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Grand Velas Riviera Nayarit

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Av Cocoteros, 98 Sur, Nuevo Vallarta 63735 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3374)
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Panoramas (18)
Room & Suite (869)
What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Nayarit
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 35 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Gold level
Grand Velas Riviera Nayarit is a Five Diamond resort nestled along the Pacific Coast of Mexico. Having revolutionized the All-Inclusive concept, it offers exquisite gastronomy at 6 restaurants, bar and Aqua Bar; 267 luxury suites overlooking the infinite pool and the Banderas bay waters; and personalized service. Every season, fun activities can be enjoyed at the resort, with a selection of moments for families, adults-only and couples. The little ones enjoy at the modern Kids’ Club and Teens’ Club. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
16Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
3724Reviews346Q+A100Room tips
Traveler rating
  • 3,219
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Popular mentions
SarahIsOutside wrote a review Yesterday
NJ15 contributions
We visited the Grand Velas Riviera Nayarit July 10-17, and we had the most incredible time. The COVID protocols kept everyone safe, and enabled to have a truly wonderful vacation. It was our second visit to Bahia Banderas, but not since 2019, when we stayed at a different resort. Everyone wears masks and shields inside, and I appreciated the commitment and the presence of masks and hand sanitizer everywhere. I also realize that it's got to be awfully uncomfortable for the staff to wear so much in such hot and humid weather. It was also deeply reassuring to see everyone in masks and keeping their distance. We would not have experienced this degree of mask compliance, safety protocols, and considerate, careful adherence to COVID regulations anywhere in the US. The resort excels at the personal touch, starting when we arrived and were escorted to sofas to complete check in. Our concierge, Daniela, greeted us that afternoon, and she was marvelous. She secured reservations for us and made sure we had everything we needed, and was such a pleasure to speak with when she stopped by the beach to say hello each day. We spent a lot of time at the beach - like, nine to ten hours a day. Cabanas are included at Grand Velas so we sat in one the entire day when we weren't swimming. It was glorious. Tonio, Lionel, Victor, and Kenia on the beach were outstanding, and made every day we were there perfect. I recommend palomas in the morning, margaritas with lunch, and champagne whenever you feel like it. The meals we had were superb, in particular because of Angel at Piaf, Celso at Lucca, and Hector and Adrian at Lucca as well. Lucca has the greatest house cocktail and we are trying to recreate it (thanks to Daniela, who asked for the ingredients for us). Room service breakfast was also wonderful, and we loved our room on the 8th floor. This year has been brutal on the tourism industry in Mexico and everywhere else. I know the COVID protocols make the staff's work harder and very uncomfortable, and I am deeply thankful to them for setting up a safe, welcoming, luxurious, and delicious environment for a vacation that was perfection. We hope to return soon.
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Date of stay: July 2021
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jeremy s wrote a review Jul 26
1 contribution
Great hotel! Great Service! Beautiful scenery! They have multiple restaurants that are very good. However Lucca (Italian) and Sen Lin (asian) were my favorite. Service was amazing even during covid when they were probably short handed. Rooms were spacious and luxurious with a beautiful balcony/view. All motor/beach activities are right outside the hotel including wave runners, banana boats, parasailing, surfing, kayaking and more. The beach water was very warm which was a plus. As someone who enjoys sports the head of activities ,Uriel Esquivel, aka "Everton/Everforever" made the trip for me. He ran all the activities including water aerobics, beach volleyball, ping pong, soccer, pool volleyball and more. He has a great personality and made sure everyone was active and having a good time. Not only does he coordinate the events but being so good at all the sports made them that much more competitive and fun. I would wake up every morning looking forward to ping pong battles with him. He is willing to play anything you want. I highly recommend this resort and would go back JUST for Uriel "Everton/Everforever".
