site. This is a huge resort where its impossible to walk out, except from beach and they designed it that way to keep you hostage. The outside landscape, restaurant and amenities are beautiful but the GM rooms need major renovation and maintenance. Outdated furniture, water leak marks, musty and mildew, broken appliances, old TVs with limited english speaking channels, no streaming services, balcony pool area filthy, bad tasting water, broken or missing ice machines on several floors. Nice amenities include the market, shuttle buses, free entertainment at Santerium, gondola, restaurants, lazy river and Brio spa. The service from maids and servers are outstanding. Pool area is often overcrowded so you must get a spot early. Beach is a good distance walk and they do not have chairs near shore. This resort is definitely not for anyone with mobility issues using walkers or scooters. The amusement park is years away from completion and I would challenge the safety measures - its not US standards. The airport is always a nightmare and you have to get pass a gauntlet of rude and obnoxious time share hockers to exit- why does Mexico allow this at every airport? They tried again to upsell us on Grand Luxxe/Bliss which is an indicator they do not have any plans to upgrade the GM suites anytime soon -same with their Cabo location. While the resort is 5 stars, the GM suites are 2 stars. Unless you have money to throw away, I would venture over to newer resorts or hotel brands where loyalty is rewarded if you are considering purchasing timeshares.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Not for anyone with mobility challenges using walkers or scooters. this is not an ADA friendly...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Dear 10sProWife, Thank you for taking the time to share your recent experience at our resort. Your detailed feedback is truly valuable to us, especially as a longstanding member of our community. We deeply regret to hear that your stay did not meet your expectations and that certain aspects of the Grand Mayan Nuevo Vallarta fell short during your visit. Your feedback regarding the condition of the rooms, maintenance issues, and the limitations encountered in various amenities has been noted with utmost concern. Please accept our sincere apologies for the inconvenience caused. Rest assured, we take your comments seriously and will address these concerns with our management team. Your observations regarding the outdated aspects of the room and the need for improvements have been duly noted. It's our priority to ensure that our accommodations and amenities meet the highest standards, and your feedback will assist us in making necessary improvements. While we are delighted that you appreciated our outside landscape, amenities, and exceptional service from our staff, we understand your disappointment in certain areas of your stay. We truly value your loyalty, and your feedback serves as a crucial guide for us to enhance our services and facilities. We appreciate your constructive comments about mobility access, beach amenities, and airport experiences, which will be shared with our teams for further review and improvement. Please know that we are committed to continually improving our resort to provide exceptional experiences for all our guests. Thank you again for sharing your thoughts. We sincerely hope to have the opportunity to welcome you back in the future to showcase the enhancements made based on your valuable feedback. Sincerely, The Grand Mayan Nuevo Vallarta Hotel Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled with friends - 3 couples occupied 2 bedroom master suite. Beautiful spacious rooms, your own small pool on the balcony. Property is very well maintained, staff is extremely friendly, polite, and helpful. A lot of pools, lazy river, newly opened theme park, great shows every night - your dream vacations! But be ready to spend a lot of money on food and drinks - prices are just as high as in Manhattan!
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Review collected in partnership with RCI
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Excellent resort.Lots if free activities around the pool.Excellent staff.Even partial kitchen enough to cook your own meals as restaurants are pricey.Overall a great place.Lots of walking but shuttles are available.Great shows like the fire dancers on the beach,Mexican fiesta complete with fireworks,water show by the Cantina restaurant, music in the lounge and more.
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Review collected in partnership with RCI
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Overall great resort, lots of activities and beautiful grounds, pools, lots of great restaurants. Prices have definitely gone up since our last visit in 2017. We last stayed in the Mayan Palace and when we booked through RCI we saw the Grand Mayan was available which is supposed to be a big upgrade in room / pool area etc. When we arrived we were in what used to be the Mayan Palace, almost the same we had back in 2017. Very disappointed, the just changed the names around so feel we were mislead into thinking we were staying in a better newer unit. The Grand Mayan rooms now are dated furniture, appliances, shower, pots and pans. Definitely needs upgrading. We had booked a 1 bedroom and decided to bring our 2 adult boys along. Room says sleeps 4 and has 2 pull out couches. They are not pull outs and were very uncomfortable, boys didn't sleep all week. …
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Review collected in partnership with RCI
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$435 - $1,089 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mayan nuevo vallarta hotel nuevo vallarta, wyndham nuevo vallarta, grand mayan resort nuevo vallarta, grand mayan puerto vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
647
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Claim Your ListingTHE GRAND MAYAN AT VIDANTA NUEVO VALLARTA - Updated 2023 Prices & Resort Reviews (Mexico)
Frequently Asked Questions about The Grand Mayan at Vidanta Nuevo Vallarta
Which popular attractions are close to The Grand Mayan at Vidanta Nuevo Vallarta?
Nearby attractions include Playa Vidanta Nuevo Vallarta (0.2 miles).
What are some of the property amenities at The Grand Mayan at Vidanta Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, valet parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Nuevo Vallarta?
Conveniently located restaurants include Café Del Lago at Vidanta Nuevo Vallarta, Bistro Bleu, and Gong.
Are there opportunities to exercise at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Nuevo Vallarta have airport transportation?
Yes, The Grand Mayan at Vidanta Nuevo Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Nuevo Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (5.0 miles).