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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
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4,020 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEWvia mobile

we traveled 6 people together, and at first I thought it would be a disaster because I was travelling with 3 teenagers. but no, there was fun for everyone, every member of the family found activities to entertain themselves. There was live music, really good, the shows at the theater were amazing. The food at Zen was spectacular! Thank you,...

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Helpful?
2Thank Ere R
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Ere R Thank you for your warm comments and for sharing this incredible review with us, it is very gratifying to read that once again we exceeded your expectations and went beyond duty to give you the best time of your lives during this beautiful time. It is amazing for us to see that so many people of our...

Los Angeles, California
Reviewed 3 days ago NEW

This was our 4th time at the resort. Love the environment, small family style resort, and accommodations. The entertainment is very good and the staff really cares about the quality. Our room was great, spacious, just what we needed. The best part is the service. In the past we had Jenny as our server by the pool. She was amazing....

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1Thank ElenasRock
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello ElenasRock It is our pleasure to have you back once again and to welcome you as a Rockstar! We are so happy to read that you had an incredible time on this 4th visit and that you have become a fervent rocker and member of our family. Rosy and Diane are amazing, no doubt they go beyond duty to...

San Diego
Reviewed 3 days ago NEW

Great service!! loved the staff and all the amenities!! Stayed for 5 days over kids spring break and didn't feel like leaving. Everything from dinning to in house amenities were great. One down side was a foul smell in the lobby and the corridors, didn't ask the staff about the source but hopefully it can be corrected.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank KID1381
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Kid1381 Thank you so much for your review and comments about your experience with us, we feel glad to learn that everything was amazing during your time in our resort. As you mention, we are very proud to have the combination of luxury, great service and an incredible location that gives an exceptional experience every time you come; The...

Auburn Twp., Ohio
Reviewed 3 days ago NEW

I will start with the good things. Room very clean. Beds very comfortable. Staff is spectacular. There is always someone to assist you with every possible vacation need or want. Juan at VIP Beach side was a favorite. Drinks are good and top shelf always available. Wine selection awesome. Resort credit is not all its cracked up to be. You...

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Helpful?
Thank sarahsmile7
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Sarahsmile7 We thank you for your comments and for sharing your review with us, we are very sorry to read that your experience was below your expectations, even though you had an amazing time. As you can read in most of our reviews, we strive to provide the most epic and incredible vacations to all of our guests and...

United States
Reviewed 3 days ago NEW

The service, staff, food, shows, everything was 5 Star!! This hotel exceeded our expectations and will be our favorite hotel when planning another trip to Mexico. Loved the Pacific Ocean view from the beach with the mountains in the background! There were so many options for enjoying the beach/pool for different preferences. Cannot wait to return!!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank William H
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello William H Woow! Thank you so much for this incredible and enthusiastic review that you share with us, we feel honoured to learn that you have become a raving fan of us and that your vacations were top notch! We are thrilled and already waiting for your return, please do not hesitate to contact us prior arrival if you...

Sacramento, California
Reviewed 4 days ago NEW

We booked our trip via Costco and stayed during the popular Springbreak. We were worried about the crowd but it wasn't an issue until the middle of the week when a conference of 100+ guests arrived. The hotel staff tried their very best to accommodate everyone but it is hard when the hotel is at maximum capacity. Services were slower...

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1Thank shareair
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Shareair Thank you so much for your review and for sharing all your comments with us, we are sorry to read that even though you had an amazing time during this spring break, we did not reach your expectations and this did not allow us to give you the full rockstar experience. Nevertheless we are committed to our guests...

Anchorage, Alaska
Reviewed 5 days ago NEW

The only and one place in Puerto Vallarta for us is Hard Rock. Is great!!! I would like to thank you and your staff for the amazing hospitality and welcome bestowed on us. I know that I may not list everyone that we love but special thanks to the following: Luis Entrala, general manager. Jannine Gonzalez, for helping to make...

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Thank WayneMBettyM
Nuevo Vallarta
Reviewed 5 days ago NEW

Awesome customer service. Facility was clean and entire staff was friendly. They made us feel welcome. Food was great. Entertainment was great. Great place to bring entire family. Would recommend to anyone for any occasion.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Gellieka77
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Gellieka77 Thanks for sharing your comments and your kind words with us. What an amazing review, you have covered everything and we are very happy and grateful to see such spirit and recognition for our staff effort. We are very glad to learn that you have enjoyed your visit and we are already looking forward to the next one,...

Nuevo Vallarta
Reviewed 5 days ago NEW

The service was awesome, there is really no words to explain it. We truly thank the staff at Hard Rock Hotel-Porta Vallarta for their outstanding and excellent service. We would recommend this hotel to everyone.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 638wandah
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello 638wandah Thank you very much for sharing your experience with us. We feel so glad to read that you had an amazing time in our hotel. I can assure you that we work nonstop for our guests to make their stay the most enjoyable and we thank you for making the remark about it. Please feel free to contact...

Elmhurst, Illinois
Reviewed 6 days ago NEW

We recently returned from Hard Rock Vallarta and my entire family stated it was the best trip ever. We have 4 kids ranging from age 10 to 18 and the entire staff did a great job with our crew. There was something for everyone throughout the day. The entire staff made sure that you felt special throughout the day and...

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Thank YNotVacation
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello YNotVacation Thank you very much for sharing your experience with us, It is an honor to be part of such incredible memories, we strive to provide the highest level of service possible. I'm happy to read that once again we have reached our goal and went beyond expectations with your vacations. We can't wait to have you back with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
  • Concierge
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $328 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Vallarta staff and other travelers.
243 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you would like piece and quite, choose a room that does not face the pool”
ElenasRock, 3 days ago | Read review
“Concierge level if you want a balcony that can at least fit two chairs. Other rooms have a step out that cannot even fit a chair”
sarahsmile7, 3 days ago | Read review
“Upgrade to Ocean View”
lisagX7378TW, 1 week ago | Read review
“We loved the ground level patio with pool and ocean view.”
sb28021, 1 week ago | Read review
“The rooms on the 6th floor are the best they have most beautiful view, where you can appreciate the sunset”
alexis198682, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question