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Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5480)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 29 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Platinum level
Hard Rock Hotel Vallarta is a gorgeous, 362-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. This stylish property boasts six restaurants offering tantalizing specialty cuisines, five bars and lounges with top-shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 24,132 square feet of meeting facilities.
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Room & Suite (1,008)1,008
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Special diet menus
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Spanish
6,751Reviews490Q+A100Room tips
Traveler rating
  • 5,023
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  • 361
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Popular mentions
Mimosa D wrote a review Jul 10
SAN JOSE9 contributions8 helpful votes
The Hard Rock Hotel went above and beyond in making sure my family was safe and that we had an amazing time. Our butlers Uri, Gerardo, and Paco were absolutely amazing and handled everything for us. They booked trips, reserved cabanas, reserved dinner seats, and continued to check up on us continually on our trip. All of the staff wore face masks and implemented many rules to help keep us safe. Everything was sanitary and the food was amazing. My kids ordered room service everyday and they raves about how delicious the food tasted. The food they provide has great variety and they have food for every age. The entertainment is also amazing as the team is so very talented! I would recommend this hotel to my friends and family. I absolutely loved this trip and all of the staff who helped make it so special.
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded yesterday
Dear Mimosad, Thank you for taking the time to share your amazing experience with us. We are happy to know you enjoyed our unique vibe and the flawless service from our team. It is our outstanding service and warmness that sets us apart and it is gratifying to know you received the full rock star treatment like never before. We appreciate so much the remarks about the safety and the healthy environment of our property and we love to read that your little rock stars enjoyed so much the changes to our new room service menu! Our family sends our regards, and we cannot wait to welcome you back for another memorable getaway! Keep rocking! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”
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Thomas B wrote a review Feb 2020
8 contributions
Hotel's Favorite
The resort does not have the wow factor the some of the other Hard Rock properties, but it more than makes up for that with a beautiful beach and incredible service. All of the restaurants are great, but our favorite one was an Italian restaurant by the name of Ciao. A special note has to be given to Juan, our server on two of the dinners we had there. He and his assistant were excellent in every way. He made us feel welcome and really set the standard for service. Every person we came in contact with from the resort was friendly and provided great service. Outside of the resort the area it is very nice and appeared very safe. We enjoyed walks outside of the resort to a nearby mall the was upscale. The City Tour and Savia boat tour and show were excellent and well worth the investment. Overall this is a great resort that we will visit again.
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Date of stay: February 2020
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded Mar 7, 2020
Hello Thomas B, Thank you so much for sharing your comments with us, we are thrilled to know you had an excellent stay with us here at the Hard Rock Hotel Vallarta. It is wonderful to see that you were provided Rockstar service in every corner of the resort and to know our accommodations and variety of specialty restaurants were to your satisfaction! We appreciate your comments very much. On behalf of everybody here at Hard Rock Hotel Vallarta, thank you for choosing us and we cannot wait to pamper you like a celebrity once more on your next trip to paradise. See you soon & rock on! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
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teri8564 wrote a review Jul 6
Rowlett, Texas1 contribution1 helpful vote
This resort has it all... awesome food, beautiful property, GREAT food, mountains and the ocean. The staff bends over backwards to serve your every need and they make you WANT to come back. I have been 6 times and will continue to choose Hard Rock when going to Riviera Naryut!
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Review collected in partnership with this hotel
Date of stay: June 2020
1 Helpful vote
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded 6 days ago
Hello teri8564, Thank you so much for your review; it was our pleasure to welcome you for the 6th time in our paradise. We appreciate so much the recognition of our characteristic amplified service and to be named the best in Riviera Nayarit it makes us feel fantastic. Rest assured your message will be shared with the team and we will be ready to welcome you in your home away from home. Warmest Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
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Ana M wrote a review Jul 1
Puerto Vallarta, Mexico4 contributions
This was the first time that I ever went to an all inclusive hotel and my experience was beyond my expectations. Everyone is super friendly and always asking you if you feel confortable and such; the entertainment staff is amazing but for my fiancé and I personally, Fefe was outstanding and in the pool service was Juan who was always extremely helpful, your margaritas are never going to melt! I want to return ASAP, we are even planning on having our wedding here, amazing place to visit.
