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Grand Velas Riviera Nayarit

Av Cocoteros 98 Sur, Nuevo Vallarta 63735 Mexico
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15% less than usual
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Guests1 room, 2 adults, 0 children
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Traveler (2780)
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Gold level
Grand Velas Riviera Nayarit is a luxurious all-inclusive resort in Puerto Vallarta, Mexico, featuring an award-winning spa, incredible dining and entertainment, playful activities, kids club, stylish event space, and a breathtaking landscape on the emera.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Internet
Hot tub
Fitness classes
Sauna
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Concierge
Gift shop
Shops
Butler service
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Additional bathroom
Housekeeping
Private balcony
Flatscreen TV
Room service
Safe
Laptop safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
Spanish
Hotel links
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Location

Full view
Contact
Av Cocoteros 98 Sur, Nuevo Vallarta 63735 Mexico
Name/address in local language
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Getting there
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3,321Reviews288Q+A100Room tips
Traveler rating
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Popular mentions
+1
Grand Velas Riviera Nayarit has become our 2nd home. This was our 3rd September to visit, and we stayed 8 days. The resort is incredible, but it’s the people who make it special. We were excited to see Hector when we arrived. He always takes care of us. Alfredo was our concierge, and he took great care of our requests. We spend most of our time at the pool, and we had impeccable service from Gilberto, Francisco, Gerardo, Leonal, and Cipriano. The spa services were outstanding. Thank you to Paula, Zuleika, Elia, Luz, and Adriana. We ate at the Lucca 3 times, and Carlos and the entire staff were wonderful!! Thank you for a wonderful vacation!! We look forward to seeing you next September.
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Hotel's Favorite
My wife and I recently stayed at the Grand Velas Riviera Nayarit. We have stayed at a number of high end all inclusive resorts and decided to stay here because of the positive reviews. We were totally impressed. All of the staff were friendly and very attentive starting with our concierge Alfredo who was amazing! He would check in on us daily and deal with any concerns and make any reservations we wanted, but was never intrusive. When we mentioned we had forgotten to bring our frisbee, he even went and purchased one for us! The restaurants were excellent with very good service and the food nicely presented and delicious. There were also many other faster and more casual food options available, especially around the pools. The Margherita “Cadillacs” and other specialty drinks were also very good and the beers and water often brought in ice buckets to keep them cold. Occasionally we were spoiled with cool damp scented towels for our hands and faces and ice cream bars and other treats for our taste buds! Our room was a Grand Class Suite and the room, the large terrace with a spa and the views were outstanding. The three infinity pools provide an excellent panorama right out to the ocean and the three temperatures make sure you will find one that is right for your mood at the time. There are always more than enough lounge chairs to find sun or shade around the pool or on the beach as desired. The weather was consistently great and the sunsets each night were beautiful. The spa was decadent. There were no seaweed issues at all like we have experienced on the Atlantic side. The beach was clean and perfect for long walks and the water shallow for some distance making it great for wading in (or with children). While we have mainly stayed recently at adult only resorts, we were not bothered by the children and often enjoyed watching them. There appeared to be many activities to keep them busy. There was some entertainment/shows on a few evenings but this is a more relaxed/quiet environment than some other resorts we have stayed at, which was fine with us. We definitely recommend this resort and plan to go back there and would also try other Grand Velas resorts based upon our excellent experience.
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded Mar 19, 2019
First, allow me to thank you for doing due diligence by researching your vacation options, beforehand, and coming to the conclusion that Grand Velas offered you something best-geared toward your "first-class" travel preferences. I am delighted to learn that the reviews that you read lined up perfectly with your very own Grand Velas guest experience. In your case, I am impressed with the proactive action of your concierge, Alfredo, who provided you a "wow" moment by surprising you with an item that you forgot to bring. Gestures such as this are actually something that my team has been working on as they have the "green light" to make the unexpected a wonderful reality. Add to those touches, our magnificent accommodations, oversized pools, and even our Cadillac Margaritas, and what you have is a storybook vacation much like what you are describing. On behalf of Alfredo, I thank you for making the decision to reserve with us. Your glowing review, your commitment to return, and your firm recommendation, all reflect the fine efforts that each of my staff members put forth when they wear the Grand Velas uniform. Until next time, we look forward to continuing placing ourselves at your service for any and all needs and requests. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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Large rooms, great views, good location because it is nearby attractions and airport. The food is amazing and staff very attentive. Everyone is friendly and professional. Asked for a few hours undisturbed after in room massage that request got lost despite the staff usually communicating well with us and each other.
