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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Hard Rock Hotel Vallarta captivates many guests with its vibrant atmosphere and stunning beachfront location, ideal for sunset admirers and explorers alike. While the rooms may show signs of age, the overall cleanliness of the hotel, including the pools and beaches, is consistently lauded. The range of amenities, from poolside services to entertainment, generally impresses, though some guests feel there's room for enhancement.
Service is often commended for its attentiveness, despite a few reports of unevenness. However, opinions on value are mixed, with some criticizing the cost-quality ratio and hidden fees.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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My wife and I have stayed at several HR's in Mexico and elsewhere and wanted to visit HR Vallarta for a long weekend. We came down in late February and really enjoyed our stay. Check-in was a bit of a madhouse as we arrived early and many people were trying to check out at the same time. After waiting for a while we were helped and notified our room wouldn't be ready until 3pm which we expected so we were able to change clothes at the gym and enjoy the resort. This is by far the smallest HR we've stayed at and that isnt necessarily a bad thing (you dont need a golf cart anywhere) but it does mean there are a lot of people all at the pool. There are technically 2 pools but the main pool has the entertainment and the swim up bar so that is where we stayed. The other pool is the kids pool but unfortunately many parents allowed their kids to stay in the main pool even at the swim up bar which was annoying. The pools was very nicely kept and the resort was cleaned daily which was great. The beach was also very nice and the resort has chairs in the sand as well as cabanas for a price. We paid for a sea view room and werent disappointed, we had a nice view. The room was very large and the bed was conformable and we also had a jacuzzi in the room which was fun as well as a Nespresso coffee machine. The maid service was great, the room was always cleaned during the day and the minifridge was restocked (beer and soda). We thought the food all over the resort was very good. Ciao Italian and Zen Asian restaurants were our favorites both with great service as well. During the day you can graze by the pool at a ready to order pizza place or the Mexican restaurant and grill. The waiters by the pool were great and I want to recognize Pablo the bartender at the pool bar for making countless drinks for the crowds and doing a great job. There are 2 things that disappointed us during our stay 1) there aren't enough loungers by the pools. Yes, annoying people who get up at 0700 to reserve them are a problem, but there just aren't enough and we spent too much time each day trying to find empty chairs and there were only two of us 2) Where is the rock and roll music??? All day at the pool it was Latin music and most was in Spanish. We were at a HR so why not play rock? Once in a while they would mix in an old ACDC song but largely it was contemporary pop and Latin music like any other resort. In the room there is a TV channel which shows music videos which the HR is known for, but it doesn't play sound! In the lobby bar at night again, it's a DJ with techno and EDM playing and no rock music. They also have TVs at the night club and all they show is HR promotional material - no music videos? It's like this resort doesn't own the rights to some of the HR materials, we could not figure it out. When we asked the staff they just said it's always like that. We thought that was a little off the brand for this location. Overall this is a nice little place and the staff and the food made it a good experience. The resort is only 15 minutes or so away from the PVR airport and easy to access.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Mar 7, 2024
Dear Ryan, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately in all the aspect now. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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Finally, after the pandemic, we were able to resume our family summer vacations each year. If I'm not mistaken, we have spent the vacations for at least 5 or 6 years and I must say that the quality has not decreased at all. My family and I always return satisfied and eager. return. The attention of the staff is always friendly, the pool waiters are always on the lookout if we are missing something, the facilities are impeccable with adequate maintenance to keep them in perfect condition at all times. This time, unlike the previous ones, we traveled in the low season, although you enjoy a hotel that is not full, we learned that you miss out on other amenities due to low occupancy, for example there is no longer a show in the hotel theater, the restaurants will not be open for the night. The 4 of us have dinner daily but rather they alternate the days of the week. What bothered me the most is that I didn't get the traditional barbecue or the fish market (seafood) that we had had on previous visits. Even so, the stay was unbeatable. The highest quality foods, we dined at Ipanema and Zen and all the super soft cuts of meat that almost melted in our mouth. What we liked most about this occasion was that we arrived on Friday, September 15, and independence was celebrated with a Mexican party with a buffet, mariachi, and a wrestling performance. My wife and I enjoyed it very much. The mariachi played and sang phenomenally. As always with my children we went for a walk along the beach on both sides of the hotel and we found that the hardrock beach is the best than the hotels on the sides, it is the cleanest, without stones or shells. One thing that I would like them to change is the mattresses that are too soft, although there are those who like them that way, they are a little annoying when you go with your partner and he moves, the mattress moves like jelly. From there on out everything was excellent, the room was always clean, 24 hour room service with a decent menu and not just burgers like at Riu. Ahh, a somewhat hidden attraction is the cafeteria that is at the entrance above the market restaurant, a good coffee and pastry after dinner is a must-see. Ahh, a recommendation, although the rate you pay is taxes and tips included, be generous with the waiters, bartenders, baristas, bellboys, etc., leave them even a small tip, they will thank you and will be able to continue giving you the best of themselves in their service. Lastly, although perhaps I shouldn't mention it since we are paying for a luxury hotel, the prices in the hard rock souvenir shop did seem excessively expensive to me, around 800 pesos for a printed t-shirt, and 600 pesos for a cap, the truth is that the brand is overvalued since these items, no matter how expensive the materials or manufacturing may be, for example, the t-shirt would not exceed 250 pesos and the cap would cost 200 pesos in manufacturing, but hey, the idea is It is that you are buying a status for the brand, it is my humble opinion
