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Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
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3,214 Reviews from our TripAdvisor Community

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Showing 2,478: English reviews
Regina, Canada
2 reviews
5 of 5 stars Reviewed March 10, 2015

We spent two weeks at the Hard Rock with our two,children, ages 11 and 14. It was ideal, as there was enough adult entertainment mixed with a family friendly setting. The resort is small enough that our children could have some independence ( eg. grab a burger by the pool), but big enough for variety. The staff in all areas... More 

Helpful?
Thank Karrie3268
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola Karrie3268, Thank you so much for your perfect five star review. I am so happy to hear our world class Rockreation staff at our pool were able to provide you and your kids with memories during your time with us. The team at our pool really goes above and beyond to create a special and fun experience for each... More 

Winnipeg, Canada
2 reviews
5 of 5 stars Reviewed March 10, 2015

Awesome place to stay. Staff is incredible, Luis in the market, Jenny by the pool, everyone was great. About tipping, the staff is so great they treat the ones tipping the same as the ones not-as long as you were nice. Don't be a demanding jerk! Food was second to none. We enjoyed the market for breakfast-anything you wanted. The... More 

Helpful?
Thank eur0pe0rbust
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello eur0pe0rbust, Thank you so much for your review, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you experienced and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Vallarta delivers, so they can take a better and more informed decision regarding... More 

Manitoba, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 10, 2015

We travelled to the Hard Rock end of February 2015. Check in was easy and Teresa Chavez made it very positive. I understood she was recently promoted from supervisor to Front Desk Manager and I certainly understand why. We booked Diamond deluxe and the view was incredible, the nightly sunsets and morning coffee on the balcony – incredible. The rooms... More 

Helpful?
5 Thank Karen C
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola Karen C, Thank you so much for a very comprehensive review I appreciated the detail invested within and the fact that you remembered the names of our staff, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. Make sure that everyone of them will know about it and it will be such... More 

Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 9, 2015

Room - Diamond Deluxe just as in the photo's on the Hard Rock website. Bed was super comfortable, pillows you have choices in Diamond Deluxe and they were great. Great view from the balcony, had a small table and two chairs, great place to have coffee in the bathrobes in the morning. Room was kept spotless and the turn down... More 

Helpful?
1 Thank Curtis B
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Curtis B, Thank you so much for your kind words describing your latest experience at Hard Rock Hotel Vallarta. I am pleased to learn that our facilities, restaurants, memorabilia, entertainment and services granted you the Rockstar Class treatment that Hard Rock Hotel Vallarta takes pride on providing to you and any incoming guest. I am sure that your review... More 

Regina, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

This is a wonderful hotel. The staff are excellent and work hard. I recommend tipping them. The food was wonderful and I especially enjoyed the Italian and Japanese restaurants. A few details. I don't recommend going to the cafeteria restaurant the first night. We were tired from travel and the food was not well suited for our children. The wifi... More 

Helpful?
1 Thank Lorne D
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Lorne D, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Vallarta, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities and vibe you had a great time. Make sure I will pass on your notes... More 

A TripAdvisor Member
5 of 5 stars Reviewed March 9, 2015

you can bicycle , jog or take the stroller on this beach for a wonderful flat surface walk close to the water line! closer to resorts is the sandy typical sink in the sand surface, best of both in one spot! food was great , no reservations required in any of the a la cartes , 1st come 1st serve... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank A TripAdvisor Member
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola, Thank you so much for your perfect five star review. I am so happy to hear our world class Rockreation staff at our pool were able to provide you with memories during your time with us. The team at our pool really goes above and beyond to create a special and fun experience for each and every guest that... More 

Nuevo Vallarta
1 review
5 of 5 stars Reviewed March 9, 2015

We went on several excursions through Vallarta Adventures. The first one was Sayulita Escape. We rode UTV buggies through the jungle and in a river. We had some time to Explore the village of Sayulita. Our tour guides were Tony,Paco and Valentin. They took excellent care of our group. Fun trip. We also did Hidden Mexico. This is an all... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank David H
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola David H, Thank you for your fantastic feedback regarding all facets of your stay. We hope to see you again in the near future. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta. More 

Hauppauge, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 8, 2015

Staff says "no" too often. Pretty sad that this hotel offers all inclusive but they would not give my wife a glass of any type of Pinot Grigio wine the entire week. I needed to buy her a bottle and use 100 resort credits x 20% or $20us.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
5 Thank Rhonda P
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Rhonda P, Thank you so much for sharing your experience with us. Your comments are much appreciated as they work as a powerful tool to pin point our opportunity areas. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Vallarta I extend my sincere apologies for the inconveniences you encountered during this visit. I... More 

Red Deer, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 6, 2015

We spent two weeks, one with friends and family for our wedding, the other just the two of us. It was amazing, money well spent! The food is consistently excellent, the staff are friendly and amazing at what they do. Above and beyond what I was expecting. Canario was our favorite by far! He took the time to remember our... More 

Helpful?
1 Thank BlownRegal
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello BlownRegal, First of all, congratulations on your wedding celebration, we are honored to be chosen as the venue for such important day in your lifes and thank you so much for your kind words describing your latest experience at Hard Rock Hotel Vallarta. The fact that you used this forum to express your gratitude towards our hard working crew,... More 

Westchester New york
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 5, 2015

We were there from Feb 15th - Feb 21st. It was our first time in Puerto Vallarta and I must say our vacation was fabulous. No problems at all. Everyone was very friendly and helpful and gave us the impression that they really cared. Checkin and checkout were a breeze. They asked us once if we were interested in seeing... More 

Helpful?
Thank Charlieb22
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola Charlieb22, Thank you so much for taking the time to let us know about you and your group experience, I am happy to learn that during your stay, our staff responded in a promptly manner and our food and beverage offer was to you and your group satisfaction; this is the result of hard work and passion that Hard... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $302 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Spa Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#5 On the Beach Hotel in Nuevo Vallarta
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