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The Grand Mayan at Vidanta Nuevo Vallarta

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Av Paseo de las Moras s/n Fracc. Náutico Turístico, Nuevo Vallarta 63735 Mexico
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Room & Suite (435)
Dining (282)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Nuevo Vallarta
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 37 hotels in Nuevo Vallarta
Location
4.0
Cleanliness
4.5
Service
4.3
Value
3.8
HOTEL STYLE #6 Top resorts Hotel in Nuevo Vallarta #7 Luxury Hotel in Nuevo Vallarta #8 Family Hotel in Nuevo Vallarta #9 On the Beach Hotel in Nuevo Vallarta #10 Romantic Hotel in Nuevo Vallarta
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Kitchenette
Microwave
Flatscreen TV
Private balcony
Room service
Safe
Sofa
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
Spanish

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
12Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
6571Reviews719Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Footprints481366 wrote a review Yesterday
2 contributions1 helpful vote
We stayed for 1 week with our children. The resort is huge and requires golf cart transportation to navigate. Most all of the staff were wonderful! Our room was very outdated with regard to furnishing, decor, hardware and appliances. There is little to no family evening entertainment unless your children enjoy listening to a band sing retro music each night. They do have a 10 minute fire show each night. The lazy river at the pool was fun but not real clean. There was a lot of floating bugs and debris. The grounds around the swimming area are brutal to walk on barefoot. And as many have mentioned before the timeshare sales people are relentless. We sat through the 4 to 5 hour sales pitch to get the $500 resort credit. We knew going in what to expect but if you are not interested in the resort credit or purchasing their overpriced timeshare stay clear! The best part of the whole resort is their BeachLand area with outdoor food vendors, swings and lounge areas. Cool concept.
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Review collected in partnership with RCI
Date of stay: June 2022
Value
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Marianne H wrote a review Jul 2
2 contributions
My family and I stayed at the grand bliss in the Vidanta resort. We had a beautiful view from the sixth floor. The first night we were there we met Juan José Picardo. He was working security and was very affable. We ran into him another time and found him to be outgoing & charming. The third night we stayed we found the taco place on the third floor of the Supermarket. Delicious and reasonably priced. We went back four more times. All of the servers there were wonderful. It’s the workers that make this such a special place. Even our first day there when we ran into Oscar who was trying to get us to sign up for a timeshare presentation. Not interested in that, but will say Oscar was charming as well. One suggestion, don’t sign up for it unless you’re interested. Could save you a lot of time and trouble.
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Date of stay: June 2022Trip type: Traveled with family
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Justin M wrote a review Jul 2
10 contributions1 helpful vote
Thanks so much ladies at the kids club. Patti, Wendy, natyeli, andres, yarra, Adeline, Manuel and team joy squad , jungle bay! Thanks for my sons bday celebration. Enjoyed the whole experience! #vidanta
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Date of stay: July 2022Trip type: Traveled with family
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Greetings from the Pacific B7872KHjustinm; Thank you so much for commenting about your stay with us. We are also happy that you consider our resort to be beautiful and you selected it to celebrate such a special occasion, happy birthday your sons! Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much-deserved vacation. We will share with Patti, Wendy, Nayely, Andrés, Yara, Adilene, Manuel and all the team of Joy Squad your beautiful feedback. We truly appreciate your preference and look forward to serving you again in the near future. Happily, Management at The Grand Mayan.
