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Av Cocoteros, 98 Sur, Nuevo Vallarta 63735 Mexico
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What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Nayarit
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 38 hotels in Nuevo Vallarta
Location
4.7
Cleanliness
4.8
Service
4.9
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Grand Velas Riviera Nayarit is the first Five Diamond resort along the Pacific Coast of Mexico. Having revolutionized the All-Inclusive concept, it offers exquisite gastronomy at 6 restaurants, a bar, and an Aqua Bar; 267 luxury suites overlooking the infinite pool and the Banderas bay waters; and personalized service. Every season, fun activities can be enjoyed at the resort, with a selection of moments for families, adults-only, and couples. The little ones enjoy the modern Kids’ Club and Teens’ Club. Our Luxury All-Inclusive concept: Personal Concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Spanish

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
14Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
4049Reviews378Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
swabs87 wrote a review Today
Fort Worth, Texas3 contributions
My family and I had a wonderful stay this last month. Thank you to Daniela and all the staff for making our stay memorable! If you are looking for a place that truly takes care of you, this is the place to go. Are there other resorts that are beautiful? Sure. Are there other resorts that have good food? Sure. Are there other places you could visit? Sure. However, they combine great service, awesome food and great views all in one place. They are consistent about it as well.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Taylor K wrote a review Oct 2021
2 contributions2 helpful votes
Hotel's Favorite
We recently got married at the Grand Velas Riveria Nayarit and it was more than we could have ever imagined. First off working with Leticia Peña Ponce on the execution and planning of our wedding was easy, stress free and fun!! She walked us through each step, answered all our questions, fulfilled all of our requests and created an absolutely magical event for us and our guests! Us and our guests arrived 3 days before the wedding and we were welcomed with open arms by the staff at Grand Velas. We had amazing experiences at the pool, beach, spa and restaurants. The personal concierges for our group Luis and Mario were extremely attentive and helped with all of our needs. Beatriz at the spa helped us arrange a spa day for myself and all my bridesmaids, she did an amazing job coordinating all of our services. Ever, the activities coordinator, made sure our group was fully entertained! He took us on kayak and biking tours and lead water aerobics and volley ball at the pool. If you are looking for a resort for your family or are planning a wedding like us I would highly recommend the Grand Velas! It has become our second home and we will be coming back for many years to come!
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded Nov 5, 2021
On behalf of Leticia and all of her dedicated colleagues here at Grand Velas Riviera Nayarit, allow me to congratulate you on your loving union. As you well know, an infinite number of factors go into the perfect destination wedding. Leticia and her staff have much experience putting together events inspired by many years of dreams and romantic vision. Communication is the key to a stress-free wedding. And I am told that you conveyed to us your plans and wishes quite clearly, helping to make the entire event the extraordinary occasion it was: one that perfectly commenced your new journey as husband and wife. Thank you, Taylor, for sharing your bliss with other young couples searching for their perfect dream wedding. We are proud to have been chosen to be a part of your history, and we look forward to creating more beautiful memories in the future. As always, we remain at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
anthony m wrote a review Oct 3
Richmond, Kentucky19 contributions5 helpful votes
The Grand Velas Riviera Nayarit is just that, GRAND! Nothing is out of place, the food in all 4 restaurants is delicious and we never had a bad drink, as ever bartender seemed to be a perfect mixologist. The grounds are immaculate and beautifully landscaped. The rooms are beautiful and the views are just the same. We have been to many really good resorts, but here, the interactions with the staff was by far the best. Room service was great and timely. However, near the end it kind of fell off as some items were missing from our orders and on the last day our food was quite overcooked. Although we barely used his services, our personal concierge Mario was wonderful as we never wanted for anything. What makes this resort so wonderful is, they have already thought of the little things you might think of that could make your experience just a little better. Unfortunately I was unable to give them the 5 star i desperately wanted to give for 2 reasons. Each night at turn down we were given 2 chocolates. My wife put them in the table drawer beside the bed, to bring home to our grandchildren. On night 5 she opened the drawer and house keeping had taken them all. There was clearly no reason for the person to go into a closed drawer and remove a guests items, even if they were given by the resort. Lastly, when we got there, i took off a Nike hoodie in the lobby. Upon leaving to come home, I realized I did not have it. I knew only 2 things could have happened, i left it in the lobby or it was taken from our room. I desperately did not want to accuse anyone of anything without proof, so I asked the front desk and concierge desk if they could search their lost and found, and if not there if they could check the security footage so I may have some idea of what I did with it. It was not in lost and found so security was contacted and asked to view the footage. I thought I would have been told something whether good or bad, but I was never told anything, and when I inquired about it again no one knew anything.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: High room near the center of the resort.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Khurram T wrote a review Sep 2022
