Hard Rock Hotel Vallarta
Paseo de los Cocoteros No. 19 Villa 8, Nuevo Vallarta 63732 Mexico
Full view
View all photos (11,203)11,203
360
Panoramas (144) 
Videos (2)
View prices for your travel dates
About
#5 of 9 all-inclusives in Nuevo Vallarta
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.5
GreenLeaders Platinum level
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Location
Paseo de los Cocoteros No. 19 Villa 8, Nuevo Vallarta 63732 Mexico
Name/address in local language
Hard Rock Hotel Vallarta
Getting there
Somewhat walkable
Grade: 74 out of 100
74
Ordaz
2.1 mi•
See all flights
Rental Cars
23 Restaurants
within 0.3 miles
10661Reviews589Q+A100Room tips
Reviews
Traveler rating
- 8,200
- 1,566
- 538
- 198
- 164
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The shrimp was awesome!! Sake was great. Alberto gave us great service. We tried several dishes and they were all great. This is our 1st time in Peurta Vallarta and this did not disappoint. Try the nigiri sushi!
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded yesterday
Dear Keith, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Just returned from another great visit to Hard Rock Vallarta. Overall, great food and great service per usual. Upon arrival - we received excellent service from Yami at the vacation planner table as we overwhelmed her booking multiple spa and tasting experiences. We were traveling with a large family so this took quite some time and she was incredibly patient with our many questions, changes, requests, etc. Thank you Yami! I also want to recognize Ale and Carolina from the kids club. My daughter was there every day and they were just the best. She was so excited to see them every day and they made her experience extra special. She regularly talks about going back just because of the kids club. We seemed to see Juan nearly every night when we went to dinner - I assume he is some type of supervisor? He was wonderful - remembered our family, checked in on us, showed us his awesome Hard Rock tattoo, and had nothing but wonderful things to say about his coworkers and employer. It was very refreshing. I had the most wonderful facial from Victoria in the spa. It was exactly what was needed as our week of vacation came to a close. My brother also received a facial from Victoria earlier in the week and raved about her. We lucked out and had two Mexican fiesta nights during our week and both times we had the BEST service from Miranda. He was incredible - making us special drinks that fit our taste, bringing my husband special coffee, and offering to get food for us when he saw us struggling with a fussy baby. Up and beyond service - some of the best we have ever had. He is a gem and should be appreciated for how hard he works. We had particularly great service at Frida as well - with Rosy, Elizabeth and Angeles (I might have spelled that wrong - sorry!) The ladies were fantastic - offering great suggestions and being extremely attentive to our large group. They even helped my daughter practice her Spanish - which made her so happy and giggle with delight. It was by far our favorite meal of the trip. Sergio the sommelier is also fantastic. We did both the wine and tequila tastings with him and had the best time. His passion and enthusiasm for what he does is so evident and he really is a huge asset to this resort. Backing up a second, our check in experience was disappointing - an opportunity for improvement. We booked a family suite, and beforehand, were told verbally that upon arrival, everything would be done to ensure we had an ocean view (these rooms are normally mostly pool view). I said that I was willing to change our booking if necessary to two adjoining rooms (which is basically what a family suite is, lets be real) but was told that shouldn't be necessary. Ocean view was a priority for me personally - I traveled all this way and did NOT want to sit and watch people walking by all day on the ground level. I spent a decent amount of time in the room since we traveled with a young infant who needed multiple breaks/naps. At check in- we were given a ground floor level room and told there was nothing else available. I want to believe them, but this is their slow season, and it was evident that the resort was nowhere near full. What we have come to realize over the years, is that as members, you're often given the worst rooms and have to fight your way for a better room. We tested this theory the last time we came when I booked through the website and my mom booked as a member - same category rooms, and I was given top floor/center/best views of the resort while my mom was placed in a corner with barely ocean view. I get that this is a sales tactic to entice "newbies" to buy into the membership - but its really shameful to treat your members so poorly. Just something to think about Hard Rock... One other opportunity for improvement, I was disappointed with the service we received on our last day when we booked a cabana. We decided to treat ourselves and in the past, have always received stellar service in these settings. This time around, we were rarely checked on, the ice in our water bucket was never refreshed, we felt like we were a bother every time we asked for a drink refill, etc. I don't expect to be treated like royalty or anything, but a little extra attention goes a long way, especially when you're spending extra money on these cabanas. And for the record, although tipping is not required, we tip heavily and frequently, and are happy to do so because the service is usually so good and these people work SO HARD in the heat and conditions, its the least we can do. Overall, wonderful as always. These issues won't stop us from returning, but I do think its worth mentioning so processes can be reviewed and improved upon possibly. :-) …
Read more
Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Customer Care, Atención al huésped/Recepción at Hard Rock Hotel Vallarta
Responded Oct 21, 2022
Hello Sara, Thank you so much for your detailed review! We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, we will acknowledge our rockers. We thank you for choosing us, and please know our doors will always be open for you, you are our family too! Come back soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love staying at the Hard Rock! Frida restaurant is amazing! Jazmin, Dizina, Leo, Cesar, Haren, Lezly, and Alondra made our experience so special! We’re grateful for how welcoming everyone always is!
