very bad check in process (45 minutes to check in), they didnt have my room ready so i had to come back again to pick keys, and being forced to wait in the check in line. All inclusive only works if you tip the staff in advance, otherwise they ignore you completely. The service wasnt like this before, this was my 4th visit in 10 years, the service is awful so there is no reason to come back again.
There are positives and negatives to this hotel. Positives: safe, clean rooms, mostly kind staff, easy travel, good food in the area. Negatives: AWFUL check in process, no communication/guide to features in the area, most of the focus on timeshare guests, very dark room We would probably return but only because it is easy and we are now familiar.
The worst check in and check out system anywhere. You literally would not believe how bad it is. 45 minutes to check in and I gave up checking out even though I had already paid what I owed but then security wouldn’t let me leave
We have absolutely nothing bad to say about this place. This is our vacation spot now. It’s hard to change it up. Beautiful beach, room service is amazing, there is a different theme night dinner all week. ( you can always choose a different restaurant) Gambling, grocery store, dr office, night club, golf course, ping pong, shuffle board amazing beach, 1 pool with slides , 1 quiet pool. Poolside games everyday. Tequila pool volleyball, bingo, and kids center just name a few…. Definitely check this out. So much to do, you’ll never leave resort!!
Booked this place on a friends recommendation since he's a member there. We booked the premier package which it clearly stated on our confirmation email. When we get there we are told they don't sell a premier package and we do not get any gym usage, spa, only 2 nights of dinners. They stated that i needed to contact the company we purchased from, which i showed them on the confirmation email that it was CLEARLY made directly through their resort! Kassandra and Luis Martinez were tow of the absolutely most rude people i have ever dealt with! They should be gone! We then took the 90 minute tour!! which turned into 6 hours! in where they tried to sell us a membership. My wife stated to them we wanted to try it out and make sure we liked it, and that we we are very upset with the check in and those employees. We also stated that we would not purchase anything until we had an opportunity to give it a try. You would of thought if they wanted to sell a membership that they would of allowed us to use the gym, spa and restaurants with confidence, but not the case! Long story short, we did not buy, we will not buy and we will not be back there! DO NOT PURCHASE A TRIP FROM HERE!…
I didn't realize this was a timeshare! After a very long check-in process, our 'agent' came to talk to us about the hotel. She let us know about the pitch they want you to go to, which was a bummer first thing! Most rooms are not ready early, so we got our 8 yr old changed and he went swimming. We were around the pool for a while and were never approached by a waiter. After a few hours, I went to check on the room, a gal finally found one. Oh, they are doing renovations so you will hear it at the pool. The room was nice, but the beds are only doubles and not comfortable at all, the pillows are also very uncomfortable. We did go to one theme night, our 8 yr old loved it. The food was so so, but the show was very good and the waiter was very nice. The mall there is very convenient, but there are mask guards at the front! On our last day there we were at the pool again, which my son loved! I was still never approached by a waiter. I had to go hunt one down, that was pretty lame! Oh and every day we tried to get a boogie board for the beach but were told it was a red flag, we assumed after 4 days they just didn't have any to give out. The kitchen in the room was very nice, but they only provide 1 day of coffee!!! It was nice for my 8yr old, but we have no desire to return. This is unfortunate as I read about so many people who returned year after year, but then again they must have bought the timeshare!…
This was a great trip! SO glad I went. There were beaches and pools, awesome food, and very nice rooms. The staff was so kind. I completely regret leaving. The paradise village had challenges every day! Some were ping pong, shuffleboard, corn hole…. Greatest of all time!
Many things about this resort are great...food, waiters, proximity to beach, cleanliness. But if you are seeking quiet and relaxation at the adult pool you will be disappointed! We have been here 5 days already. Each day 10-37 children at the adult pool doing what kids do, yelling, splashing, screaming, crying. Talking to.consierge, the front desk, or writing emails changes nothing. Security guards walk by and say nothing to families. Other aspects of the resort are great but the QUIET pool is not! We have been members 25+ years and the last 5 years this has been occurring.
This is an outstanding resort with so many things to do daily that the 7 days will fly by so quickly that you can't wait to come back. Or just sit back and relax a day or two and enjoy the sun, beach, pool and hot tub while enjoying great food and drink
Would not stay here again! Food was terrible!!! No decent proteins at all, nothing decent at the buffet. They have caged tigers in tiny cells. So inhumane and cruel! Check in and check out process took forever! Not efficient at all! Stood in line for hours! If you want shade/unmrella at the pool, be prepared to wake up at 5am to reserve. Facility is average at best. Will not be coming back :((((