1 contribution
We had an amazing time. The staff is super friendly and responsive. All our pre- and post-arrival requests were arranged for. Our pre-arrival concierge, Daniella, decorated the suite for our honeymoon. Also our on-site concierge, Luis, made all our reservations and activity plans. The facilities themselves were outstanding as well.the restaurants all had multiple options for people with food restrictions. Overall, really pleasant experience. Would highly recommend.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
It was our true pleasure to have covered all your requirements before and during your stay. We place much emphasis on our internal communication so that you, our valued guest, enjoys a seamless vacation experience without having to lift a finger or do too much thinking. On behalf of Daniella, Luis, and all their dedicated colleagues, I congratulate you on your recent marriage and wish you all the best for a long and loving future. As always, we place ourselves at your service. Thank you, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy B wrote a review Sep 2022
1 contribution
Great all inclusive resort. Service at Grand Velas was exceptional. Our Concierge, Luis Mateo anticipated our needs at every turn and provided the best service I have experienced at a Grand Velas Resort. I hope this resort takes care of their staff because he was simply top notch. Service in all areas, from the pool to the restaurants, room service was also exceptional.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Amy, on behalf of Luis and all of his dedicated colleagues, I thank you for your kind words of praise and for entrusting us to ensure that your overall vacation was an "exceptional" experience. You can be assured that our staff at Grand Velas is well taken care of and that the level of loyalty between the hotel and its valued talent is healthy and reciprocal. Our long-standing guests can affirm that they are fortunate to see the same staff members from many years ago on hand, serving their needs. We look forward to repeating this special occasion very soon, and until then, we continue to place ourselves at your faithful service. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael wrote a review Sep 2022
Seattle, Washington34 contributions3 helpful votes
+1
We took our family (5 and 7 year olds) and our in-laws to stay here for a week in August. We didn't realize how far Nuevo Vallarta was from the airport, but it took us an hour due to traffic and construction. Upon arriving, we were welcomed with drinks and a massage, which was a very nice touch. Once we got to our room (parlor suite) we realized that most of the rooms get an ocean view unless you are on the lower floors. But the grounds were immaculate, they had people out cleaning all the time and it made the property look pristine. Our room didn't look that special for what we expected (and the price). It looked pretty average but it had a lot of wear and tear. Our bathroom sink handles were at a funny orientation that felt like we were using a bathroom at gas station. The shower could not stay cold, you would get intermitten streams of hot water, so it was challenging trying to take a cold shower. And the shower door has a big gap at the bottom that we easily flooded the bathroom floor our first time. The pool was also a great place where we spent most of our time and they had 3 different kinds and a small kiddie pool. The pool staff was on top of asking us for drinks and food, though it doesn't really start until 11 am or so. We had watched a previous YouTube video where someone else mentioned that your beach chair was reserved during the whole stay and found that to be untrue (maybe it was during covid). But we had no problem finding pool chairs as it was the low season and at 12 pm there was plenty to choose from. They also have beach cabanas that you can use (free) and plenty of kayaks. The food was probably the best I've ever had in all the resorts we've been to. Even the pool burgers were so delicious, we never had something that we didn't like. I did notice that the drinks tend to be on the lighter side (maybe 1 oz instead of 2) for cocktails as I had numerous and didn't feel anything, which wasn't a bad thing. Ask for a double if you want it stronger. The restaurants were probably the best and most challenging part. You have to make reservations for every single one of them and some require slacks (no shorts or jeans). That got a little annoying for us as like to keep a bit of flexibility with our schedule. With younger kids, it can be hard to keep them entertained for one to two hours. Saw a lot of kids with iPads and towards the end of our stay, we opted to bring them to finish the meals. After the 4th or 5th day, we got really tired of going to another restaurant and really wanted casual food options that didn't require us to dress up or entertain the kids. Our favorites were the Italian, French, and Asian restaurants. The Mexican restaurant (Frida) has a lot of potential but felt like it slightly missed the mark on providing more authentic food especially since we were in Mexico and I grew up in a Hispanic household. So you don't get as much of an authentic experience in terms of the food, but it's better than other resorts we've been to. The kids club and teens club