We've been coming here for years, annually and in March of 2020 my daughter got seriously injured, so much so she had to have surgery. No one from the resort has done anything to help us out or even respond. I talked to the owner, he told me to send him everything to do with our stay and my daughters surgery (even medical records). I provided all information requested, he confirmed that he received it all but then said nothing more. As of today 01/18/21 he has failed to respond to 10 follow up emails, no word from him, an assistant, or anyone from resort. My daughter has now had to have a second surgery, a revision, and once inside the surgeons found that all the hardware in her was loose and too small 😭 which explains why she had been in so much pain for 8 months. She had loose hardware, a huge gap between my clavicle bone, and was only given ibuprofen for pain. She's now been taking that every day since March 2020. I had to take out loans to pay for the first surgery (the hospital on site of resort took our passports until full payment was received), my extended stay at the resort (3 days not even on site, I was in the hospital with my daughter) - I paid for the room to hold our luggage, tons of appointments since, copays, and her new surgery, and she's been unable to work since March 2020 so I've been supporting her and taking care of her. She is only able to lift a cup with right arm due to weight restrictions. People from the resort or corp. only responded to my daughter one time after she posted the story publicly and tried to deny knowing about the accident on their property even though 2 of their workers found her after she called front desk sobbing trying to tell her location as it was dark and not lit well, one of them woke up me up in my rom and brought me to her accident site outside, they brought her a wheel chair, and my I actually tried to get ice from the workers and they said they were going to charge me for the ice to ice her injury. Also I had to leave my daughter in the hospital alone multiple times to move all our luggage by myself into different rooms speaking to front desk workers and told them my daughter was in the hospital, and had to keep packing and unpacking things to move rooms again. They are taking no responsibility at all. This place only cares about TAKING your money but not your well being because we've been struggling for 10 months. Now my daughter has PTSD from everything and trauma, constant night terrors, screams out in her sleep and is now medicated. I'm disgusted honestly. Disappointed this place is named Paradise and it turned into our hell.…
The hotel and surrounding grounds are VERY clean. We enjoyed our stay and the staff was wonderful. I would like to see them limit the number of vendors on the beach. They are annoying but courteous. Just way too many of them. The price you pay for the hotel seems high for a non all inclusive. Pleasant but not 4 star by any means.
This is a good resort and have come here for 20 years. Do not even trade our membership as this always felt like home. It’s still overall ok..but...but we decided to do all inclusive and ended up off the resort since the food was horrible at the buffets. 900 bucks wasted I guess. The highlight was our waiter at the beach, extraordinary service😏 We had to switch rooms as maintenance is not up to par and the AC did not work on the first night. We did not get any hassle on the change so they did ok there. Had a couple massages which were good but when we went to cancel the one for the last day, my wife got a bunch of push back.. annoying. Good massage on the beach for half the cost. Lastly, avoid the sales ladies when you check in.. all the want to do is sell you on timeshare stuff and do not really care otherwise. Overall this is a good place but had several disappointments this time. Got 10 years left on our timeshare and say no reason to extend based on this visit it even though we would have considered it...stay but do not buy!…
Horrible experience. They kept me in a timeshare presentation for 3.5 hours when promised 90 minutes. The gift I paid to receive my family and I couldn’t do because my 12 year old got really sick w a high fever and they wouldn’t let us cancel or get a refund. When I went to check out They charged me extra for a plastic bracelet we didn’t know we had to return, and my son was already on a flight home still wearing it. I pleaded w them to remove the charge as it was Christmas and they refused to. They refused to refund the $6000 peso deposit until I paid for the bracelet. I will NEVER stay at this resort and will be certain to tell everyone considering PV to boycott Paradise Village. Terrible customer service!
The beach is huge, wide, long, and clean. Tons of palapas (numbered so easy to direct family to); lots of loungers; we saw baby turtles two mornings getting to ocean, and a mama turtle one morning laying her eggs. Deffo highlight of my trip. The cons: poor to non-existent wifi. No ethernet option. I didn't come here for wifi, but did have to do some work and couldn't. I couldn't even check in for my flight on my iphone the day before. Make sure you download every podcast you'll want and any Netflix show you'll want for the plane rides etc. When asked about it, I was walked through 30 minutes of troubleshooting (eg what is your direct Wifi connection number; try standing in the kitchen; come down to the lobby; try a speed test. Eventually was told 15 minutes later in the lobby that it was in fact a hotel-wide wifi issue. However, the wifi was poor for the entire two weeks, and I was told by the concierge that paying extra for "better" wifi wouldn't be worth it. Food was OK. Nothing exceptional. Wouldn't do all inclusive here. Best meals were at restaurants nearby off the resort - Fajita Republic, Riviera Grill, and at Maisul. Odd and rude time-share "non-pitch". Was convinced to come for breakfast at 9 AM and a 90 minute presentation, and agreed, was told I would receive a 2,000 peso credit, arrived with my voucher for same, then was told by Joann that she couldn't possibly honor this voucher as I was single and leaving tomorrow, even though I mentioned to her my two children and their dad were arriving the next day and we would all be staying another week at the resort. Also odd taxi/uber policies. I went for a massage off resort, and asked the taxi driver to wait, and then take my kids' dad back to the same place for his massage. Security would not allow this, and assured me they would get him an English speaking taxi driver. They did not. Despite the taxi driver being given a brochure with the spa address on it (a 5 minute drive), the drop off was at an entirely incorrect spa. Hotel really shouldn't be promising English speaking taxi drivers, period. Ubers not allowed on the hotel property - likely some kind of taxi cartel thing. Finally, the general gist was that the staff seemed to try to give you what they think you wanted, even though you asked for something opposite. For example, at the beginning of my two week stay when I was here with my friend, they "upgraded" us to a one bedroom suite, which meant one of us would have to sleep on a pull-out sofa. We had to argue fairly strenuously to have us put back into the room we had booked and paid for, a studio with two double beds. Or when I ordered birthday cakes for my children's birthday, I ordered two vanilla cakes, but they gave us tres leches cakes. But to end on a positive note, the rooms were clean, the property was spotless, and again the beach was fantastic. Very covid-conscious. The location is not central, so keep that in mind depending on your goals.…
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