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Hard Rock Hotel Vallarta

Travelers' Choice award winner
GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
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3,698 Reviews from our TripAdvisor Community

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Showing 2,798: English reviews
mexico city
Reviewed yesterday NEW

All employees are really good,fast and friendly. The hotel has a very nice beach,for the me the sea was perfect,good to swim and hang out with kids,the sea is not rough but also not so calm like in some beaches of Cancun and Riviera Maya where there is not even sound of waves. The best food was at the japanese...

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Helpful?
Thank luanmolo
New York
Reviewed 2 days ago NEW

My husband and I were there for our son's wedding this January. It was our first experience at an all-inclusive resort. We had an awesome time. Our room had a small balcony with a view of the pool area and ocean. The room was clean and spacious with a comfortable king bed, double size hot tub, safe, robes, slippers, iron/ironing...

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Helpful?
Thank mikalo75
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Mikalo75 Thank you for sharing your fantastic experience with us. We are very happy as well as honored to have hosted such an amazing event. We are very proud of our staff, thank you for recognizing their effort; I can assure you that they will continue working relentlessly to provide you incredible experiences and definitely we will have the...

Reviewed 2 days ago NEW

A wonderful smaller Hard Rock resort with plenty of good food and a great staff. Special note to our newest friend, Antonio, beach waiter. He was always friendly and professional! Thank you Antonio for making our time on the beach so relaxing and enjoyable. Check out Mexitrek tours (Thanks Stephen for an amazing hike up to Monkey Mountain) in Sayulita...

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Helpful?
Thank Barbara S
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Barbara S Thank you very much for your review to our hotel. We feel very glad to read that you had an amazing time and it was a pleasure to have you with us. As you mention, our Fish Market is an incredible experience, the endless possibilities to enjoy delicious and fresh seafood with the highest quality in service...

Vancouver, British Columbia
Reviewed 2 days ago NEW

Teresa THANK YOU for the amazing welcome again ! the staff was so amazing and I look forward to coming back :) My son loves the kids club , it is clean and food is great always !! I have now been here 24 times and have no desire to go anywhere else b/c the HARD ROCK PV is consistent...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank julie_tatla
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Julie_tatla It is such a pleasure to have you with us for the 24th time. We feel so honored to learn that your stay was beyond words once again. I can assure you that we will continue working non stop, improving and innovating in every area to provide you with an outstanding service and the most awesome experience. Teresa,...

Reviewed 3 days ago NEW

Room and location are excellent. The services are great. It was very nice walking on the beach. The hotel also help to arrange excursions to whale watching and other activities in the area. Food can be improved.

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Helpful?
Thank Jim888 Y
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Jim888 Y Thank you very much for sharing your experience with us. We are so glad that you had an amazing time with us. For us the great service is an essential part of our mottos and our staff works nonstop every day to make it happen. As you mention, the resort credits are carefully designed for our guest...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 3 days ago NEWvia mobile

The Hard Rock hotel in Vallarta gave us an amazing week of service and pampering. Having travelled south from Canada quite a few times I was impressed with how friendly the staff were, not only ones directly looking after us but just employees you encountered. Karen

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Thank A TripAdvisor Member
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Karen Thank you very much for sharing your experience with us. There is no doubt that our staff is incredible, we are very proud of the amazing work and the outstanding service they provide to all the guests, definitely we will keep improving everything to exponentiate every visit to another level of comfort and relaxation. We would like to...

Odon
Reviewed 4 days ago NEWvia mobile

Great time in Puerto Vallarta during the week after Christmas. Hotel was clean and comfortable. Pool area was wonderful for getting drinks, sunshine and food. Nightly shows were good especially enjoyed the rock concert and Michael Jackson show. The flea market that was set up on Wed evening was fun. Our pool waiter was fantastic! Julio at pool was instrumental...

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Helpful?
Thank JSSIndiana
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello JSSIndiana Thank you very much for sharing your experience with us. We are so glad to learn that your time during the holidays was incredible. Thank you for mentioning our staff, there is no doubt that they exceed expectations providing an amazing service and creating a bond with our guests. We will keep working to surprise you with more...

Reviewed 5 days ago NEWvia mobile

The scenery was out of this world! Perfect mix between resort and culture. Toro was such a fun employee who immediately turned into a family friend. Would definitely recommend coming to this amazing resort!

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Helpful?
Thank Kenna K
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Kenna K What a pleasure to read your kind review. We appreciate your opinion very much. You have described your experience just as we intend it to be for all of our guests. We are proud to create amazing memories and our staff will always work non stop to make your stay the most memorable and marvelous you have...

Nuevo Vallarta
Reviewed 5 days ago NEW

It was a girls trip. And we went over the Martin Luther Kings birthday. It was a great time!! The food was awesome and so was the shows you must have a spa treatment! I always felt safe and enjoyed meeting new people from all over.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kim L
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Kim L Thank you so much for sharing your experience with us. We are so happy to learn that your time with your family was incredible. We feel so honored to offer you the most incredible shows and services that in combination with our high quality meals and beverages will always complement your awesome experience. We are glad to...

Geneva
Reviewed 5 days ago NEWvia mobile

Overall great stay. Hotel facilities, food, and staff are all excellent. Beach is awesome. Very fun stay. Only dissappointment was bed arrangement - we were promised two beds but did not get that. Had to use roll-away. Worked out okay though. We would definitely do it again.

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Helpful?
Thank Glen S
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Glen S We are very happy to learn you enjoyed your stay with us. It’s always a pleasure for us to offer you the best in everything; We are constantly implementing procedures to improve the quality and to provide unique experiences every time you come. I understand that you had a inconvenience with the room but we are glad...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $346 - $788 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Vallarta staff and other travelers.
208 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean front for the best view.”
 of 5 bubbles Q981HTsusanr, 5 days ago | Read review
“Our view from the 6th floor was at the tree top level and was breathtaking.”
 of 5 bubbles 542suzanneu, 6 days ago | Read review
“I recommend a higher floor and something towards the end of the hallway; which allows you to avoid the elevator and use the stairs.”
  • morning mimosas
 of 5 bubbles TCGMT, 6 days ago | Read review
“Most views are ocean. Most balconies are small.”
 of 5 bubbles bluenoser840, 1 week ago | Read review
“we like the higher rooms for the view the only place I would try not to get is above the sun bar it is noisy.”
  • Sunset
 of 5 bubbles Jen_Earl, 1 week ago | Read review
5 of 5
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