were great in the beginning. Both of our kids had no problem staying there and had fun, but we found there were very little filter for what they watched and ate. In the kids club (4-12 year olds) they were playing a PG-13 movie and our oldest got scared. In the teens club, it's open to all ages from 2-5pm and there was a teenager who was the only one supervising. When we came to pick them up, our youngest said they had eaten 3 cupcakes and 2 sodas, so we were a little shocked. They were also playing "Sex on Fire" in the teens club. So make sure you drop your expectations at the door. Lastly, the staff went above and beyond to accommodate us. Luis from the concierge messaged us every day of the activities and if we needed anything. Of course when asking for a taxi cab for the day to Sayuliuta, they quoted us very high ($200) but I was able to ask another cab driver for a quote and got it for cheaper ($120) so make sure you keep that in mind when asking for things you have to pay for. The pool and restaurant staff was also extremely helpful and truly make this a special place. We brought money to tip the staff, it goes a long way and they also say you can tip on the receipt but there isn't ever a spot to tip. Make sure you bring pesos and not us dollars as your money goes farther and the locals appreciate not having to make a bank run for tips. My one caveat is: at the end of the day, this is still an all-inclusive resort and you may get tired of this place after the 5th day like we did. Even amongst all of the great food, drinks, service, I still felt like I needed to leave the resort to truly experience the area. In the future, I think we'll spend a few days in town first and then go to a resort so we can get the best of both worlds.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you very much, Michael, for reserving with us at Grand Velas Riviera Nayarit and allowing your family to enjoy our excellent service and superior level of cuisine. I appreciate that, along with the wonderful aspects of your stay, you also shared a few observations that needed to be addressed. Being rated as a 5 Diamond resort since our inception in 2002, we have been performing a series of updates and remodelations to our facilities. One of them recently being a coordinated facelift on our suites, namely to our bathrooms. And in addressing your observation for more casual cuisine, we have just opened our oceanfront restaurant option, Azul, which is now operating at 100%. I must apologize, however, for the momentary lack of supervision at our Teen's Club. I can assure you that that issue has been internally addressed, and on any future visit, you will be able to send your young ones back to our Club; worry-free. Thank you again, Michael, for sharing with us your overall impression of your stay. We have been rated as the #1 Resort as voted on by your peers, and we maintain our high level of quality, thanks in large part to our guest's valuable feedback. As always, sir, we place ourselves at your service for all your family's future needs and requests, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Theresa O wrote a review Sep 2022
3 contributions
We had the most amazing time at the Grand Vilas! We highly recommend this resort. Everything about this resort was fabulous! Our room was so luxurious and very spacious with everything we needed and more. Our balcony was absolutely amazing. Room service was on point and the restaurants were wonderful and unique. Our concierge, Luis Mateo, was so helpful and welcoming. He made our trip so special. We are still talking about this resort and definitely would love to return! We highly recommend this resort.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you, Theresa, for vacationing with us at Grand Velas and extending your firm recommendation of the resort to other first-class travelers like yourself. We are excited to learn that you consider your time here as "Heaven of earth," and that all major aspects of our service and product were up to your lofty expectations. You can be assured that Luis and his colleagues will continue to be "on point" with their attention, making Grand Velas your future go-to place for upscale all-inclusive vacations. As always, we place ourselves at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darla G wrote a review Sep 2022
2 contributions
Had an amazing trip with friends at the Gran Velas! Our concierge Luis went above and beyond to make sure our trip was a success! They food and staff was wonderful! Definitely planning a trip back in the future.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you, Darla, for sharing your firm seal of approval on the resort with other first-class travelers who, like you, are looking for an extraordinary vacation experience that provides great value for their investment. And in reading your warm words of praise, we feel that you and your friends were highly satisfied with the overall experience. Thank you for committing to return to Grand Velas in the future. You can be assured that Luis and all of his colleagues will do their utmost to make you feel at home. As always, we remain at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jyll B wrote a review Sep 2022
2 contributions
We enjoyed all of the pampering and details at Grand Velas! Our concierge Luis Mateo anticipated our needs and made our trip very memorable! Each restaurant was unique and delicious. The service of the staff was the best! Highly recommend Grand Velas!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Thank you for reserving with us at Grand Velas and sharing your firm recommendation of the resort with the world. We find that the best promotion is through word-of-mouth from those that have experienced our hotel firsthand. And I´m thrilled to read that I have a talented individual like Luis on our team, doing all he can to make your well-earned vacation a resounding success. We hope to have the pleasure of reliving with you all these wonderful moments soon. But in the meantime, we wish you and your loved ones all the best for a beautiful Holiday Season. As always, we remain at your service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khanh T wrote a review Sep 2022
