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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
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4,019 Reviews from our TripAdvisor Community

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Showing 3,058: English reviews
Nuevo Vallarta
Reviewed March 16, 2016

Best Staff had the most amazing time. The staff was so much fun and every night there was something to do if you wanted to stay on site. I felt very safe at the hotel. The drinks where amazing and the food was good!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 240kayleep
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 240kayleep, Thank you very much for taking the time to share your experience with us. We appreciate your comments and I assure you that we will share with our staff. It is gratifying for us to see such appreciation and we would like to invite you to come back soon for another great time together. See you soon! Luis...

Nuevo Vallarta
Reviewed March 15, 2016

I had a great time staying in the Hard Rock. All the employees were super nice and attentive. I love the bathtub in the room, such a nice way to relax at the end of an adventurous day. I would for sure stay here again when I come back to visit Mexico.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank carolinerG9326NR
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Caroline, We are so happy to learn about your experience at our resort. Thank you very much for choosing us. I assure you that we will keep working to maintain our high standards and share our paradise with you. We would like to see you again very soon and have another amazing experience together. Sincerely, Luis Entrala Fàbregas General...

Nuevo Vallarta
Reviewed March 15, 2016

Its all inclusive and if you've stayed at an all inclusive before you know the food is just average, and at times the drinks feel a bit watered down, but you do have many many choices and obviously the drinks have some punch after you drink about 15 of them. The sushi at ZEN Restaurant was really good. There was...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank loladenuevayork
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear loladenuevayork, Thank you for sharing your experience with us. We are very happy to learn that you enjoyed your stay. We are always looking to satisfy our guests by delivering the best service and amenities. We are very happy by your comments and we hope to see you soon once again. Luis Entrala Fàbregas General Manager Hard Rock Hotel...

Nuevo Vallarta
Reviewed March 15, 2016

When you go to a place like the Hard Rock Hotel you expect to have fun, but we found staff members crossing boundaries with guests and making inappropriate gestures to married guests. I will not be returning to the Hard Rock for future locations.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
3Thank Q8489NXjeffc
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Q8489NXjeffc, Thank you for sharing your opinion. Regarding your observations, we would like to mention that we are a family friendly resort, the entertainment and activities that take place at our hotel are completely respectful and conscious of the people around. We operate under the highest standards, both personal and professional. We are very sorry to learn about your...

Nuevo Vallarta
Reviewed March 15, 2016

Excellent I highly recommend Hard Rock Vallarta the service, location, and drinks food was outstanding. The excursions we awesome, we swam with the dolphins and the boat and crew of the snorkel excursion was out right fun, fun, fun. They actually had the best guacamole & salsa we ate that week!!!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank chevellah
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear chevellah, We are very happy to see you had so much fun. It was an amazing experience for us as well. Thank you very much for choosing us, we appreciate very much your preference and we would like to see you soon for another great experience. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Salt Lake City, Utah
Reviewed March 15, 2016

I was here with my company and the Hard Rock Hotel Vallarta was fabulous. No reason to leave the hotel property. The staff was incredible and saw to our every need. Rosy and Esmerelda at the cabanas; Juanito with security; Shark the lifeguard; Isaac at the front desk; Felix, Tony, Cerezo, Reyes, and so many more of the staff pampered...

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Helpful?
Thank feistyone88
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello feistyone88, What an amazing time we had with you. Thank you very much for coming; it was a great experience for all of us. Thank you for recognizing our staff, I will share your comments with them. Please come back soon, we want to share with you many new surprises we will have. Sincerely, Luis Entrala Fàbregas General Manager...

Saskatchewan, Canada
Reviewed March 14, 2016

We stayed at the Hard Rock Vallarta for our honeymoon from February 21 - 28. For the price we paid we were very satisfied with the resort. Honeymoon - Honeymooners automatically receive the complimentary "with love honeymoon package". Which included sparkling wine, a private honeymoon dinner (in the Asian restaurant), and breakfast in bed on a day of your choice....

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Helpful?
Thank Amanda P
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Amanda P, Thank you very much, it has been our pleasure hosting you to commemorate this special occasion. We will keep working to maintain our standards and we hope to have you back soon for another great experience. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Arcola, Illinois
Reviewed March 14, 2016

I have been to this property twice before, but this was the first since they changed to Hard Rock. As with all of the Hard Rocks in MX and Punta Cana, I was afraid they would loose the Mexican flavor when they changed over. But, I have been to them all and this one is no exception that they managed...

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Helpful?
1Thank RHoladay
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear RHoladay, What a great review, thank you very much for sharing your experience through this channel. We are very happy to see how amazing your stay was and it was our pleasure to serve you. We will keep working to maintain our high standards and keep surprising you with great things to come. Please come back soon for another...

Edmonton, Canada
Reviewed March 12, 2016 via mobile

So after several trips to mostly the Cancun side of Mexico this year we picked Nuevo. Best choice ever. The Hard Rock was the most accomodating all inclusive resort we have enjoyed. Diane at the Sunbar was always waiting with our favorite cocktails ready. Tha all Premium liquor was excellent. The grounds were always clean and the staff smiling. By...

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Helpful?
3Thank Jay P
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Jay P, Thank you so much for taking the time to share your experience with us. It is gratifying for us to see your appreciation for our service and team members. We would love to have you back soon and create another fantastic experience together. Please let us know when you are coming back and we will assist you...

Nuevo Vallarta
Reviewed March 9, 2016

Our stay at the Hard Rock Vallarta Hotel was very restful and relaxing. The hotel and grounds are very beautiful and well kept! The staff were very helpful and accommodating. Great hotel experience! We would recommend the Hard Rock Vallarta to others!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank 495timothyb
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 495timothyb, Thank you very much for sharing your kind comments with us. We appreciate your opinion and we are happy to learn that you had such a great time at our resort. Thank you for choosing us and we will be waiting for your next visit. See you soon! Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Concierge
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $328 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Vallarta staff and other travelers.
243 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you would like piece and quite, choose a room that does not face the pool”
ElenasRock, 3 days ago | Read review
“Concierge level if you want a balcony that can at least fit two chairs. Other rooms have a step out that cannot even fit a chair”
sarahsmile7, 3 days ago | Read review
“Upgrade to Ocean View”
lisagX7378TW, 1 week ago | Read review
“We loved the ground level patio with pool and ocean view.”
sb28021, 1 week ago | Read review
“The rooms on the 6th floor are the best they have most beautiful view, where you can appreciate the sunset”
alexis198682, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question