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Tammyk63 wrote a review Jul 1
Bakersfield, California44 contributions8 helpful votes
+1
This was our first trip to Puerto Vallarta as well as our first Vidanta experience. Overall it was what we expected based on what we read prior to arriving. We stayed in a 1 bedroom with an ocean view and plunge pool. Loved the view and enjoyed the plunge pool when the resort pools got busy and we just got tired of all the activity and noise that comes with it. The room itself was average. A bit dated and showing their wear, but I’d still enjoy visiting the resort again! Beds were comfortable, furniture otherwise is dated and not comfortable at all to relax in. We missed having an oven, so didn’t do any cooking at all. Went to Walmart to get some snacks and drinks to have on hand. Water in the shower never got warm except in the evenings. We were happy with the selected of tv stations which was nice when we wanted to relax. Maid service was good They came in a couple times a day to bring clean towels, make the bed, and do a quick clean. The pools were AWESOME! Employees were constantly cleaning them as well as the gorgeous grounds. Appreciated having an adults only space in the pools. The activity area down by the pool could have been turned down a little - not everyone wants to hear loud music and cheering. Drinks were fantastic. They certainly weren’t weak! All the employees around the pool were very helpful and friendly. The resort itself is very pretty. It takes some time to figure out where you’re going as it’s all raised wooden pathways that meander everywhere Nothing is a straight shot, but you figure it out after a bit. Restaurants were great! People comment about how expensive they were. We didn’t think they were expensive at all. It’s a resort. Nothing is a deal at a resort! Food was good, service was great, and they served plenty of food. Can’t complain at all! “Timeshare” - which they do not consider themselves a timeshare…we did participate in the presentation. Everything I’ve read about it is true. We had to get quite firm to be released. Once we finally did with our salesperson, we had to still sit with 3 others who asked the exact same reasons why we wouldn’t buy. A No is a no! We did find it educational if we ever want to purchase in the future and they did honor all the discounts we were offered. We hope to bring our family here to vacation in the next couple years. Our grands would love it! I do recommend this resort.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If you go during the summer, it will be warm and very very humid. It will also be busy as...
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Greetings from the paradise Tammyk63; We really appreciate the time you have taken to share with us your detailed impression of your stay. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, the lazy river, and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this. It will be our pleasure to have you as a guest again with all your family. Happily, Management at The Grand Mayan.
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Stay448688 wrote a review Jun 2022
San Jose, California1 contribution
Overall, we had a great time. The staff and groundskeepers are friendly and attentive. We stayed in a two-bedroom suite, which had a small pool for the kids to play. There were few constructions going on so it got a little loud at times but we managed. The property is huge and requires a bit of walking so I recommend packing comfortable shoes. The food at the restaurants was pretty good, but the price is comparable to the US restaurants so it helps to bring snacks and drinks to keep in the room. Breakfast at Cafe del Lago was pretty good, with lots of options. The wave pool wasn't really working, but kids had fun in the kiddie pool. Kid's club had pretty cool activities for a fee. You'll have a great time as long as you stay away from the timeshare presentations which WILL take an entire day.
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Review collected in partnership with RCI
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 6 days ago
Greetings from the paradise Stay448688; Thank you for providing your comments about your vacation. We are happy to learn that you enjoyed our beautiful grounds and accommodations. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much-deserved vacation. We truly appreciate your preference and look forward to serving you again in the near future. Happily, Management at The Grand Mayan.
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Issa D wrote a review Jun 2022
Hopewell Junction, New York3 contributions
Wendy my friend is amazing. Very helpful, very catering, exactly what you would expect with the service in this location. I love Vidanta, Joy Center is very animated with their services and made our stay worth coming to the pools daily.
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Date of stay: June 2022Trip type: Traveled with family
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 6 days ago
Ola idahdal; We really appreciate the time you have taken to share with us your detailed impression of your stay. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, the lazy river, and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this. We will share this beautiful comment with Wendy. It will be our pleasure to have you as a guest again. Happily, Management at The Grand Mayan.
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Louie wrote a review Jun 2022
7 contributions
Now I have stayed at many resort type places. My first time in Vidanta but have been in Puerto Vallarta at other resorts. Big place with continued construction. Great area for family especially kids. Lots of activities, pool, slide, wave pool, lazy river and more pool.ots of restaurants too choice from. Remember its a no cash environment just like a cruise ship. Lots of walking to get too places, there are golf cart shuttles but only to designated areas. Great golf courses. My only complaint was the bell service was not complementary 150 pesos to take it to your room. 150 pesos to have them pick up. Around 8 dollars each time. Don't bother washing. They have washer and dryer available but you are only allowed 1 load of wash and 1 load to dry per card. Then wait 2 days for an outside company to reload it before you can ask for another if one is available. I have seen the wash and dry not being use for the past 3 days but couls not get a card. Watch you itemized receipt they tried to charge water and coffe we did not use. YES COFFEE IS NOT FREE, 45 pesos per pouch and 25 pesos for the water. Also a 300 pesos donation to a non profit.