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Date of stay: September 2023Trip type: Traveled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The snacks are very good, the beach is perfect for relaxing and the pools have a bit more movement. Juan's service in beach area is very effective and attentive. The beach was definitely my favorite area, the sand is soft and fine and the tide quite calm for swimming
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Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is old, the food was horrible. I think I lost weight from not eating. Our room 4036 smelled like a sewer, we had to asked twice to be moved to a new room. Funny thing is they put us in a room right next to a room under construction with sanding, really bad paint fumes and appeared to be tile removal due to the sound of the banging. Thís was all happening every day before 8AM. Oh, and they cleaned the old room with the sewer smell and immediately put a new couple in the room. The main pool had towels on all the chairs by 8 AM and most were never occupied during most of the day. The music by the pool was so loud if you returned to your room you could not rest. The spa staff left us in the sauna and returned after we got out to look for her and then she left us in the jacuzzi, note it was not busy. The massage and facial I had were great. The resort is very dated. Two of the restaurants are outdoors so you sweat during dinner it was humid. The food was not good, The only good meal was the meal we upgraded and paid extra for. The food by the pool was not good either, They did not offer to bring you food to your chairs by the pools. I will never return this is the worst Hard rock we have ever stayed at.
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Date of stay: November 2023
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Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Nov 26, 2023
Hello Tracey, We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanels Thank you so much for choosing us as your host. Cordially, Customer Service
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The worst of an all-inclusive hotel. Unhealthy and highly limited room service , which they said was their main eating option (no salads, grilled meats or much veggies).
Highly - rules oriented (for the kids club each time you check in or out there is a 5 minute process to fill in details including. Badge numbers , allergies , phone numbers; signatures even if you have documented all this 30 minutes previously but the kids walk out). The kids club closes at 5 and the gym closes at 6, and the pools close at 8 - all way too early.
Food in the buffets was also quite unhealthy, and the ambiance in the Brazilian restaurant was very sterile.
Nanny service requires you to stay on property.
My son also checked out early and they had no flexibility that anyone else could stay in the room without an additional 185 charge per night instead.
Would never return
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Apr 14, 2024
Hello Nick, We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanels Thank you so much for choosing us as your host. Cordially, Customer Service
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Overall a great trip - the resort is beautiful. Everything is centrally located, with the restaurants equidistant from the main part of the resort. The pool is great, just a beautiful pool, with attentive bartenders. We only ate at two of the restaurants, but both were great. We relied on room service, but that was kind of weak, and very inconsistent. The rooms were nice and very comfortable, as well.
The biggest negative? I would almost rename this, the "Hard Sell" hotel. Literally from the moment we checked in, someone was there trying to sell us something. We checked in, and got our bracelets, and then turned around and someone was standing behind us with a tablet or clipboard, waiting to sell us. We initially thought that they were trying to be helpful, and show us around, but quickly realized that they were trying to get us to sign up for their Legendary club or book for next time. We had a long travel day, and we were tired, and just wanted to go to our room and relax....but they were trying to sign us up for next time, right away. The next morning, we got a call on our room phone to invite us to a presentation. Someone approached us at the pool, too. And when we were trying to check out, we had two people try to sell us the club as well. That was the main reason I would reconsider visiting again. You have a nice resort - let it sell itself! I came there to relax, not be in a sales presentation!
The best part? The rest of the staff who were awesome. Caesar at swim up pool bar always took care of us - he and the rest of the guys at the bar were great! And our waiter at the pool, Alex, was a rockstar in every respect. He was always checking in with us. Our cups were never empty. He was always concerned about whether we had everything we needed or not. He would check on us at the pool, and bring us drinks to the pool edge, and we would come back to our deck chairs to dry off only to find fresh drinks there and trash taken away. We actually had a great goodbye, where we hugged and fist bumped on our last day. Seek those guys out - you will NOT be disappointed!
Also, our room was always cleaned and well stocked, and the restaurant staff was very nice and willing to accommodate any request. Again, overall a great trip. Just lay back on the "hard sell", Hard Rock....
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Just say "no" to the salepeople
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Oct 21, 2024
Dear Scott, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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The service and staff at PV Hard Rock was exceptional! A special shout out to Trip advisor Ramon, who went above and beyond to secure us airport transportation when it was past the time we were supposed to register. Also, Sylvia of guest relations was very pleasant and helpful. One more praise for our housekeeper, Anna. She spotlessly cleaned and organized our room every day and was also very creative with the adorable towel animals she left daily at the foot of our bed. What’s more, she’s greeted us with a huge smile every time our paths crossed. We enjoyed a very pleasant vacation.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Be sure to take advantage of the ocean kayaks provided at no additional cost. We thoroughly...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Dec 18, 2024
Dear Rocker, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you. See you soon & keep on rocking! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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I didn't think that the hotel was 5 star as advertised. There was good and not so good. We had a lovely enjoyable holiday. The staff were friendly, and the majority worked really hard.