San Francisco, California5 contributions
With a toddler in tow, we were looking for the convenience of an all-inclusive resort, but couldn't bear to compromise on food quality - that's when we found Grand Velas and WOW Grand Velas did NOT disappoint! Coming from the food industry, we think we've got pretty high standards, but we were constantly impressed by the menus, flavors, and presentation of the food and drinks at this resort - absolutely on par with 5 star restaurants that you'd actually have to pay for. Aside from the amazing food, our entire stay from check in to check out was absolutely flawless. There was a personal touch in every moment. The staff here is unrivaled in quality of service. They remembered our family and caught on to our preferences quickly during our too short of a stay. Huge shout out to our personal concierge, Luis. We've never experienced anything like Luis before! He texted us every morning with the schedule of the day, proactively booked us into all of the restaurants and spa services during our stay, and regularly checked in on us to make sure everything was perfect (and it was!). Grand Velas made our little family vacation one to remember. We felt comfortable and welcomed with our toddler in all areas of the property (except the fancy bar, which is understandably for adults only). We even did the "baby's first haircut" in the salon, and received an adorable certificate with our daughter's photo and a loop of her hair - definitely framing it! When it came time for "date night" at the fancy French restaurant, Piaf (which is adults only), we opted for a baby sitter provided by Grand Velas. Honestly, we were a bit worried about how that would go as our daughter had never had a stranger babysit her before. When our babysitter, Crystal, arrived, she immediately started playing with our daughter and knew exactly what to do. Our daughter didn't cry once when we were gone. In fact, I don't think she noticed we left. She was definitely sad when we came back and Crystal had to leave! We were so impressed, we booked another date night immediately. The second time, Magdalena babysat and she was just as impressive, taking our daughter on long walks around the property and dancing with her at the evening show. We completely trust the babysitters here and wish we can bring them home with us! I think the only negative thing about Grand Velas is that it has completely corrupted our expectations of all-inclusive resorts. I don't think we will ever be able to go to another all-inclusive again. Our friends and family will think we are too stuck up to travel with. Oh well!
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Date of stay: September 2022
Location
Service
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Room Tip: All the rooms are ocean facing, but obviously the middle rooms get the best view. The resort is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pilar Perciavalle, Director General at Grand Velas Riviera Nayarit
Responded 1 week ago
Welcome to the wonderful world of Grand Velas Luxury All-Inclusive Vacations. We, too, feel that we are offering something extraordinary to today's sophisticated traveler. Your informative review points out many amazing moments, such as your affinity for our culinary program, your admiration and trust for our staff, and those frozen moments in time, such as your daughter's "first haircut." That keepsake will forever remind you of the wonders Grand Velas provided to your lovely family. And considering that you are well-schooled in the culinary industry, it'll be safe to say that our service and product will continue to match perfectly with your high standards and lofty expectations on your future vacations. We look forward to making your visits a yearly tradition and reuniting your lovely daughter with her favorite hairstylist. But until then, we wish your family all the best for a beautiful Holiday Season in San Francisco, California. As always, we remain at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$851 - $1,168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all hotel nuevo vallarta, grand velas all suites and spa resort, grand velas hotel, grand velas nuevo vallarta, grand velas vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
267
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Frequently Asked Questions about Grand Velas Riviera Nayarit
What are some of the property amenities at Grand Velas Riviera Nayarit?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Grand Velas Riviera Nayarit?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Nayarit?
Yes, free parking is available to guests.
What are some restaurants close to Grand Velas Riviera Nayarit?
Conveniently located restaurants include Lucca, Piaf, and Amalfi.
Are there opportunities to exercise at Grand Velas Riviera Nayarit?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Nayarit have airport transportation?
Yes, Grand Velas Riviera Nayarit offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Velas Riviera Nayarit located near the city center?
Yes, it is 0.7 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Grand Velas Riviera Nayarit?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Nayarit offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Nayarit?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Nayarit?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (6.5 miles).