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Date of stay: June 2022Trip type: Traveled with family
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Dear Louie-Marissa, Thank you for taking the time to provide us with your feedback about your recent stay with us. We are happy to learn you enjoyed the pools, lazy river, wave pool, and our food options. However, we regret that your stay was different from what you had expected. Please know that we take your feedback very seriously and are currently working to assess and revise some of our resort operations to ensure the comfort and enjoyment of all our guests during their visit. Your comments are always welcomed. Sincerely, The Grand Mayan Nuevo Vallarta Management.
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Katherine L wrote a review Jun 2022
Shanghai, China3 contributions3 helpful votes
Súper divertido con Andrés de joy squad! Muy recomendable! Mis niños muy contentos con las actividades en la área de albercas! Be sure to visit them anytime here at the pool area, plenty of activities for the entire family
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Date of stay: June 2022Trip type: Traveled with family
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Ola chickpeaherne; Thank you for providing your comments about your vacation. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job of making your stay enjoyable. We are certain Andrés will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest. We truly look forward to serving you again in the near future! Happily, Management at The Grand Mayan.
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Evelyn Michelle S wrote a review Jun 2022
1 contribution
Everything was incredible al the drinks are amazing and the team was perfect, they let us put the songs we want and it was perfect thank you Marlén 🫶🏻🫶🏻 We enjoyed our time here we are obviously coming back loving our vacations
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Date of stay: June 2022Trip type: Traveled with friends
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Greetings from the Paradise evelynmichelles; Thank you for taking the time to provide us with your feedback about your past stay with us. We are pleased to learn you had a wonderful vacation, that you enjoyed our drinks options, and took advantage of the promotions available during your stay. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job of making your stay enjoyable. We will share your beautiful comment with Marlen. We truly look forward to serving you again in the near future! Happily, Management at The Grand Mayan.
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Brian C wrote a review Jun 2022
2 contributions8 helpful votes
This was our first time visiting Vidanta in Nuerto Vallarta and it was overall a great experience. The staff was super friendly, especially Humberto who worked Beachland area and Esmeralda with Activities. Humberto greeted us and took care of us like family the entire week while Esmerelda made our young children feel very special during the water games and activities. We left knowing we made lifelong friends. The food and drinks were good and waiter service was good too, especially if you tipped. If you get the chance, walk the beach down to the marina and eat at Eddy's, you won't regret it. They had incredible coconut shrimp and fajitas. Many people raved about another place called Pipi's but we didn't have time to go there. The one negative is the resort is huge so be prepared to walk and burn off some of the food/alcohol calories. A place that huge should really have more shuttles and transportation options. Once you figure out the right paths to walk, it's really not so bad and you get used to it.
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Date of stay: June 2022Trip type: Traveled with family
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Greetings from the Paradise Brian C; We really appreciate the time you have taken to share with us your detailed impression of your stay. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, the lazy river, and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We will make sure to share with Humberto and Esmeralda your lovely feedback. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this. It will be our pleasure to have you as a guest again. Happily, Management at Grand Mayan.
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PRICE RANGE
$276 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mayan nuevo vallarta hotel nuevo vallarta, wyndham nuevo vallarta, grand mayan resort nuevo vallarta, grand mayan puerto vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
789
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Frequently Asked Questions about The Grand Mayan at Vidanta Nuevo Vallarta
Which popular attractions are close to The Grand Mayan at Vidanta Nuevo Vallarta?
Nearby attractions include Playa Vidanta Nuevo Vallarta (0.2 miles).
What are some of the property amenities at The Grand Mayan at Vidanta Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, valet parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Nuevo Vallarta?
Conveniently located restaurants include Café Del Lago at Vidanta Nuevo Vallarta, Bistro Bleu, and Limon & Sal.
Are there opportunities to exercise at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Nuevo Vallarta have airport transportation?
Yes, The Grand Mayan at Vidanta Nuevo Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Nuevo Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (5.0 miles).