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Paradise Village Beach Resort & Spa

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Av. Paseo de los Cocoteros #1 Bahia de Banderas, Nuevo Vallarta 63732 Mexico
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Traveler (1877)
360
Panoramas (19)
Room & Suite (498)

About

#18 of 33 hotels in Nuevo Vallarta
Location
Cleanliness
Service
Value
Discover your Paradise! Elegantly situated in the heart of Nuevo Vallarta, Riviera Nayarit, located within its own peninsula all set against a spectacular tropical backdrop, Paradise Village Resort and Spa is an all inclusive and European plan all-suite designer accommodations beachfront hotel, is a five star development that offers a gorgeous beach! Just 15 minutes away from Puerto Vallarta International Airport.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
Baggage storage
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
Spanish
3,055Reviews318Q+A100Room tips
Traveler rating
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Popular mentions
Lisa M wrote a review Jan 18
Maple Grove, Minnesota5 contributions
We've been coming here for years, annually and in March of 2020 my daughter got seriously injured, so much so she had to have surgery. No one from the resort has done anything to help us out or even respond. I talked to the owner, he told me to send him everything to do with our stay and my daughters surgery (even medical records). I provided all information requested, he confirmed that he received it all but then said nothing more. As of today 01/18/21 he has failed to respond to 10 follow up emails, no word from him, an assistant, or anyone from resort. My daughter has now had to have a second surgery, a revision, and once inside the surgeons found that all the hardware in her was loose and too small 😭 which explains why she had been in so much pain for 8 months. She had loose hardware, a huge gap between my clavicle bone, and was only given ibuprofen for pain. She's now been taking that every day since March 2020. I had to take out loans to pay for the first surgery (the hospital on site of resort took our passports until full payment was received), my extended stay at the resort (3 days not even on site, I was in the hospital with my daughter) - I paid for the room to hold our luggage, tons of appointments since, copays, and her new surgery, and she's been unable to work since March 2020 so I've been supporting her and taking care of her. She is only able to lift a cup with right arm due to weight restrictions. People from the resort or corp. only responded to my daughter one time after she posted the story publicly and tried to deny knowing about the accident on their property even though 2 of their workers found her after she called front desk sobbing trying to tell her location as it was dark and not lit well, one of them woke up me up in my rom and brought me to her accident site outside, they brought her a wheel chair, and my I actually tried to get ice from the workers and they said they were going to charge me for the ice to ice her injury. Also I had to leave my daughter in the hospital alone multiple times to move all our luggage by myself into different rooms speaking to front desk workers and told them my daughter was in the hospital, and had to keep packing and unpacking things to move rooms again. They are taking no responsibility at all. This place only cares about TAKING your money but not your well being because we've been struggling for 10 months. Now my daughter has PTSD from everything and trauma, constant night terrors, screams out in her sleep and is now medicated. I'm disgusted honestly. Disappointed this place is named Paradise and it turned into our hell.
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Date of stay: March 2020Trip type: Traveled with family
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terryj591 wrote a review Jan 18
Grove, Oklahoma20 contributions9 helpful votes
The hotel and surrounding grounds are VERY clean. We enjoyed our stay and the staff was wonderful. I would like to see them limit the number of vendors on the beach. They are annoying but courteous. Just way too many of them. The price you pay for the hotel seems high for a non all inclusive. Pleasant but not 4 star by any means.
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Date of stay: January 2021Trip type: Traveled with friends
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 2 days ago
Dear Terry, We appreciate the evaluation of our services and facilities. Thank you for highlighting our cleaning and the special mention of our staff. It will be a pleasure to welcome you again on your next visit to Nuevo Vallarta. Regards, The Management.
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Robert K wrote a review Jan 8
3 contributions3 helpful votes
This is a good resort and have come here for 20 years. Do not even trade our membership as this always felt like home. It’s still overall ok..but...but we decided to do all inclusive and ended up off the resort since the food was horrible at the buffets. 900 bucks wasted I guess. The highlight was our waiter at the beach, extraordinary service😏 We had to switch rooms as maintenance is not up to par and the AC did not work on the first night. We did not get any hassle on the change so they did ok there. Had a couple massages which were good but when we went to cancel the one for the last day, my wife got a bunch of push back.. annoying. Good massage on the beach for half the cost. Lastly, avoid the sales ladies when you check in.. all the want to do is sell you on timeshare stuff and do not really care otherwise. Overall this is a good place but had several disappointments this time. Got 10 years left on our timeshare and say no reason to extend based on this visit it even though we would have considered it...stay but do not buy!
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Date of stay: January 2021
Location
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 1 week ago
Dear Guest, Warmest greetings from Paradise Village Resort. We regret to know that you were not fully satisfied with your overall experience, please rest assured that your comments have been noted in order for us to check and improve this area. Once again, thank you for your feedback and we look forward to having you back with us soon. Yours sincerely, The Management.
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Susy Hudak wrote a review Jan 2
Mesa, Arizona1 contribution1 helpful vote
Horrible experience. They kept me in a timeshare presentation for 3.5 hours when promised 90 minutes. The gift I paid to receive my family and I couldn’t do because my 12 year old got really sick w a high fever and they wouldn’t let us cancel or get a refund. When I went to check out They charged me extra for a plastic bracelet we didn’t know we had to return, and my son was already on a flight home still wearing it. I pleaded w them to remove the charge as it was Christmas and they refused to. They refused to refund the $6000 peso deposit until I paid for the bracelet. I will NEVER stay at this resort and will be certain to tell everyone considering PV to boycott Paradise Village. Terrible customer service!