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Date of stay: June 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded 1 week ago
Dear Montiaranda97, What a lovely experience you share with us! Thank you so much for letting us be part of this fantastic time and for all the feedback provided. Rest assured we will share your message with Fefe and the rest of the entertainment team as well as Juan and the never ending margaritas. It will be our pleasure to host your wedding and to have you back with us; please feel free to contact us directly, and we will make sure your event is beyond expectations just as it was your first Hard Rock All inclusive experience. Warm Regards & See you soon Rockstars! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
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Ladysmithgirl wrote a review Jun 2020
Ladysmith, Canada43 contributions30 helpful votes
Visited this hotel from March 1 to March 15, 2020. This is our 3rd visit here. Just love it. Staff very friendly and accommodating. Food delicious. Drinks are fabulous. We stayed in room 7026 which is what we had requested. Away from the SunBar noise. This room looks right out to the Pacific Ocean, overlooking the pools. Wonderful!! Beds are very comfortable, bedding is super soft and lots of pillows. This room had like a jetted tub in it, very soothing at the end of a stressful day, as well as the stand up shower in the bathroom. Mini bar stocked daily with juice, pop and beers. We ate most of our breakfasts at the Market, when it was open, if not there, then at Ciao which is much quieter. Favorite lady at the Market for making the best omellettes, Yoli. And Lalo, a very good waiter at the Market. Diane at the coffee shop and SunBar. Great job! Our favorite dinner place is the Ipanema. Kudos to Victor the captain and Viktor the waiter. Also very good dinners at Zen and Ciao. We don't care for the Mexican restaurant. The snack bar by the beach has very good burgers, hot dogs, fries and lots to choose from inside. The pizza place also serves very good pizza. Morgan, our waiter on the beach, very good service. The beach is spectacular for walking on, and playing in the waves is great. No turn down service in this room, apparently a different category than the previous time we've stayed here. Resort credits, we went on the SunSet Sail cruise, which is about 3 hours. A walk down to the Marina and get on the boat and sail down to Los Arcos and back. It's a beautiful trip. Saw dolphins and humpback whales. It is doubtful we will return to Mexico next year, just because of the way the world is right now and this pandemic. When the world returns to 'normal' we would definitely return to the Hard Rock Hotel. Absolutely no issues here. We did notice this year, that they do have 'no smoking' signs on all the tables under all the palapas on the beach, and this area is roped off so if you need to smoke you have to go on the other side of the rope. Well done!!
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Date of stay: March 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Customer CareTeam, Director General at Hard Rock Hotel Vallarta
Responded 1 week ago
Dear Ladysmith, What a wonderful experience! Thank you so much for all your comments and for taking the time to share such an incredible review with us. We are glad to read that your trip as beyond expectations from the minute you entered the property and until the last second of your visit. Every highlight and the many rockers mentioned is a clear reflection of the marvelous time; we appreciate so much the gesture of learning so many names and rest assured we will share your love with all of them. We cannot wait to welcome you again on your home away from home and provide you once more with the celebrity treatment you deserve. See you soon & Keep Rockin'!!! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"
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Previous
PRICE RANGE
$286 - $839 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vallarta palace hotel nuevo vallarta, vallarta palace nuevo
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
362
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Frequently Asked Questions about Hard Rock Hotel Vallarta
Which popular attractions are close to Hard Rock Hotel Vallarta?
Nearby attractions include Nuevo Vallarta Beach (0.1 miles), Riviera Farmers Market (0.1 miles), and Paradise Plaza Shopping Center (0.2 miles).
What are some of the property amenities at Hard Rock Hotel Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel Vallarta?
Conveniently located restaurants include Omaggio, Santo Taco Taquería, and Burrito Mio.
Are there opportunities to exercise at Hard Rock Hotel Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Hard Rock Hotel Vallarta located near the city center?
Yes, it is 0.2 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Hard Rock Hotel Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (5.9 miles).