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Date of stay: July 2021
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 2 days ago
Thank you so much, Jeremy, for sharing with us your enthusiastic review of Grand Velas and of Ever 4ever. We are truly proud of the amenities and the resources that we have for our guests. Our 5 Star dining venues complement, wonderfully, our majestic facilities. And having talented individuals such as Ever on our staff is a reason in itself to return to the beautiful beaches of Grand Velas and spend the day playing sports and marveling at the spectacular sightlines that make the perfect backdrop for a game of volleyball. On behalf of Ever and all of the staff of our animation crew, I thank you for taking the time to recognize the great efforts of this young man. Your words will surely inspire him and his colleagues to go further in making your stay the best holiday experience of your lives. Until next time, we wish you and your family all the best for a beautiful summer season. Take care, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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Caprice M wrote a review Jul 21
Anaheim, California15 contributions1 helpful vote
+1
This was our first visit to Puerto Vallarta and Grand Velas Riviera Nayarit was amazing. The grounds of the resort are kept very clean and the room we had was amazing! Each night we could go out on our balcony and look out at the pool and ocean and watch an incredible orange sunset. In the room you are provided with robes, sandals and a wonderful rattan beach bag to use each day during your stay. A gift shop is located on the ground floor with reasonably priced necessities, clothing and souvenirs. If you need to leave the staff hails a taxi and it arrives within minutes. We were especially impressed with two of the staff members/pool concierge working at the restaurant near the pool and pool side service. Antonio and Jose were extremely polite, friendly and helpful in finding us pool chairs, getting towels, keeping us hydrated and keeping us happy with Mai Tai's, carne asada tacos and nachos! You should bring your beach bag down to the pool and use it to mark your chair or leave something personal, sunglasses, etc., when in the pool or away from your chair as that is the only way staff knows the chair is not available. Also, don't be alarmed if you see a huge iguana or peacock go by you, they occasionally are spotted on the premises. There is also a falcon and falconer on the premises. There are tennis courts and at night a live band plays and many people danced! Surprisingly the resorts Italian restaurant had the best food! We ordered room service a few nights and everything arrived quickly and at a good temperature. We would definitely return however not in July. The humidity and mosquitos were relentless. Be advised that the rivers dump into the ocean and on occasion the crocodiles have been spotted by the beach. The ocean during our week stay was very murky so I only put my feet in and the temperature was around 75. I enjoyed the pool daily. It is an all inclusive resort however you are allowed to tip the staff and they are very appreciative when you do. I hope that we can return again in a year or two, definitely worth it!!!
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Date of stay: July 2021
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Room Tip: We were in room 532 almost center view to the pool and ocean below, also had a good view of...
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you so much, Caprice, for selecting to visit Riviera Nayarit and, more specifically, choosing Grand Velas as your home resort. I am delighted that you found our level of all-inclusive to be "definitely worth it!!!" Over the years, we have incorporated new ideas and novel concepts into our style of all-inclusive, and those innovations are reflected in the success that we, and our guests, enjoy today. Located in the tropics, Grand Velas is in perfect equilibrium with the nature that surrounds it. The glorious sunsets, the majestic Sierra Madre Mountain Range, and the curious iguanas and peacocks, to name a few, combine to form the area's enchantment. And it's that same natural beauty that brings people back year after year. Fortunately, the sighting of baby crocodiles is an extremely rare occurrence. And as for myself, I highly enjoy using the Pacific Ocean for my morning swim, and I hope that you will too on your next visit to this remarkable region. We look forward to having for you an unlimited supply of Mai Tai's and carne asada tacos in our pool area and reunite you with the helpful staff that attended to your needs on this first occasion. Until then, Caprice, we remain at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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David L wrote a review Jul 19
2 contributions2 helpful votes
This was our 1st trip to a Grand Velas property. The property was only about half capacity while we were there. The workers were very careful in following safety protocols and we were very comfortable there. Overall our experience was good, not great, we enjoyed our vacation overall; these are the things that are worth mentioning: Check-in, underwhelmed. We were not overall impressed with our concierge, he wanted us to download an app so we could stay in touch with him, rather disappointing. We only had one request on our booking, King bed – which is also the room type we selected. We were taken to a room with two double beds, took another 20 minutes to get us a room, no upgrade provided after our hassle and missed booking. Our breakfasts were always amazing. Service was good, not great at Azul. Our Pool concierge, Francisco, was really great. Luis was our bartender if we swam up and he always took care of us, fairly prompt, good on the pour. Other bartenders were not as attentive or helpful. Brenda, Ever and Mary were awesome with pool and beach activities. We joined in aqua aerobics, pool and beach volleyball, and water basketball. Brenda took us on a bike tour that was great. The Sports bar was not open during our stay, which limited access to drinks during the day. The restaurants were good overall, but rather disappointed that we wore dress slacks, closed toed shoes, and many other guests wore shorts, non-dress attire, even though they stated proper dress was required.