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 4 days ago
Thank you very much, Mrs. K, for selecting Grand Velas as the setting for your August getaway. We are delighted to have provided you with an abundance of space, great views, and an attractive location. And as director, I am pleased that you found my staff to be friendly, attentive, and professional in spite of your lost request. As always, Mrs. K, with each detail such as that, there is a solution, and I will work toward making your next getaway an even experience. Thank you for sharing with us your comments on your vacation. We remain at your service for all your future needs and requests. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This place used to be amazing, but they don’t seem to care about their loyal customers. They’ve priced themselves way too high for what they offer. Food is fine but not great. The pool has declined every year and needs some attention. I’m pretty sure the liquor is watered down as well. Super annoying to have venders interrupting the pool experience every ten minutes. Management is very difficult to deal with if you have issues. Nightlife is non-existent. Time to try another resort!
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 4 days ago
As director, it pains me to learn that one of our guests will not be returning with us. As I mentioned to you in our very recent correspondence, I apologize that I cannot drop the rate for your planned visit to the level that you demanded, which in turn resulted in this review. I must say that I am surprised to read the content of your review, particularly after reading all the flattering descriptions that you wrote about in your letters. But, sir, in all fairness to our other guests, I must respect the same rate structure that is available to all. It is important to note that when we establish pricing, we take into consideration various factors; one of which is the valuable feedback of our guests. In analyzing that feedback, both in person, in surveys, and on this forum, it is evident that our pricing is very much in-line with the value that we deliver, especially when comparing each aspect of our all-inclusive to other hotels, not only in this region, but around the world. As the #4 ranked All-Inclusive in the world, we are continually adding to our value by improving our culinary tour, adding more specialized talent and innovative services, and as a whole, enhancing our commitment to our guest-friendly program that keeps the vast majority of our guests returning. And delivering true value to our guests is the philosophy which will guide us through the next decade of serving affluent travelers who prefer to vacation first-class. Again, sir, my apologies go out to you. My staff and I wish you excellent experiences in all your future vacations. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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My wife, daughter and I had the best time at Grand Velas Riviera Nayarit! We don't usually like to stay at All-Inclusive resorts due to the food quality, but Grand Velas' quality was superb. All the rooms are big suites, equipped with mini bar that is replenished daily. The resort has great pools, restaurants, the gym is top quality, and the kids club is very cool! The staff is very accomidating and friendly. Espeically Alfredo, Concierge, Nadia & Alberto, pool wait staff, and Stephanie from the kids club. They made our trip that much more special. Can't wait to come back!
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 4 days ago
Thank you very much, Nick, for sharing with the world that everything surpassed your expectations, especially for an all-inclusive resort which generally is not your first preference. As director, I couldn´t be more pleased to learn that we converted a new traveler to our brand of luxury all-inclusive with our "superb" cuisine, oversized suites with amazing amenities, and an infrastructure that rivals some of the most luxurious resorts in the world. And as the icing on the cake, having dedicated professionals such as Nadia, Stephanie, Alberto, and Alfredo on hand to cater to your needs is an aspect that makes Grand Velas "one of the best resorts in Mexico." We look forward to hosting your lovely family many more times in the future and watching your daughter grow up along with us and forge a beautiful friendship. Until next time, Nick, we remain at your service for all your future needs. Thank you, sir! PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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PRICE RANGE
$656 - $1,195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all hotel nuevo vallarta, grand velas all suites and spa resort, grand velas hotel, grand velas nuevo vallarta, grand velas vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
267
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