Read more
Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded yesterday
Dear Angelica, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entire staff went above and beyond during our week. All restaurants were able to accommodate our dietary restrictions with no problem. The cleaning staff did a fantastic job, given that we brought a lot of sand into the room every day after playing Beachvolleyball:-)
Read more
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 3 days ago
Dear Michele, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love hard rock experience and the staff. We went on all kinds of excursions. And the staff took care of us and upgraded us to a wonderful stay at a akali beach club! We also went on the city tour and found that to be most enjoyable. The tequila tasting was very professional. All the housekeeping and staff was extremely professional.
Read more
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 3 days ago
Dear Ron, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hadn’t been there for two years. Large change in staff, probably because of Covid. Service was excellent as always. I had this feeling that the resort was trying to recover from the COVID shutdown as the pool bar liquor had a smaller selection. They still had a shortage of pool umbrellas. Given the climate this is unsatisfactory. With the Unico resort nearing completion I’m afraid that the beach and the HardRock resort will be overwhelmed as the people that stay at Unico can use the services at HardRock but the people who stay at HardRock can’t use the Unico resort.
Read more
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 3 days ago
Dear William, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very very helpful and caring staff, took very good care of me when I hurt myself in the pool. Couldn't imagine a better place to spend the week with friends and family. Entertaining nights, comfy rooms, and a beautiful view all week long.
Read more
Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 4 days ago
Dear Jake, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family vacation to HRPV was made especially wonderful by the amazing employees at the resort. We had the best butlers to assist us in scheduling spa, pool chair, and dinner reservations. Our butlers kept us informed of daily activities and members events, were always friendly, and stopped by to say hello throughout the day. We are grateful for you, Frank, Uri, Gerardo, and Israel! It was a pleasure to meet all of you. Victor was also a huge help in providing us extra information about excursions, taxi rides, and things to see and do in town. My daily coffee needs were always met with a smile from Mayber at the Cafetto. She ensured that I had the right milk and sugar, offered additional pastries, and held friendly conversations with me. The swim up bar was one of our favorite places, where we got to know the best bartenders: Said, Jarrett, and Jovani. We had so much fun getting to know them. They kept us laughing and kept the drinks coming! The ocean view from our rooms was absolutely stunning. We really enjoyed the sunsets at dinner. The ocean was warm enough to swim in and the sand glittered gold! All of the food from breakfast, snacks, dinner, to room service was all delicious and beautifully presented. The hotel itself was very clean and inviting. We liked that this hotel was smaller than some of the other Hard Rocks. We could get where we wanted to go quickly! Thanks to everyone who made our stay so much fun, we look forward to our next chance to visit! 10/10 would recommend Hard Rock Puerto Vallarta to anyone looking for a fun, relaxing beach getaway!…
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 4 days ago
Dear Larissa, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are very clean with a very nice view. Suitable amenities provided. Location is great. So close to the hospital and church.The bed and pillows are very comfortable. The restaurants are great and within close proximity from our room. The staff are very courteous and accommodating. Senior friendly. The shows are fantastic! Love the Fire show. Yummy Mamasita, Kylie, Teresa, George and Azul are wonderful! There’s lots of activities. No time to get idle.
Read more
Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 4 days ago
Dear Evelina, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The fire show was supet fantastic. Thd host Yummy is very talented and entertaining. Teresa, George, kyrie, alda, azul, The staffs are very helpful esp Lucas and Ramon. The food is jusy glorious The room is great
Read more
Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded 4 days ago
Dear Rocker, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Nuevo Vallarta area.
PRICE RANGE
$359 - $527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vallarta palace hotel nuevo vallarta, vallarta palace nuevo
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
362
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHARD ROCK HOTEL VALLARTA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Nuevo Vallarta, Mexico)
Frequently Asked Questions about Hard Rock Hotel Vallarta
Which popular attractions are close to Hard Rock Hotel Vallarta?
Nearby attractions include Nuevo Vallarta Beach (0.1 miles), Riviera Farmers Market (0.1 miles), and Paradise Plaza Shopping Center (0.2 miles).
What are some of the property amenities at Hard Rock Hotel Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel Vallarta?
Conveniently located restaurants include Omaggio, MoonStar Cafe, and El Sazón De Amá.
Are there opportunities to exercise at Hard Rock Hotel Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Vallarta have an airport shuttle?
Yes, Hard Rock Hotel Vallarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hard Rock Hotel Vallarta located near the city center?
Yes, it is 0.2 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Hard Rock Hotel Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Vallarta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.