Our room was cleaned daily and was spotless, as was the hotel.
The pool was the same depth all the way around, which I really liked as I'm not a confident swimmer, but I knew wherever I was I could stand easily. We never had an issue getting a sunbed. The beach was clean and also had plenty of sunbeds.
We found it odd that the Market buffet restaurant was not open daily for evening meal (it was open for breakfast and lunch daily if you wanted to use it). Not all restaurants were open every night it was different each day and was difficult to track! Ciao (Italian) and Frida (Mexican) were excellent (excellent service and excellent food). We didn't like Ipanema (Brazilian), the service was not great and the meat very dry. Zen (Asian), was the worse for service, but the food was OK.
Sunset Bar. Excellent service and drinks, however, I found it strange that the drinks were served in plastic glasses in the evening. If you asked you could get a decent plastic one (which were fine), but otherwise they were thin cheap ones you get at a music festival I'm an adult on holiday, not a teenager at a rave !! Also, this is advertised as a family hotel and although we didn't have children with us, we didn't think it was right that they did not allow children in after 10pm. This would have been OK if there was somewhere else for them to go, but there wasn't. It's everyone's holiday, and all should be allowed to enjoy it, especially as I've said previously, it advertised to attract families. I should also add that there were occasions when I witnessed local families (with children) being allowed to stay in after 10 pm - which is not great.
Negatives aside we did really enjoy our holiday. Would I stay at this particular hotel again, if I'm honest, no.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Sep 25, 2023
Dear Karen, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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Just came back from a 8 day trip with group of 16. Travelled with family and varied aged kids (13-23), with some food allergy and one special needs child. Attentiveness of the staff on every level was unparalleled. Took food allergies seriously, attended to our every ask quickly and correctly. When we arrived we had some AC issues which were quickly resolved. Staff here is kind, genuine and we never felt that tips were expected (but of course were appreciated and we did tip during our stay).
Hotel is smaller than most we have been too and bars closed at 1pm. This was a good thing bc our adult kids got up early to enjoy the beach. I think they are renovating soon,
Rooms are decent , but all have huge hot tub, space would be better used with sofa bed . All rooms face ocean , bathroom is nice , but rooms with double beds are smaller than we thought. There are not enough outlets in room and lighting is somewhat dim.
Food was better than most all inclusive with bkfast being my favorite. Four restaurants and one buffet option. We ran into the typical all inclusive challenges of ‘no reservations ‘ but there are reservations. You need to know the rules of the game. Dinners took time (2hours) , but food was better than average. Our kids used room service which they said came quickly .
Nightlife was really just the evening shows and SunBar. Only one night of karaoke and no silent disco which would have been nice, along with some other bar activities. We all had fun in the SunBar, but The hotel lobby is dead and another evening attraction would be a good addition.
Day time / pool activities were fun : bingo , music trivia / water ballon games .. Georgina was an amazing motivator . Easy to get brinks and lunch while at the beach and pool. Beach is very large and while we had rough waters , there are kayaks and paddleboards. Nice teen club and pickle ball courts,
Gym is small big has what you need : 3 treadmills, weights, machines .
Check in /out was easy for us , and concergie services wee helpful. We did two excursions and went into PV one time (35 min ride and Uber was average $30).
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta
Responded Jan 3, 2025
Dear Jennifer, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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We have been members of Palace Premier for many, many years and have member privileges at Hard Rock hotels. We come here often. The two best things about this hotel are the staff and the location. The staff are friendly, courteous, efficient, professional and helpful. Thank you to all! Special thanks to Amy, Ramon, Orlando and the morning crew at Ciao. Rubi always greeted us with a smile. Louis, Lalo, Joya kept our coffee cups full. It was great to see Elizabeth again, too. The location is on a wide, beautiful beach with great vistas of the Bay. We were somewhat disappointed with the food and felt the quality was not to the standard of years past. We did enjoy the breakfast buffet at Ciao and the cold lunch offering at the buffet at Market Place. Service was always excellent accept for a dinner at Freida. That evening service was very slow. My sea bass was dry and not very warm. My husband had the chicken mole. The chicken was quite overdone and dry. Our room was clean and well maintained. Bed and bath linen were of good quality. Thank you to all the housekeeping staff. The public areas and the grounds are also well maintained. I would be remiss without commenting on the things that are not so great. We do expect music at the pool and in the bar but not loud music in the restaurants. In all the years we have been coming here this was the first time there were waiting lines at the restaurants. There is one especially irritating condition that I would ask Management to address. That is the "saving" of lounge chairs. By 8 AM people have stacked out chairs with towels and/ or personal items. Many do not occupy these lounge chairs for many hours. This practice continues because Management allows it. Other major resorts have disallowed the practice with general acceptance of guests.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Book early.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer CareTeam, Atención al huésped/Recepción at Hard Rock Hotel Vallarta
Responded Mar 30, 2023
Dear Rockers, Thank you very much for all the kind words and the fantastic experiences shared. We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you. See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
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