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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
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3,566 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Vallarta
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Showing 2,699: English reviews
Thornbury, Canada
Reviewed 1 week ago

first of all I want to give a shout out to Esmeralda, and Octovio, and Fernando, these are amazing staff, kind, friendly, always a smile on their faces, this is my 5th time to the resort, and it is so wonderful to see them year after year....the resort is clean, the grounds are great, the pools are perfect, what better...

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Helpful?
Thank SkotBeau
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello SkotBeau, What a great experience, we appreciate your preference very much and it has been an honor for us to be part of such a special occasion. I assure you that we all will remember you and this incredible memory. Welcome to our hard rock family, please come back soon for another amazing experience. We will be waiting for...

Cleveland
Reviewed 1 week ago

My husband needed a much break from work so we decided to try Hard Rock Vallarta! This was our first time there and it was just the 2 of us! We usually travel with a big group in May so it was a great getaway for the both of us! Having been to the other Hard Rocks in Punta Cana...

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Helpful?
Thank Jayne G
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Jayne G, Thanks a lot for sharing your experience, we appreciate your comments very much. Please come back soon, we would like to have another amazing vacation with you. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Washington DC, District of Columbia
Reviewed 1 week ago

This is an average hotel. The staff is excellent! However the management and company was at best average. Be aware of the 20 percent charge for any service that you want. You may want to purchase any off-site shows and trip directly with that company. The price is cheaper and you don't have to pay a 20 percent up charge...

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Helpful?
1Thank larryriley
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Larry, We are very sorry to learn you didn't have the experience we wanted for you. We assure you we have designed the resort credits to offer you the best of our resort and the region in a more accesible way as we provide with all the security and perks the activities require. We regret we didn't have the...

Reviewed 1 week ago

This hotel does not disappoint. Like the other Hotels in the chain they offer suburb services and food and places to see. This hotel is close to the Mall a con for fun shopping and site seeing, you can also get on the beech and experience the night life. The hotel has cabs for a very low cost to get...

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Helpful?
Thank Lois S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Lois S, Thank you very much for your kind comments, we appreciate the sentiment very much and it is amazing for us to see how wonderful your vacation was. We are always looking to create amazing experiences for our guests and we are very happy to see that we met your expectations. Thank you very much for choosing us...

Nuevo Vallarta
Reviewed 1 week ago

We planned a very last minute trip here looking for a peaceful week away in the sun. The weather was fantastic and our hotel bed was big and extremely comfortable...nice sheets and pillows. Lots of towels, cloths and continuously stocked with every thing you could want. Nice turn down service at night and great air conditioning which we appreciated. Entertainment...

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Helpful?
2Thank davidwA644EG
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello davidwA644EG, Thank you for taking the time to share your comments with us, we are happy to see that you have enjoyed our hotel and service. We will keep working in order to maintain our high standards and welcome you back with the epic service that sets us apart. See you soon! Luis Entrala Fàbregas General Manager Hard Rock...

Playa Del Carmen
Reviewed 1 week ago

It is a good place to stay, great quality food, standard clean rooms, a beautiful beach to watch the sunset and comfortable pools, one for adults different from the one for children prices are good in relation with the quality and it may be a good choice if you are young and plan to visit it during springbreak or during...

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Helpful?
Thank Amaru_y_Jorge
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Amaru_y_Jorge, We are very happy for your comments. Thank you very much for commenting about these aspects, we believe there is something for everyone as we procure to make you feel comfortable and I am very glad to see that you found our hotel in such high appreciation. Thank you so much, we will be waiting for your next...

Bremerton, Washington
Reviewed 1 week ago

There's always room for improvement and every time we go we are pleased, whether it significant or not to see positive changes. The staff is excellent and the hotel and grounds are "Disneyland clean"! From the day we arrive we feel like we're at home. The staff remembers us by name and treats us like family.

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Helpful?
Thank william m
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello William m, Thank you very much for taking the time to share your comments with us, we appreciate your opinion very much and it is a joy for us to see how happy you leave every time. It is a great honor to be of your preference and I assure you we treat you like family because we do...

Andover, Kansas
Reviewed 1 week ago

This was our third trip to this resort and it was equally as good as the first 2 visits. We go with a family group of 30 and it has something for all ages. Ipanema, Ciao, and Frida poolside are our favorite restaurants. The service is wonderful and the spa is brand new and awesome! Would definitely recommend!!

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Helpful?
Thank Gnjalderson
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Gnjalderson, It's been a great pleasure for us and an honor. We enjoy to serve and to share our vision of a true vacation, we are happy to see you all enjoyed it. The new RockSpa is a great accomplishment for us and a great way to pamper you and make you feel as new. We will keep improving...

Abbotsford, Canada
Reviewed 1 week ago

The staff go above and beyond for you, very friendly. The staff at the spa were beyond accommodating. The facility it self is beautiful. They have 2 huge pools, it never felt crowded, we didn't have to get up early just to go claim a seat at the pool, swim up bar, vollyball courts/bball courts, kept us all busy during...

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Helpful?
Thank ashkmanngill
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hi ashkmanngill, Isn’t she amazing? Thank you very much for recognizing Rosy’s work, she enjoys it a lot, just sharing her enthusiasm to make you feel home. We all send our regards hoping to have you back soon for another amazing time. I assure you that we will keep working to maintain our high standards and deliver the best service...

Tucson, Arizona
Reviewed 2 weeks ago via mobile

We really enjoyed our stay at the Hard Rock in Puerto Vallarta. We were well served by the friendly staff. Zu, the waitress by the pool, got to know our names and favorite drinks. I had a lovely mani/pedi from Lupita at the Posh salon. My husband got a Fender guitar in the room and Had a great time playing...

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Helpful?
Thank ShelCB
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello ShelCB, We are very happy to learn that you had such a great time at our resort once again. Thank you very much for choosing us. We appreciate your kindness and it has been our pleasure. Thank you for recognizing our staff members and we will be waiting for the third visit. We would like to know when you...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $332 - $765 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Vallarta staff and other travelers.
194 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room on floor 5 or above otherwise you will be looking at a bush.”
 of 5 bubbles _mialenamarie, 2 days ago | Read review
“If you want quiet, we were in room 4069, view of the ocean, but not pool, which I think made for a much quieter area”
 of 5 bubbles josephgX7255HX, 1 week ago | Read review
“rooms on the ground floor allow much quicker access to the pool area....”
 of 5 bubbles SkotBeau, 1 week ago | Read review
“Loved our room-on the 8th floor nice balcony with ocean view!”
 of 5 bubbles 243jayneg, 1 week ago | Read review
“Make sure you get an ocean view.”
 of 5 bubbles 358loiss, 1 week ago | Read review
5 of 5
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