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Date of stay: December 2020Trip type: Traveled with family
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 2 weeks ago
Dear Guest, On behalf of the Paradise Village group, we would like to thank you for taking the time in completing our satisfaction survey. Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village. Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. Regarding your comments about the bracelet, we inform you that during the check in time, all our guests sign the policy that they must return the bracelet during their departure and that in case that they loss the bracelet, additional charges will be apply. We regret what happened but there are controls that help us to ensure the safety of all the people who visit us, since the use of the bracelet is what identifies you as a guest register at the Hotel. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience! Cordially, The Management.
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Calgaryskichick wrote a review Dec 2020
100 contributions25 helpful votes
The beach is huge, wide, long, and clean. Tons of palapas (numbered so easy to direct family to); lots of loungers; we saw baby turtles two mornings getting to ocean, and a mama turtle one morning laying her eggs. Deffo highlight of my trip. The cons: poor to non-existent wifi. No ethernet option. I didn't come here for wifi, but did have to do some work and couldn't. I couldn't even check in for my flight on my iphone the day before. Make sure you download every podcast you'll want and any Netflix show you'll want for the plane rides etc. When asked about it, I was walked through 30 minutes of troubleshooting (eg what is your direct Wifi connection number; try standing in the kitchen; come down to the lobby; try a speed test. Eventually was told 15 minutes later in the lobby that it was in fact a hotel-wide wifi issue. However, the wifi was poor for the entire two weeks, and I was told by the concierge that paying extra for "better" wifi wouldn't be worth it. Food was OK. Nothing exceptional. Wouldn't do all inclusive here. Best meals were at restaurants nearby off the resort - Fajita Republic, Riviera Grill, and at Maisul. Odd and rude time-share "non-pitch". Was convinced to come for breakfast at 9 AM and a 90 minute presentation, and agreed, was told I would receive a 2,000 peso credit, arrived with my voucher for same, then was told by Joann that she couldn't possibly honor this voucher as I was single and leaving tomorrow, even though I mentioned to her my two children and their dad were arriving the next day and we would all be staying another week at the resort. Also odd taxi/uber policies. I went for a massage off resort, and asked the taxi driver to wait, and then take my kids' dad back to the same place for his massage. Security would not allow this, and assured me they would get him an English speaking taxi driver. They did not. Despite the taxi driver being given a brochure with the spa address on it (a 5 minute drive), the drop off was at an entirely incorrect spa. Hotel really shouldn't be promising English speaking taxi drivers, period. Ubers not allowed on the hotel property - likely some kind of taxi cartel thing. Finally, the general gist was that the staff seemed to try to give you what they think you wanted, even though you asked for something opposite. For example, at the beginning of my two week stay when I was here with my friend, they "upgraded" us to a one bedroom suite, which meant one of us would have to sleep on a pull-out sofa. We had to argue fairly strenuously to have us put back into the room we had booked and paid for, a studio with two double beds. Or when I ordered birthday cakes for my children's birthday, I ordered two vanilla cakes, but they gave us tres leches cakes. But to end on a positive note, the rooms were clean, the property was spotless, and again the beach was fantastic. Very covid-conscious. The location is not central, so keep that in mind depending on your goals.
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Date of stay: December 2020
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Room Tip: Rooms facing amphitheater will be loud at 9 PM.
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1 Helpful vote
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Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you for choosing Paradise Village Resort and for sharing your feedback on Trip Advisor. We apologize for not reaching your stay expectations and for the inconvenience you faced during your stay. Rest assured that we take your feedback very seriously and We will going to be working in order to avoid these incidents during your future stay That being said, we are glad that you enjoyed our beach and facilities. We look forward to welcome you again in the future. Regards, The Management.
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PRICE RANGE
$82 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradise village hotel nuevo vallarta, paradise village beach hotel, paradise village nuevo vallarta, paradise village puerto vallarta, paradise village beach resort & spa
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
700
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Frequently Asked Questions about Paradise Village Beach Resort & Spa
Which popular attractions are close to Paradise Village Beach Resort & Spa?
Nearby attractions include Paradise Plaza Shopping Center (0.2 miles), Sunset Market (0.2 miles), and Stage and Forum Nuevo Vallarta (0.3 miles).
What are some of the property amenities at Paradise Village Beach Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Paradise Village Beach Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Paradise Village Beach Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Paradise Village Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Paradise Village Beach Resort & Spa?
Conveniently located restaurants include Maizul, Eddie's Place Nopal Beach, and Il Pescatore.
Are there opportunities to exercise at Paradise Village Beach Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Paradise Village Beach Resort & Spa located near the city center?
Yes, it is 0.5 miles away from the center of Nuevo Vallarta.
Are any cleaning services offered at Paradise Village Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradise Village Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Paradise Village Beach Resort & Spa?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (5.6 miles).