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Date of stay: July 2021
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you very much, David, for reserving with us at Grand Velas Riviera Nayarit and for sharing with us your thoughts and perceptions on much of the vacation experience. As director of the resort, I would like to offer you my sincerest apologies for the lapses in service you are describing. In all of our years of operation, and one can see from our past reviews, those situations are not indicative of the way we attend to our guest's needs and wishes. But you can be assured, David, I am working with my management team to investigate those events and take appropriate actions to avoid any repeat of any of those issues. I hope that the great efforts of Brenda, Mary, and Ever provide you with many lovely memories and entice you to return to Grand Velas and see and feel the true vacation experience that we deliver to our valued guests. Again, sir, my apologies, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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mike w wrote a review Jul 17
1 contribution
This was the 2nd visit to this hotel. Like the first time, the service was outstanding. Whatever training program the have to create the customer service mentality in their people should be copied everywhere. The people here are not only focused on your comfort but they are happy to see you have a good time. We spent quite a few hours at the pool bar enjoying cocktails and the sun. 2 of the bartenders ( Luis and Santiago) went out of their way to make us feel special. Even the guy who cooks was super nice (Pedro). They told us about places we had heard about in the area. They remembered the drinks we ordered days before. Even though they were quite busy they made us feel like old friends. The people that come by and tidy up the room 2 times a day, leave it somehow spotless every time. Special thanks to those that kept 833 clean. I don't know their names unfortunately.
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Date of stay: July 2021
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you so much, Mike, for leaving us your gracious comments on my staff's extraordinary efforts and friendly attitude. I am happy to see that your second visit to this paradise was as fulfilling as your first. The delicious beverages that you enjoyed, as well as the cleanliness and hygiene of your suite, were just a few of the many highlights of your visit. But, once again, our service went above and beyond to provide you what you needed and did so with a genuine smile and a kind word. And Mike, that is a great example of warm hospitality. On behalf of Luis, Santiago, Pedro, and the ladies of our Housekeeping department, I thank you for thinking so highly of Grand Velas and hope to have the pleasure of meeting you in person one day. Until then, sir, we continue to place ourselves at your service, Take care, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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PRICE RANGE
$629 - $934 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all hotel nuevo vallarta, grand velas all suites and spa resort, grand velas hotel, grand velas nuevo vallarta, grand velas vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
267
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Frequently Asked Questions about Grand Velas Riviera Nayarit
What are some of the property amenities at Grand Velas Riviera Nayarit?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Grand Velas Riviera Nayarit?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Nayarit?
Yes, free parking is available to guests.
What are some restaurants close to Grand Velas Riviera Nayarit?
Conveniently located restaurants include Lucca, Piaf, and Amalfi.
Are there opportunities to exercise at Grand Velas Riviera Nayarit?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Nayarit have an airport shuttle?
Yes, Grand Velas Riviera Nayarit offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Velas Riviera Nayarit located near the city center?
Yes, it is 0.7 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Grand Velas Riviera Nayarit?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Nayarit offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Nayarit?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Nayarit?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (6.5 miles).