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Hard Rock Hotel Vallarta

Travelers' Choice award winner
GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
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3,691 Reviews from our TripAdvisor Community

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Showing 2,792: English reviews
Odon
Reviewed yesterday NEWvia mobile

Great time in Puerto Vallarta during the week after Christmas. Hotel was clean and comfortable. Pool area was wonderful for getting drinks, sunshine and food. Nightly shows were good especially enjoyed the rock concert and Michael Jackson show. The flea market that was set up on Wed evening was fun. Our pool waiter was fantastic! Julio at pool was instrumental...

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Thank JSSIndiana
Reviewed 2 days ago NEWvia mobile

The scenery was out of this world! Perfect mix between resort and culture. Toro was such a fun employee who immediately turned into a family friend. Would definitely recommend coming to this amazing resort!

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Helpful?
Thank Kenna K
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Kenna K What a pleasure to read your kind review. We appreciate your opinion very much. You have described your experience just as we intend it to be for all of our guests. We are proud to create amazing memories and our staff will always work non stop to make your stay the most memorable and marvelous you have...

Nuevo Vallarta
Reviewed 2 days ago NEW

It was a girls trip. And we went over the Martin Luther Kings birthday. It was a great time!! The food was awesome and so was the shows you must have a spa treatment! I always felt safe and enjoyed meeting new people from all over.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kim L
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Kim L Thank you so much for sharing your experience with us. We are so happy to learn that your time with your family was incredible. We feel so honored to offer you the most incredible shows and services that in combination with our high quality meals and beverages will always complement your awesome experience. We are glad to...

Geneva
Reviewed 2 days ago NEWvia mobile

Overall great stay. Hotel facilities, food, and staff are all excellent. Beach is awesome. Very fun stay. Only dissappointment was bed arrangement - we were promised two beds but did not get that. Had to use roll-away. Worked out okay though. We would definitely do it again.

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Helpful?
Thank Glen S
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Glen S We are very happy to learn you enjoyed your stay with us. It’s always a pleasure for us to offer you the best in everything; We are constantly implementing procedures to improve the quality and to provide unique experiences every time you come. I understand that you had a inconvenience with the room but we are glad...

Guadalajara, Mexico
Reviewed 2 days ago NEW

I am so glad that we chose to stay at the Hard Rock Hotel Vallarta for our Thanksgiving holiday. We were two families of four with boys ages 12, 9, 9 and 7. Our stay at the Hard Rock met the needs of everyone in our party. The parents especially enjoyed the attentive poolside drink service provided by Jesus, Rosy...

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Helpful?
Thank seekg
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Seekg Thank you so much for your kind and passionate review of your experience in our hotel. Our staff truly makes the difference and we have no doubt about it, thank you for mentioning their effort, we are proud to have them and it’s a pleasure to make you feel as comfortable as you have described it. We feel...

Ohio
Reviewed 2 days ago NEW

I have some positive and negative feed back. I would definitely recommend this hotel. It is beautiful. Check in was a breeze and we had a large group of 19. We were served drinks while waiting. The staff were all friendly and eager to help. Ramon was amazing with bag check in and out and even help us take some...

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Helpful?
Thank Susan R
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Susan R Thank you very much for your enthusiastic and kind comments about your experience with us. We are so glad to learn that your time with us was incredible and that you enjoyed this much of the services and amenities in our resort. We understand that there were a few details in regards of your room that kept...

Waupaca, Wisconsin, United States
Reviewed 3 days ago NEW

The location of this resort was beautiful. The attention to the resort by the staff is excellent and the cleanliness is noteworthy. The rooms are very nice but not quite a roomy as other Palace/Hard Rock resort rooms at the larger resorts, but it is laid out nicely and is still very much above average. The jacuzzi tub in the...

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Helpful?
Thank Suzanne U
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Suzanne U Thank you very much for sharing your experience with us. We are very happy to learn that you enjoyed your time this much, and that we were able to offer you the relaxation and comfort you were looking for. As you mention, we are so proud to have our newly renovated Rock Spa, all the new treatments,...

Missoula, Montana
Reviewed 3 days ago NEW

This was my fourth trip back to Hard Rock Puerto Vallarta and I have to admit it is a hidden gem. An experience that is top shelf all around; and consistent year after year. There was 30 of us from Montana this round, all coming for my brother’s wedding. With a party this large our Personal Assistants (Gerardo, Julian &...

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2Thank TCGMT
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Tcgmt Thank you so much for sharing such an emotional and enthusiastic review with us. It's been a great pleasure for us and a true honor to provide you with such an incredible experience once again. We enjoy to serve and to share our outstanding passion to provide unique experiences for everyone every time you visit us, we are...

Reviewed 3 days ago NEWvia mobile

Absolutely incredible service and staff. Catered to our every whim. On the spot as soon as we needed them, sometimes before!! High fives to Teresa at check in, Marti our beach bartender, Toro and team with entertainment, Ramon with our bags and group photos and so many more!! We'll be back for sure!!

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Helpful?
Thank Lisa M
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Lisa M Thank you very much for sharing your experience with us, We are very happy to learn that you had such a great time at our resort. We appreciate your kindness and it has been our pleasure. Thank you for recognizing our staff members, I assure you that we will continue working relentlessly to provide you incredible experiences...

Phoenix, Arizona
Reviewed 4 days ago NEWvia mobile

I give this hotel 4 stars because it is probably one of the best in Vallarta. The style of Hard Rock Hotels is so unique, perfect for family vacations. The rooms were very nice and comfortable. It was very cool that this hotel had a family friendly bar. I would say everything was great except the food. All of the...

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Helpful?
Thank Mari M
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Mari M Thank you very much for sharing your experience with us. We feel so glad that you had an amazing time in our hotel with your family. I can assure you that the entire staff works nonstop for our guests to make their experience with us the most incredible every time they come and we thank you for...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $338 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com and Jetsetter so you can book your Hard Rock Hotel Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Vallarta staff and other travelers.
208 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean front for the best view.”
 of 5 bubbles Q981HTsusanr, 2 days ago | Read review
“Our view from the 6th floor was at the tree top level and was breathtaking.”
 of 5 bubbles 542suzanneu, 3 days ago | Read review
“I recommend a higher floor and something towards the end of the hallway; which allows you to avoid the elevator and use the stairs.”
  • morning mimosas
 of 5 bubbles TCGMT, 3 days ago | Read review
“Most views are ocean. Most balconies are small.”
 of 5 bubbles bluenoser840, 5 days ago | Read review
“we like the higher rooms for the view the only place I would try not to get is above the sun bar it is noisy.”
  • Sunset
 of 5 bubbles Jen_Earl, 1 week ago | Read review
5 of 5
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